Quick Reference Guide
Page 2
... jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding Printer Messages" in the User's Guide Cleaning the Printer ... , flap opened, and facing you. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) Loading Envelopes Load envelopes in the User's Guide support.dell.com Access to clear jams using tools or instruments. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) C5 Multipurpose Feeder (MPF) Priority Sheet ...
... jams Æ See "Clearing Jams" in the User's Guide Print quality and other printing problems Æ See "Troubleshooting" in the User's Guide Common error messages Æ See "Understanding Printer Messages" in the User's Guide Cleaning the Printer ... , flap opened, and facing you. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) Loading Envelopes Load envelopes in the User's Guide support.dell.com Access to clear jams using tools or instruments. Multipurpose Feeder (MPF) Priority Sheet Inserter (PSI) C5 Multipurpose Feeder (MPF) Priority Sheet ...
User Guide
Page 17
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
... the Front of the Printer . . . 465 Clearing Paper Jams From the Back of the Printer . . . 467 Clearing Paper Jams From the Output Tray 470 Troubleshooting 475 27 Troubleshooting 477 Basic Printer Problems 477 Display Problems 477 Printing Problems 478 Print Quality Problems 480 The output is too light 480 Toner smears or...
User Guide
Page 28
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
Setup diagram Troubleshooting "Troubleshooting" on page 477 26 Finding Information What are you looking for? • Safety information • Warranty information Find it here Product Information Guide How to set up my printer CAUTION: Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer.
User Guide
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... printer. • Latest drivers for my printer Go to support.dell.com • Answers to technical service support.dell.com provides several online tools, and support questions including: • Documentation for my printer • Solutions - Upgrade information for ? Drivers • Manuals - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades...
... printer. • Latest drivers for my printer Go to support.dell.com • Answers to technical service support.dell.com provides several online tools, and support questions including: • Documentation for my printer • Solutions - Upgrade information for ? Drivers • Manuals - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades...
User Guide
Page 412
... Launch Utility. If you can be downloaded from the Dell Support website located at support.dell.com. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. c Enter the Service Tag, and then click OK. b Click Visit Dell printer supplies ordering web site. Quick Launch Utility Using the...
... Launch Utility. If you can be downloaded from the Dell Support website located at support.dell.com. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. c Enter the Service Tag, and then click OK. b Click Visit Dell printer supplies ordering web site. Quick Launch Utility Using the...
User Guide
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...Quick Launch Utility window provides seven buttons; Click to open the Dell ScanCenter. Click to resolve issues by yourself. For details, click the Help button of the window. Click to open the Troubleshooting Guide, which allows you to open the Tool Box. Click ...the Tool Box Menus" on page 409. Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to open the ScanButton Manager, which allows you to update the...
...Quick Launch Utility window provides seven buttons; Click to open the Dell ScanCenter. Click to resolve issues by yourself. For details, click the Help button of the window. Click to open the Troubleshooting Guide, which allows you to open the Tool Box. Click ...the Tool Box Menus" on page 409. Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. Status Window Tool Box Updater Troubleshooting Address Book Editor ScanButton Manager Dell ScanCenter Click to open the ScanButton Manager, which allows you to update the...
User Guide
Page 479
... USB cable, the Ethernet cable is blank, keeps • Self Test Message appears on the the printer. This often fixes the problem. Troubleshooting 477 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to a properly grounded electrical outlet. • The printer is turned on the printer. ...of the above and still have checked all of the following: • The power cable is connected to the printer, and to resolve. showing the DELL logo, or the back light is not lit. If you have a problem, turn off the printer, wait for 10 seconds, and turn on ...
... USB cable, the Ethernet cable is blank, keeps • Self Test Message appears on the the printer. This often fixes the problem. Troubleshooting 477 27 Troubleshooting Basic Printer Problems Some printer problems can be easy to a properly grounded electrical outlet. • The printer is turned on the printer. ...of the above and still have checked all of the following: • The power cable is connected to the printer, and to resolve. showing the DELL logo, or the back light is not lit. If you have a problem, turn off the printer, wait for 10 seconds, and turn on ...
User Guide
Page 480
... correct printer driver. Ensure that Ready appears on the operator panel. If you are using . Print a device settings page to print a device settings page. 478 Troubleshooting Change the menu settings from the printer driver, the printer utilities, or the software program instead of your printer from Settings in the printer. Printing...
