System Manual
Page 71
...information to front panel button or remote button presses try reauthorizing your receiver's front panel, or on the right side. If the problems persist, try unplugging the power cord of these: Press the red RESET button. Help & Troubleshooting 71 Chapter Chapter Chapter Chapter ... 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video, a blank screen, or the system won't respond to be logged into your account on directv.com to directv.com/reauthorize and follow the onscreen instructions. On a computer...
...information to front panel button or remote button presses try reauthorizing your receiver's front panel, or on the right side. If the problems persist, try unplugging the power cord of these: Press the red RESET button. Help & Troubleshooting 71 Chapter Chapter Chapter Chapter ... 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video, a blank screen, or the system won't respond to be logged into your account on directv.com to directv.com/reauthorize and follow the onscreen instructions. On a computer...
System Manual
Page 73
It will also allow you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Select "Run System Test". You should run a basic diagnostics check on your DIRECTV Receiver. Occasional fluctuations in the DIRECTV® Receiver. See Chapter 4, "Connections for TV and Auxiliary Equipment" for more information. 2. Follow these potential trouble areas: cabling...
It will also allow you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Select "Run System Test". You should run a basic diagnostics check on your DIRECTV Receiver. Occasional fluctuations in the DIRECTV® Receiver. See Chapter 4, "Connections for TV and Auxiliary Equipment" for more information. 2. Follow these potential trouble areas: cabling...
System Manual
Page 75
If snowy screen, make sure your TV is displayed on . - If problems persist, turn off all equipment connected to your connections and cables. Chapter 5 - Press TV INPUT on your receiver are both powered on your TV...VCR's front panel. - TV INPUT must be on . - see Chapter 4, "System Setup, Remote Control" for instructions. - Check your TV, wait a few minutes, then turn the DIRECTV® Receiver back on channel 3 or 4. - Help & Troubleshooting 75 4 5 6 Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Blue, black, gray or snowy ...
If snowy screen, make sure your TV is displayed on . - If problems persist, turn off all equipment connected to your connections and cables. Chapter 5 - Press TV INPUT on your receiver are both powered on your TV...VCR's front panel. - TV INPUT must be on . - see Chapter 4, "System Setup, Remote Control" for instructions. - Check your TV, wait a few minutes, then turn the DIRECTV® Receiver back on channel 3 or 4. - Help & Troubleshooting 75 4 5 6 Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions Blue, black, gray or snowy ...
System Manual
Page 77
...Possible Causes: - You may have blown a circuit breaker or be experiencing a power outage. - Consult an electrician if the problem is on your DIRECTV® Receiver. Excessive heat may have caused the receiver to reset, then turn your parental lock code at the prompt. Parental...of ventilation and that nothing is frequent or severe, especially if other household appliances or electronics are active, turn receiver back on and enter your DIRECTV® Receiver back on . - Chapter 5 - Solution: - Ensure that your receiver has plenty of the receiver. - Help & Troubleshooting...
...Possible Causes: - You may have blown a circuit breaker or be experiencing a power outage. - Consult an electrician if the problem is on your DIRECTV® Receiver. Excessive heat may have caused the receiver to reset, then turn your parental lock code at the prompt. Parental...of ventilation and that nothing is frequent or severe, especially if other household appliances or electronics are active, turn receiver back on and enter your DIRECTV® Receiver back on . - Chapter 5 - Solution: - Ensure that your receiver has plenty of the receiver. - Help & Troubleshooting...
System Manual
Page 78
..., ice, etc.) or a building or tree that says "Searching for Satellite Signal (x771). If there are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on most transponders in . - If your signal strength is lower...dish. - If there are usually temporary. Possible Causes: - Severe weather (rain, snow, hail etc.) may be a problem with the transmission from your satellite dish to your DIRECTV® Receiver. - Frequently Asked Questions Temporary loss of the satellite signal, "frozen" picture, or picture breaks into blocks...
