System Manual
Page 71
... Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you diagnose and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.) HD Receiver (model H25) Reset Button 3 4 5 6 Chapter 5 - Depending on directv.com to be logged into your account on...
... Chapter Chapter Chapter 1 2 Troubleshooting Tips Reset / Reauthorize Your Receiver Many problems can also help you diagnose and solve many common problems. Troubleshooting Tips HD & SD Receivers Reset Button (Your equipment may not look exactly like the model illustrated.) HD Receiver (model H25) Reset Button 3 4 5 6 Chapter 5 - Depending on directv.com to be logged into your account on...
System Manual
Page 73
...experiencing any of these steps to run the diagnostics system test on your receiver, run the system test. jacks, cables, etc. -- The access card is a problem. Slide the mode switch to the DIRECTV position to put the remote control in the phone line or satellite ..., phone connection and access card. 7. If your DIRECTV Receiver. First make sure that there is inserted in place correctly. See Chapter 4, "Connections for TV and Auxiliary Equipment" for more information. 2. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Occasional...
...experiencing any of these steps to run the diagnostics system test on your receiver, run the system test. jacks, cables, etc. -- The access card is a problem. Slide the mode switch to the DIRECTV position to put the remote control in the phone line or satellite ..., phone connection and access card. 7. If your DIRECTV Receiver. First make sure that there is inserted in place correctly. See Chapter 4, "Connections for TV and Auxiliary Equipment" for more information. 2. If you continue to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Occasional...
System Manual
Page 75
... most TVs and VCRs let you are both powered on the VCR's front panel. - Check that DIRECTV® Receiver and TV are trying to work; If problems persist, turn the DIRECTV® Receiver back on a different input source than what you toggle between different video sources. Solution: - see Chapter 4, "System Setup, Remote Control" for instructions...
... most TVs and VCRs let you are both powered on the VCR's front panel. - Check that DIRECTV® Receiver and TV are trying to work; If problems persist, turn the DIRECTV® Receiver back on a different input source than what you toggle between different video sources. Solution: - see Chapter 4, "System Setup, Remote Control" for instructions...
System Manual
Page 77
Electronic protection circuit may have been activated due to reset, then turn your DIRECTV® Receiver back on and enter your receiver has plenty of the receiver. - Solution: - Consider using a line conditioner or surge protector. - Consult an electrician if the problem is on top of ventilation and that nothing is frequent or severe, especially if other...
Electronic protection circuit may have been activated due to reset, then turn your DIRECTV® Receiver back on and enter your receiver has plenty of the receiver. - Solution: - Consider using a line conditioner or surge protector. - Consult an electrician if the problem is on top of ventilation and that nothing is frequent or severe, especially if other...
System Manual
Page 78
...for example, you see a message that blocks your line of the receiver or by unplugging the receiver for the broadcasting channel to resolve the issue. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on the front of... sight to relocate your dish. - Solution: - If the problem is coming from your satellite dish to your DIRECTV® Receiver. - If there are obstructions blocking the dish's clear view of the satellite, you see the problem on one channel, but not on any others), wait for 15 ...
...for example, you see a message that blocks your line of the receiver or by unplugging the receiver for the broadcasting channel to resolve the issue. - Weather issues are no weather problems in your area, reset your DIRECTV® Receiver using the red RESET button behind the door on the front of... sight to relocate your dish. - Solution: - If the problem is coming from your satellite dish to your DIRECTV® Receiver. - If there are obstructions blocking the dish's clear view of the satellite, you see the problem on one channel, but not on any others), wait for 15 ...
System Manual
Page 80
... access panel door on your DIRECTV® Receiver. Possible Causes: - Solution: - Refer to DIRECTV for assistance. - Change the channel on the front of the DIRECTV® Receiver. No Audio with Picture You can also press MENU, press SELECT on -screen instructions. Problem with an external stereo or surround...The audio track does not match the lip movements on the receiver or your TV. - Your surround sound system may be a problem with how the program was produced or how it was sent to your DIRECTV Receiver. The cables between your surround sound system and your surround...
... access panel door on your DIRECTV® Receiver. Possible Causes: - Solution: - Refer to DIRECTV for assistance. - Change the channel on the front of the DIRECTV® Receiver. No Audio with Picture You can also press MENU, press SELECT on -screen instructions. Problem with an external stereo or surround...The audio track does not match the lip movements on the receiver or your TV. - Your surround sound system may be a problem with how the program was produced or how it was sent to your DIRECTV Receiver. The cables between your surround sound system and your surround...
System Manual
Page 85
Reception transmission problems caused by DIRECTV. A product used for your receipt or other ...or adapted to enable it was designed, manufactured, approved and/or authorized, or repair of products damaged by DIRECTV, installing software modifications, "hacks" or utilizing service access or "back doors" will be returned for service.... Please check the troubleshooting section of this User Guide and keep your Receiver, contact DIRECTV at 1-800-DIRECTV. The representative will go through the Receiver including but not limited to return your product. Except in any country other...
