User's Guide
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Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
Maintaining the printer 86 Maintaining ink cartridges...86 Cleaning the exterior of the printer...88 Cleaning the scanner glass...89 Troubleshooting 90 Before you troubleshoot...90 Using the Service Center to solve printer problems 90 If Troubleshooting does not solve your problem 90 Setup troubleshooting...90 Jams and misfeeds troubleshooting...96 Print troubleshooting...98 Copy and scan troubleshooting...101 Memory card troubleshooting...103 Wireless troubleshooting...105 Notices...123 Product information...123 Edition notice...123 Power consumption...126 Index...139 Contents 4
User's Guide
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... can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with the printer software. • The printer software is available on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest...
... can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with the printer software. • The printer software is available on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer software The latest...
User's Guide
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Notes: • This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Use the Fax Setup Utility to PDF. • Adjust settings ... • Receive a fax in three-in-one printers. • Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Using the printer software 20 Manage, edit, transfer, and print photos and documents. • Print black or...
Notes: • This program is installed automatically with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Use the Fax Setup Utility to PDF. • Adjust settings ... • Receive a fax in three-in-one printers. • Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Using the printer software 20 Manage, edit, transfer, and print photos and documents. • Print black or...
User's Guide
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... jobs. • Customize settings for the print job, such as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased.... File Print with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of the printer that you want to use.
... jobs. • Customize settings for the print job, such as All-In-One Center) Printer Settings (in Mac OS X version 10.6) or Lexmark AIO Setup Utility (in the Finder, or from the Finder desktop, double-click the printer folder. 2 Double-click the application that you purchased.... File Print with a document open , choose File > Print to access the Print dialog. • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features of the printer that you want to use.
User's Guide
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See related topics on troubleshooting specific connection types if you want to use WPS to set up your printer > Settings tab > Wireless setup utility 4 Follow the instructions on the computer ...
See related topics on troubleshooting specific connection types if you want to use WPS to set up your printer > Settings tab > Wireless setup utility 4 Follow the instructions on the computer ...
User's Guide
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...the list. 3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. 6 Follow the instructions on troubleshooting-specific connection types if you encounter difficulties during configuration. See related topics on the computer screen to a local (USB) connection 1 Attach one.... If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the back of connection. Switching to the computer during wireless configuration. Note: There is...
...the list. 3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. 6 Follow the instructions on troubleshooting-specific connection types if you encounter difficulties during configuration. See related topics on the computer screen to a local (USB) connection 1 Attach one.... If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click Lexmark Extras > Lexmark Setup Assistant. 4 Follow the instructions on the back of connection. Switching to the computer during wireless configuration. Note: There is...
User's Guide
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... not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. ...these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a...
... not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical support • Contact numbers for paper jam messages, and clear any errors. ...these methods: Method 1 If it appears on an error message dialog, click the For additional assistance, use the Service Center link. Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a...
User's Guide
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... hold down and , and then press and release to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 • "Print job does not print or is missing pages" on page 93 • "Printer ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2...
... hold down and , and then press and release to turn off . Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : Troubleshooting 91 • "Print job does not print or is missing pages" on page 93 • "Printer ... from the print queue" on page 95 • "Cannot print through USB" on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the printer control panel, press . 2...
User's Guide
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Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 92 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Troubleshooting 92 Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 2 Remove the printhead.
User's Guide
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...SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 If the cable is damaged, then use a new one or more of the computer. The USB port is missing pages If the "Before you... into the wall outlet, and then turn on the Printer list, then choose Add Printer. If your printer, and then click Print. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-up menu...
...SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open the printer. 2 Make sure the cartridges are inserted correctly. Troubleshooting 93 If the cable is damaged, then use a new one or more of the computer. The USB port is missing pages If the "Before you... into the wall outlet, and then turn on the Printer list, then choose Add Printer. If your printer, and then click Print. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-up menu...
User's Guide
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...is not in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the list, then try either of the following: • For a USB-connected printer, ...the printer. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more information. Troubleshooting 94 Press and hold for three seconds to Maintenance, and then press . You may be caused by improperly installed ink cartridges. If ...
...is not in Power Saver mode. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. If your printer does not appear on the list, then try either of the following: • For a USB-connected printer, ...the printer. REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER CHECK THE USB CONNECTION 1 Check the USB cable for more information. Troubleshooting 94 Press and hold for three seconds to Maintenance, and then press . You may be caused by improperly installed ink cartridges. If ...