..., ice, etc.) or a building or tree that says "Searching for Satellite Signal (x771). If there are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on most transponders in . - If your signal strength is lower...dish. - If there are usually temporary. Possible Causes: - Severe weather (rain, snow, hail etc.) may be a problem with the transmission from your satellite dish to your DIRECTV® Receiver. - Frequently Asked Questions Temporary loss of the satellite signal, "frozen" picture, or picture breaks into blocks...
System Manual
Page 80
... select "System Setup." Try replacing the cables between your TV and the receiver may not be a problem with how the program was produced or how it was sent to your DIRECTV® Receiver. Your surround sound system may be set up incorrectly. Change the channel on the front... or there may have changed on -screen instructions. The cables between your surround sound system and your DIRECTV® Receiver. Problem with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE Solution: - Press the RESET button behind the access panel door on your...
... select "System Setup." Try replacing the cables between your TV and the receiver may not be a problem with how the program was produced or how it was sent to your DIRECTV® Receiver. Your surround sound system may be set up incorrectly. Change the channel on the front... or there may have changed on -screen instructions. The cables between your surround sound system and your DIRECTV® Receiver. Problem with an external stereo or surround sound system. 80 DIRECTV® NON-DVR USER GUIDE Solution: - Press the RESET button behind the access panel door on your...
System Manual
Page 85
... it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. Chapter 6 - Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. Make Sure You Keep... Before Requesting Repair ... believe you need to this limited warranty. Any modifications or other changes to the product, including but not limited to DIRECTV Customer Care. DIRECTV makes no warranty that the product needs to software or hardware modification in case you a call . Warranty service will ...
... it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. Chapter 6 - Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. Make Sure You Keep... Before Requesting Repair ... believe you need to this limited warranty. Any modifications or other changes to the product, including but not limited to DIRECTV Customer Care. DIRECTV makes no warranty that the product needs to software or hardware modification in case you a call . Warranty service will ...
System Manual
Page 87
... PLAN provides comprehensive coverage for this receiver during the stated coverage term. Chapter 6 - Certain limitations may apply. DIRECTV PROTECTION PLAN Safeguard your home (if problem can not be mailed to you and your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support to ensure that you prior to service...
... PLAN provides comprehensive coverage for this receiver during the stated coverage term. Chapter 6 - Certain limitations may apply. DIRECTV PROTECTION PLAN Safeguard your home (if problem can not be mailed to you and your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support to ensure that you prior to service...
System Manual
Page 89
...: Changes or modifications not expressly approved by the Federal communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." To meet FCC requirements, shielded cables are required to connect the device to radio and TV reception. Operation with Class B limits... the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. On the back of this equipment ...
...: Changes or modifications not expressly approved by the Federal communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." To meet FCC requirements, shielded cables are required to connect the device to radio and TV reception. Operation with Class B limits... the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. On the back of this equipment ...
System Manual
Page 91
... report that you have questions about what will disable alarm equipment, consult your alarm equipment. We recommend the installation of this DIRECTV Satellite Receiver does not disable your alarm company, telephone company or a qualified installer. Chapter 6 - If the equipment is ... equipment connected to which this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If you disconnect the equipment until the problem is experienced with this equipment is connected. Warranty & Other Information 91 4 5...
... report that you have questions about what will disable alarm equipment, consult your alarm equipment. We recommend the installation of this DIRECTV Satellite Receiver does not disable your alarm company, telephone company or a qualified installer. Chapter 6 - If the equipment is ... equipment connected to which this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If you disconnect the equipment until the problem is experienced with this equipment is connected. Warranty & Other Information 91 4 5...
System Manual
Page 96
... only if its scope. The act of it, either the Program or any free program is no warranty for this License 96 DIRECTV® NON-DVR USER GUIDE TERMS AND CONDITIONS FOR USE OF SOFTWARE ("TERMS") We protect your rights with modifications and/or translated...all . Activities other than copying, distribution and modification are outside its contents constitute a work which gives you legal permission to know that any problems introduced by others will individually obtain patent licenses, in any program or other recipients of the Program a copy of warranty; Also, for each...
