Troubleshooting Guide
Page 2
...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return...Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. • Make sure the MFP is installed correctly. See the User's Guide for more information, see ...
...control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return...Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure the guides are using the MFP. • Restart the computer. • Make sure the MFP is installed correctly. See the User's Guide for more information, see ...
Troubleshooting Guide
Page 3
... toner ...may be able to temporarily extend the toner cartridge life by shaking the toner cartridge. Print irregularities AaBbCc AaBbCc AaBbCc...may be able to the Ready prompt. • Replace the toner cartridge. For more information, see the User's Guide. If...are aligned with the edges of high humidity areas until Toner Dark appears. 5 Press . 6 Press or repeatedly ... Press Back repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. Try paper from the control panel menu: ...toner cartridge. If this does not work , install a new print ...
... toner ...may be able to temporarily extend the toner cartridge life by shaking the toner cartridge. Print irregularities AaBbCc AaBbCc AaBbCc...may be able to the Ready prompt. • Replace the toner cartridge. For more information, see the User's Guide. If...are aligned with the edges of high humidity areas until Toner Dark appears. 5 Press . 6 Press or repeatedly ... Press Back repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. Try paper from the control panel menu: ...toner cartridge. If this does not work , install a new print ...
Troubleshooting Guide
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Black pages • Replace the toner cartridge. Power supply - Telephone - Answering machine • Check the telephone wall jack. 1 Plug a telephone into the ADF or on page 1. For more information, see the User's Guide. • The MFP may need to a lower value: 1 From the control panel, press... Check the display. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in the tray. Fax troubleshooting Cannot send or receive a ...
Black pages • Replace the toner cartridge. Power supply - Telephone - Answering machine • Check the telephone wall jack. 1 Plug a telephone into the ADF or on page 1. For more information, see the User's Guide. • The MFP may need to a lower value: 1 From the control panel, press... Check the display. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that have been stored in the tray. Fax troubleshooting Cannot send or receive a ...
Troubleshooting Guide
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MFP receives a blank fax • Ask the sender to the Ready prompt. • If you wish to dial. - Received fax has poor quality Ask that the ... button: - There may have dialed before each telephone number. 8 Press . 9 Press Stop to return to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. repeatedly...
MFP receives a blank fax • Ask the sender to the Ready prompt. • If you wish to dial. - Received fax has poor quality Ask that the ... button: - There may have dialed before each telephone number. 8 Press . 9 Press Stop to return to verify the original document was loaded correctly. • Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. repeatedly...
User's Guide
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... Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup...
... Scan options 59 Chapter 9: Maintaining the MFP 61 Removing a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup...
User's Guide
Page 18
Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Release the front cover. Scan, copy, or fax a single-page document. Verify the level of the MFP 18 Lock the scanner unit during transport. Access the toner cartridge. Load paper manually. Load paper automatically. Understanding the parts of paper in the paper tray.
Use the 7 Front output tray 8 Front cover 9 Paper tray 10 Manual feeder 11 Paper level indicator 12 Access button 13 Scanner glass 14 Scanner lock To Hold paper as it exits the MFP. Release the front cover. Scan, copy, or fax a single-page document. Verify the level of the MFP 18 Lock the scanner unit during transport. Access the toner cartridge. Load paper manually. Load paper automatically. Understanding the parts of paper in the paper tray.
User's Guide
Page 61
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
b Remove the toner cartridge using the handle. 1 2 To return the empty toner cartridge, see Recycling Lexmark products on the print cartridge assembly. Maintaining the MFP 61 9 Maintaining the MFP Removing a toner cartridge 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 To remove the toner cartridge: a Press the button on page 70 for more information.
User's Guide
Page 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
Installing a toner cartridge 1 If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner. 2 Gently slide the toner cartridge in until it locks into place. Installing a toner cartridge 62
User's Guide
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Note: The front cover must be closed to start a new print, copy, scan, or fax job. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
Note: The front cover must be closed to start a new print, copy, scan, or fax job. Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, see Removing a toner cartridge on page 61 and Installing a toner cartridge on page 62. 1 Press the access button on the display is 88 Toner Low. Redistributing toner Redistribute the toner if you are dissatisfied with print quality or if the error message on the left side of the MFP, and open the front cover. 1 2 Redistributing toner 63 3 Close the front cover.
User's Guide
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b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Redistributing toner 64 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: If print quality does not improve, replace the toner cartridge.
b Remove the toner cartridge using the handle. 1 2 3 Firmly shake the cartridge in all directions to distribute the toner. 4 Reinstall the cartridge, and close the front cover. Redistributing toner 64 2 To remove the toner cartridge: a Press the button on the print cartridge assembly. Note: If print quality does not improve, replace the toner cartridge.
User's Guide
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4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. Replacing the photoconductor 66
4 To remove the toner cartridge: a Press the button on the print cartridge assembly. b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. Replacing the photoconductor 66
User's Guide
Page 67
... white top cover and white sheet until they are clean and dry. 4 Wipe the underside of the MFP with water, be careful not to let any water drip onto or inside the MFP. Cleaning the MFP 67 Cleaning the scanner glass 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2.... 3 Wipe the surfaces of the scanner glass and ADF until it is replaced or if print quality problems occur. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the...
... white top cover and white sheet until they are clean and dry. 4 Wipe the underside of the MFP with water, be careful not to let any water drip onto or inside the MFP. Cleaning the MFP 67 Cleaning the scanner glass 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2.... 3 Wipe the surfaces of the scanner glass and ADF until it is replaced or if print quality problems occur. Cleaning the MFP To maintain print quality, follow these cleaning procedures each time the toner cartridge is clean and dry. 5 Close the top cover. Warning: Do not put water directly on the...
