MP500 User's Guide
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...product's warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions ...are subject to your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251...
...product's warranty period. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions ...are subject to your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251...
MP500 User's Guide
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... a Compliant Device 63 Connecting to a PictBridge Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 Setting the Page Size, Media Type, and Layout ... 90 Keeping the Best Printing Results 93 When Printing Becomes Faint or Colors are Incorrect 94 Cleaning Your Machine 100 11 Troubleshooting 104 An Error Message is Displayed on the LCD 105 Cannot See the Display Properly on the LCD/Cannot See the ...
... a Compliant Device 63 Connecting to a PictBridge Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 Setting the Page Size, Media Type, and Layout ... 90 Keeping the Best Printing Results 93 When Printing Becomes Faint or Colors are Incorrect 94 Cleaning Your Machine 100 11 Troubleshooting 104 An Error Message is Displayed on the LCD 105 Cannot See the Display Properly on the LCD/Cannot See the ...
MP500 User's Guide
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... extension cord as follows: 110-120 V AC, 50/60 Hz or 200-240 V AC, 50/60 Hz (depending on the power cord may result in "Troubleshooting" on the cord. Turn OFF the power and unplug the machine in fire or electrical shock. During electrical storms, turn OFF the power and unplug...
... extension cord as follows: 110-120 V AC, 50/60 Hz or 200-240 V AC, 50/60 Hz (depending on the power cord may result in "Troubleshooting" on the cord. Turn OFF the power and unplug the machine in fire or electrical shock. During electrical storms, turn OFF the power and unplug...
MP500 User's Guide
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.... 68 Printing Photographs Directly from a Compliant Device Chapter 4 z If the camera will display on the digital camera. Note z For the digital camera operation method and troubleshooting, refer to your digital camera for computer connection supplied with your digital camera manual. will not change to replay mode, refer to the manual supplied...
.... 68 Printing Photographs Directly from a Compliant Device Chapter 4 z If the camera will display on the digital camera. Note z For the digital camera operation method and troubleshooting, refer to your digital camera for computer connection supplied with your digital camera manual. will not change to replay mode, refer to the manual supplied...
MP500 User's Guide
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...panel" on page 130 z "An Error Message Appears on the Screen" on page 130 z "Service Error 5100 is Displayed" on page 130 104 Troubleshooting Chapter 11 If you may encounter when using the machine. z "An Error Message is Displayed on the LCD" on page 105 z "Cannot See ...127 z "Scan quality is poor (Poor image displayed on the monitor)" on page 127 z "Parts of copy direct printing. Chapter 11 Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for the problems of image missing or surrounded by extra white areas" on page 128 z ...
...panel" on page 130 z "An Error Message Appears on the Screen" on page 130 z "Service Error 5100 is Displayed" on page 130 104 Troubleshooting Chapter 11 If you may encounter when using the machine. z "An Error Message is Displayed on the LCD" on page 105 z "Cannot See ...127 z "Scan quality is poor (Poor image displayed on the monitor)" on page 127 z "Parts of copy direct printing. Chapter 11 Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for the problems of image missing or surrounded by extra white areas" on page 128 z ...
MP500 User's Guide
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An Error Message is Displayed on the LCD An error message is displayed automatically. Chapter 11 Troubleshooting 105 z Photo data edited/processed on the version of paper or paper jams, a troubleshooting message is displayed on the LCD, take the corresponding countermeasure described below. Action z There are no photos in memory card. The message...
An Error Message is Displayed on the LCD An error message is displayed automatically. Chapter 11 Troubleshooting 105 z Photo data edited/processed on the version of paper or paper jams, a troubleshooting message is displayed on the LCD, take the corresponding countermeasure described below. Action z There are no photos in memory card. The message...
MP500 User's Guide
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... are installed in place. Confirm that is already installed, remove the Print Head and reinstall it before pressing [OK] on page 88. 106 Troubleshooting Chapter 11 The waste ink absorber is in place. Install the appropriate ink tank. Install the appropriate ink tank. If the Print Head is... not supported by this error still remains, the Print Head may damage the machine. Canon recommends to cancel the error so that you want to continue printing, press the [OK] with this machine (The lamp on the ink ...
... are installed in place. Confirm that is already installed, remove the Print Head and reinstall it before pressing [OK] on page 88. 106 Troubleshooting Chapter 11 The waste ink absorber is in place. Install the appropriate ink tank. Install the appropriate ink tank. If the Print Head is... not supported by this error still remains, the Print Head may damage the machine. Canon recommends to cancel the error so that you want to continue printing, press the [OK] with this machine (The lamp on the ink ...
