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... countermeasure described below. Message There are only invalid images on the memory card. Chapter 11 Troubleshooting 105 Take the appropriate action described in the message. The message may vary depending on the version of paper... or paper jams, a troubleshooting message is displayed automatically. Action z There are no photos in memory card. z "Writing Error/Output Error...to a computer When an error occurs in printing such as the printer is out of your Windows operating system.
... countermeasure described below. Message There are only invalid images on the memory card. Chapter 11 Troubleshooting 105 Take the appropriate action described in the message. The message may vary depending on the version of paper... or paper jams, a troubleshooting message is displayed automatically. Action z There are no photos in memory card. z "Writing Error/Output Error...to a computer When an error occurs in printing such as the printer is out of your Windows operating system.
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...For details on different flashing speeds, see "Getting the Ink Level Information" on page 88. 106 Troubleshooting Chapter 11 If this error still remains, the Print Head may damage the machine. If the Inner...be done until the waste ink absorber is continued under the ink out condition. Contact the Canon Customer Care Center. See "Replacing an Ink Tank" on page 88. U071 Possible causes are...are flashing red, check how fast they flash. Replace the ink tank and close the Scanning Unit (Printer Cover). If the Print Head is off ). See "Replacing an Ink Tank" on page 88....
...For details on different flashing speeds, see "Getting the Ink Level Information" on page 88. 106 Troubleshooting Chapter 11 If this error still remains, the Print Head may damage the machine. If the Inner...be done until the waste ink absorber is continued under the ink out condition. Contact the Canon Customer Care Center. See "Replacing an Ink Tank" on page 88. U071 Possible causes are...are flashing red, check how fast they flash. Replace the ink tank and close the Scanning Unit (Printer Cover). If the Print Head is off ). See "Replacing an Ink Tank" on page 88....
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...Getting the Ink Level Information" on the operation panel, confirm that the selected matches the paper loaded. On the [Main] tab of the printer driver, ensure that the [Media Type] selected matches the paper loaded. Slow flashing (about one as soon as illustrated in (A). Action If... the ink tank lamp is flashing, ink is low. Peel off the ink tank as possible after printing has finished. Chapter 11 Troubleshooting 109 If printing is fully inserted. Make sure all of the orange parts. (A) (B) Incorrect media type (A) Correct An L shaped notch appears...
...Getting the Ink Level Information" on the operation panel, confirm that the selected matches the paper loaded. On the [Main] tab of the printer driver, ensure that the [Media Type] selected matches the paper loaded. Slow flashing (about one as soon as illustrated in (A). Action If... the ink tank lamp is flashing, ink is low. Peel off the ink tank as possible after printing has finished. Chapter 11 Troubleshooting 109 If printing is fully inserted. Make sure all of the orange parts. (A) (B) Incorrect media type (A) Correct An L shaped notch appears...
MP500 User's Guide
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...] in Windows, or [Fine] in the Check and remove any foreign matter. Print the nozzle check pattern to the [Fine] end. Open the printer properties dialog box. 2. Drag the [Print Quality] slide bar to check for uneven ink output. See "Print Head Cleaning" on page 21. When...Print Head nozzles clogged or shifted Print quality is uneven. Action Open the Scanning Unit (Printer Cover) and check if all ink tanks lamps light red. See "Printing the Nozzle Check Pattern" on the machine. 110 Troubleshooting Chapter 11 z Ink supply is not set the [Print Quality] setting to open ...
...] in Windows, or [Fine] in the Check and remove any foreign matter. Print the nozzle check pattern to the [Fine] end. Open the printer properties dialog box. 2. Drag the [Print Quality] slide bar to check for uneven ink output. See "Print Head Cleaning" on page 21. When...Print Head nozzles clogged or shifted Print quality is uneven. Action Open the Scanning Unit (Printer Cover) and check if all ink tanks lamps light red. See "Printing the Nozzle Check Pattern" on the machine. 110 Troubleshooting Chapter 11 z Ink supply is not set the [Print Quality] setting to open ...
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...are printing high-resolution documents, processing the data will take time, and printing will appear to have stopped. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Select [Applications] from within your application to ... the [Page Setup] tab in the [Printer] menu. Delete an undesired print job, if there is selected. Open the printer properties dialog box. 2. Double-click the name of time. Wait until data is displayed, click [Yes]. Chapter 11 Troubleshooting 111 When the confirmation message is processed. ...
