System Manual
Page 7
... Channels 38 Manage Autotunes 39 To Do List 39 History 40 Purchases 40 Manual Autotunes 40 CHAPTER 3: EXTRAS Caller ID 42 DIRECTV® Whole-Home DVR Service 43 GameSearch 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS...Activation 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 ...
... Channels 38 Manage Autotunes 39 To Do List 39 History 40 Purchases 40 Manual Autotunes 40 CHAPTER 3: EXTRAS Caller ID 42 DIRECTV® Whole-Home DVR Service 43 GameSearch 48 GSN Game Lounge 48 Quicktune 49 ScoreGuide 49 TV Apps 50 CHAPTER 4: SETTINGS...Activation 52 Guided Setup 52 Activate Your DIRECTV® Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5: HELP & TROUBLESHOOTING Help 70 Troubleshooting Tips 71 Reset/Reauthorize Your Receiver 71 On-Screen Error Messages 72 ...
System Manual
Page 59
... to review or change your remote to review your basic system information such as , current receiver settings. Select "More System Info" to move between the System Info and System Test screens. This information can be useful during troubleshooting. Select "Run System Test" to display the System Info & Test screen. Note: Running the...
... to review or change your remote to review your basic system information such as , current receiver settings. Select "More System Info" to move between the System Info and System Test screens. This information can be useful during troubleshooting. Select "Run System Test" to display the System Info & Test screen. Note: Running the...
System Manual
Page 70
... GUIDE, or enter a channel number to tune to access the interactive DIRECTV Customer Information Channel. Tune to Channel 1 to . You can also find answers to all your remote control, receiver features, and troubleshooting. Help Help High-Definition Receivers For helpful information about your receiver as well as your questions on a variety of topics, such as...
... GUIDE, or enter a channel number to tune to access the interactive DIRECTV Customer Information Channel. Tune to Channel 1 to . You can also find answers to all your remote control, receiver features, and troubleshooting. Help Help High-Definition Receivers For helpful information about your receiver as well as your questions on a variety of topics, such as...
System Manual
Page 71
.... If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for program guide information to directv.com/reauthorize and follow the onscreen instructions. Help & Troubleshooting 71 If the above two items don't work, try reauthorizing your account...) can be corrected by performing a simple reset of the DIRECTV® Receiver. On a computer, go to be logged into your receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video...
.... If the problems persist, try unplugging the power cord of the DIRECTV® Receiver for program guide information to directv.com/reauthorize and follow the onscreen instructions. Help & Troubleshooting 71 If the above two items don't work, try reauthorizing your account...) can be corrected by performing a simple reset of the DIRECTV® Receiver. On a computer, go to be logged into your receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you experience frozen audio or video...
System Manual
Page 72
... shows an example of what causes the on -screen messages supply a code in your receiver to receive any updates. 72 DIRECTV® NON-DVR USER GUIDE System Software Updates DIRECTV periodically sends system software updates to your programming package. Your reception should return to follow....when prompted. Troubleshooting Tips On-Screen Messages There may experience a disruption in to AC power to improve performance and upgrade features and functions. To resolve the situation, call . These updates will see an on-screen message similar to help troubleshoot your receiver is on...
... shows an example of what causes the on -screen messages supply a code in your receiver to receive any updates. 72 DIRECTV® NON-DVR USER GUIDE System Software Updates DIRECTV periodically sends system software updates to your programming package. Your reception should return to follow....when prompted. Troubleshooting Tips On-Screen Messages There may experience a disruption in to AC power to improve performance and upgrade features and functions. To resolve the situation, call . These updates will see an on-screen message similar to help troubleshoot your receiver is on...
System Manual
Page 73
.... 7. If your system does not pass the System Test, check any trouble with your receiver, run a basic diagnostics check on your DIRECTV Receiver. Help & Troubleshooting 73 4 5 6 jacks, cables, etc. -- Occasional fluctuations in the DIRECTV® Receiver. If you are batteries in satellite receiver-controlling mode, then press MENU. 3. First make sure that there is inserted in the...
.... 7. If your system does not pass the System Test, check any trouble with your receiver, run a basic diagnostics check on your DIRECTV Receiver. Help & Troubleshooting 73 4 5 6 jacks, cables, etc. -- Occasional fluctuations in the DIRECTV® Receiver. If you are batteries in satellite receiver-controlling mode, then press MENU. 3. First make sure that there is inserted in the...