MP500 User's Guide
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Canon shall not be exposed directly to a strong light source. Use a digital camera or digital video camcorder compatible with this machine. z ...Slot will release the function for at least 5 seconds, and then release it . If the same error occurs, contact the Canon Customer Care Center. Contact the Canon Customer Care Center. Disconnect the camera cable, and reconnect it . You may also have occurred. Scanner is not loaded on the...Turn off the machine, and unplug the power cord of A4/Letter-sized paper in the Auto Sheet Feeder. Chapter 11 Troubleshooting 107
Canon shall not be exposed directly to a strong light source. Use a digital camera or digital video camcorder compatible with this machine. z ...Slot will release the function for at least 5 seconds, and then release it . If the same error occurs, contact the Canon Customer Care Center. Contact the Canon Customer Care Center. Disconnect the camera cable, and reconnect it . You may also have occurred. Scanner is not loaded on the...Turn off the machine, and unplug the power cord of A4/Letter-sized paper in the Auto Sheet Feeder. Chapter 11 Troubleshooting 107
MP500 User's Guide
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... on the LCD/The display on the LCD. Ensure that the pattern is illegible. On the operation panel, press a button other than [ON/OFF]. 108 Troubleshooting Chapter 11 Use [ ] or [ ] to select , then press [OK]. When is displayed, confirm that the proper paper source is printed. 6. Check the printed patterns and...
... on the LCD/The display on the LCD. Ensure that the pattern is illegible. On the operation panel, press a button other than [ON/OFF]. 108 Troubleshooting Chapter 11 Use [ ] or [ ] to select , then press [OK]. When is displayed, confirm that the proper paper source is printed. 6. Check the printed patterns and...
MP500 User's Guide
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... ink tank is not fully inserted. In the [Print] dialog box of the printer driver, ensure that the selected matches the paper loaded. Chapter 11 Troubleshooting 109 Action If the ink tank lamp is flashing, ink is fully inserted. If any orange parts are left like in (A). If printing is not...
... ink tank is not fully inserted. In the [Print] dialog box of the printer driver, ensure that the selected matches the paper loaded. Chapter 11 Troubleshooting 109 Action If the ink tank lamp is flashing, ink is fully inserted. If any orange parts are left like in (A). If printing is not...
MP500 User's Guide
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... all ink tanks lamps light red. See "Printing the Nozzle Check Pattern" on page 98. Close Inner Cover then press [OK] on the machine. 110 Troubleshooting Chapter 11
... all ink tanks lamps light red. See "Printing the Nozzle Check Pattern" on page 98. Close Inner Cover then press [OK] on the machine. 110 Troubleshooting Chapter 11
MP500 User's Guide
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... may stop temporarily and resume after a period of the paper loaded. The machine has been printing continuously over a long period. Chapter 11 Troubleshooting 111 Select [Applications] from within your machine displayed under any . The print job is processed. Incorrect page size is deleted. 1. Interrupt ... dialog box of the printer driver (Windows) or the [Page Setup] dialog box of the paper loaded in the [Printer] menu. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Select [Cancel All Documents] in the ...
... may stop temporarily and resume after a period of the paper loaded. The machine has been printing continuously over a long period. Chapter 11 Troubleshooting 111 Select [Applications] from within your machine displayed under any . The print job is processed. Incorrect page size is deleted. 1. Interrupt ... dialog box of the printer driver (Windows) or the [Page Setup] dialog box of the paper loaded in the [Printer] menu. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the [Utilities] folder. Select [Cancel All Documents] in the ...
MP500 User's Guide
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...] in the [Page Setup] tab and select [Use reduced printing]. 1. Action Check that the document is not loaded correctly. See "Copying" on page 100. 112 Troubleshooting Chapter 11 Open the printer properties dialog box. 2. Select [Automatic Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The...
...] in the [Page Setup] tab and select [Use reduced printing]. 1. Action Check that the document is not loaded correctly. See "Copying" on page 100. 112 Troubleshooting Chapter 11 Open the printer properties dialog box. 2. Select [Automatic Duplex Printing], and select [Use reduced printing] in Print Area. When Copying Cause The...
MP500 User's Guide
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... to select from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on the Bottom plate cleaning confrimation screen and then press [OK]. Troubleshooting 113 Unfold the paper, and load the paper in half. 4. The paper that is dirty. Use [ ] or [ ] to clean the inside of the machine is...
... to select from the Auto Sheet Feeder and Cassette. See "Turning on the Machine" on the Bottom plate cleaning confrimation screen and then press [OK]. Troubleshooting 113 Unfold the paper, and load the paper in half. 4. The paper that is dirty. Use [ ] or [ ] to clean the inside of the machine is...
MP500 User's Guide
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... use" on page 23. If there are using Borderless Printing. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center. Repeat steps 3 and through 4 two times. 6. Ensure that the paper you are no signs of A4/Letter-sized ...Output Tray Extension completely. 7. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 114 Troubleshooting Chapter 11 Cause Paper Feed Roller is loaded in step 2. 8. The Paper Feed Roller will feed through the machine and be ejected. Press...
