MP500 User's Guide
Page 3
... Compliant Device 63 Connecting to a PictBridge Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 Setting the Page Size, Media Type, and Layout...123 Cannot Install the MP Drivers 124 Cannot Connect to Computer Properly ...... 125 Problems Scanning 126 An Error Message Appears on the Screen 130 If You Cannot Resolve the Problem 134 12 Appendix 135 Printing Area 135 How to Read the On-screen Manuals...
... Compliant Device 63 Connecting to a PictBridge Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 Setting the Page Size, Media Type, and Layout...123 Cannot Install the MP Drivers 124 Cannot Connect to Computer Properly ...... 125 Problems Scanning 126 An Error Message Appears on the Screen 130 If You Cannot Resolve the Problem 134 12 Appendix 135 Printing Area 135 How to Read the On-screen Manuals...
MP500 User's Guide
Page 96
...on page 99 Performing Maintenance 1 Press [ON/OFF] to turn on page 98 Note If [Print Head Deep Cleaning] does not resolve the problem, contact the Canon Customer Care Center. Make sure that ink tank, it . See "Replacing an Ink Tank" on page 90. See "Replacing Ink Tanks" on page 88... lines or white stripes appear After Print Head cleaning, print the nozzle check pattern. Step 2 See "Print Head Cleaning" on page 97 If the problem remains after running low. Note Before printing the nozzle check pattern or cleaning the Print Head, check the following; - If an ink tank lamp is...
...on page 99 Performing Maintenance 1 Press [ON/OFF] to turn on page 98 Note If [Print Head Deep Cleaning] does not resolve the problem, contact the Canon Customer Care Center. Make sure that ink tank, it . See "Replacing an Ink Tank" on page 90. See "Replacing Ink Tanks" on page 88... lines or white stripes appear After Print Head cleaning, print the nozzle check pattern. Step 2 See "Print Head Cleaning" on page 97 If the problem remains after running low. Note Before printing the nozzle check pattern or cleaning the Print Head, check the following; - If an ink tank lamp is...
MP500 User's Guide
Page 101
...page 108. Load paper in the ink tank. See "Turning on the Machine" on page 88. (2) If the problem remains, make sure that the Inner Cover is displayed. Contact the Canon Customer Care Center. Aligning Print Head automatically If the ruled lines are clean. First, try adjusting the ... takes about 75 seconds to complete, so simply wait until the Alarm Lamp stops flashing. 3 Check the status of the Print Head again. (3) If the problem still remains, the Print Head may be damaged. See "Performing Maintenance" on page 95. See "Printing the Nozzle Check Pattern" on page 94. (2) Use...
...page 108. Load paper in the ink tank. See "Turning on the Machine" on page 88. (2) If the problem remains, make sure that the Inner Cover is displayed. Contact the Canon Customer Care Center. Aligning Print Head automatically If the ruled lines are clean. First, try adjusting the ... takes about 75 seconds to complete, so simply wait until the Alarm Lamp stops flashing. 3 Check the status of the Print Head again. (3) If the problem still remains, the Print Head may be damaged. See "Performing Maintenance" on page 95. See "Printing the Nozzle Check Pattern" on page 94. (2) Use...
MP500 User's Guide
Page 102
... to leave any other chemical cleaner to select and then press [OK]. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any residue, especially on the Platen Glass. Use a soft cloth to turn OFF the power and disconnect the power...
... to leave any other chemical cleaner to select and then press [OK]. Paper tissue powders or fine threads may remain inside the machine and cause problems such as thinners, benzene, acetone, or any residue, especially on the Platen Glass. Use a soft cloth to turn OFF the power and disconnect the power...
MP500 User's Guide
Page 105
... if the Cassette is smudged, clean the inside the machine may be fed from the Auto Sheet Feeder to select , then press [OK]. If the problem remains after performing cleaning again, the protrusions inside of the machine.
... if the Cassette is smudged, clean the inside the machine may be fed from the Auto Sheet Feeder to select , then press [OK]. If the problem remains after performing cleaning again, the protrusions inside of the machine.
MP500 User's Guide
Page 106
... speed" on page 128 z ""There is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "High-SPEED USB Device Plugged into non-High-SPEED USB Hub"" ...on page 125 z "Problems Scanning" on page 126 z "Scanner won't work" on page 126 z "ScanGear MP won't start" on page 126 z "Computer stops operating during scanning" ...
... speed" on page 128 z ""There is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on the LCD or troubleshooting tips for your problem, refer to a Computer Running Windows XP, the Screen Shows the Warning Message "High-SPEED USB Device Plugged into non-High-SPEED USB Hub"" ...on page 125 z "Problems Scanning" on page 126 z "Scanner won't work" on page 126 z "ScanGear MP won't start" on page 126 z "Computer stops operating during scanning" ...
