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If you make better use of your computer. is subject to avoid the problem. Other trademarks and trade names may be used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Microsoft ... claiming the marks and names or their products. All rights reserved. Microsoft, Windows, and Outlook are registered trademarks of Dell Inc. Dell Inc. Reproduction in any proprietary interest in this document to refer to either potential damage to hardware or loss of data...
If you make better use of your computer. is subject to avoid the problem. Other trademarks and trade names may be used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Microsoft ... claiming the marks and names or their products. All rights reserved. Microsoft, Windows, and Outlook are registered trademarks of Dell Inc. Dell Inc. Reproduction in any proprietary interest in this document to refer to either potential damage to hardware or loss of data...
Owner's Manual
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... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
... QRT feature in the Operating system 36 2 Solving Problems 37 Troubleshooting Tips 37 Battery Problems 37 Drive Problems 38 CD and DVD drive problems 38 Hard drive problems 39 E-Mail, Modem, and Internet Problems 39 Error Messages 41 Media Card Reader Problems 42 Keyboard Problems 42 Lockups and Software Problems 43 The computer does not start up 43 The...
Owner's Manual
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... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
... from speakers 49 No sound from headphones 50 Video and Monitor Problems 50 If the screen is blank 50 If the screen is difficult to read 51 3 Troubleshooting Tools 53 Diagnostic Lights 53 Dell Diagnostics 56 Dell Diagnostics Main Menu 56 Drivers 57 What Is a Driver 57... Identifying Drivers 58 Reinstalling Drivers 58 Resolving Software and Hardware Incompatibilities 59 Restoring Your Operating System 59 Using Microsoft Windows XP System Restore 60 Using Dell PC Restore by Symantec 61 4 Removing and Installing Parts 63 Before You Begin 63 Recommended Tools 63 Turn Off Your ...
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What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
What Are You Looking For? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. 12 Finding Information
Owner's Manual
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... are using a dial-up connection, connect a telephone line to the modem connector on your Internet connection. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 39. If you want to set up your computer and to the telephone wall jack before you set up...
... are using a dial-up connection, connect a telephone line to the modem connector on your Internet connection. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 39. If you want to set up your computer and to the telephone wall jack before you set up...
Owner's Manual
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...-writable drives installed in the upper-right corner of CD or DVD drives offered by country. This section applies only to and may vary by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to computers that have a CD-RW/DVD combo drive and... or DVDs. If you have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. Copying CDs and DVDs NOTE: Ensure that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on the Sonic support website at www.sonic.com. Adjusting the Picture...
...-writable drives installed in the upper-right corner of CD or DVD drives offered by country. This section applies only to and may vary by Dell may not read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to computers that have a CD-RW/DVD combo drive and... or DVDs. If you have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. Copying CDs and DVDs NOTE: Ensure that you experience recording problems, check for other purposes, such as creating music CDs from audio files stored on the Sonic support website at www.sonic.com. Adjusting the Picture...
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... your computer from batteries for that scheme, unless you set the monitor to be locked up. If your computer is called a scheme. To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to time-out before the computer exits...
... your computer from batteries for that scheme, unless you set the monitor to be locked up. If your computer is called a scheme. To avoid this problem, always set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to time-out before the computer exits...
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...changed your SATA operation settings, restore your previous SATA operation settings and retry booting into the operating system. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the... review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 126). Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions in a program, see the program's documentation...
...changed your SATA operation settings, restore your previous SATA operation settings and retry booting into the operating system. Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the... review the installation procedures and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see page 126). Battery Problems CAUTION: There is a danger of the procedures in this section, follow the safety instructions in a program, see the program's documentation...
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... C L E A N T H E D R I V E O R D I C S - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is not muted by clicking any of different regions worldwide and different disc formats, not... and dragging it up. • Ensure that the sound is normal and may cause noise, which does not indicate a defect in all DVD drives. Drive Problems CAUTION: Before you begin any boxes that are checked. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Click the Start button and click My Computer. CHECK THE CABLE CONNECTIONS R U N...
... C L E A N T H E D R I V E O R D I C S - CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is not muted by clicking any of different regions worldwide and different disc formats, not... and dragging it up. • Ensure that the sound is normal and may cause noise, which does not indicate a defect in all DVD drives. Drive Problems CAUTION: Before you begin any boxes that are checked. E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E - Click the Start button and click My Computer. CHECK THE CABLE CONNECTIONS R U N...