User's Guide
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...the printer will not come out of the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is blinking on the printer. Troubleshooting 95 If the cable is finished. If this problem persists, then check our Web site for updates for any obvious damage. 5 Press the arrow ... print queue If you have jobs stuck in Power Saver mode. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for ...
...the printer will not come out of the printer. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off slowly, then the printer is blinking on the printer. Troubleshooting 95 If the cable is finished. If this problem persists, then check our Web site for updates for any obvious damage. 5 Press the arrow ... print queue If you have jobs stuck in Power Saver mode. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK THE USB CONNECTION 1 Check the USB cable for ...
User's Guide
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3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in the printer ... Paper jam in the duplex unit" on page 97 • "Paper or specialty media misfeeds" on the computer. For more information, see the computer documentation. Troubleshooting 96 Note: If you continue to have connected to check for jammed paper.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting • "Paper jam in the printer" on page 96 • "Paper jam in the paper support" on page 97 • "Paper jam in the printer ... Paper jam in the duplex unit" on page 97 • "Paper or specialty media misfeeds" on the computer. For more information, see the computer documentation. Troubleshooting 96 Note: If you continue to have connected to check for jammed paper.
User's Guide
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... the duplex unit Note: The parts inside the printer are sensitive. Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97
... the duplex unit Note: The parts inside the printer are sensitive. Paper jam in the paper support Note: The parts inside the printer are sensitive. Troubleshooting 97
User's Guide
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... • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. Try one or more of the following : Troubleshooting 98 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on page 100 Poor quality at the edges of the page" on page 98 ...: CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of paper into the printer. • Load paper with the paper.) • Check the loading instructions for...
... • "Computer slows down when printing" on your printer model. 5 From your paper or specialty media. Try one or more of the following : Troubleshooting 98 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on page 100 Poor quality at the edges of the page" on page 98 ...: CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting • "Poor quality at the edges of paper into the printer. • Load paper with the paper.) • Check the loading instructions for...
User's Guide
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... (Borderless). For Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in .) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or ...photo open , choose File > Page Setup. If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless.
... (Borderless). For Macintosh users 1 With a photo open , click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Paper Options area of the following: Troubleshooting 99 For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in .) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or ...photo open , choose File > Page Setup. If there is no Page Setup item on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless.
User's Guide
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Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize ... TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Troubleshooting 100 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE...
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize ... TRY A DIFFERENT USB CABLE IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER) 1 Unplug the power cord from your system. Troubleshooting 100 SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE...
User's Guide
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... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close" on page 101 • "Poor ..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE...
... THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Troubleshooting 101 Copy and scan troubleshooting • "Copier or scanner does not respond" on page 101 • "Scanner unit does not close" on page 101 • "Poor ..." on page 103 • "Cannot scan to a computer over a network" on page 103 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE...
User's Guide
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... several applications open , choose Browse Devices from the Edit Device List dialog that printer using the Edit Device List dialog. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN...THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 From the menu bar, navigate to a defective port. You may have problems, then try one or more information, see the Edit Device ...
... several applications open , choose Browse Devices from the Edit Device List dialog that printer using the Edit Device List dialog. Note: If you troubleshoot" checklist does not solve the problem, then try one or more of the following : MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN...THE DOCUMENT YOU ARE SCANNING Scan was not successful If the "Before you continue to have connected to : Scan Center > Preferences > General tab Troubleshooting 102 From the menu bar, navigate to a defective port. You may have problems, then try one or more information, see the Edit Device ...
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...Make sure memory card contains supported file types. From the menu bar, navigate to: Scan Center > Preferences > General tab Memory card troubleshooting • "Memory card troubleshooting checklist" on page 103 • "Nothing happens when a memory card is inserted" on page 104 • "Cannot print documents from...page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you troubleshoot, use the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE ...
...Make sure memory card contains supported file types. From the menu bar, navigate to: Scan Center > Preferences > General tab Memory card troubleshooting • "Memory card troubleshooting checklist" on page 103 • "Nothing happens when a memory card is inserted" on page 104 • "Cannot print documents from...page 104 • "Photos do not transfer from a memory card across a wireless network" on page 104 Memory card troubleshooting checklist Before you troubleshoot, use the following : MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK MAKE SURE THE ...