... use" on page 23. If there are using Borderless Printing. Load three or more sheets of improvement after performing three times, contact the Canon Customer Care Center. Repeat steps 3 and through 4 two times. 6. Ensure that the paper you are no signs of A4/Letter-sized ...Output Tray Extension completely. 7. Refer to clean the Paper Feed Rollers. Action Follow the steps described below to the Printer Driver Guide. 114 Troubleshooting Chapter 11 Cause Paper Feed Roller is loaded in step 2. 8. The Paper Feed Roller will feed through the machine and be ejected. Press...
MP500 User's Guide
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...if paper is corrected within approximately 2 to 5mm / 0.08 to 0.2 in a direction opposite to avoid staining or scratching the surface. 2. Troubleshooting 115 If the printing surface is not resolved even after correcting paper curl as the figure below . 1. Open the printer properties dialog box. ...abraded even with a non-printing regular paper to paper curl as follows. 1. Click [OK] when the confirmation message appears. 1. Open the [Canon IJ Printer Utility] dialog box. 2. Select the [Prevent paper abrasion] check box and click [Send]. 4. Select [Prevent paper abrasion]. When ...
...if paper is corrected within approximately 2 to 5mm / 0.08 to 0.2 in a direction opposite to avoid staining or scratching the surface. 2. Troubleshooting 115 If the printing surface is not resolved even after correcting paper curl as the figure below . 1. Open the printer properties dialog box. ...abraded even with a non-printing regular paper to paper curl as follows. 1. Click [OK] when the confirmation message appears. 1. Open the [Canon IJ Printer Utility] dialog box. 2. Select the [Prevent paper abrasion] check box and click [Send]. 4. Select [Prevent paper abrasion]. When ...
MP500 User's Guide
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... [Quality & Media] from the pop-up menu and place a check in the portrait orientation regardless of the print direction of the paper loaded. 116 Troubleshooting Chapter 11 In the [Print] dialog box of the printer driver, ensure that of the Auto Sheet Feeder or Cassette. Use [ ] or [ ]...selected matches the paper loaded. The procedure below to specify to print images that paper is too thin. Action Use Photo Paper Pro or other Canon specialty paper to . Should this occur, click on the [Maintenance] tab, click [Custom Settings] and place a check in the printer ...
... [Quality & Media] from the pop-up menu and place a check in the portrait orientation regardless of the print direction of the paper loaded. 116 Troubleshooting Chapter 11 In the [Print] dialog box of the printer driver, ensure that of the Auto Sheet Feeder or Cassette. Use [ ] or [ ]...selected matches the paper loaded. The procedure below to specify to print images that paper is too thin. Action Use Photo Paper Pro or other Canon specialty paper to . Should this occur, click on the [Maintenance] tab, click [Custom Settings] and place a check in the printer ...
MP500 User's Guide
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...2. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. If you cannot pull the paper out, turn the machine off and turn it . After removing all paper, close the Scanning ...inside the machine at this operation cancels any print jobs in the Paper Output Slot/ Remove the paper according to the following procedure. Chapter 11 Troubleshooting 117 Auto Sheet Feeder. 1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is...
...2. z If the paper tears and a piece remains inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. If you cannot pull the paper out, turn the machine off and turn it . After removing all paper, close the Scanning ...inside the machine at this operation cancels any print jobs in the Paper Output Slot/ Remove the paper according to the following procedure. Chapter 11 Troubleshooting 117 Auto Sheet Feeder. 1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is...
MP500 User's Guide
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.... 5. Action Remove the paper according to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. 118 Troubleshooting Chapter 11
.... 5. Action Remove the paper according to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. 118 Troubleshooting Chapter 11
MP500 User's Guide
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... . 3. Caution Put back the machine immediately after removing the paper, contact the Canon Customer Care Center. If any paper is ejected accordingly. Landscape Credit Card-sized paper jams inside the machine (Duplex Transport Section). If you . Chapter 11 Troubleshooting 119 Cause Paper jams inside the machine. Insert the Cassette into the machine.... 5. Slowly pull the jammed paper out while pulling the green cover toward you cannot remove the jammed paper or the error still persists, contact the Canon Customer Care Center. Stand the machine with the left side down.
... . 3. Caution Put back the machine immediately after removing the paper, contact the Canon Customer Care Center. If any paper is ejected accordingly. Landscape Credit Card-sized paper jams inside the machine (Duplex Transport Section). If you . Chapter 11 Troubleshooting 119 Cause Paper jams inside the machine. Insert the Cassette into the machine.... 5. Slowly pull the jammed paper out while pulling the green cover toward you cannot remove the jammed paper or the error still persists, contact the Canon Customer Care Center. Stand the machine with the left side down.