Owner's Manual
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...: A NOTE indicates important information that helps you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in any proprietary interest in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect...
...: A NOTE indicates important information that helps you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in any proprietary interest in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect...
Owner's Manual
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... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
Owner's Manual
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... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
Owner's Manual
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What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
Owner's Manual
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... your ISP. 6 Click the appropriate option under How do not have a CD, click Use the CD I got from your desktop or if you are having problems connecting to check the service status, or try connecting again later. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window...; If you do you have already obtained setup information from an ISP. 5 Click Next. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on your ISP but have successfully connected in the past, the ISP might have an MSN Explorer or AOL icon on page 39. If you...
... your ISP. 6 Click the appropriate option under How do not have a CD, click Use the CD I got from your desktop or if you are having problems connecting to check the service status, or try connecting again later. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window...; If you do you have already obtained setup information from an ISP. 5 Click Next. Contact your ISP to the Internet, see "E-Mail, Modem, and Internet Problems" on your ISP but have successfully connected in the past, the ISP might have an MSN Explorer or AOL icon on page 39. If you...
Owner's Manual
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... can write to and read DVD-RAM or DVD-R DL media. For help, open Sonic DigitalMedia and then click the question mark icon in Dell™ computers can also use Sonic DigitalMedia for available software patches on your computer or backing up important data. NOTE: Most commercial DVDs have ... drives installed in the upper-right corner of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored ...
... can write to and read DVD-RAM or DVD-R DL media. For help, open Sonic DigitalMedia and then click the question mark icon in Dell™ computers can also use Sonic DigitalMedia for available software patches on your computer or backing up important data. NOTE: Most commercial DVDs have ... drives installed in the upper-right corner of CD or DVD drives offered by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to computers that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored ...
Owner's Manual
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... want to change the default settings for extended periods of the standard Windows schemes installed on the keyboard or click the mouse. To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your Windows password before the hard drive. If you set the...
... want to change the default settings for extended periods of the standard Windows schemes installed on the keyboard or click the mouse. To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your Windows password before the hard drive. If you set the...
Owner's Manual
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... may help technical support personnel diagnose and fix the problem(s). • If an error message occurs in the Product Information Guide. R E P L A C E T H E B A T T E R Y - Solving Problems 37 Discard used batteries according to repeatedly reset time ...and date information after turning on the screen, write down the exact message. If the battery still does not work , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see...
... may help technical support personnel diagnose and fix the problem(s). • If an error message occurs in the Product Information Guide. R E P L A C E T H E B A T T E R Y - Solving Problems 37 Discard used batteries according to repeatedly reset time ...and date information after turning on the screen, write down the exact message. If the battery still does not work , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see...
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C L E A N T H E D R I V E O R D I C S - See page 60. NOTE: Because of your antivirus software to eliminate the possibility that are checked. See "Sound and Speaker Problems" on page 49. 38 Solving Problems CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - R U N T H E D E L L D I A G N O S T I S K - If the floppy, CD, or DVD drive, is not ... in all DVD drives. Click the Start button and click My Computer. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is defective. • Insert a bootable floppy and restart the computer...
C L E A N T H E D R I V E O R D I C S - See page 60. NOTE: Because of your antivirus software to eliminate the possibility that are checked. See "Sound and Speaker Problems" on page 49. 38 Solving Problems CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R - R U N T H E D E L L D I A G N O S T I S K - If the floppy, CD, or DVD drive, is not ... in all DVD drives. Click the Start button and click My Computer. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is defective. • Insert a bootable floppy and restart the computer...
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...click Options, and then click Security. 2 Click Do not allow attachments to a digital telephone network. Solving Problems 39 NOTE: Connect the modem to the CD/DVD-RW. The modem does not operate while it is ...O D E I N W I N D O W S B E F O R E W R I T I N G S - Search for and attempt recovery of bad sectors. 7 Click Start. R W D I S C - If the stream is connected to remove the checkmark. Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - The CD/DVD-RW drive must receive a steady stream of the procedures in this section, follow the safety instructions...
...click Options, and then click Security. 2 Click Do not allow attachments to a digital telephone network. Solving Problems 39 NOTE: Connect the modem to the CD/DVD-RW. The modem does not operate while it is ...O D E I N W I N D O W S B E F O R E W R I T I N G S - Search for and attempt recovery of bad sectors. 7 Click Start. R W D I S C - If the stream is connected to remove the checkmark. Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S - The CD/DVD-RW drive must receive a steady stream of the procedures in this section, follow the safety instructions...
Owner's Manual
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Listen for your Internet service provider. 40 Solving Problems For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to the telephone wall jack. Click...a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is operating properly. CHECK THE TELEPHONE JACK - With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to...
Listen for your Internet service provider. 40 Solving Problems For help, contact your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to the telephone wall jack. Click...a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK - Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is operating properly. CHECK THE TELEPHONE JACK - With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to...
Owner's Manual
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...open is not listed, see page 126). In some cases, you want to restart your computer. Contact Dell (see the documentation for installation instructions. Insert a bootable floppy or CD. Remove the floppy from the ... the drive and try again. N O N - A R E Q U I A - O P E R A T I B L E . d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - Solving Problems 41 T H E D E V I C E I S K E R R O R - S YS T E M D I S N O T R E A D Y - N O T E N O U G H M E M O R Y O R R E S O U R C E S . Error Messages If the message is missing an...
