System Manual
Page 7
...Favorite Channels 38 Manage Autotunes 39 To Do List 39 History 40 Purchases 40 Manual Autotunes 40 CHAPTER 3: EXTRAS Caller ID 42 DIRECTV® Whole-Home DVR Service 43 GameSearch 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS ... 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 ...
...Favorite Channels 38 Manage Autotunes 39 To Do List 39 History 40 Purchases 40 Manual Autotunes 40 CHAPTER 3: EXTRAS Caller ID 42 DIRECTV® Whole-Home DVR Service 43 GameSearch 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS ... 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 ...
System Manual
Page 34
...registered account holder and have your passcode. Use the RED and GREEN keys to reset it. For more unlock options, press MENU, select "Parental Fav's & Setup", then select "Parental Controls." On SD Receivers, select "Ratings." Parental Controls Unlock Now When parental controls are displayed as tabs... unlock a particular program select "Unlock Now" and enter your passcode, call 1-800-531-5000 to select the desired tab. 34 DIRECTV® NON-DVR USER GUIDE each invalid passcode entered lengthens the delay for subsequent entry by pressing INFO while watching TV. Select one second...
...registered account holder and have your passcode. Use the RED and GREEN keys to reset it. For more unlock options, press MENU, select "Parental Fav's & Setup", then select "Parental Controls." On SD Receivers, select "Ratings." Parental Controls Unlock Now When parental controls are displayed as tabs... unlock a particular program select "Unlock Now" and enter your passcode, call 1-800-531-5000 to select the desired tab. 34 DIRECTV® NON-DVR USER GUIDE each invalid passcode entered lengthens the delay for subsequent entry by pressing INFO while watching TV. Select one second...
System Manual
Page 52
Setup and Activation Guided Setup If your receiver was not professionally installed, or you have had to reset your receiver for the onscreen program guide. The DIRECTV® Receiver will turn on !) 3. Use the Product Information page to select a language. Press PWR. Follow the onscreen instructions. Next you'll be asked in you want ...
Setup and Activation Guided Setup If your receiver was not professionally installed, or you have had to reset your receiver for the onscreen program guide. The DIRECTV® Receiver will turn on !) 3. Use the Product Information page to select a language. Press PWR. Follow the onscreen instructions. Next you'll be asked in you want ...
System Manual
Page 64
... program is 4:3 aspect ratio, you may want to set the color of the picture that matches your receiver can also "Stretch" the picture vertically or horizontally to choose "Letterbox" which places bars on a Standard ...find the resolutions your TV supports, check the user's guide that does not fit your TV screen, your receiver adjusts the picture size. Bar Color: Select the Bar Color option to "Crop" or cut off the content... view programming in a format that came with your TV doesn't support, the receiver will reset the setting after a few seconds. 64 DIRECTV® NON-DVR USER GUIDE
... program is 4:3 aspect ratio, you may want to set the color of the picture that matches your receiver can also "Stretch" the picture vertically or horizontally to choose "Letterbox" which places bars on a Standard ...find the resolutions your TV supports, check the user's guide that does not fit your TV screen, your receiver adjusts the picture size. Bar Color: Select the Bar Color option to "Crop" or cut off the content... view programming in a format that came with your TV doesn't support, the receiver will reset the setting after a few seconds. 64 DIRECTV® NON-DVR USER GUIDE
System Manual
Page 65
... "Remote Control" (SD : "Remote") and then "Program Remote." Remote Control When the MODE switch on model H20. Network Setup High-Definition Receivers Select "Network Setup" to configure and test the connection of the equipment to produce the best results when programming the remote. See Appendix 2 for... details. It is in the left-most position, it controls your DIRECTV receiver. To clear current AV1, AV2 and TV settings use the "Reset Remote" option. However, you can also program the AV1, AV2 and TV positions to control other equipment ...
... "Remote Control" (SD : "Remote") and then "Program Remote." Remote Control When the MODE switch on model H20. Network Setup High-Definition Receivers Select "Network Setup" to configure and test the connection of the equipment to produce the best results when programming the remote. See Appendix 2 for... details. It is in the left-most position, it controls your DIRECTV receiver. To clear current AV1, AV2 and TV settings use the "Reset Remote" option. However, you can also program the AV1, AV2 and TV positions to control other equipment ...
System Manual
Page 68
..." erases all of the receiver. "Reset Everything" Completely erases everything . "Restart Receiver" is the same function as parental controls, favorites, language and scheduled autotunes, and restores the receiver configuration to how it was set at the factory. System Setup Reset The Reset screen lets you must enter your password to reset the receiver. 68 DIRECTV® NON-DVR USER...
..." erases all of the receiver. "Reset Everything" Completely erases everything . "Restart Receiver" is the same function as parental controls, favorites, language and scheduled autotunes, and restores the receiver configuration to how it was set at the factory. System Setup Reset The Reset screen lets you must enter your password to reset the receiver. 68 DIRECTV® NON-DVR USER...
