Troubleshooting Guide
Page 3
... repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. Keep paper in its original wrapper and out of the MFP. For more information, see the User's Guide. Clean the inside of the paper. If this does not work , install a new print ...is not too wet. Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the photoconductor. For more information, see the User's Guide. • You may be able to the Ready prompt. • Replace the toner cartridge. For ...
... repeatedly to return to temporarily extend the toner cartridge life by shaking the toner cartridge. Keep paper in its original wrapper and out of the MFP. For more information, see the User's Guide. Clean the inside of the paper. If this does not work , install a new print ...is not too wet. Toner specs AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Replace the toner cartridge. Vertical lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc • Replace the photoconductor. For more information, see the User's Guide. • You may be able to the Ready prompt. • Replace the toner cartridge. For ...
Troubleshooting Guide
Page 4
...User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. If there is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is working correctly, connect it directly to use . •... sending or receiving a fax. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in use . 3 Click Edit. 4 Under Resolution...
...User's Guide. • If replacing the toner cartridge does not correct the problem, replace the photoconductor. If there is an error message, see the User's Guide. • Make sure the MFP is set as the default printer and is working correctly, connect it directly to use . •... sending or receiving a fax. or Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click the Lexmark X340/X340n/ X342n icon. 3 Click Printer, and make sure that the paper size settings match the paper in use . 3 Click Edit. 4 Under Resolution...
User's Guide
Page 5
... a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the...
... a toner cartridge 61 Installing a toner cartridge 62 Redistributing toner ...63 Replacing the photoconductor 65 Cleaning the MFP ...67 Cleaning the scanner glass 67 Cleaning the outside of the MFP 67 Cleaning the inside of the MFP 68 Ordering supplies ...70 Recycling Lexmark products 70 Chapter 10: Troubleshooting 71 Setup troubleshooting ...72 Removing and reinstalling the...
User's Guide
Page 65
Replacing the photoconductor 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. 3 Place the print cartridge assembly on a flat, clean surface. Replacing the photoconductor 65
Replacing the photoconductor 1 Press the access button on the left side of the MFP, and open the front cover. 1 2 2 Pull on the handle to remove the print cartridge assembly. 3 Place the print cartridge assembly on a flat, clean surface. Replacing the photoconductor 65
User's Guide
Page 66
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly.
b Remove the toner cartridge using the handle. 5 Unpack the photoconductor kit. 6 Install the toner cartridge into place when correctly installed. 7 Reinstall the print cartridge assembly. 8 Press and hold Stop for three seconds to reset photoconductor recount. 9 Close the front cover. Note: The toner cartridge snaps into the new photoconductor. Replacing the photoconductor 66 4 To remove the toner cartridge: a Press the button on the print cartridge assembly.
User's Guide
Page 68
... careful not to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Oil from your fingers can affect ...print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to cool down. 2 Open the front cover...
... careful not to touch the transfer roller located under the toner cartridge. Cleaning the inside of the MFP CAUTION: The fuser area is hot. Warning: Do not touch the green photoconductor drum. 3 Place the print cartridge assembly on the handle to prevent burns. Oil from your fingers can affect ...print quality. 1 Turn the MFP off, unplug the power cord, and then wait for the MFP to cool down. 2 Open the front cover...
User's Guide
Page 70
... standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340...pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies 70
... standard pages1 X340H11G High yield return program toner cartridge (X342n) 6000 standard pages1 X340H22G Photoconductor kit Up to locate a dealer near you, visit our Web site: www.lexmark.com. Ordering supplies To order supplies or to 30,000 pages2 X340A21G Toner Cartridge (X340...pages1 1 Declared yield value in accordance with ISO/IEC 19752. 2 Based on the computer screen. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle. 2 Follow the instructions on approximately 5% coverage. Ordering supplies 70
User's Guide
Page 85
.... For more information, see Installing a toner cartridge on page 63. For more information, see Cleaning the inside of the MFP on page 63. Print quality troubleshooting Problem Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner specs AaBbCc AaBbCc AaBbCc AaBbCc... toner cartridge life by redistributing the toner. For more information, see Replacing the photoconductor on page 63. For copies, adjust the darkness settings by redistributing the toner. Replace the photoconductor. For more information, see Installing a toner cartridge on both sides. You may...