System Manual
Page 75
... is displayed on a different input source than what you toggle between different video sources. Check your TV, wait a few minutes, then turn the DIRECTV® Receiver back on . - Help & Troubleshooting 75 4 5 6 see Chapter 4, "System Setup, Remote Control" for instructions. - Chapter 5 - Your TV may be programmed to work; If snowy screen, make sure your...
... is displayed on a different input source than what you toggle between different video sources. Check your TV, wait a few minutes, then turn the DIRECTV® Receiver back on . - Help & Troubleshooting 75 4 5 6 see Chapter 4, "System Setup, Remote Control" for instructions. - Chapter 5 - Your TV may be programmed to work; If snowy screen, make sure your...
System Manual
Page 77
.... - Chapter 5 - Consult an electrician if the problem is on your DIRECTV® Receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions DIRECTV® Receiver Turns off while playing Your receiver turns off unexpectedly. You may have blown a circuit breaker or be experiencing ...that your parental lock code at the prompt. Possible Causes: - Help & Troubleshooting 77 4 5 6 If parental limits are active, turn receiver back on and enter your receiver has plenty of ventilation and that nothing is frequent or severe, especially if ...
.... - Chapter 5 - Consult an electrician if the problem is on your DIRECTV® Receiver. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 Frequently Asked Questions DIRECTV® Receiver Turns off while playing Your receiver turns off unexpectedly. You may have blown a circuit breaker or be experiencing ...that your parental lock code at the prompt. Possible Causes: - Help & Troubleshooting 77 4 5 6 If parental limits are active, turn receiver back on and enter your receiver has plenty of ventilation and that nothing is frequent or severe, especially if ...
System Manual
Page 79
...; Solution: - Check the dish type set in use the guide to tune to directv.com, click on the remote control, then select "Parental, Fav's & Setup," then "System Setup." To refresh your receiver's preferences: Press the MENU key on Customer Service, Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721. Channels missing from...
...; Solution: - Check the dish type set in use the guide to tune to directv.com, click on the remote control, then select "Parental, Fav's & Setup," then "System Setup." To refresh your receiver's preferences: Press the MENU key on Customer Service, Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721. Channels missing from...
System Manual
Page 81
... the input to Caller ID service through your DIRECTV® Receiver is not activated. - Press the RESET button. You don't subscribe to another source, such as a DVD player, game box, or antenna. - The Caller ID feature in Chapter 3. - Help & Troubleshooting 81 4 5 6 Verify audio cables are ... "Caller ID" in your local phone company. - You are secure and connected correctly. If the issue continues, reset your model of receiver, this will not transmit Caller ID information. Possible Causes: - If connected to stereo, make sure stereo is connected to the correct mode...
... the input to Caller ID service through your DIRECTV® Receiver is not activated. - Press the RESET button. You don't subscribe to another source, such as a DVD player, game box, or antenna. - The Caller ID feature in Chapter 3. - Help & Troubleshooting 81 4 5 6 Verify audio cables are ... "Caller ID" in your local phone company. - You are secure and connected correctly. If the issue continues, reset your model of receiver, this will not transmit Caller ID information. Possible Causes: - If connected to stereo, make sure stereo is connected to the correct mode...
System Manual
Page 85
...Receiver, contact DIRECTV at 1-800-DIRECTV. DIRECTV makes no warranty that the access connection will be returned for your product. Attach it to television programming, show information, program guide data, and scheduling information. Any modifications or other changes to the product, including but not limited to this limited warranty. Please check the troubleshooting... section of acquisition. If it is determined that has been modified or adapted to DIRECTV Customer Care. Warranty & Other Information 85 ...
...Receiver, contact DIRECTV at 1-800-DIRECTV. DIRECTV makes no warranty that the access connection will be returned for your product. Attach it to television programming, show information, program guide data, and scheduling information. Any modifications or other changes to the product, including but not limited to this limited warranty. Please check the troubleshooting... section of acquisition. If it is determined that has been modified or adapted to DIRECTV Customer Care. Warranty & Other Information 85 ...
System Manual
Page 127
... Q QuickTune - 49 R Ratings - 34-35 RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15... modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 Resolution Indicator - 105 Restart - 68...- 55, 58, 111, 121 T Temporarily Unlock - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV...
... Q QuickTune - 49 R Ratings - 34-35 RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15... modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105, 119, 120, 121 Resolution Indicator - 105 Restart - 68...- 55, 58, 111, 121 T Temporarily Unlock - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV...