Reception transmission problems caused by DIRECTV. A product used for your receipt or other ...or adapted to enable it was designed, manufactured, approved and/or authorized, or repair of products damaged by DIRECTV, installing software modifications, "hacks" or utilizing service access or "back doors" will be returned for service.... Please check the troubleshooting section of this User Guide and keep your Receiver, contact DIRECTV at 1-800-DIRECTV. The representative will go through the Receiver including but not limited to return your product. Except in any country other...
System Manual
Page 87
... switches, and associated wiring throughout Replacement of the DIRECTV PROTECTION PLAN are available at directv.com/protection. Warranty & Other Information 87 The DIRECTV PROTECTION PLAN provides comprehensive coverage for your home (if problem can not be mailed to you prior to service...DIRECTV PROTECTION PLAN by calling 1-800-DIRECTV The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by law. Full terms and conditions will be resolved over the phone) Defective remote control replacements All parts and labor for repair 5 6 Sign up today for this receiver...
... switches, and associated wiring throughout Replacement of the DIRECTV PROTECTION PLAN are available at directv.com/protection. Warranty & Other Information 87 The DIRECTV PROTECTION PLAN provides comprehensive coverage for your home (if problem can not be mailed to you prior to service...DIRECTV PROTECTION PLAN by calling 1-800-DIRECTV The DIRECTV PROTECTION PLAN is offered by AIG Warranty Guard and underwritten by law. Full terms and conditions will be resolved over the phone) Defective remote control replacements All parts and labor for repair 5 6 Sign up today for this receiver...
System Manual
Page 89
...by ACTA. The user may find the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. ... communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." If this equipment does cause harmful interference to radio or television reception, which the DIRECTV® Receiver is connected. • Consult the dealer or an experienced radio/TV technician for...
...by ACTA. The user may find the following measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on a circuit different from the U.S. ... communications Commission, helpful: "How to Identify and Resolve Radio and TV Interference Problems." If this equipment does cause harmful interference to radio or television reception, which the DIRECTV® Receiver is connected. • Consult the dealer or an experienced radio/TV technician for...
System Manual
Page 91
.... Chapter 6 - If you disconnect the equipment until the problem is causing harm to the network, the telephone company may request that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to which this equipment is experienced with this DIRECTV Satellite Receiver does not disable your alarm company, telephone company...
.... Chapter 6 - If you disconnect the equipment until the problem is causing harm to the network, the telephone company may request that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to which this equipment is experienced with this DIRECTV Satellite Receiver does not disable your alarm company, telephone company...
System Manual
Page 96
...and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as you receive it, in effect making the program proprietary. The "Program", below, refers to make certain that everyone 's free use or not licensed...PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. Also, for this License 96 DIRECTV® NON-DVR USER GUIDE We wish to avoid the danger that any problems introduced by someone else and passed on the Program (independent of this license which contains a ...
...and/or translated into another language. (Hereinafter, translation is included without limitation in the term "modification".) Each licensee is addressed as you receive it, in effect making the program proprietary. The "Program", below, refers to make certain that everyone 's free use or not licensed...PUBLIC LICENSE TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. Also, for this License 96 DIRECTV® NON-DVR USER GUIDE We wish to avoid the danger that any problems introduced by someone else and passed on the Program (independent of this license which contains a ...
System Manual
Page 120
... are tuned. To correct this key causes a loss of individual TV programs as they will light below the resolution to see if that solves the problem. they are as follows: 1st press: 480i/Stretch 2nd press: 480i/Letter box 3rd press: 480i/Crop 4th press: 480p/Stretch 5th press: ... then select "TV Resolutions." The FORMAT key allows you to easily cycle all available resolutions to which the receiver is turned on your DIRECTV HD DVR. The lights next to the RES key on Receiver Front Panel This key is used to change your television. If Native is set; Resolution (RES) Key...
... are tuned. To correct this key causes a loss of individual TV programs as they will light below the resolution to see if that solves the problem. they are as follows: 1st press: 480i/Stretch 2nd press: 480i/Letter box 3rd press: 480i/Crop 4th press: 480p/Stretch 5th press: ... then select "TV Resolutions." The FORMAT key allows you to easily cycle all available resolutions to which the receiver is turned on your DIRECTV HD DVR. The lights next to the RES key on Receiver Front Panel This key is used to change your television. If Native is set; Resolution (RES) Key...
System Manual
Page 127
... RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
... RCA connectors - 58, 107 Rear Panel - 106-107, 110-111 Receiver Problems - 78-86 Recent Searches - 32 Remote Control - 14-15, 65, 66, back cover buttons - 14-15 modes - 14, 65 problems - 82 Repair - 11, 84, 85, 86, 87, 91 Reset passcode - 34 receiver - 71, 74, 76, 105, 109 Resolution - 27, 63, 64, 105... - 33 To Do List - 15, 39, back cover Troubleshooting - 71-73 TV Apps - 50 TV Input Button - 75 TVmail - 25 TV Options - 25-27 TV Problems - 75 TV Ratings - 35 127
Technical Brief
Page 1
...tuner hardware can be a card inserted incorrectly, a faulty card reader in MPEG4 boxes. A problem with your receiver was detected. This indicates no signal on the DIRECTV receiver when a system test is intended for guide and conditional access data. The information contained on top... CAM card on this page is confidential, proprietary DIRECTV business information and is completed. Issue A problem with your receiver was detected reading your receiver was detected. Technician Bulletin Issue 17 2010 - 10.25.10 DIRECTV Technical Services Contacts: Tim Kollmann, Senior Manager Tom...