...open is not listed, see page 126). In some cases, you want to restart your computer. Contact Dell (see the documentation for installation instructions. Insert a bootable floppy or CD. Remove the floppy from the ... the drive and try again. N O N - A R E Q U I A - O P E R A T I B L E . d r i v e l e t t e r : \ I S N O T A C C E S S I N G S YS T E M N O T F O U N D - Solving Problems 41 T H E D E V I C E I S K E R R O R - S YS T E M D I S N O T R E A D Y - N O T E N O U G H M E M O R Y O R R E S O U R C E S . Error Messages If the message is missing an...
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...in this section, follow the safety instructions in the system. Keyboard Problems CAUTION: Before you are mapped to a drive even if no media is mapped to a network drive, Windows XP does not automatically assign a drive letter to see page 63), reconnect...L E X B A Y D E V I C E I S D I G N E D - Media Card Reader Problems N O D R I V E L E T T E R I S A S S I S A B L E D - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as a mapped drive only when it is enabled in...
...in this section, follow the safety instructions in the system. Keyboard Problems CAUTION: Before you are mapped to a drive even if no media is mapped to a network drive, Windows XP does not automatically assign a drive letter to see page 63), reconnect...L E X B A Y D E V I C E I S D I G N E D - Media Card Reader Problems N O D R I V E L E T T E R I S A S S I S A B L E D - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as a mapped drive only when it is enabled in...
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Solving Problems 43 Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. See page 53. C H E C K T H E S O F T W A R E D O C U M E N T A T I G H T S - A program stops ... you are unable to get a response by pressing a key on a floppy or CD. TU R N T H E C O M P U T E R O F F - If necessary, uninstall and then reinstall the program. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in its documentation or on your keyboard or moving your...
Solving Problems 43 Then restart your mouse, press and hold the power button for at least 8 to perform an operating system shutdown. See page 53. C H E C K T H E S O F T W A R E D O C U M E N T A T I G H T S - A program stops ... you are unable to get a response by pressing a key on a floppy or CD. TU R N T H E C O M P U T E R O F F - If necessary, uninstall and then reinstall the program. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in its documentation or on your keyboard or moving your...
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... • Ensure that the device drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible ...H E C O M P U T E R O F F - The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next...
... • Ensure that the device drivers do not conflict with the operating system installed on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible ...H E C O M P U T E R O F F - The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next...
Owner's Manual
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...your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation for your computer, see "Memory" on page 109. • Run the Dell Diagnostics (see "Mouse" on page 123. For instructions on the setup... diagram for minimum memory requirements. Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety...
...your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see if that resolves the problem. • See the software documentation for your computer, see "Memory" on page 109. • Run the Dell Diagnostics (see "Mouse" on page 123. For instructions on the setup... diagram for minimum memory requirements. Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety...
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... P U T E R - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - For a description of the procedures in this section, follow the safety instructions in the Product Information Guide. See page 60. 46 Solving Problems TE S T T H E M O U S E - Ensure that the network cable is off , reconnect the mouse cable as shown on the on page 112. R U N T H E H A R D W A R E TR O U B L E S H O O T E R -... into both the network connector on the back of the computer and the network jack. Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the setup...
... P U T E R - R U N T H E H A R D W A R E TR O U B L E S H O O T E R - For a description of the procedures in this section, follow the safety instructions in the Product Information Guide. See page 60. 46 Solving Problems TE S T T H E M O U S E - Ensure that the network cable is off , reconnect the mouse cable as shown on the on page 112. R U N T H E H A R D W A R E TR O U B L E S H O O T E R -... into both the network connector on the back of the computer and the network jack. Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the setup...
Owner's Manual
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...operation. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then ...reinstall the memory modules (see page 74). • Remove and then reinstall any of interference are securely connected to the same electrical outlet Solving Problems 47 Press a key on a power strip • Multiple power strips connected to the system board (see page 71). I F T H E ... power cable is in the Product Information Guide. Power Problems CAUTION: Before you begin any cards (see page 76). •...
...operation. The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then ...reinstall the memory modules (see page 74). • Remove and then reinstall any of interference are securely connected to the same electrical outlet Solving Problems 47 Press a key on a power strip • Multiple power strips connected to the system board (see page 71). I F T H E ... power cable is in the Product Information Guide. Power Problems CAUTION: Before you begin any cards (see page 76). •...
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...Properties and click the Ports tab. R E I N S T A L L T H E P R I N T E R D R I O N - C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT THE PRINTER IS...printer documentation for your scanner is USB. TE S T T H E E L E C T R I O N - Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you...
...Properties and click the Ports tab. R E I N S T A L L T H E P R I N T E R D R I O N - C H E C K T H E S C A N N E R D O C U M E N T A T I C A L O U T L E T - Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. ENSURE THAT THE PRINTER IS...printer documentation for your scanner is USB. TE S T T H E E L E C T R I O N - Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you...
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... eliminate distortion. If your screen. Ensure that the volume is turned up and that the sound is listed, Windows recognizes the scanner. A D J U S T T H E W I O N S - D I V E R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. R E I N S T A L L T H E S C A N N E R D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - See the scanner documentation for cable connection information. • Ensure that the speakers...
... eliminate distortion. If your screen. Ensure that the volume is turned up and that the sound is listed, Windows recognizes the scanner. A D J U S T T H E W I O N S - D I V E R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. R E I N S T A L L T H E S C A N N E R D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - See the scanner documentation for cable connection information. • Ensure that the speakers...