Aastra 390 Support Question

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Question posted by guilda6 on January 17th, 2024

My Screen Do Not Work How Can I Fixe It?

i would like to have a repair Manuel for my telephone Vista 390 that I love , I would like to try to repair it.Thank you

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Answer #1: Posted by Technicalproblemsolver on January 17th, 2024 10:44 PM

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You can download manual through this link below

https://www.helpowl.com/manuals/Aastra/390/225313

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Answer #2: Posted by SonuKumar on January 18th, 2024 9:37 AM

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A non-functioning screen on your Aastra 390 phone can be frustrating, but there are a few things you can try to fix it:

Basic troubleshooting:

Check the power: Make sure the phone is properly plugged in and the power adapter is functioning. Try connecting it to a different outlet.

Clean the screen: Sometimes, a dirty screen can appear dull or unresponsive. Use a soft, dry cloth to gently wipe the screen.

Adjust the contrast: Some Aastra 390 models have contrast adjustment buttons. Try pressing these buttons to see if it improves the display.

Reset the phone: A soft reset (pressing and holding the power button for 10 seconds) can sometimes clear temporary glitches.

If the above steps don't work, here are some further troubleshooting options:

Check the cable connections: Ensure the phone cord and handset cord are securely plugged into the phone and the wall jack.

Test the handset: If you have a spare handset, try connecting it to see if the screen works. This can help isolate the issue to the phone itself or the handset.

Check for physical damage: Inspect the phone for any cracks, dents, or water damage that might be affecting the screen.

Check the settings: In some cases, the screen settings might be accidentally changed, causing the display to appear dim or blank. Consult the user manual for your specific model to see if there are any relevant display settings you can adjust.

If none of these solutions work, it's likely a hardware issue:

Contact Aastra support: If the warranty is still valid, you can contact Aastra support for a repair or replacement.

Take it to a professional: If the warranty is expired, you can take the phone to a qualified technician for repair.

Here are some additional resources that might be helpful:

Aastra 390 User Guide: https://www.sasktel.com/attachments/support/vista-390-user-manual.pdf

Aastra Support: http://aastracom.com/support/

I hope this helps!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Related Aastra 390 Manual Pages

390 Screenphone Datasheet - Page 1

... to service provider offerings. and Canada. You'll never have to flip through pages of Aastra. Rev. 13.01.11 Aastra Technologies 155 Snow Blvd. Vista 390 Screen Telephone So affordable and easy to use, the Vista 390 puts information and easy access to features right at your Directory for fast, easy dialing.

390 Screenphone User Guide - Page 1

...List • a speakerphone for safety instructions the power adaptor and operation of Model 390, telephone! Use this user guide to advanced services. If you have all of the following...power interruption, the Model 390 will keep the call, although the display will not work while the power is off. Emergency Service Feature The Model 390 will provide telephone service during a power ...

390 Screenphone User Guide - Page 2

...390 User Guide Softkeys let you have incoming calls, a message or a call on hold. See "How do I use softkeys" for more information. A message is displayed when the light is on. See the section "Status lights" for more information. Key Description Key Description ∑ o The red telephone... light shows when you select commands displayed on the screen.

390 Screenphone User Guide - Page 3

...the Options List. See the section "Handsfree calling" for more information. Model 390 User Guide 3 Key Description Keys ' " ' " - ∑ £...last 100 callers. Pressing ˘ and ¯ lets you move between screens when you are using services. Adjusts the volume for more information on hold... See the section "Customizing your telephone. This key also enters pauses during...

390 Screenphone User Guide - Page 4

... slots marked . Then rotate the stand towards the phone until it clicks into place. This will allow the stand to the other end of the telephone marked until it 4 Model 390 User Guide skip this step. Install the phone If you plan to install the phone on the bottom of the...

390 Screenphone User Guide - Page 5

... card, and place it into a power outlet (E). D A C 9. handset cradle. Insert number card Write your Model 390 telephone. Insert Faceplate Snap the faceplate into the slot, over the number card. 6. Customize the telephone Follow the instructions in the Model 390 User Guide 5 B E 7. Push the phone onto the pegs, then slide it down until it into...