...tuner hardware can be a card inserted incorrectly, a faulty card reader in MPEG4 boxes. A problem with your receiver was detected. This indicates no signal on the DIRECTV receiver when a system test is intended for guide and conditional access data. The information contained on top... CAM card on this page is confidential, proprietary DIRECTV business information and is completed. Issue A problem with your receiver was detected reading your receiver was detected. Technician Bulletin Issue 17 2010 - 10.25.10 DIRECTV Technical Services Contacts: Tim Kollmann, Senior Manager Tom...
Technical Brief
Page 2
...problem... but replace if problem continues. Attempt reboot but replace if problem continues. Verify cabling...receiver. Verify all satellite positions that the receiver is strictly prohibited and may fix the problem...Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem/Signal Distribution Problem 42-xxxODU Alignment Problem/Signal Distribution Problem 43-xxx ODU Alignment Problem/Signal Distribution Problem 44-xxx Second Tuner Connection Problem Issue A problem...a critical fault. A problem was detected reading your internal...copying of the ODU. Your receiver might be unlawful. This is...
...problem... but replace if problem continues. Attempt reboot but replace if problem continues. Verify cabling...receiver. Verify all satellite positions that the receiver is strictly prohibited and may fix the problem...Problem/Signal Distribution Problem 41-xxx ODU Alignment Problem/Signal Distribution Problem 42-xxxODU Alignment Problem/Signal Distribution Problem 43-xxx ODU Alignment Problem/Signal Distribution Problem 44-xxx Second Tuner Connection Problem Issue A problem...a critical fault. A problem was detected reading your internal...copying of the ODU. Your receiver might be unlawful. This is...
Technical Brief
Page 3
Start troubleshooting for code 50 which is being degraded due to excessive interference, as opposed to signal attenuation which points to a likely problem with 771B OSD). no CATV or MATV Splitters: every unused output has a 75-ohm terminator (All unused ports, including the SWiM ...expanding the SWiM system is for the first IRD listed on this page is confidential, proprietary DIRECTV business information and is intended for 12 hours. 46-xxx Critical Satellite Data not Received Your receiver has not acquired critical data from lack of guide data updates and are an oversubscribed SWiM...
Start troubleshooting for code 50 which is being degraded due to excessive interference, as opposed to signal attenuation which points to a likely problem with 771B OSD). no CATV or MATV Splitters: every unused output has a 75-ohm terminator (All unused ports, including the SWiM ...expanding the SWiM system is for the first IRD listed on this page is confidential, proprietary DIRECTV business information and is intended for 12 hours. 46-xxx Critical Satellite Data not Received Your receiver has not acquired critical data from lack of guide data updates and are an oversubscribed SWiM...
Technical Brief
Page 4
...DNS entry during DHCP negotiation with 771A OSD). These issues can often be due to network defaults: Select "Connect Now." Communication problem between receiver and home network or router. Terms: Home network = Customer‟s router or ISP modem. DNS = Domain Name System.... 4 Unauthorized use, disclosure or copying of this may be present. Receiver is displayed, this has solved the issue. An accidentally attached b-band converter can be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Please check the network cabling and equipment. Select "Test...
...DNS entry during DHCP negotiation with 771A OSD). These issues can often be due to network defaults: Select "Connect Now." Communication problem between receiver and home network or router. Terms: Home network = Customer‟s router or ISP modem. DNS = Domain Name System.... 4 Unauthorized use, disclosure or copying of this may be present. Receiver is displayed, this has solved the issue. An accidentally attached b-band converter can be non-DIRECTV approved splitters added by the DIRECTV receiver or computer. Please check the network cabling and equipment. Select "Test...
Technical Brief
Page 5
... error 14/15 when using diagnostic codes 72 and 73. Troubleshoot using internal storage. The receiver will revert to the tests performed for the incorrect satellite dish. Your receiver is required. Code 83 indicates the opposite condition. A problem was detected reading your external storage device. The customer may see a 79 code reported. ...without the external device connected. These tests check for valid guide data on the proper transponders and only run on this page is confidential, proprietary DIRECTV business information and is intended for the proper LNB type.
... error 14/15 when using diagnostic codes 72 and 73. Troubleshoot using internal storage. The receiver will revert to the tests performed for the incorrect satellite dish. Your receiver is required. Code 83 indicates the opposite condition. A problem was detected reading your external storage device. The customer may see a 79 code reported. ...without the external device connected. These tests check for valid guide data on the proper transponders and only run on this page is confidential, proprietary DIRECTV business information and is intended for the proper LNB type.