User's Guide
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If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. To open the Service Center,... troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance...
If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to locate and solve the problem (Windows only). • Turn the printer off, wait about 10 seconds, and then turn the printer back on. To open the Service Center,... troubleshooting • "Incorrect language appears on the display" on page 91 • "Printhead errors" on page 91 • "Software did not install" on page 93 Troubleshooting 90 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance...
User's Guide
Page 91
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 • "Print job does not print or is missing pages" on page 93 • "Printer ... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 • "Print job does not print or is missing pages" on page 93 • "Printer ... 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2 Press the arrow buttons to scroll to Defaults...
User's Guide
Page 93
...printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2.... SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. You may have problems, then try removing and reinstalling the software. The cartridges should click firmly into the matching color slot of the following : MAKE SURE THAT...
...printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 If the cable is damaged, then use a new one or more of the printhead. 3 Close the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2.... SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to a defective port. You may have problems, then try removing and reinstalling the software. The cartridges should click firmly into the matching color slot of the following : MAKE SURE THAT...
User's Guide
Page 94
...94 Note: If you continue to have connected to Maintenance, and then press . REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the list, then try either of ...for more information. Press and hold for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to ...
...94 Note: If you continue to have connected to Maintenance, and then press . REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the list, then try either of ...for more information. Press and hold for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the printer control panel, press . 4 Press the arrow buttons to ...
User's Guide
Page 95
... unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the USB cable into the wall outlet, and then turn on the printer. A cleaning page prints. 6 Press... the arrow buttons to scroll to Deep Clean Printhead, and then press . If the cable is finished. An alignment page prints. Troubleshooting 95 5 Press the arrow buttons to scroll to Align Printer, and...
... unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try one or more of the USB cable into the wall outlet, and then turn on the printer. A cleaning page prints. 6 Press... the arrow buttons to scroll to Deep Clean Printhead, and then press . If the cable is finished. An alignment page prints. Troubleshooting 95 5 Press the arrow buttons to scroll to Align Printer, and...
User's Guide
Page 100
... more RAM. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. ... Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number...
... more RAM. SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support. ... Computer slows down when printing These are possible solutions. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number...
User's Guide
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... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
... not print wirelessly 111 printer does not respond 95 printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 25 uninstalling 24 printer, setting as default 47 printhead aligning 87 printhead access 10 printhead error 91 printhead nozzles cleaning 88 printing collate 32 custom-size paper 38 documents 31 documents from memory...
User's Guide
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...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
...printing mode changing 47 proof sheet using 43 protocol 84 publications finding 7 R recycling 6 Lexmark products 14 WEEE statement 126 reducing an image 52 repeating an image 53 replacing ink cartridges...page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 shared printing 74 sharing printer in Windows ... checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 105 troubleshooting, copy scanner unit does not close 101 troubleshooting, copy ...
User's Guide
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... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
... 95 incorrect language appears on display 91 page does not print 93 printer does not respond 95 printer printing blank pages 94 printhead error 91 software did not install 93 troubleshooting, wireless cannot print over wireless network 106 changing wireless settings after installation (Mac)... for setting up wireless printing 64 installing printer on (Macintosh) 65 installing printer on (Windows) 65 interference 80 resolving communication problems 120 security 63 security information 76 signal strength 79 SSID 75 troubleshooting 105 types of wireless networks 78 wireless network compatibility 63 ...
Quick Reference
Page 4
... you may be used to request a postage-paid bag. • Recycle the product packaging. • Recycle your printer's environmental impact even further. Conserving paper • Activate Eco-Mode. You can be able to automatically print on both sides of time (the ...or automatically (depending on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the Lexmark Web site at http://support.lexmark.com. These features clean the printhead nozzles to a computer program, application, or flash...
... you may be used to request a postage-paid bag. • Recycle the product packaging. • Recycle your printer's environmental impact even further. Conserving paper • Activate Eco-Mode. You can be able to automatically print on both sides of time (the ...or automatically (depending on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide contains basic instructions on the Lexmark Web site at http://support.lexmark.com. These features clean the printhead nozzles to a computer program, application, or flash...
Quick Reference
Page 18
...the printer has been reset. 3 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer... • Live online technical support • Contact numbers for three seconds to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem...
...the printer has been reset. 3 Complete the initial printer setup. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer... • Live online technical support • Contact numbers for three seconds to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem...
Quick Reference
Page 19
... using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the matching color slot of the computer. Before you encountered problems while installing, or if your printer, and then click Print. 19 The USB port is missing pages If the "Before you...
... using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it . 3 Plug the power cord into the matching color slot of the computer. Before you encountered problems while installing, or if your printer, and then click Print. 19 The USB port is missing pages If the "Before you...
Quick Reference
Page 20
...Press to Align Printer, and the press . If your printer does not appear on the printer. If the cartridges do not seem to Deep Clean Printhead, and then press . A cleaning page prints. 6 Press the arrow buttons to scroll to wake up the printer. Note: Do not remove the ...to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is finished. Printer is blinking on the computer. If this problem persists, then check our Web site for updates for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer ...
...Press to Align Printer, and the press . If your printer does not appear on the printer. If the cartridges do not seem to Deep Clean Printhead, and then press . A cleaning page prints. 6 Press the arrow buttons to scroll to wake up the printer. Note: Do not remove the ...to scroll to Maintenance, and then press . 5 Press the arrow buttons to scroll to fit, make sure the printhead is finished. Printer is blinking on the computer. If this problem persists, then check our Web site for updates for any obvious damage. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer ...