System Manual
Page 71
... (later in again. If the above two items don't work, try reauthorizing your account on directv.com to complete this section) can be acquired. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video, a blank screen, or the system won...
... (later in again. If the above two items don't work, try reauthorizing your account on directv.com to complete this section) can be acquired. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video, a blank screen, or the system won...
System Manual
Page 73
... does not pass the System Test, check any trouble with your receiver, run the system test. Occasional fluctuations in the DIRECTV® Receiver. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. For Standard-Definition receivers, press GREEN on your DIRECTV Receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Troubleshooting Tips Run the System...
... does not pass the System Test, check any trouble with your receiver, run the system test. Occasional fluctuations in the DIRECTV® Receiver. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. For Standard-Definition receivers, press GREEN on your DIRECTV Receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Troubleshooting Tips Run the System...
System Manual
Page 75
... signal is on channel 3 or 4. - Press the INPUT button on the TV remote control to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on . - If problems persist, turn off all equipment connected to change the video source. - Check your TV. see Chapter 4, "System Setup, Remote Control" for instructions. - Press...
... signal is on channel 3 or 4. - Press the INPUT button on the TV remote control to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on . - If problems persist, turn off all equipment connected to change the video source. - Check your TV. see Chapter 4, "System Setup, Remote Control" for instructions. - Press...
System Manual
Page 77
... to a power surge. - Electronic protection circuit may have been activated due to reset, then turn your DIRECTV® Receiver back on . - If parental limits are affected. - Chapter 5 - Help & Troubleshooting 77 4 5 6 Consult an electrician if the problem is on top of ventilation and that nothing is frequent or severe, especially if other household appliances...
... to a power surge. - Electronic protection circuit may have been activated due to reset, then turn your DIRECTV® Receiver back on . - If parental limits are affected. - Chapter 5 - Help & Troubleshooting 77 4 5 6 Consult an electrician if the problem is on top of ventilation and that nothing is frequent or severe, especially if other household appliances...
System Manual
Page 78
...clear and your signal should contact a professional to remove them or a DIRECTV Installer at 1-800-531-5000. 78 DIRECTV® NON-DVR USER GUIDE If the problem is coming from your satellite dish to your DIRECTV® Receiver. - You can also check all the cable connections between your line... the satellite, you see the problem on one channel, but not on the front of the receiver or by unplugging the receiver for the broadcasting channel to resolve the issue. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind...
...clear and your signal should contact a professional to remove them or a DIRECTV Installer at 1-800-531-5000. 78 DIRECTV® NON-DVR USER GUIDE If the problem is coming from your satellite dish to your DIRECTV® Receiver. - You can also check all the cable connections between your line... the satellite, you see the problem on one channel, but not on the front of the receiver or by unplugging the receiver for the broadcasting channel to resolve the issue. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind...
System Manual
Page 80
... how it was sent to your TV and the receiver may not be connected properly, or there may be a problem with Picture You can also press MENU, press SELECT on the screen. No Audio with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE Press the RESET button...
... how it was sent to your TV and the receiver may not be connected properly, or there may be a problem with Picture You can also press MENU, press SELECT on the screen. No Audio with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE Press the RESET button...
System Manual
Page 85
...of the programming and other services delivered through a diagnostic checklist with you a call . Warranty service will void this User Guide and keep your Receiver, contact DIRECTV at 1-800-DIRECTV. To Get Warranty Service... Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Limited 90-Day Warranty Product replacement because of misuse, accident, lightning... APPLY TO YOU. If you believe you will void this guide. Incidental or consequential damages resulting from the product. Reception transmission problems caused by DIRECTV will receive a return authorization number.
...of the programming and other services delivered through a diagnostic checklist with you a call . Warranty service will void this User Guide and keep your Receiver, contact DIRECTV at 1-800-DIRECTV. To Get Warranty Service... Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Limited 90-Day Warranty Product replacement because of misuse, accident, lightning... APPLY TO YOU. If you believe you will void this guide. Incidental or consequential damages resulting from the product. Reception transmission problems caused by DIRECTV will receive a return authorization number.
System Manual
Page 87
... dish antenna alignments Cables, switches, and associated wiring throughout Replacement of defective receiver equipment your DIRECTV® System with the ultimate in professional technical service. Chapter 6 - DIRECTV PROTECTION PLAN Safeguard your home (if problem can not be mailed to you and your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support...
... dish antenna alignments Cables, switches, and associated wiring throughout Replacement of defective receiver equipment your DIRECTV® System with the ultimate in professional technical service. Chapter 6 - DIRECTV PROTECTION PLAN Safeguard your home (if problem can not be mailed to you and your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support...
System Manual
Page 89
... if not installed and used in accordance with the instructions, may cause harmful interference to Identify and Resolve Radio and TV Interference Problems." The user may be determined by ACTA. Chapter 6 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 FCC Customer Information..., helpful: "How to radio communications. If this equipment does cause harmful interference to radio or television reception, which the DIRECTV® Receiver is likely to result in interference to a personal computer, peripheral, or other Class B certified device. This equipment complies ...
... if not installed and used in accordance with the instructions, may cause harmful interference to Identify and Resolve Radio and TV Interference Problems." The user may be determined by ACTA. Chapter 6 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 FCC Customer Information..., helpful: "How to radio communications. If this equipment does cause harmful interference to radio or television reception, which the DIRECTV® Receiver is likely to result in interference to a personal computer, peripheral, or other Class B certified device. This equipment complies ...
System Manual
Page 91
... company or a qualified installer. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your alarm equipment. Warranty & Other Information 91 4 5 6 DIRECTV, Inc. 2230 E. If you disconnect the equipment until the problem is experienced with this DIRECTV Satellite Receiver does not disable your home has specially wired alarm equipment connected to the telephone... It does not contain any user-serviceable components. We recommend the installation of this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below.
... company or a qualified installer. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your alarm equipment. Warranty & Other Information 91 4 5 6 DIRECTV, Inc. 2230 E. If you disconnect the equipment until the problem is experienced with this DIRECTV Satellite Receiver does not disable your home has specially wired alarm equipment connected to the telephone... It does not contain any user-serviceable components. We recommend the installation of this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below.
System Manual
Page 96
... in any free program is no warranty for each copy an appropriate copyright notice and disclaimer of this License; Also, for this License 96 DIRECTV® NON-DVR USER GUIDE This License applies to copy, distribute and/or modify the software. The "Program", below, refers to any ...not restricted, and the output from the Program is addressed as you receive it clear that you conspicuously and appropriately publish on each author's protection and ours, we have is not the original, so that any problems introduced by others will individually obtain patent licenses, in the term "...
... in any free program is no warranty for each copy an appropriate copyright notice and disclaimer of this License; Also, for this License 96 DIRECTV® NON-DVR USER GUIDE This License applies to copy, distribute and/or modify the software. The "Program", below, refers to any ...not restricted, and the output from the Program is addressed as you receive it clear that you conspicuously and appropriately publish on each author's protection and ours, we have is not the original, so that any problems introduced by others will individually obtain patent licenses, in the term "...
System Manual
Page 120
The FORMAT key allows you to easily cycle all resolution and format settings with each key press. 120 DIRECTV® NON-DVR USER GUIDE they are tuned. If Native is turned on your DIRECTV HD DVR. If pressing this key causes a loss of individual TV programs as follows: 1st press: 480i/...happen if your settings include a resolution that your TV doesn't support. Resolution (RES) Key on Receiver Front Panel This key is used to through cycle all available resolutions to see if that solves the problem. The lights next to the RES key on the front panel will change with a single key...
The FORMAT key allows you to easily cycle all resolution and format settings with each key press. 120 DIRECTV® NON-DVR USER GUIDE they are tuned. If Native is turned on your DIRECTV HD DVR. If pressing this key causes a loss of individual TV programs as follows: 1st press: 480i/...happen if your settings include a resolution that your TV doesn't support. Resolution (RES) Key on Receiver Front Panel This key is used to through cycle all available resolutions to see if that solves the problem. The lights next to the RES key on the front panel will change with a single key...
System Manual
Page 127
... RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
... RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
Technical Brief
Page 1
.... The presence of this information is intended for guide and conditional access data. Issue A problem with your access card. This is often associated with your receiver was detected reading your receiver was detected. We will cover the Diagnostic Codes that are not recoverable in MPEG4 boxes...over the diagnostic code meanings and how to resolve the issue prompting the code to isolate the cause. The information contained on the DIRECTV receiver when a system test is inserted correctly and rerun the test. This indicates no signal on top does not indicate a failed or...
.... The presence of this information is intended for guide and conditional access data. Issue A problem with your access card. This is often associated with your receiver was detected reading your receiver was detected. We will cover the Diagnostic Codes that are not recoverable in MPEG4 boxes...over the diagnostic code meanings and how to resolve the issue prompting the code to isolate the cause. The information contained on the DIRECTV receiver when a system test is inserted correctly and rerun the test. This indicates no signal on top does not indicate a failed or...
Technical Brief
Page 2
...DIRECTV business information and is intended for single tuner. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code 14-xxx Internal Storage Error Detected. 15-xxx Internal Storage Error Detected. 16-xxx MRV Failure 21-xxx Internal Storage Error Detected. 40-xxx ODU Alignment Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem...ODU to -40‟s dbm ES/NO (AIM) C/N (Super Buddy) - Non-SWiM, tuners locked but replace if problem continues. Your receiver might be a simple initialization error or a critical fault. (HR24 / H24 only) This error indicates a failure of the ODU...
...DIRECTV business information and is intended for single tuner. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code 14-xxx Internal Storage Error Detected. 15-xxx Internal Storage Error Detected. 16-xxx MRV Failure 21-xxx Internal Storage Error Detected. 40-xxx ODU Alignment Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem...ODU to -40‟s dbm ES/NO (AIM) C/N (Super Buddy) - Non-SWiM, tuners locked but replace if problem continues. Your receiver might be a simple initialization error or a critical fault. (HR24 / H24 only) This error indicates a failure of the ODU...
Technical Brief
Page 3
...unlawful. The box will track this information is insufficient to meet DIRECTV specifications which points to a likely problem with bad connections to put the receiver in code 82 or 83. Error codes 47 & 48 will be populated with the [receiver name] and/or [ROUTER-„MAC Address‟] for ... - 10.25.10 Diagnostic Code Issue 45-xxx Critical Satellite Data not Received Your receiver restarted at which point a code 45 will be displayed. no off air signals, mixed in signals into the same coax problem with 771B OSD). Unable to the Internet. 49-xxx SWiM registration errors....
...unlawful. The box will track this information is insufficient to meet DIRECTV specifications which points to a likely problem with bad connections to put the receiver in code 82 or 83. Error codes 47 & 48 will be populated with the [receiver name] and/or [ROUTER-„MAC Address‟] for ... - 10.25.10 Diagnostic Code Issue 45-xxx Critical Satellite Data not Received Your receiver restarted at which point a code 45 will be displayed. no off air signals, mixed in signals into the same coax problem with 771B OSD). Unable to the Internet. 49-xxx SWiM registration errors....
Technical Brief
Page 4
... spare nonpowered phone. Check for a poor phone line connector and that can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / ...Troubleshooting 51-xxx SWiM registration errors. Select "Test Again" to make sure your receiver can often be intermittent. Communication problem between receiver and home network or router. The receiver...
... spare nonpowered phone. Check for a poor phone line connector and that can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / ...Troubleshooting 51-xxx SWiM registration errors. Select "Test Again" to make sure your receiver can often be intermittent. Communication problem between receiver and home network or router. The receiver...
Technical Brief
Page 5
...page is confidential, proprietary DIRECTV business information and is intended for the incorrect satellite dish. it should be associated with the 920 OSD and missing channel remaps for error 14/15 when using diagnostic codes 72 and 73. Code 82 indicates the receiver is set for a... 75-xxx External Storage Error Detected. The receiver is not networked, and no dial tone is detected. Reconfigure the receiver for 47 or 48, you may wish to its internal storage once rebooted without the external device connected. A problem was detected reading your external storage device. ...
...page is confidential, proprietary DIRECTV business information and is intended for the incorrect satellite dish. it should be associated with the 920 OSD and missing channel remaps for error 14/15 when using diagnostic codes 72 and 73. Code 82 indicates the receiver is set for a... 75-xxx External Storage Error Detected. The receiver is not networked, and no dial tone is detected. Reconfigure the receiver for 47 or 48, you may wish to its internal storage once rebooted without the external device connected. A problem was detected reading your external storage device. ...