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... NOTE: Connect the modem to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to...not operate while it is interrupted, an error occurs. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G T O A C D / D V D - Solving Problems 39 Problems writing to remove the checkmark. R W D I S C -
... NOTE: Connect the modem to the CD/DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G S - E-Mail, Modem, and Internet Problems CAUTION: Before you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to...not operate while it is interrupted, an error occurs. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G T O A C D / D V D - Solving Problems 39 Problems writing to remove the checkmark. R W D I S C -
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...connect the modem directly to verify that is communicating with Windows. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon ... ft) or more in length, try a shorter one. With the Outlook Express e-mail program open, click File. Listen for your Internet service provider. 40 Solving Problems R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - USE A DIFFERENT TELEPHONE LINE - • Verify that the telephone line is connected to the ...
...connect the modem directly to verify that is communicating with Windows. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on the modem. (The jack has either a green label or a connector-shaped icon ... ft) or more in length, try a shorter one. With the Outlook Express e-mail program open, click File. Listen for your Internet service provider. 40 Solving Problems R U N T H E M O D E M H E L P E R D I A G N O S T I N T E R N E T - USE A DIFFERENT TELEPHONE LINE - • Verify that the telephone line is connected to the ...
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...In some cases, you are trying to open the program that you want to restart your computer. Contact Dell (see the documentation for installation instructions. To remove and then reinstall the program: 1 Click the Start... C O N T A I N A N Y O F T H E F O L L O W I S N O T R E A D Y - The drive cannot read the disk. N O N - I N S E R T B O O T A B L E M E D I N - C L O S E S O M E P R O G R A M S A N D T R Y A G A I A - D L L F I L E W A S N O T F O U N D - Insert a bootable floppy or CD. Error Messages If the message is missing an essential file. Solving Problems 41
...In some cases, you are trying to open the program that you want to restart your computer. Contact Dell (see the documentation for installation instructions. To remove and then reinstall the program: 1 Click the Start... C O N T A I N A N Y O F T H E F O L L O W I S N O T R E A D Y - The drive cannot read the disk. N O N - I N S E R T B O O T A B L E M E D I N - C L O S E S O M E P R O G R A M S A N D T R Y A G A I A - D L L F I L E W A S N O T F O U N D - Insert a bootable floppy or CD. Error Messages If the message is missing an essential file. Solving Problems 41
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...only when it is enabled in the BIOS setup. Each of the procedures in this section, follow the safety instructions in the system. Keyboard Problems CAUTION: Before you are mapped to confirm your computer, and then restart the computer. • Check the cable connector for bent or ...6 Click OK to a drive even if no media is connected. See page 60. 42 Solving Problems When Microsoft Windows XP detects the Media Card Reader, the device is mapped to a network drive, Windows XP does not automatically assign a drive letter to see page 63), reconnect the keyboard cable as the ...
...only when it is enabled in the BIOS setup. Each of the procedures in this section, follow the safety instructions in the system. Keyboard Problems CAUTION: Before you are mapped to confirm your computer, and then restart the computer. • Check the cable connector for bent or ...6 Click OK to a drive even if no media is connected. See page 60. 42 Solving Problems When Microsoft Windows XP detects the Media Card Reader, the device is mapped to a network drive, Windows XP does not automatically assign a drive letter to see page 63), reconnect the keyboard cable as the ...
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Lockups and Software Problems CAUTION: Before you are unable to get a response by pressing a key on a floppy or CD. If you are unable to 10 ... K T H E D I A G N O S T I C L I O N - A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. C H E C K T H E S O F T W A R E D O C U M E N T A T I G H T S - See page 53. Solving Problems 43 If necessary, uninstall and then reinstall the program. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET...
Lockups and Software Problems CAUTION: Before you are unable to get a response by pressing a key on a floppy or CD. If you are unable to 10 ... K T H E D I A G N O S T I C L I O N - A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. C H E C K T H E S O F T W A R E D O C U M E N T A T I G H T S - See page 53. Solving Problems 43 If necessary, uninstall and then reinstall the program. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET...
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...minimum hardware requirements needed to run the software. A solid blue screen appears TU R N T H E C O M P U T E R O F F - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on...until the computer turns off. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to get a response by pressing a key on the screen. If...