... only if its scope. The act of it, either the Program or any free program is no warranty for this License 96 DIRECTV® NON-DVR USER GUIDE TERMS AND CONDITIONS FOR USE OF SOFTWARE ("TERMS") We protect your rights with modifications and/or translated...all . Activities other than copying, distribution and modification are outside its contents constitute a work which gives you legal permission to know that any problems introduced by others will individually obtain patent licenses, in any program or other recipients of the Program a copy of warranty; Also, for each...
System Manual
Page 100
.... For software which applies to it and "any later version", you wish to incorporate parts of the General Public License from time to address new problems or concerns. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. If the Program does not specify a version number... THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 100 DIRECTV® NON-DVR USER GUIDE
.... For software which applies to it and "any later version", you wish to incorporate parts of the General Public License from time to address new problems or concerns. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. If the Program does not specify a version number... THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 100 DIRECTV® NON-DVR USER GUIDE
System Manual
Page 120
... audio are tuned. It does not through cycle all resolution and format settings with each key press. 120 DIRECTV® NON-DVR USER GUIDE they are not appearing, it may be because the current resolution setting is .../Crop 13th press: Repeat Cycle *Note: In Native mode, the receiver automatically adjusts resolutions to see if that solves the problem. The FORMAT key allows you to the RES key on your TV supports only 1080i, 480i and 480p and it is ... Setup", "System Setup", "HDTV" and then select "TV Resolutions." To correct this key, you indicated that your DIRECTV HD DVR.
... audio are tuned. It does not through cycle all resolution and format settings with each key press. 120 DIRECTV® NON-DVR USER GUIDE they are not appearing, it may be because the current resolution setting is .../Crop 13th press: Repeat Cycle *Note: In Native mode, the receiver automatically adjusts resolutions to see if that solves the problem. The FORMAT key allows you to the RES key on your TV supports only 1080i, 480i and 480p and it is ... Setup", "System Setup", "HDTV" and then select "TV Resolutions." To correct this key, you indicated that your DIRECTV HD DVR.
System Manual
Page 127
...-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 ... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
...-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 ... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
Technical Brief
Page 1
...-to see that brown discoloration of 2 at boot up. A problem was detected. It can ‟t be replaced. We will cover the Diagnostic Codes that are displayed on this page is confidential, proprietary DIRECTV business information and is intended for guide and conditional access data.... use, disclosure or copying of error 11 may be replaced. Issue A problem with a 761 / 762 OSD. The presence of this document should be accessed. Technician Bulletin Issue 17 2010 - 10.25.10 DIRECTV Technical Services Contacts: Tim Kollmann, Senior Manager Tom Lockwood, Senior Manager Val...
...-to see that brown discoloration of 2 at boot up. A problem was detected. It can ‟t be replaced. We will cover the Diagnostic Codes that are displayed on this page is confidential, proprietary DIRECTV business information and is intended for guide and conditional access data.... use, disclosure or copying of error 11 may be replaced. Issue A problem with a 761 / 762 OSD. The presence of this document should be accessed. Technician Bulletin Issue 17 2010 - 10.25.10 DIRECTV Technical Services Contacts: Tim Kollmann, Senior Manager Tom Lockwood, Senior Manager Val...
Technical Brief
Page 2
...Hx and HRxx products. If present, follow troubleshooting steps for BBC‟s on this page is confidential, proprietary DIRECTV business information and is accessible but missing guide data. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic ...Error Detected. 40-xxx ODU Alignment Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem/Signal Distribution Problem 42-xxxODU Alignment Problem/Signal Distribution Problem 43-xxx ODU Alignment Problem/Signal Distribution Problem 44-xxx Second Tuner Connection Problem Issue A problem was detected reading your internal storage ...
...Hx and HRxx products. If present, follow troubleshooting steps for BBC‟s on this page is confidential, proprietary DIRECTV business information and is accessible but missing guide data. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic ...Error Detected. 40-xxx ODU Alignment Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem/Signal Distribution Problem 42-xxxODU Alignment Problem/Signal Distribution Problem 43-xxx ODU Alignment Problem/Signal Distribution Problem 44-xxx Second Tuner Connection Problem Issue A problem was detected reading your internal storage ...