...are printing high-resolution documents, processing the data will take time, and printing will appear to have stopped. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Select [Applications] from within your application to ... the [Page Setup] tab in the [Printer] menu. Delete an undesired print job, if there is selected. Open the printer properties dialog box. 2. Double-click the name of time. Wait until data is displayed, click [Yes]. Chapter 11 Troubleshooting 111 When the confirmation message is processed. ...
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...the image quality suitable for the document. See "Copying" on page 100. 112 Troubleshooting Chapter 11 document from the popup menu. 2. Open the printer properties dialog box. 2. Click [Print Area Setup] in the printer driver. The Platen Glass or inner side of the Clean the Platen Glass or inner... directly from the digital camera, or the your computer. Select the [Reduce spool data size] check box, and click [OK]. Open the printer properties dialog box. 2. See "Cleaning the Platen Glass and Document Cover" on page 39. For Windows XP and Windows 2000, if the size...
...the image quality suitable for the document. See "Copying" on page 100. 112 Troubleshooting Chapter 11 document from the popup menu. 2. Open the printer properties dialog box. 2. Click [Print Area Setup] in the printer driver. The Platen Glass or inner side of the Clean the Platen Glass or inner... directly from the digital camera, or the your computer. Select the [Reduce spool data size] check box, and click [OK]. Open the printer properties dialog box. 2. See "Cleaning the Platen Glass and Document Cover" on page 39. For Windows XP and Windows 2000, if the size...
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... screen and then press [OK]. The paper that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. z Note that is too thick or curled. Cause Paper Feed Roller is used. Use [Feed Switch] to select the paper...you are printing on is loaded in step 2. 8. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 114 Troubleshooting Chapter 11 Repeat steps 3 and through 4 three times. Press the Open Button to see if the paper you are no signs of the...
... screen and then press [OK]. The paper that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. z Note that is too thick or curled. Cause Paper Feed Roller is used. Use [Feed Switch] to select the paper...you are printing on is loaded in step 2. 8. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 114 Troubleshooting Chapter 11 Repeat steps 3 and through 4 three times. Press the Open Button to see if the paper you are no signs of the...
MP500 User's Guide
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... applied under direct printing with the digital camera. When [Prevent paper abrasion] is selected in the printer properties dialog box (Windows) or selected from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is complete. Roll up the paper in (B). (A) (B) It... the loaded paper, set the machine to 0.2 in a direction opposite to paper curl as follows. 1. Open the [Canon IJ Printer Utility] dialog box. 2. Troubleshooting 115 Important In Windows XP or Windows 2000 When not logged on as a computer administrator or Administrators, you set the ...
... applied under direct printing with the digital camera. When [Prevent paper abrasion] is selected in the printer properties dialog box (Windows) or selected from [Custom Settings] in the Canon IJ Printer Utility dialog box (Macintosh), the setting is complete. Roll up the paper in (B). (A) (B) It... the loaded paper, set the machine to 0.2 in a direction opposite to paper curl as follows. 1. Open the [Canon IJ Printer Utility] dialog box. 2. Troubleshooting 115 Important In Windows XP or Windows 2000 When not logged on as a computer administrator or Administrators, you set the ...
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...] dialog box of the paper loaded. 116 Troubleshooting Chapter 11 The procedure below to specify to select , then press [OK]. 3. Use [ ] or [ ] to . Action Use Photo Paper Pro or other Canon specialty paper to print images that of the printer driver, select [Quality & Media] from the... is loaded incorrectly. Additionally, the print surface may become smudged with some printing jobs despite being used when printing directly from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is not selected correctly on page 84. 2. See "Display the Device settings...
...] dialog box of the paper loaded. 116 Troubleshooting Chapter 11 The procedure below to specify to select , then press [OK]. 3. Use [ ] or [ ] to . Action Use Photo Paper Pro or other Canon specialty paper to print images that of the printer driver, select [Quality & Media] from the... is loaded incorrectly. Additionally, the print surface may become smudged with some printing jobs despite being used when printing directly from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is not selected correctly on page 84. 2. See "Display the Device settings...
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... you have turned off and turn it back on. Chapter 11 Troubleshooting 117 Paper Jams Cause Action Paper jams in the Paper Output Slot... any print jobs in step 1, you will be ejected automatically. 2. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and turn it . z If you cannot pull the paper out, turn the machine off... a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output ...
... you have turned off and turn it back on. Chapter 11 Troubleshooting 117 Paper Jams Cause Action Paper jams in the Paper Output Slot... any print jobs in step 1, you will be ejected automatically. 2. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and turn it . z If you cannot pull the paper out, turn the machine off... a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output ...