390 Screenphone User Guide - Page 6

... ﬂashes and the display shows Microphone muted: a call is not properly connected to access telephone company subscribed services, such as call is on, press ß at any errors. Timing ... is off mute. 6 Model 390 User Guide Handsfree Calling The Handsfree feature allows you dial. To answer using available services and your Model 390 telephone. To switch between Handsfree and the...

390 Screenphone User Guide - Page 7

...If the handset is on hold. • The telephone light will return to retrieve a Handsfree call. • A call will temporarily indicate the current Model 390 User Guide 7 The speaker will show the message ...volume. • To adjust the ringer volume, leave the handset in use: an extension telephone is not propertly connected to hear you are 8 settings for you at this volume until it...

390 Screenphone User Guide - Page 8

...increment the hour from incoming calls. Note: The time and date are recorded with area codes in your telephone company for the display prompts (English, French, or Spanish). 2. Wtg. - This option allows you ...area codes to be changed on the Model 390: 1. Select a language for details. 8 Model 390 User Guide Contact your area, and may have different names in the Callers List....

390 Screenphone User Guide - Page 9

Press the Directory button 2. Enter the number using the telephone's dial pad. Hyphens will be capitalized, and the letters ...with that key, press the key twice. Characters will be automatically added. Finding entries in this order: 1. Model 390 User Guide 9 Press the AddNew softkey. 3. If you press a different key. Once in alphabetical order. Hold either...

390 Screenphone User Guide - Page 10

... Backspace softkey or 3 to add digits. Use the dial pad to erase digits. Press Save to enter a name. If the entry is displayed on the screen, press J. Deleting an entry in the directory: 1. Press o. 3. Press o. 3. The display shows Directory unlocked. 10 Model...

390 Screenphone User Guide - Page 11

...empty. Press the Callers button . 2. Press the Delete softkey to leave the Callers List. The telephone display will be prompted to the Directory. When the Callers List is displayed in the Callers List....using Handsfree. Find the caller in the Callers List and then copy it there. 1. Model 390 User Guide 11 Using the Callers List Find the entry you would like to scroll continuously.You...

390 Screenphone User Guide - Page 12

.... Once you have successfully downloaded the services of automatically dialing out to update your Directory. Using Services Using Services The Model 390 telephone allows you to select. 4. Services may be available by your choice, press the Í key. The Services menu shows the services that require subscription. You ...

390 Screenphone User Guide - Page 13

...on hold Check phone cord Directory is full Directory locked Message Waiting more information. Model 390 User Guide 13 Commands will change depending upon the action you are performing. If you... the large screen. No audible ringing. A line cord ( ) may not be shown. See the section "Using the Directory" for new messages in your Voice Mail service*. The telephone company is ...

390 Screenphone User Guide - Page 14

...Service information is about calls, Directory entries, Callers, and services. Icons in . Consult your telephone * You must subscribe to a Visual Message Waiting service for information. 14 Model 390 User Guide You did not answer the call came in the Directory You are viewing the ... You are viewing the Options List. Prompts and Indicators Icons The display uses icons to work. Icons in .

390 Screenphone User Guide - Page 15

... as a lamp). Pull the stand away Model 390 User Guide 15 How do I only see more information. how do I get help? Alternatively, you have local area codes automatically removed. You must subscribe to recognize your telephone company for information about the Area Code option. The telephone screen will update the phone with the services...

390 Screenphone User Guide - Page 16

...telephone...P0903258 03 16 Model 390 User Guide If you... your local telephone company for details. Contact your telephone company for activation... from your local telephone company. You will...calls normally. Let the telephone ring at your convenience...64258;ashing. Why does the telephone wobble? What does Hold Msg...use softkeys?" Contact your local telephone company for names and/or...

390 Screenphone User Guide - Page 17

... or natural causes such as the exclusive remedy, either separately or in lieu of all shipping charges. Unauthorized repair will be refurbished, or may be compatible with all telephone sets returned for warranty repairs. Model 390 User Guide 17 Limited Warranty This warranty sets forth the entire liability and obligations of Aastra Telecom with...

390 Screenphone User Guide - Page 18