Troubleshooting Guide
Page 2
... repeatedly until scanning is complete before using the manual feeder, this is loaded correctly. • Load a smaller amount of paper into the MFP. Envelopes skew or fail to the Ready prompt. Paper or specialty media misfeeds, skews, or multiple sheets stick together • Load a ...8226; For copies, adjust the darkness settings by shaking the toner cartridge. • Install a new toner cartridge. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure...
... repeatedly until scanning is complete before using the manual feeder, this is loaded correctly. • Load a smaller amount of paper into the MFP. Envelopes skew or fail to the Ready prompt. Paper or specialty media misfeeds, skews, or multiple sheets stick together • Load a ...8226; For copies, adjust the darkness settings by shaking the toner cartridge. • Install a new toner cartridge. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure...
Troubleshooting Guide
Page 3
..., see the User's Guide. • Make sure that the paper type settings match the paper in the tray. • Replace the toner cartridge. Toner smear • Clean the inside of the MFP. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in its original wrapper and out of the paper. For more information...
..., see the User's Guide. • Make sure that the paper type settings match the paper in the tray. • Replace the toner cartridge. Toner smear • Clean the inside of the MFP. Page skew AAAAaAaaaBaBBBbBbbbCbCCCCccccc • Make sure the paper guides in its original wrapper and out of the paper. For more information...
Troubleshooting Guide
Page 4
... if applicable: - For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see "Removing and ...connect it is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is being used by another device, wait until ...Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click ...
... if applicable: - For more information, see the User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. For more information, see "Removing and ...connect it is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is being used by another device, wait until ...Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in use . 3 Click ...
Troubleshooting Guide
Page 5
...: • Check that you used a Speed Dial button: - As an alternative, dial the telephone number manually. 4 Press . 5 Press or appears. MFP receives a blank fax • Ask the sender to dial. - There may have dialed before each telephone number. 8 Press . 9 Press Stop to return... to the Ready prompt. • If you wish to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution...
...: • Check that you used a Speed Dial button: - As an alternative, dial the telephone number manually. 4 Press . 5 Press or appears. MFP receives a blank fax • Ask the sender to dial. - There may have dialed before each telephone number. 8 Press . 9 Press Stop to return... to the Ready prompt. • If you wish to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution...
User's Guide
Page 5
... Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup...
... Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup...
User's Guide
Page 18
Verify the level of the MFP 18 Understanding the parts of paper in the paper tray. Load paper manually. Release the front cover. Load paper automatically. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Access the toner cartridge. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP.
Verify the level of the MFP 18 Understanding the parts of paper in the paper tray. Load paper manually. Release the front cover. Load paper automatically. Scan, copy, or fax a single-page document. Lock the scanner unit during transport. Access the toner cartridge. Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP.
User's Guide
Page 61
Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information. b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly.
User's Guide
Page 62
Installing a toner cartridge 62 Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place.
Installing a toner cartridge 62 Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place.
User's Guide
Page 63
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 Note: If the error message reappears after redistributing the toner, replace the toner cartridge.
For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Note: The front cover must be closed to start a new print, copy, scan, or fax job. 3 Close the front cover. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 Note: If the error message reappears after redistributing the toner, replace the toner cartridge.
User's Guide
Page 64
2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 Note: If print quality does not improve, replace the toner cartridge. b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Redistributing toner 64 Note: If print quality does not improve, replace the toner cartridge. b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover.
User's Guide
Page 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. 4 To remove the toner cartridge: a Press the button on the print cartridge assembly. Replacing the photoconductor 66
User's Guide
Page 67
... with a soft, clean, lint-free cloth. Cleaning the MFP 67 Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the MFP with water. 2 Open the top cover. 3 Wipe the... if print quality problems occur. If you dampen the cloth slightly with water, be careful not to let any water drip onto or inside the MFP. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile solvents, such as paint thinner, on the...
... with a soft, clean, lint-free cloth. Cleaning the MFP 67 Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Cleaning the outside of the MFP Wipe the outside surface of the MFP with water. 2 Open the top cover. 3 Wipe the... if print quality problems occur. If you dampen the cloth slightly with water, be careful not to let any water drip onto or inside the MFP. Warning: Do not put water directly on the MFP or use ammonia-based cleaners or volatile solvents, such as paint thinner, on the...