System Manual
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... and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.) HD Receiver (model H25) Reset Button 3 4 5 6 Chapter 5 - Depending on your model of receiver, this will need to be logged into your account on directv.com to complete this section) can be corrected by performing...
... and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.) HD Receiver (model H25) Reset Button 3 4 5 6 Chapter 5 - Depending on your model of receiver, this will need to be logged into your account on directv.com to complete this section) can be corrected by performing...
System Manual
Page 74
... From Satellite" message is changing channels to turn off the TV's timer. 74 DIRECTV® NON-DVR USER GUIDE This may be about to begin, so the receiver is on or changes channels unexpectedly Your receiver changes to see the progress bar again. - If satellite data acquisition still does not... move forward, press the RESET button behind the access panel door on the remote to be ...
... From Satellite" message is changing channels to turn off the TV's timer. 74 DIRECTV® NON-DVR USER GUIDE This may be about to begin, so the receiver is on or changes channels unexpectedly Your receiver changes to see the progress bar again. - If satellite data acquisition still does not... move forward, press the RESET button behind the access panel door on the remote to be ...
System Manual
Page 76
...the power strip OR unplug and plug back in to left, then press PWR button on the receiver: • Make sure mode switch is all power strips have a reset button). 76 DIRECTV® NON-DVR USER GUIDE Receiver or power strip is not plugged in to a power source, or power cord is not working... . • If the power strip is not plugged in (not all the way to receiver. - Solution: - If receiver does not respond to pressing ...
...the power strip OR unplug and plug back in to left, then press PWR button on the receiver: • Make sure mode switch is all power strips have a reset button). 76 DIRECTV® NON-DVR USER GUIDE Receiver or power strip is not plugged in to a power source, or power cord is not working... . • If the power strip is not plugged in (not all the way to receiver. - Solution: - If receiver does not respond to pressing ...
System Manual
Page 77
...may have blown a circuit breaker or be experiencing a power outage. - Consult an electrician if the problem is on your DIRECTV® Receiver. Chapter 5 - Parental viewing limits may have been activated on top of ventilation and that nothing is frequent or severe, ... household appliances or electronics are active, turn receiver back on and enter your DIRECTV® Receiver back on . - Ensure that your receiver has plenty of the receiver. - Solution: - Help & Troubleshooting 77 4 5 6 Wait 30 seconds for internal circuits to reset, then turn your parental lock code at ...
...may have blown a circuit breaker or be experiencing a power outage. - Consult an electrician if the problem is on your DIRECTV® Receiver. Chapter 5 - Parental viewing limits may have been activated on top of ventilation and that nothing is frequent or severe, ... household appliances or electronics are active, turn receiver back on and enter your DIRECTV® Receiver back on . - Ensure that your receiver has plenty of the receiver. - Solution: - Help & Troubleshooting 77 4 5 6 Wait 30 seconds for internal circuits to reset, then turn your parental lock code at ...
System Manual
Page 78
...into blocks / pixels The image on your screen is coming from the program source (for example, you see a message that blocks your DIRECTV® Receiver using the red RESET button behind the door on the front of sight to resolve the issue. - Severe weather (rain, snow, hail etc.) may be... plugging it back in good weather, contact a professional installer to realign your dish or call us at 1-800-531-5000 to clear and your DIRECTV® Receiver and the satellite dish for the broadcasting channel to the satellite. - Possible Causes: - There may cause this issue. - Solution: - If...
...into blocks / pixels The image on your screen is coming from the program source (for example, you see a message that blocks your DIRECTV® Receiver using the red RESET button behind the door on the front of sight to resolve the issue. - Severe weather (rain, snow, hail etc.) may be... plugging it back in good weather, contact a professional installer to realign your dish or call us at 1-800-531-5000 to clear and your DIRECTV® Receiver and the satellite dish for the broadcasting channel to the satellite. - Possible Causes: - There may cause this issue. - Solution: - If...
System Manual
Page 80
...Picture You can also press MENU, press SELECT on your surround sound system's manual for broadcast. - Refer to DIRECTV for assistance. - Select the "Reset" item from your DIRECTV® Receiver. Change the channel on "Parental, Fav's & Setup," then select "System Setup." No Audio with how the...or there may have changed on the screen. Frequently Asked Questions My video and audio are out of the DIRECTV® Receiver. If the issue continues, reset your DIRECTV® Receiver, but there is no sound. Your surround sound system may be a problem with an external stereo or...
...Picture You can also press MENU, press SELECT on your surround sound system's manual for broadcast. - Refer to DIRECTV for assistance. - Select the "Reset" item from your DIRECTV® Receiver. Change the channel on "Parental, Fav's & Setup," then select "System Setup." No Audio with how the...or there may have changed on the screen. Frequently Asked Questions My video and audio are out of the DIRECTV® Receiver. If the issue continues, reset your DIRECTV® Receiver, but there is no sound. Your surround sound system may be a problem with an external stereo or...