MP500 User's Guide
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... the paper is curled or its surface is selected on this error occurs even when you are using a non-Canon PictBridge compatible camera and not sure how to clear the printer error from the camera, confirm the message displayed on the LCD of the camera. Wait until printing ends. Close..., the machine starts printing automatically. Then, turn the camera on, if it is not resolved even after connected to the machine. Chapter 11 Troubleshooting 121 In such cases, disconnect the cable between the machine and the camera, and reconnect the cable between the machine and the camera. z ...
... the paper is curled or its surface is selected on this error occurs even when you are using a non-Canon PictBridge compatible camera and not sure how to clear the printer error from the camera, confirm the message displayed on the LCD of the camera. Wait until printing ends. Close..., the machine starts printing automatically. Then, turn the camera on, if it is not resolved even after connected to the machine. Chapter 11 Troubleshooting 121 In such cases, disconnect the cable between the machine and the camera, and reconnect the cable between the machine and the camera. z ...
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...tanks. Check the status of the machine. Replace the ink tank, and close the Scanning Unit (Printer Cover). z The ink tank may not be liable for at least 5 seconds, and then release it... and hold the ink used during Print Head cleaning, for detecting the remaining ink level. 122 Troubleshooting Chapter 11 You can check the machine status according to the way the ink tank lamps (red... Camera No print head Action The Print Head is replaced, you are recommended to contact the Canon Customer Care Center as early as possible. If printing is low. Fast flashing (about three ...
...tanks. Check the status of the machine. Replace the ink tank, and close the Scanning Unit (Printer Cover). z The ink tank may not be liable for at least 5 seconds, and then release it... and hold the ink used during Print Head cleaning, for detecting the remaining ink level. 122 Troubleshooting Chapter 11 You can check the machine status according to the way the ink tank lamps (red... Camera No print head Action The Print Head is replaced, you are recommended to contact the Canon Customer Care Center as early as possible. If printing is low. Fast flashing (about three ...
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...ink Action Ink tank errors have occurred. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in ... Print Properly through infrared communication. If an infrared communication device is operating nearby. Chapter 11 Troubleshooting 123 See "Replacing an Ink Tank" on both the machine and the mobile phone are the...phone and computer and on the machine, and then reconnect the camera to the machine. Printer error An error requiring servicing might have occurred. For the trouble when printing through infrared ...
...ink Action Ink tank errors have occurred. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in ... Print Properly through infrared communication. If an infrared communication device is operating nearby. Chapter 11 Troubleshooting 123 See "Replacing an Ink Tank" on both the machine and the mobile phone are the...phone and computer and on the machine, and then reconnect the camera to the machine. Printer error An error requiring servicing might have occurred. For the trouble when printing through infrared ...
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... appears next. 4. Click [Start], select [My Computer] and then double-click the CD-ROM icon. If you insert the CDROM. 124 Troubleshooting Chapter 11 Close all open the [My Computer] window and then double-click the CD-ROM icon. If the CD-ROM icon is not ...Care Center. Click [Start Over] on the desktop, there is a problem with the installation routine. Click [Exit] on the [Printer Connection] screen. 2. Contact the Canon Customer Care Center. Cannot Install the MP Drivers Cause Unable to start automatically when the Setup CDROM is inserted into the drive. 1. ...
... appears next. 4. Click [Start], select [My Computer] and then double-click the CD-ROM icon. If you insert the CDROM. 124 Troubleshooting Chapter 11 Close all open the [My Computer] window and then double-click the CD-ROM icon. If the CD-ROM icon is not ...Care Center. Click [Start Over] on the desktop, there is a problem with the installation routine. Click [Exit] on the [Printer Connection] screen. 2. Contact the Canon Customer Care Center. Cannot Install the MP Drivers Cause Unable to start automatically when the Setup CDROM is inserted into the drive. 1. ...
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...Action Uninstall the old version of the software following to an error, restart your computer. Chapter 11 Troubleshooting 125 Follow the Easy Setup Instructions packaged with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Cause The computer has an old version ...of the software installed. (Canon MultiPASS is registered as a program in the manual of the USB 2.0 Hi-Speed driver...
...Action Uninstall the old version of the software following to an error, restart your computer. Chapter 11 Troubleshooting 125 Follow the Easy Setup Instructions packaged with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Cause The computer has an old version ...of the software installed. (Canon MultiPASS is registered as a program in the manual of the USB 2.0 Hi-Speed driver...
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...the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 If paper is Displayed Cause Movement of the originals being scanned. Printer port setting does not match the interface connected to the interface you are using on the ... machine. 3. Load paper and press the [OK]. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is not loaded. Check the printer port settings. 1. If the lamp on the Operation Panel is off the machine and turn the machine ...
