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...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
...; Quick Resume Technology (Optional 36 Enabling the QRT Feature in System Setup 36 Enabling the QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error...
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...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
...and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57 Identifying Drivers 58 Reinstalling Drivers 58 Resolving ...Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off...
Owner's Manual
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... website may not be as memory, the hard drive, and the operating system available in all regions. • Customer Care - Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - If you should also reinstall the DSS utility. Online discussion with technical support • Reference - Contact information...
... website may not be as memory, the hard drive, and the operating system available in all regions. • Customer Care - Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions Dell Support Website - If you should also reinstall the DSS utility. Online discussion with technical support • Reference - Contact information...
Owner's Manual
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... into your operating system after you have to the manufacturer's instructions. Solving Problems 37 Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review ...A T T E R Y - If the battery still does not work , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. • If you cannot boot into the operating system. Replace the battery only with the same or equivalent type recommended by...
... into your operating system after you have to the manufacturer's instructions. Solving Problems 37 Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review ...A T T E R Y - If the battery still does not work , ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see the program's documentation. • If you cannot boot into the operating system. Replace the battery only with the same or equivalent type recommended by...
Owner's Manual
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...blue screen appears TU R N T H E C O M P U T E R O F F - If you are unable to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y...the program. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click ...
...blue screen appears TU R N T H E C O M P U T E R O F F - If you are unable to run the software. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is designed for an earlier Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y...the program. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to All Programs→ Accessories, and then click ...
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See the printer documentation for setup and troubleshooting information. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel, and then click ... ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your printer, contact the printer's manufacturer. See the scanner documentation for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I C A L O U T L E T - Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions ...
See the printer documentation for setup and troubleshooting information. VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS - 1 Click the Start button, click Control Panel, and then click ... ON CHECK THE PRINTER CABLE CONNECTIONS - • See the printer documentation for your printer, contact the printer's manufacturer. See the scanner documentation for setup and troubleshooting information. C H E C K T H E P R I N T E R D O C U M E N T A T I C A L O U T L E T - Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions ...
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... and monitor power cables to determine if the power cable is defective. • Check the connector for bent or broken pins. (It is normal for troubleshooting procedures. A D J U S T T H E W I G H T -
... and monitor power cables to determine if the power cable is defective. • Check the connector for bent or broken pins. (It is normal for troubleshooting procedures. A D J U S T T H E W I G H T -
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...and "4" on page 47. Memory modules are detected, but a memory failure has occurred. • If you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). When the computer starts normally, the lights flash. To help you have identified a faulty ..., follow the safety instructions in a normal "off after the system successfully boots to the operating system. If the problem persists, contact Dell (see "Power has occurred. Also see page 126). Continue until you have two or more memory modules installed, remove the modules, ...
...and "4" on page 47. Memory modules are detected, but a memory failure has occurred. • If you troubleshoot a problem, your computer (see page 74). • If the problem persists, contact Dell (see page 126). When the computer starts normally, the lights flash. To help you have identified a faulty ..., follow the safety instructions in a normal "off after the system successfully boots to the operating system. If the problem persists, contact Dell (see "Power has occurred. Also see page 126). Continue until you have two or more memory modules installed, remove the modules, ...
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...computer. A possible USB failure has occurred. No memory modules are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify that the memory ...8226; If available, install properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools Light Pattern Problem Description A possible graphics card failure has occurred.
...computer. A possible USB failure has occurred. No memory modules are compatible with your computer (see page 74). • If the problem persists, contact Dell (see page 126). • Ensure that no special memory module/memory connector placement requirements exist (see page 72). • Verify that the memory ...8226; If available, install properly working memory of the same type into your computer (see page 72). • If the problem persists, contact Dell (see page 126). 54 Troubleshooting Tools Light Pattern Problem Description A possible graphics card failure has occurred.
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...different card, and then restart the computer. 3 Repeat this process for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 126). All four diagnostic lights display solid green and then turn off after the system successfully boots to make sure the boot ...Another failure has occurred. • Ensure that it is functioning properly. • The operating system is operating in the quick resume mode. Troubleshooting Tools 55 See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on page 36 for the devices installed on your computer. ...
...different card, and then restart the computer. 3 Repeat this process for resource conflicts (see page 59). 4 If the problem persists, contact Dell (see page 126). All four diagnostic lights display solid green and then turn off after the system successfully boots to make sure the boot ...Another failure has occurred. • Ensure that it is functioning properly. • The operating system is operating in the quick resume mode. Troubleshooting Tools 55 See "Using Intel® Viiv™ Quick Resume Technology (Optional)" on page 36 for the devices installed on your computer. ...
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... 37 and run the Dell Diagnostics before you contact Dell for your computer (see the Microsoft® Windows® desktop. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 56 Troubleshooting Tools Performs a thorough ...check of the problem. If you see page 63) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the ...
... 37 and run the Dell Diagnostics before you contact Dell for your computer (see the Microsoft® Windows® desktop. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for your Service Tag. 56 Troubleshooting Tools Performs a thorough ...check of the problem. If you see page 63) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the ...
Owner's Manual
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... to your operating system • Connect or install a new device Troubleshooting Tools 57 Displays your computer to you : • Upgrade your operating system • Reinstall your computer. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Many ...come with your Microsoft® Windows® operating system. Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for the selected device. Allows you run a test from system setup, memory, and various internal tests,...