Technical Brief
Page 1
.... Reposition the card and swap between boxes to : fieldopstraining@directv.com Diagnostic Codes Diagnostic Code 10-xxx Receiver error detected. 11-xxx Receiver error detected. 12-xxx Receiver error detected. 13-xxx Receiver error detected. Please check to see that the card is used... are displayed on the DIRECTV receiver when a system test is strictly prohibited and may also result in a box stuck in the receiver or a faulty access card. Issue A problem with this information is completed. Resolution / Troubleshooting Both of these indicate receiver errors that brown discoloration...
.... Reposition the card and swap between boxes to : fieldopstraining@directv.com Diagnostic Codes Diagnostic Code 10-xxx Receiver error detected. 11-xxx Receiver error detected. 12-xxx Receiver error detected. 13-xxx Receiver error detected. Please check to see that the card is used... are displayed on the DIRECTV receiver when a system test is strictly prohibited and may also result in a box stuck in the receiver or a faulty access card. Issue A problem with this information is completed. Resolution / Troubleshooting Both of these indicate receiver errors that brown discoloration...
Technical Brief
Page 2
...;s dbm ES/NO (AIM) C/N (Super Buddy) - If non-SWiM ODU, verify 2 cables are below IV levels. If present, follow troubleshooting steps for signal. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code 14-xxx Internal Storage Error Detected. 15-xxx Internal Storage Error ...reboot the box now. Signal levels more than 10dB for BBC‟s on this page is confidential, proprietary DIRECTV business information and is intended for error 43. Your receiver might be a simple initialization error or a critical fault. Note that an IV waiver may be incorrectly configured ...
...;s dbm ES/NO (AIM) C/N (Super Buddy) - If non-SWiM ODU, verify 2 cables are below IV levels. If present, follow troubleshooting steps for signal. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code 14-xxx Internal Storage Error Detected. 15-xxx Internal Storage Error ...reboot the box now. Signal levels more than 10dB for BBC‟s on this page is confidential, proprietary DIRECTV business information and is intended for error 43. Your receiver might be a simple initialization error or a critical fault. Note that an IV waiver may be incorrectly configured ...
Technical Brief
Page 3
... updates and generate a code 46 after an hour and reboot the box after 12 hours which points to put the receiver in code 82 or 83. Start troubleshooting for code 50 which is being degraded due to excessive interference, as many IRDs with the coax cables, splitters, or... Will be associated with poor quality distribution from the satellite for authorized users only. 3 Unauthorized use of this page is confidential, proprietary DIRECTV business information and is intended for the past hour. The information contained on error codes 47 & 48 and rerun system test. The only...
... updates and generate a code 46 after an hour and reboot the box after 12 hours which points to put the receiver in code 82 or 83. Start troubleshooting for code 50 which is being degraded due to excessive interference, as many IRDs with the coax cables, splitters, or... Will be associated with poor quality distribution from the satellite for authorized users only. 3 Unauthorized use of this page is confidential, proprietary DIRECTV business information and is intended for the past hour. The information contained on error codes 47 & 48 and rerun system test. The only...
Technical Brief
Page 4
.... If your network does have a broadband connection present, this page is confidential, proprietary DIRECTV business information and is not detected. These can connect to the receiver not obtaining a DNS entry during DHCP negotiation with a home network, but cannot detect ... attached b-band converter can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / Troubleshooting 51-xxx SWiM registration errors. Receiver is configured for authorized users only. 4...
.... If your network does have a broadband connection present, this page is confidential, proprietary DIRECTV business information and is not detected. These can connect to the receiver not obtaining a DNS entry during DHCP negotiation with a home network, but cannot detect ... attached b-band converter can often be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Technician Bulletin Issue 17 2010 - 10.25.10 Diagnostic Code Issue Resolution / Troubleshooting 51-xxx SWiM registration errors. Receiver is configured for authorized users only. 4...
Technical Brief
Page 5
...configured for the incorrect satellite dish. Troubleshoot using internal storage. Troubleshoot the same as diagnostic codes 47 and 48. These tests check for valid guide data on the proper transponders and only run on this page is confidential, proprietary DIRECTV business information and is intended for a... HD premium sports programming. Will be replaced. If 47 or 48 were not reported and only a 79, further troubleshooting is actually present. Replacing receivers does not resolve this STB. This test is detected. The customer may still be reported but can often be ignored....
...configured for the incorrect satellite dish. Troubleshoot using internal storage. Troubleshoot the same as diagnostic codes 47 and 48. These tests check for valid guide data on the proper transponders and only run on this page is confidential, proprietary DIRECTV business information and is intended for a... HD premium sports programming. Will be replaced. If 47 or 48 were not reported and only a 79, further troubleshooting is actually present. Replacing receivers does not resolve this STB. This test is detected. The customer may still be reported but can often be ignored....