...minimum hardware requirements needed to run the software. A solid blue screen appears TU R N T H E C O M P U T E R O F F - Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on...until the computer turns off. The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments. 1 Click the Start button, point to get a response by pressing a key on the screen. If...
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... is successfully communicating with the memory. • Ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 56). CHECK THE MOUSE CABLE - 1 Remove mouse extension cables, if used, and connect the mouse directly ... any open files and exit any open programs you are following the memory installation guidelines (see if that resolves the problem. • See the software documentation for your computer, see "Memory" on page 109. • Run the Dell Diagnostics (see "Mouse" on cleaning the mouse, see page 56). C L E A N T H E ...
... is successfully communicating with the memory. • Ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 56). CHECK THE MOUSE CABLE - 1 Remove mouse extension cables, if used, and connect the mouse directly ... any open files and exit any open programs you are following the memory installation guidelines (see if that resolves the problem. • See the software documentation for your computer, see "Memory" on page 109. • Run the Dell Diagnostics (see "Mouse" on cleaning the mouse, see page 56). C L E A N T H E ...
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... to highlight Shut down or Turn Off, and then press . 3 After the computer turns off , that the network is functioning. See page 60. 46 Solving Problems RESTART THE COMPUTER - 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to verify that your computer. 4 Start the computer. R U N T H... page 60. Connect a properly working mouse to the computer, and try using the mouse. TE S T T H E M O U S E - Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the back of the computer and the network jack...
... to highlight Shut down or Turn Off, and then press . 3 After the computer turns off , that the network is functioning. See page 60. 46 Solving Problems RESTART THE COMPUTER - 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to verify that your computer. 4 Start the computer. R U N T H... page 60. Connect a properly working mouse to the computer, and try using the mouse. TE S T T H E M O U S E - Network Problems CAUTION: Before you begin any of network lights, see "Controls and Lights" on the back of the computer and the network jack...
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...page 71). The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall ...and front panel cable are securely connected to the same electrical outlet Solving Problems 47 Also bypass power protection devices, power strips, and power extension ... E P O W E R L I G H T I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I S O F F - Power Problems CAUTION: Before you begin any cards (see page 76). • Remove and then reinstall the graphics card, if applicable (see page 71). See...
...page 71). The computer is receiving electrical power, but an internal power problem might be malfunctioning or incorrectly installed. • Remove and then reinstall ...and front panel cable are securely connected to the same electrical outlet Solving Problems 47 Also bypass power protection devices, power strips, and power extension ... E P O W E R L I G H T I S S T E A D Y A M B E R - I F T H E P O W E R L I G H T I S O F F - Power Problems CAUTION: Before you begin any cards (see page 76). • Remove and then reinstall the graphics card, if applicable (see page 71). See...
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...N T E R D R I O N - U N L O C K T H E S C A N N E R - Ensure that the printer cables are securely connected to the following port(s): setting is unlocked if it with another device, such as a lamp. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Ensure that the Print to...see page 13). If the printer is working by testing it has a locking tab or button. 48 Solving Problems For a USB printer, ensure that the electrical outlet is listed, right-click the printer icon. 3 Click ...
...N T E R D R I O N - U N L O C K T H E S C A N N E R - Ensure that the printer cables are securely connected to the following port(s): setting is unlocked if it with another device, such as a lamp. Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Ensure that the Print to...see page 13). If the printer is working by testing it has a locking tab or button. 48 Solving Problems For a USB printer, ensure that the electrical outlet is listed, right-click the printer icon. 3 Click ...
Owner's Manual
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... click Printers and Other Hardware. 2 Click Scanners and Cameras. Solving Problems 49 If you have volume controls, adjust the volume, bass, or...8226; See the scanner documentation for instructions. R E I N S T A L L T H E S C A N N E R D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - See the setup diagram supplied with the speakers. A D J U S T T H E...
... click Printers and Other Hardware. 2 Click Scanners and Cameras. Solving Problems 49 If you have volume controls, adjust the volume, bass, or...8226; See the scanner documentation for instructions. R E I N S T A L L T H E S C A N N E R D R I S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R - Sound and Speaker Problems CAUTION: Before you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I N D O W S V O L U M E C O N T R O L - See the setup diagram supplied with the speakers. A D J U S T T H E...