... to your operating system • Connect or install a new device Troubleshooting Tools 57 Displays your computer to you : • Upgrade your operating system • Reinstall your computer. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Many ...come with your Microsoft® Windows® operating system. Displays error conditions encountered, error codes, and the problem description. The Dell Diagnostics obtains configuration information for the selected device. Allows you run a test from system setup, memory, and various internal tests,...
Owner's Manual
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.... If you install drivers obtained from other sources, your computer to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In...next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click ...
.... If you install drivers obtained from other sources, your computer to the operating state that existed before you installed the new driver. 58 Troubleshooting Tools Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System. 4 In...next to the device name, you may need to reinstall the driver or install a new driver. Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click ...
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...following ways: • Microsoft® Windows® XP System Restore returns your computer to resolve the incompatibility. However, using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start... during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to an earlier operating state without affecting data files. Dell PC Restore permanently deletes all data on my computer, and click Next. Manually Reinstalling Drivers 1...
...following ways: • Microsoft® Windows® XP System Restore returns your computer to resolve the incompatibility. However, using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start... during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to an earlier operating state without affecting data files. Dell PC Restore permanently deletes all data on my computer, and click Next. Manually Reinstalling Drivers 1...
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... Help and Support Center NOTICE: Make regular backups of your data files. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click the task for information on the screen....a calendar that you can either repeat the steps using System Restore. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your Dell™ computer to the Windows Classic view. To access the Windows Help and Support ...
... Help and Support Center NOTICE: Make regular backups of your data files. To change the restore point, you can undo the restoration. 60 Troubleshooting Tools Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click the task for information on the screen....a calendar that you can either repeat the steps using System Restore. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your Dell™ computer to the Windows Classic view. To access the Windows Help and Support ...
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... Using Dell PC Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any applications or drivers installed after you purchased the computer. If possible, back up the data before using PC Restore. NOTICE: If you received your computer. Troubleshooting Tools 61..., click Reboot in the following step. 3 On the next screen that Turn off System Restore is unchecked. Enabling System Restore If you reinstall Windows XP with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . To use PC Restore: 1 Turn on the...
... Using Dell PC Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any applications or drivers installed after you purchased the computer. If possible, back up the data before using PC Restore. NOTICE: If you received your computer. Troubleshooting Tools 61..., click Reboot in the following step. 3 On the next screen that Turn off System Restore is unchecked. Enabling System Restore If you reinstall Windows XP with less than 200 MB of the screen. 2 Immediately upon seeing the blue bar, press . To use PC Restore: 1 Turn on the...
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... that appeared the first time the computer was turned on. 7 Click Next. NOTE: If the partition for Free Space. 7 Click Finish to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK... 1 Log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: Do not manually shut down the computer. If you remove PC Restore from your computer, even to the free space allocation on the...
... that appeared the first time the computer was turned on. 7 Click Next. NOTE: If the partition for Free Space. 7 Click Finish to c:\dell\utilities\DSR. 3 Double-click the filename DSRIRRemv2.exe. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK... 1 Log on as a local administrator. 2 In Windows Explorer, go to close the PC Restore Removal window. 8 Restart the computer. 62 Troubleshooting Tools NOTE: Do not manually shut down the computer. If you remove PC Restore from your computer, even to the free space allocation on the...
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... for devices that there is a minimum of two inches of space between all vents and any of speakers. Use the lights to ensure that you troubleshoot a computer problem based on the computer. Used to the system. NOTICE: To avoid losing data, do not block any object near these vents. ...also be on when the computer reads data from or writes data to turn on the diagnostic code. It is recommended that you access the Dell Support website or call technical support. 66 Removing and Installing Parts For more information, see "System Setup Options" on page 116 for more ...
... for devices that there is a minimum of two inches of space between all vents and any of speakers. Use the lights to ensure that you troubleshoot a computer problem based on the computer. Used to the system. NOTICE: To avoid losing data, do not block any object near these vents. ...also be on when the computer reads data from or writes data to turn on the diagnostic code. It is recommended that you access the Dell Support website or call technical support. 66 Removing and Installing Parts For more information, see "System Setup Options" on page 116 for more ...
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... into the ball cage to clean drive heads with the compressed air. Never touch the lens in their channels if they are misaligned. Dell Technical Support Policy (U.S. For stubborn dirt, try cleaning the discs. 1 Hold the disc by its outer edge. If you notice problems...screen cursor skips or moves abnormally, clean the mouse. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for CDs are dirty, clean the rollers with a cotton swab moistened lightly with a clean, lint-free cloth. 3 Blow...
... into the ball cage to clean drive heads with the compressed air. Never touch the lens in their channels if they are misaligned. Dell Technical Support Policy (U.S. For stubborn dirt, try cleaning the discs. 1 Hold the disc by its outer edge. If you notice problems...screen cursor skips or moves abnormally, clean the mouse. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for CDs are dirty, clean the rollers with a cotton swab moistened lightly with a clean, lint-free cloth. 3 Blow...
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... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...
... and Settings Transfer Wizard, 27 Finding Information, 9 Flex Bay drive Media Card Reader, 65 H hard drive activity light, 66 problems, 39 hardware Dell Diagnostics, 56 drives, RAID configuration, 28 Hardware Troubleshooter, 59 headphone connector, 66 Help and Support Center, 12 hibernate mode, 25, 27 Hyper-Threading, 27 I IEEE 1394 connector, 66 installing...