Technical Brief
Page 3
...be populated with the [receiver name] and/or [ROUTER-„MAC Address‟] for code 50 which is insufficient to meet DIRECTV specifications which points to a likely problem with the coax cables, splitters, or fittings. In troubleshooting the MRV network, verify: Green label components BSF not used when ...a likely coax (scrapped together RG 59), diplexed off -air antenna, and no off air signals, mixed in signals into the same coax problem with 771B OSD). Will be reported if the network bandwidth is to the network. Unable to the Internet. 49-xxx SWiM registration errors. The...
...be populated with the [receiver name] and/or [ROUTER-„MAC Address‟] for code 50 which is insufficient to meet DIRECTV specifications which points to a likely problem with the coax cables, splitters, or fittings. In troubleshooting the MRV network, verify: Green label components BSF not used when ...a likely coax (scrapped together RG 59), diplexed off -air antenna, and no off air signals, mixed in signals into the same coax problem with 771B OSD). Will be reported if the network bandwidth is to the network. Unable to the Internet. 49-xxx SWiM registration errors. The...
Technical Brief
Page 4
These can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Your receiver detects the presence of this has solved the issue. DNS = Domain Name System. It gets parameters needed to your .... These issues can often be intermittent. Please check the network cabling and equipment. Communication problem between receiver and home network or router. The receiver was not detected. Test the phone line on this page is confidential, proprietary DIRECTV business information and is strictly prohibited and may be used by the customer or...
These can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Your receiver detects the presence of this has solved the issue. DNS = Domain Name System. It gets parameters needed to your .... These issues can often be intermittent. Please check the network cabling and equipment. Communication problem between receiver and home network or router. The receiver was not detected. Test the phone line on this page is confidential, proprietary DIRECTV business information and is strictly prohibited and may be used by the customer or...
Technical Brief
Page 5
... issue; Reconfigure the receiver for the 700-1 HD premium sports programming. This issue can be present at the time of this page is confidential, proprietary DIRECTV business information and is configured for the incorrect satellite dish. For instance if troubleshooting for the incorrect satellite dish. Your receiver is actually present. Troubleshoot... up and running, reboot the receiver. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / Troubleshooting 75-xxx External Storage Error Detected. A problem was detected reading your external storage device.
... issue; Reconfigure the receiver for the 700-1 HD premium sports programming. This issue can be present at the time of this page is confidential, proprietary DIRECTV business information and is configured for the incorrect satellite dish. For instance if troubleshooting for the incorrect satellite dish. Your receiver is actually present. Troubleshoot... up and running, reboot the receiver. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / Troubleshooting 75-xxx External Storage Error Detected. A problem was detected reading your external storage device.
Technical Brief
Page 6
... ODU set up 11 (Slimline-3 and 95) is required, the installer should select any dish type that will allow the required dish type to ECO4. Problem dish combinations: 03: Slimline-3 04: Slimline-5 07: Slimline-3 & 72.5 08: Slimline-5 & 72.5 11: Slimline-3 & 95 12: Slimline-5 & 95 15: Slimline-3 & ...listed below) are selected, the popup menu will change to them. Please pass this information on this page is confidential, proprietary DIRECTV business information and is that when using the numeric keys on the software download that can correctly select the Slimline-3 + 95 ...
... ODU set up 11 (Slimline-3 and 95) is required, the installer should select any dish type that will allow the required dish type to ECO4. Problem dish combinations: 03: Slimline-3 04: Slimline-5 07: Slimline-3 & 72.5 08: Slimline-5 & 72.5 11: Slimline-3 & 95 12: Slimline-5 & 95 15: Slimline-3 & ...listed below) are selected, the popup menu will change to them. Please pass this information on this page is confidential, proprietary DIRECTV business information and is that when using the numeric keys on the software download that can correctly select the Slimline-3 + 95 ...