...the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 If paper is Displayed Cause Movement of the originals being scanned. Printer port setting does not match the interface connected to the interface you are using on the ... machine. 3. Load paper and press the [OK]. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is not loaded. Check the printer port settings. 1. If the lamp on the Operation Panel is off the machine and turn the machine ...
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... z If using a switching hub or other device, disconnect the machine and reconnect it matches the size of the paper loaded. Chapter 11 Troubleshooting 131 Action Check the page size setting from within your machine, and Uninstall. 2. The manual duplex printing function cannot be a problem with ... When an Error is Displayed Regarding Automatic Duplex Printing Cause The correct media size is flashing orange, an error may occur in the printer driver. Click [Start], and select [All Program]s (or [Programs]), the name of the page manually, follow the procedure below. Ensure ...
... z If using a switching hub or other device, disconnect the machine and reconnect it matches the size of the paper loaded. Chapter 11 Troubleshooting 131 Action Check the page size setting from within your machine, and Uninstall. 2. The manual duplex printing function cannot be a problem with ... When an Error is Displayed Regarding Automatic Duplex Printing Cause The correct media size is flashing orange, an error may occur in the printer driver. Click [Start], and select [All Program]s (or [Programs]), the name of the page manually, follow the procedure below. Ensure ...
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... [OK] to cancel the error so that page again. 132 Troubleshooting Chapter 11 Cause Machine you can continue printing. Action Close Inner Cover, then press [OK] on the [Print] dialog box. Action Select [MP500] on the [Printer] pop-up menu on the machine. Error No.: ...1856 is Displayed Cause During regular printing, Inner Cover is opened. Canon recommends to use is replaced. Once the waste ink absorber becomes completely full...
... [OK] to cancel the error so that page again. 132 Troubleshooting Chapter 11 Cause Machine you can continue printing. Action Close Inner Cover, then press [OK] on the [Print] dialog box. Action Select [MP500] on the [Printer] pop-up menu on the machine. Error No.: ...1856 is Displayed Cause During regular printing, Inner Cover is opened. Canon recommends to use is replaced. Once the waste ink absorber becomes completely full...
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... cable and reconnect it. Error No.: 2001 is Displayed Cause A specified period of your computer and install the on the printer driver screen is not displayed if the onscreen manuals (instruction manuals) are not installed. Perform necessary operations for displaying the scanner driver operating... may also have to the machine. Use a digital camera or digital video camcorder compatible with PictBridge before connecting the device. Chapter 11 Troubleshooting 133 If the error is still unresolved, there is Displayed Cause Auto head align has failed. Set the "Setup CD-ROM" in ...
... cable and reconnect it. Error No.: 2001 is Displayed Cause A specified period of your computer and install the on the printer driver screen is not displayed if the onscreen manuals (instruction manuals) are not installed. Perform necessary operations for displaying the scanner driver operating... may also have to the machine. Use a digital camera or digital video camcorder compatible with PictBridge before connecting the device. Chapter 11 Troubleshooting 133 If the error is still unresolved, there is Displayed Cause Auto head align has failed. Set the "Setup CD-ROM" in ...
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...print 51 sticker print 57 trimming 55 Printing from Your Computer 75 Macintosh 77 Windows 75 Printing Photographs Directly from a Compliant Device 63 Canon Bubble Jet Direct 67 Connecting 63 PictBridge 65 Printing Photographs from a Wireless Communication Device 70 bluetooth 73 infrared 71 R Reading from ...save to PC 82 Scanning Unit (Printer Cover) 15 Search button 17 Settings button 17 Specifications Canon Bubble Jet Direct 140 copying 140 general 139 PictBridge 140 scan 141 Stop/Reset button 17 Systems Requirements 142 T Trimming button 18 Troubleshooting 104 paper jams 117 Turning the ...
...print 51 sticker print 57 trimming 55 Printing from Your Computer 75 Macintosh 77 Windows 75 Printing Photographs Directly from a Compliant Device 63 Canon Bubble Jet Direct 67 Connecting 63 PictBridge 65 Printing Photographs from a Wireless Communication Device 70 bluetooth 73 infrared 71 R Reading from ...save to PC 82 Scanning Unit (Printer Cover) 15 Search button 17 Settings button 17 Specifications Canon Bubble Jet Direct 140 copying 140 general 139 PictBridge 140 scan 141 Stop/Reset button 17 Systems Requirements 142 T Trimming button 18 Troubleshooting 104 paper jams 117 Turning the ...