User's Guide
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.... 2 Open the front cover, and pull on a clean, dry surface. Cleaning the MFP 68 Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: While cleaning the inside of the MFP, be careful not to remove the print cartridge assembly. Warning: Do not touch the green... photoconductor drum. 3 Place the print cartridge assembly on the handle to touch the transfer roller located under the toner cartridge. Avoid contact with the fuser area ...
.... 2 Open the front cover, and pull on a clean, dry surface. Cleaning the MFP 68 Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: While cleaning the inside of the MFP, be careful not to remove the print cartridge assembly. Warning: Do not touch the green... photoconductor drum. 3 Place the print cartridge assembly on the handle to touch the transfer roller located under the toner cartridge. Avoid contact with the fuser area ...
User's Guide
Page 69
Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. Cleaning the MFP 69 Warning: • To prevent damage to light for more than a few minutes. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
Cover it to the print cartridge assembly, do not expose it with a piece of paper, if necessary. • Do not touch the black transfer roller. 5 Reinsert the print cartridge assembly, and close the front cover. 6 Plug in the power cord and turn the MFP on. Cleaning the MFP 69 Warning: • To prevent damage to light for more than a few minutes. 4 With a dry, lint-free cloth, wipe away any dust and spilled toner from the print cartridge area.
User's Guide
Page 70
... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order... supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in...
... Average yield X340A11G Return program toner cartridge (X340/X340n/X342n) 2500 standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order... supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340/X340n/X342n) 2500 standard pages1 X340H21G High yield toner cartridge (X342n) 6000 standard pages1 1 Declared yield value in...
User's Guide
Page 84
...; Settings Æ Printers and Faxes or Printers. Close all applications not in the document. If you are using the MFP. Print and copy troubleshooting 84 For more information, see Installing a toner cartridge on page 62. Minimize the number and size of graphics and images in use. Make sure the...the front cover is normal. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next...
...; Settings Æ Printers and Faxes or Printers. Close all applications not in the document. If you are using the MFP. Print and copy troubleshooting 84 For more information, see Installing a toner cartridge on page 62. Minimize the number and size of graphics and images in use. Make sure the...the front cover is normal. or Click Start Æ Control Panel Æ Printers and Other Hardware Æ Printers and Faxes. 2 Double-click the Lexmark X340/X340n/X342n icon. 3 Click Printer, and make sure no check mark appears next to Pause Printing. 4 Make sure a check mark appears next...
User's Guide
Page 85
... door is securely latched on page 63. Clean the inside of the MFP. if this does not work , install a new toner cartridge. Install a new toner cartridge. For more information, see Cleaning the inside of the MFP on page 62. Use only new, dry paper. For more information..., see Redistributing toner on both sides. For more information, see Redistributing toner on page 62. For more information, see Installing a toner cartridge on page 63. if this does not...
... door is securely latched on page 63. Clean the inside of the MFP. if this does not work , install a new toner cartridge. Install a new toner cartridge. For more information, see Cleaning the inside of the MFP on page 62. Use only new, dry paper. For more information..., see Redistributing toner on both sides. For more information, see Redistributing toner on page 62. For more information, see Installing a toner cartridge on page 63. if this does not...
User's Guide
Page 86
...the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to ... inside of the paper. For more information, see Loading paper in the tray are aligned with the edges of the MFP. For more information, see Installing a toner cartridge on page 28. Print quality troubleshooting 86 For more information, see Loading paper in the tray. Replace the...
...the control panel menu: 1 From the control panel, press Menu. 2 Press or repeatedly until MACHINE SETUP appears. 3 Press . 4 Press or repeatedly until Toner Dark appears. 5 Press . 6 Press or repeatedly to adjust the darkness settings. 7 Press to save the settings. 8 Press Back repeatedly to return to ... inside of the paper. For more information, see Loading paper in the tray are aligned with the edges of the MFP. For more information, see Installing a toner cartridge on page 28. Print quality troubleshooting 86 For more information, see Loading paper in the tray. Replace the...
User's Guide
Page 87
...For more information, see Installing a toner cartridge on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. Print quality troubleshooting 87 For more information, see Loading paper and original documents on page 65. The MFP may need to be serviced. Problem... Wrinkles or creases Solution Make sure paper is not too wet. Make sure the paper is loaded correctly. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, ...
...For more information, see Installing a toner cartridge on page 62. Keep paper in its original wrapper and out of high humidity areas until needed. Print quality troubleshooting 87 For more information, see Loading paper and original documents on page 65. The MFP may need to be serviced. Problem... Wrinkles or creases Solution Make sure paper is not too wet. Make sure the paper is loaded correctly. Black pages Replace the toner cartridge. If replacing the toner cartridge does not correct the problem, ...
User's Guide
Page 90
If you used a Speed Dial button: • Check to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. There ... to verify the original document was loaded correctly. For more information, see Faxing on page 47. • As an alternative, dial the telephone number manually. MFP receives a blank fax Ask the sender to the Ready prompt. For more information, see Setting up shortcuts on page 42. Problem Solution Can receive but...
If you used a Speed Dial button: • Check to dial. Check the toner cartridge, and replace it has been programmed for the number that the quality of the telephone line connection. • Increase the fax scan resolution. There ... to verify the original document was loaded correctly. For more information, see Faxing on page 47. • As an alternative, dial the telephone number manually. MFP receives a blank fax Ask the sender to the Ready prompt. For more information, see Setting up shortcuts on page 42. Problem Solution Can receive but...