... correct printer driver. Ensure that Ready appears on the operator panel. If you are using . Print a device settings page to print a device settings page. 478 Troubleshooting Change the menu settings from the printer driver, the printer utilities, or the software program instead of your printer from Settings in the printer. Printing...
User Guide
Page 481
Ensure that the print media is not curled. Ensure that the print media is loaded as instructed in the Dell Printer Configuration Web Tool. See "Loading Print Media" on page 202 or "Loading Print Media in the output bin. Remove the top and bottom ...unexpected places. See "Supported Paper Sizes" on page 211. Page breaks in the PSI and MPF. Fan the print media before loading the print media. Troubleshooting 479 Problem Action Print media misfeeds or multiple feeds occur Ensure that the width and length guides are adjusted correctly. Ensure that the print media...
Ensure that the print media is not curled. Ensure that the print media is loaded as instructed in the Dell Printer Configuration Web Tool. See "Loading Print Media" on page 202 or "Loading Print Media in the output bin. Remove the top and bottom ...unexpected places. See "Supported Paper Sizes" on page 211. Page breaks in the PSI and MPF. Fan the print media before loading the print media. Troubleshooting 479 Problem Action Print media misfeeds or multiple feeds occur Ensure that the width and length guides are adjusted correctly. Ensure that the print media...
User Guide
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... used. If not, use the operator panel and Dell Configuration Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on page 196. For information on how to action 3. 480 Troubleshooting See "Supported complete. No Go to be performed... using the operator panel or Dell Printer Configuration Web Tool. Paper Sizes" on page ...
... used. If not, use the operator panel and Dell Configuration Web Tool, see "Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web Tool" on page 196. For information on how to action 3. 480 Troubleshooting See "Supported complete. No Go to be performed... using the operator panel or Dell Printer Configuration Web Tool. Paper Sizes" on page ...
User Guide
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Action Yes 1 The print media surface may be uneven. Troubleshooting 481 complete. 1 On the Paper/Output tab in Printing Preferences of the printer driver, check the Paper Type setting. 2 Load dry (not damp) and corrected ... smears or print comes off/Stain on page 196. For example, change the Paper Type setting. See "Supported Paper Sizes" on back side No Contact Dell. Is the problem recovered? Action Yes 3 Verify that the correct print media is being The task is driver matches the print media you loaded. driver...
Action Yes 1 The print media surface may be uneven. Troubleshooting 481 complete. 1 On the Paper/Output tab in Printing Preferences of the printer driver, check the Paper Type setting. 2 Load dry (not damp) and corrected ... smears or print comes off/Stain on page 196. For example, change the Paper Type setting. See "Supported Paper Sizes" on back side No Contact Dell. Is the problem recovered? Action Yes 3 Verify that the correct print media is being The task is driver matches the print media you loaded. driver...
User Guide
Page 484
...exit Tool Box. Action 1 Ensure that the toner cartridges are installed correctly. Yes The task is complete. Random spots/Blurred images No Contact Dell. See "Installing a Toner Cartridge" on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for your printing... media. 3 Click Apply New Settings. 4 Click close box to action 3. 482 Troubleshooting Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. No Go to action 2. Is the problem recovered? Yes The task is complete....
...exit Tool Box. Action 1 Ensure that the toner cartridges are installed correctly. Yes The task is complete. Random spots/Blurred images No Contact Dell. See "Installing a Toner Cartridge" on the Printer Maintenance tab. 2 Adjust the fixing temperature by turning up the value for your printing... media. 3 Click Apply New Settings. 4 Click close box to action 3. 482 Troubleshooting Is the problem recovered? 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. No Go to action 2. Is the problem recovered? Yes The task is complete....
User Guide
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Troubleshooting 483 If this trouble comes out, contact Dell. Is the problem recovered? The entire output is 1 Load one sheet of paper. Action Yes 3 Clean up the fuser unit. The task is blank No Contact Dell. print a solid image all over paper. 2 Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper on the output If this trouble comes out, contact Dell. Streaks appear on the MPF, and then complete.
Troubleshooting 483 If this trouble comes out, contact Dell. Is the problem recovered? The entire output is 1 Load one sheet of paper. Action Yes 3 Clean up the fuser unit. The task is blank No Contact Dell. print a solid image all over paper. 2 Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper on the output If this trouble comes out, contact Dell. Streaks appear on the MPF, and then complete.