User's Guide
Page 68
...assembly on the handle to prevent burns. Cleaning the MFP 68 Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for... the MFP to cool down. 2 Open the front cover, and pull ...
...assembly on the handle to prevent burns. Cleaning the MFP 68 Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Oil from your fingers can affect print quality. 1 Turn the MFP off, unplug the power cord, and then wait for... the MFP to cool down. 2 Open the front cover, and pull ...
User's Guide
Page 69
Cleaning the MFP 69 Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Warning: • To prevent damage to light for more than a few minutes.
Cleaning the MFP 69 Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area. Warning: • To prevent damage to light for more than a few minutes.
User's Guide
Page 70
... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order... supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in ...
... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order... supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in ...
User's Guide
Page 84
... cover is slow. Disconnect the USB cable, and then reconnect it. Close all applications not in the document. Make sure the MFP is installed correctly. Make sure the toner cartridge is set as the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. Print and ...page 73. If you are using the manual feeder, this is complete before using the MFP. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next...
... cover is slow. Disconnect the USB cable, and then reconnect it. Close all applications not in the document. Make sure the MFP is installed correctly. Make sure the toner cartridge is set as the default printer. 1 Click Start Æ Settings Æ Printers and Faxes or Printers. Print and ...page 73. If you are using the manual feeder, this is complete before using the MFP. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next...
User's Guide
Page 85
.... You may be able to temporarily extend the toner cartridge life by redistributing the toner. You may be able to temporarily extend the toner cartridge life by redistributing the toner. Print quality troubleshooting 85 Clean the inside of the MFP. Use only new, dry paper. if this ...does not work , install a new toner cartridge. For more information, see Cleaning the inside of the MFP on page 62. For more information, see Installing a toner cartridge on page 63. Replace the photoconductor. For prints, adjust the darkness...
.... You may be able to temporarily extend the toner cartridge life by redistributing the toner. You may be able to temporarily extend the toner cartridge life by redistributing the toner. Print quality troubleshooting 85 Clean the inside of the MFP. Use only new, dry paper. if this ...does not work , install a new toner cartridge. For more information, see Cleaning the inside of the MFP on page 62. For more information, see Installing a toner cartridge on page 63. Replace the photoconductor. For prints, adjust the darkness...
User's Guide
Page 86
...from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the ...type settings match the paper in the tray are aligned with the edges of the MFP. For more information, see Loading paper in the paper tray on page 35. For more information, see Installing a toner cartridge on page 32. For more information, see Setting the paper type and ...
...from the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to the ...type settings match the paper in the tray are aligned with the edges of the MFP. For more information, see Loading paper in the paper tray on page 35. For more information, see Installing a toner cartridge on page 32. For more information, see Setting the paper type and ...
User's Guide
Page 87
If replacing the toner cartridge does not correct the problem, replace the photoconductor. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see ... wrapper and out of high humidity areas until needed. Try paper from a freshly opened pack. For more information, see Installing a toner cartridge on page 28. Print quality troubleshooting 87 The MFP may need to be serviced. For more information, see Loading paper and original documents on page 62. Black pages Replace the...
If replacing the toner cartridge does not correct the problem, replace the photoconductor. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see ... wrapper and out of high humidity areas until needed. Try paper from a freshly opened pack. For more information, see Installing a toner cartridge on page 28. Print quality troubleshooting 87 The MFP may need to be serviced. For more information, see Loading paper and original documents on page 62. Black pages Replace the...
User's Guide
Page 90
If you used a Speed Dial button: • Check to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. For ... that you would like to have been a problem with the quality of the original document is loaded correctly into the ADF or on page 42. MFP receives a blank fax Ask the sender to the Ready prompt.
If you used a Speed Dial button: • Check to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. For ... that you would like to have been a problem with the quality of the original document is loaded correctly into the ADF or on page 42. MFP receives a blank fax Ask the sender to the Ready prompt.