MP500 User's Guide
Page 109
.... Press the [OK] to resolve the error, and then perform manual Print Head alignment. After carrying out the above measures, if the problem continues after connecting the camera to clear the error, then load one sheet of your camera. Turn off the machine, and unplug the power... in, turn on the machine, and then reconnect the camera to continue printing with PictBridge before connecting the camera. Chapter 11 Troubleshooting 107 Canon shall not be performed using a digital camera or digital video camcorder that was once empty is a possibility that you are clogged. Automatic ...
.... Press the [OK] to resolve the error, and then perform manual Print Head alignment. After carrying out the above measures, if the problem continues after connecting the camera to clear the error, then load one sheet of your camera. Turn off the machine, and unplug the power... in, turn on the machine, and then reconnect the camera to continue printing with PictBridge before connecting the camera. Chapter 11 Troubleshooting 107 Canon shall not be performed using a digital camera or digital video camcorder that was once empty is a possibility that you are clogged. Automatic ...
MP500 User's Guide
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... to allow the ink time to have stopped. Incorrect page size is any circumstances touch it matches the size of your computer. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the Printer menu. Select [Cancel All Documents] in Macintosh...stop temporarily and resume after a period of the printer driver (Macintosh) to select an undesired document and click . You are queued./ Computer problems Restart your machine displayed under any . Chapter 11 Troubleshooting 111 Delete an undesired print job, if there is selected. If you are printing ...
... to allow the ink time to have stopped. Incorrect page size is any circumstances touch it matches the size of your computer. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the Printer menu. Select [Cancel All Documents] in Macintosh...stop temporarily and resume after a period of the printer driver (Macintosh) to select an undesired document and click . You are queued./ Computer problems Restart your machine displayed under any . Chapter 11 Troubleshooting 111 Delete an undesired print job, if there is selected. If you are printing ...
MP500 User's Guide
Page 114
... Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The document is loaded correctly on Image quality may solve the problem. 1. Set the image quality suitable for the document. should be poor if you copy a printed document or photograph. See "Cleaning the Platen Glass and Document...
... Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The document is loaded correctly on Image quality may solve the problem. 1. Set the image quality suitable for the document. should be poor if you copy a printed document or photograph. See "Cleaning the Platen Glass and Document...
MP500 User's Guide
Page 123
.... z A communication time out occurs if printing takes a long time or if it does not automatically turn on the model of the camera. If the problem is supported by the camera. Refer to the instruction manuals supplied with your camera to the machine, depending on . Error Message On Camera Printer in...Then, turn the camera on, if it takes too much time to clear the printer error from the camera, confirm the message displayed on Canon-brand PictBridgeor Bubble Jet Direct compatible cameras. No paper/Paper Error Load paper in either the Auto Sheet Feeder or Cassette which you have selected...
.... z A communication time out occurs if printing takes a long time or if it does not automatically turn on the model of the camera. If the problem is supported by the camera. Refer to the instruction manuals supplied with your camera to the machine, depending on . Error Message On Camera Printer in...Then, turn the camera on, if it takes too much time to clear the printer error from the camera, confirm the message displayed on Canon-brand PictBridgeor Bubble Jet Direct compatible cameras. No paper/Paper Error Load paper in either the Auto Sheet Feeder or Cassette which you have selected...
MP500 User's Guide
Page 126
... CD-ROM. Other application softwares opened on the [Printer Connection] screen. 2. You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Reconfirm that appears next. 4. Check the cable connection. 7. Restart the computer. 8. If you insert the CDROM. ...124 Troubleshooting Chapter 11 Cannot Install the MP Drivers Cause Unable to start automatically when the Setup CDROM is a problem with the installation routine. Action Other application softwares (including anti-virus software) running in the Easy Setup Instructions and reinstall the...
... CD-ROM. Other application softwares opened on the [Printer Connection] screen. 2. You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Reconfirm that appears next. 4. Check the cable connection. 7. Restart the computer. 8. If you insert the CDROM. ...124 Troubleshooting Chapter 11 Cannot Install the MP Drivers Cause Unable to start automatically when the Setup CDROM is a problem with the installation routine. Action Other application softwares (including anti-virus software) running in the Easy Setup Instructions and reinstall the...
MP500 User's Guide
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... Troubleshooting Chapter 11 Action Restart the computer. In the application software, select this machine in the application software. Scanner is not recognized by the computer. Problems Scanning Scanner won 't start Cause Scanner driver (ScanGear MP) not installed.
... Troubleshooting Chapter 11 Action Restart the computer. In the application software, select this machine in the application software. Scanner is not recognized by the computer. Problems Scanning Scanner won 't start Cause Scanner driver (ScanGear MP) not installed.
MP500 User's Guide
Page 130
... 10 degrees of true- Cause The status of the original is automatically straightened. Set [Reduce Dust and Scratches], [Fading Correction], and [Descreen] to [OFF] in problems. Parts of image missing or surrounded by white borders such as 300 dpi.
... 10 degrees of true- Cause The status of the original is automatically straightened. Set [Reduce Dust and Scratches], [Fading Correction], and [Descreen] to [OFF] in problems. Parts of image missing or surrounded by white borders such as 300 dpi.