User Guide
Page 486
See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver. No Contact Dell. 484 Troubleshooting Is the problem recovered? Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. The task is complete. 1 Clean inside the printer and performing test print.
See "Cleaning Inside the Printer" on page 444. 2 Click Print Test Page in Properties of the printer driver. No Contact Dell. 484 Troubleshooting Is the problem recovered? Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Action Yes 1 Clean inside the printer by using the cleaning rod. The task is complete. 1 Clean inside the printer and performing test print.
User Guide
Page 487
... setting in Printing Preferences of the printer driver, change the plain paper to On, and then click Apply New Settings. 5 Click Chart Print on complete. Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. The task is printed. Go to action 2.
... setting in Printing Preferences of the printer driver, change the plain paper to On, and then click Apply New Settings. 5 Click Chart Print on complete. Troubleshooting 485 Ghosting Action Yes 1 Adjust the transfer bias. The task is printed. Go to action 2.
User Guide
Page 488
... the Diagnosis tab. 2 Click the Start button. Is the problem recovered? The task is complete. No Go to exit Tool Box. Contact Dell. The task is complete. Contact Dell. 486 Troubleshooting Action 1 Is the whole page printed light? 2 Start Clean Developer. 1 Launch the Tool Box, and click Clean Developer on the Printer ...use non-recommended print media, use the print media recommended for your printing media. 3 Click Apply New Settings. 4 Click close box to action 2. Yes Contact Dell. Fog No Go to action 4. Is the problem recovered? Yes The task is complete.
... the Diagnosis tab. 2 Click the Start button. Is the problem recovered? The task is complete. No Go to exit Tool Box. Contact Dell. The task is complete. Contact Dell. 486 Troubleshooting Action 1 Is the whole page printed light? 2 Start Clean Developer. 1 Launch the Tool Box, and click Clean Developer on the Printer ...use non-recommended print media, use the print media recommended for your printing media. 3 Click Apply New Settings. 4 Click close box to action 2. Yes Contact Dell. Fog No Go to action 4. Is the problem recovered? Yes The task is complete.
User Guide
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Is the problem recovered? No Contact Dell. Troubleshooting 487 Auger mark Yes The task is installed. Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete.
Is the problem recovered? No Contact Dell. Troubleshooting 487 Auger mark Yes The task is installed. Bead-Carry-Out (BCO) Action 1 If the printer is installed in a high altitude location, set the altitude of the location. 1 Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. 2 Select the value close to the altitude of the location where the printer is complete.
User Guide
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... Guidelines" on the Diagnosis tab. 2 Click the Start button. If printing on an envelope, go to be The task is complete. Contact Dell. Is the problem recovered? The task is replaced. If not, use the print media recommended for the printer. Action Yes 1 The toner... cartridges may be low or need to action 2. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? No If printing on print media other than envelopes, contact Dell. 488 Troubleshooting Action Yes 1 Verify that the correct print media is being The task is used. toner ...
... Guidelines" on the Diagnosis tab. 2 Click the Start button. If printing on an envelope, go to be The task is complete. Contact Dell. Is the problem recovered? The task is replaced. If not, use the print media recommended for the printer. Action Yes 1 The toner... cartridges may be low or need to action 2. Wrinkled/Stained paper No Contact Dell. Is the problem recovered? No If printing on print media other than envelopes, contact Dell. 488 Troubleshooting Action Yes 1 Verify that the correct print media is being The task is used. toner ...
User Guide
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...is incorrect Troubleshooting 489 Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up . The top margins is The envelope Envelope#10. fault. Go to Go to action 4b. Is the problem recovered? 4b Use a different size envelope. Contact Dell. crease .... The task is complete. For details, see "When Loading Envelope#10, DL, or Monarch" on page 207. The task is complete. Contact Dell. action 4a. 3b Load the envelope long edge feed in the MPF with the flap open and facing up . For details, see "When Loading...
...is incorrect Troubleshooting 489 Is the problem recovered? 4a Load the envelope in the MPF with the flap open and facing up . The top margins is The envelope Envelope#10. fault. Go to Go to action 4b. Is the problem recovered? 4b Use a different size envelope. Contact Dell. crease .... The task is complete. For details, see "When Loading Envelope#10, DL, or Monarch" on page 207. The task is complete. Contact Dell. action 4a. 3b Load the envelope long edge feed in the MPF with the flap open and facing up . For details, see "When Loading...