.... For more information, see Installing a toner cartridge on page 63. For more information, see Cleaning the inside of the MFP on page 63. Print quality troubleshooting Problem Light or faded print AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner specs AaBbCc AaBbCc AaBbCc AaBbCc... toner cartridge life by redistributing the toner. For more information, see Replacing the photoconductor on page 63. For copies, adjust the darkness settings by redistributing the toner. Replace the photoconductor. For more information, see Installing a toner cartridge on both sides. You may...
User's Guide
Page 87
Try paper from a freshly opened pack. If replacing the toner cartridge does not correct the problem, replace the photoconductor. The MFP may need to be serviced. Make sure the paper is loaded correctly. Keep paper in its original wrapper and out of high humidity areas until ... 87 Black pages Replace the toner cartridge. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see Replacing the photoconductor on page 62. For more information, see Installing a toner cartridge on page 65.
Try paper from a freshly opened pack. If replacing the toner cartridge does not correct the problem, replace the photoconductor. The MFP may need to be serviced. Make sure the paper is loaded correctly. Keep paper in its original wrapper and out of high humidity areas until ... 87 Black pages Replace the toner cartridge. Problem Wrinkles or creases Solution Make sure paper is not too wet. For more information, see Replacing the photoconductor on page 62. For more information, see Installing a toner cartridge on page 65.
User's Guide
Page 92
... error message in this way may truncate the print job. For more information, see Setting the paper type and size on page 40. 84 Photoconductor Near Life Press Start to clear the message and return to the previous status. For more information, see Printing collated copies on page 35. ... lost. • You cannot cancel an incoming fax. Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job. Problem Solution 34 Short paper Make sure the correct media type and size have enough...
... error message in this way may truncate the print job. For more information, see Setting the paper type and size on page 40. 84 Photoconductor Near Life Press Start to clear the message and return to the previous status. For more information, see Printing collated copies on page 35. ... lost. • You cannot cancel an incoming fax. Note: You cannot cancel an incoming fax. 37 Insufficient Collation Area 38 Memory Full The MFP does not have been selected for the existing print job. Problem Solution 34 Short paper Make sure the correct media type and size have enough...
User's Guide
Page 103
Index Load Media 91 Memory Full 92 No Answer 91 No Dial Tone 91 Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced ... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing...
Index Load Media 91 Memory Full 92 No Answer 91 No Dial Tone 91 Photoconductor Near Life 92 Qlink Not Found 91 Replace Photoconductor 92 Short Paper 92 Toner Low 92 Unsupported Toner Cartridge 91 USB Not Connected 91 error messages troubleshooting 91 F fax activity reports 47 Fax Advanced ... labels 33 manual feeder 32 paper 28, 32 paper tray 28 transparencies 33 M menus, control panel Copy Defaults 23 Fax Advanced 23 Fax Defaults 24 MFP 84 mode, changing 24 N network setup 25 noise emission levels 100 O output location front output tray 38 rear paper exit 38 selecting 38 overlay, installing...
User's Guide
Page 104
editing 48 printing 48 searching 48 photoconductor, replacing 65 power supply port 19 prefix 45 Presto! PageManager 27 print cartridge assembly 65 print properties opening 26 tabs 26 using 26 print troubleshooting ... a sheet 40 transparencies 40 Q QLINK, using 27 R rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job...
editing 48 printing 48 searching 48 photoconductor, replacing 65 power supply port 19 prefix 45 Presto! PageManager 27 print cartridge assembly 65 print properties opening 26 tabs 26 using 26 print troubleshooting ... a sheet 40 transparencies 40 Q QLINK, using 27 R rear cover 19 rear output slot 38 rear paper exit 38 receiving a fax automatically 45 manually 46 recycling Lexmark products 70 redistributing toner 63 reducing an image 53 removing software 74 toner cartridge 61 reports fax activity 47 Fax Call log 47 Fax Job...