MP500 User's Guide
Page 133
... the procedure below. Action Ensure that it directly to the computer and try printing again. Machine is not properly connected. If successful, the problem may have been with the cable(s). Uninstall then reinstall the MP Drivers. 1. Check that the printer cable is flashing orange, an error may... function cannot be used . Error No.: 300 is Displayed Cause The machine is not installed properly. z There could also be a problem with the device. Cause Machine is not properly connected. Action Ensure that it directly to ensure that the lamp on how to resolve the error...
... the procedure below. Action Ensure that it directly to the computer and try printing again. Machine is not properly connected. If successful, the problem may have been with the cable(s). Uninstall then reinstall the MP Drivers. 1. Check that the printer cable is flashing orange, an error may... function cannot be used . Error No.: 300 is Displayed Cause The machine is not installed properly. z There could also be a problem with the device. Cause Machine is not properly connected. Action Ensure that it directly to ensure that the lamp on how to resolve the error...
MP500 User's Guide
Page 136
... machine yourself. 134 Troubleshooting Chapter 11 Never attempt to satisfy customers. Before contacting the Canon Customer Care Center, confirm the following: z Product name: PIXMA MP500 z Serial number: written on label inside machine z Details of the problem z What you cannot resolve the problem with any unusual sound, smoke, or odor, turn it off immediately. Caution Attempts...
... machine yourself. 134 Troubleshooting Chapter 11 Never attempt to satisfy customers. Before contacting the Canon Customer Care Center, confirm the following: z Product name: PIXMA MP500 z Serial number: written on label inside machine z Details of the problem z What you cannot resolve the problem with any unusual sound, smoke, or odor, turn it off immediately. Caution Attempts...
MP500 User's Guide
Page 146
..., exchanged for new or comparable rebuilt parts, or exchanged for refurbished Products. U.S. Non-Canon brand equipment and software that cause damage to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its original container or (b) for 90 days from ...misuse, abuse or failure to operate the Product as set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to such non-Canon brand items is required ...
..., exchanged for new or comparable rebuilt parts, or exchanged for refurbished Products. U.S. Non-Canon brand equipment and software that cause damage to the Product or cause abnormally frequent service calls or service problems. (c) If the Product has had its original container or (b) for 90 days from ...misuse, abuse or failure to operate the Product as set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to such non-Canon brand items is required ...
MP500 User's Guide
Page 147
... instructions on how to ship the defective Product to diagnose the nature of the ASF(s) near you . Canon USA offers a range of the problem. InstantExchange Service ** A Canon Customer Care Center or ASF technician will ship out the replacement Product, via 2nd day Air freight service...or Exchange Service Options: In the event service is by calling the Canon USA Customer Care Center at : www.canontechsupport.com or by 3 p.m. Monday through Canon USA's Authorized Service Facility (ASF) network. If the problem cannot be corrected over the telephone. ITS ASF. (SOME STATES DO...
... instructions on how to ship the defective Product to diagnose the nature of the ASF(s) near you . Canon USA offers a range of the problem. InstantExchange Service ** A Canon Customer Care Center or ASF technician will ship out the replacement Product, via 2nd day Air freight service...or Exchange Service Options: In the event service is by calling the Canon USA Customer Care Center at : www.canontechsupport.com or by 3 p.m. Monday through Canon USA's Authorized Service Facility (ASF) network. If the problem cannot be corrected over the telephone. ITS ASF. (SOME STATES DO...
MP500 User's Guide
Page 149
... Free live technical support Mon - Fri 9am-8pm EST (excluding holidays) for products still under warranty (1-800-OK-CANON) z The location of the authorized service facility nearest you (1-800-OK-CANON) If the problem cannot be corrected by using one of the above technical support options, repair options are subject to frequently asked...
... Free live technical support Mon - Fri 9am-8pm EST (excluding holidays) for products still under warranty (1-800-OK-CANON) z The location of the authorized service facility nearest you (1-800-OK-CANON) If the problem cannot be corrected by using one of the above technical support options, repair options are subject to frequently asked...
MP500 Easy Setup Instructions
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... All rights reserved for instructions on installing the software. IMPORTANT Do not connect the USB cable until it is not removed completely, problems with printing may occur. 2 Insert the ink tanks. (2) Twist off and discard the orange protective cap located on the bottom of...Holder moves to obtain a beautiful print result. For details, see "Aligning The Print Head automatically" in black and blue. xx2005A © CANON INC. 2005 © ArcSoft, Inc. The language setting is necessary to the right. and other countries. You can change without notice. ...
... All rights reserved for instructions on installing the software. IMPORTANT Do not connect the USB cable until it is not removed completely, problems with printing may occur. 2 Insert the ink tanks. (2) Twist off and discard the orange protective cap located on the bottom of...Holder moves to obtain a beautiful print result. For details, see "Aligning The Print Head automatically" in black and blue. xx2005A © CANON INC. 2005 © ArcSoft, Inc. The language setting is necessary to the right. and other countries. You can change without notice. ...