System Manual
Page 81
...Verify audio cables are using a wireless phone jack, which usually will be connected for sound. - Press the RESET button. See "Caller ID" in your receiver's front panel, or on your DIRECTV® Receiver is turned off. Chapter 5 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Solution: ... phone calls come in. If connected to stereo, make sure stereo is connected to Caller ID service through your DIRECTV® Receiver. If your receiver is on -screen instructions. You don't subscribe to your TV via S-Video, Component (Green Blue/Red) or...
...Verify audio cables are using a wireless phone jack, which usually will be connected for sound. - Press the RESET button. See "Caller ID" in your receiver's front panel, or on your DIRECTV® Receiver is turned off. Chapter 5 - Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Solution: ... phone calls come in. If connected to stereo, make sure stereo is connected to Caller ID service through your DIRECTV® Receiver. If your receiver is on -screen instructions. You don't subscribe to your TV via S-Video, Component (Green Blue/Red) or...
System Manual
Page 105
...light flashes when you press a key on the front panel: ACTIVE - The infrared sensor picks up the main menu to let you can place your DIRECTV® Receiver on a sticker underneath the unit. Brings up commands from the remote control. RES (Resolution) - It does not change the screen format (crop, ... available resolution: 1080p, 1080i, 720p, 480p and 480i (older models may have the RESET button on the side panel, with no door, and the receiver ID on or off . The access card slot, RESET button, receiver ID and model number are located behind the door panel. If you press the key,...
...light flashes when you press a key on the front panel: ACTIVE - The infrared sensor picks up the main menu to let you can place your DIRECTV® Receiver on a sticker underneath the unit. Brings up commands from the remote control. RES (Resolution) - It does not change the screen format (crop, ... available resolution: 1080p, 1080i, 720p, 480p and 480i (older models may have the RESET button on the side panel, with no door, and the receiver ID on or off . The access card slot, RESET button, receiver ID and model number are located behind the door panel. If you press the key,...
System Manual
Page 109
... when powered off . Move the on the remote to access settings and services. 5. Displays the DIRECTV Active™ Channel - The access card slot, RESET button, receiver ID and model number are located behind the door panel. 109 Brings up , down, left or right. 6. Displays ...channel banner or info for a highlighted program or channel cell. 9. ARROWS - ACTIVE - Appendix 1: Receivers Front and Back Panels 1. The power...
... when powered off . Move the on the remote to access settings and services. 5. Displays the DIRECTV Active™ Channel - The access card slot, RESET button, receiver ID and model number are located behind the door panel. 109 Brings up , down, left or right. 6. Displays ...channel banner or info for a highlighted program or channel cell. 9. ARROWS - ACTIVE - Appendix 1: Receivers Front and Back Panels 1. The power...
System Manual
Page 127
... - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 Resolution Indicator - 105 Restart - 68 RF Remote - 66 Router - 112, 113...
... - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 Resolution Indicator - 105 Restart - 68 RF Remote - 66 Router - 112, 113...
Installation Guide
Page 15
...device Expected Prefix, prefix not sent Command parser reset - Version 2.2 Page 15 of parameters Parser timed out when receiving parameters Service command completed successfully Service command completed unsuccessfully Command parser reset - Communication data error Command parser reset - DIRECTV Set-Top Box Information for the Installer 4.7 STB... NACK_PARAMS ACK_FCNOK NACK_FCNOK ACK_RESET NACK_BUSY NACK_INUSE NACK_PREFIX DATA_ERROR CMDBUF_OVFL Description Command Acknowledge Command Unknown Parser received the correct number of 42 March 5, 2008 DTV-MD-0058 Command buffer...
...device Expected Prefix, prefix not sent Command parser reset - Version 2.2 Page 15 of parameters Parser timed out when receiving parameters Service command completed successfully Service command completed unsuccessfully Command parser reset - Communication data error Command parser reset - DIRECTV Set-Top Box Information for the Installer 4.7 STB... NACK_PARAMS ACK_FCNOK NACK_FCNOK ACK_RESET NACK_BUSY NACK_INUSE NACK_PREFIX DATA_ERROR CMDBUF_OVFL Description Command Acknowledge Command Unknown Parser received the correct number of 42 March 5, 2008 DTV-MD-0058 Command buffer...
Technical Brief
Page 4
... that the phone line is strictly prohibited and may be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Restore Network Defaults. Select "Test Connection" to make sure your receiver can often be present. Resend authorizations and retest. Technician Bulletin ... or anything inline that if a diagnostic code 72 is detected. DNS = Domain Name System. Receiver is configured to your home network. Look for Internet communication: After receiver resets to the Internet, but cannot detect SWiM. (Associated with a home network, but the Internet ...
... that the phone line is strictly prohibited and may be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Restore Network Defaults. Select "Test Connection" to make sure your receiver can often be present. Resend authorizations and retest. Technician Bulletin ... or anything inline that if a diagnostic code 72 is detected. DNS = Domain Name System. Receiver is configured to your home network. Look for Internet communication: After receiver resets to the Internet, but cannot detect SWiM. (Associated with a home network, but the Internet ...