MP500 User's Guide
Page 2
...be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251-3752). 4. Email Tech Support - Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place... notice. For more information and updated program specifics, please visit our web site at a very attractive price. www.canonesp.com Canon CarePAK Extended Service Plan is our helpful tech support web site. Serial Number (located inside the machine Model Number (located on...
...be purchased during your Canon service and support, call (1-800-385-2155), or visit our Web site at (1-866-251-3752). 4. Email Tech Support - Extended Service and Support - www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place... notice. For more information and updated program specifics, please visit our web site at a very attractive price. www.canonesp.com Canon CarePAK Extended Service Plan is our helpful tech support web site. Serial Number (located inside the machine Model Number (located on...
MP500 User's Guide
Page 3
...Use the Documentation Provided.........5 Safety Precautions 6 Reading the Document 11 Symbols Used in This Guide 11 Legal Limitations on Use of Your Product and Use of Images 12 1 Before ...Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 ...Printing Becomes Faint or Colors are Incorrect 94 Cleaning Your Machine 100 11 Troubleshooting 104 An Error Message is Displayed on the LCD 105 Cannot See the...
...Use the Documentation Provided.........5 Safety Precautions 6 Reading the Document 11 Symbols Used in This Guide 11 Legal Limitations on Use of Your Product and Use of Images 12 1 Before ...Compliant Device 63 Printing Photographs Directly from a PictBridge Compliant Device 65 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 67 5 Printing Photographs from a Wireless Communication Device 70 ...Printing Becomes Faint or Colors are Incorrect 94 Cleaning Your Machine 100 11 Troubleshooting 104 An Error Message is Displayed on the LCD 105 Cannot See the...
MP500 User's Guide
Page 10
... not be sure to the machine. z If the machine exhibits a distinct change in performance, indicating a need for the machine in the guides included with the cap that the area around the power outlet is not protected with your machine's operation. Power supply Never remove the plug ...in fire or electrical shock. z If the machine has been exposed to disconnect the power plug in case of an emergency, and it in "Troubleshooting" on the cord. z If the machine has been dropped or damaged. The operating requirement of the machine when printing later. During electrical storms...
... not be sure to the machine. z If the machine exhibits a distinct change in performance, indicating a need for the machine in the guides included with the cap that the area around the power outlet is not protected with your machine's operation. Power supply Never remove the plug ...in fire or electrical shock. z If the machine has been exposed to disconnect the power plug in case of an emergency, and it in "Troubleshooting" on the cord. z If the machine has been dropped or damaged. The operating requirement of the machine when printing later. During electrical storms...
MP500 User's Guide
Page 116
... and bottom edges of A4/Letter-sized plain paper lengthways in the machine will rotate as it cleans. 5. Press [ON/OFF] to the Printer Driver Guide. 114 Troubleshooting Chapter 11 See "Turning on the Machine" on page 23. See "Media types you selected in step 2. 8. Refer to turn on the Roller cleaning... then pull out the Paper Output Tray Extension completely. 7. z Note that the paper you are no signs of improvement after performing three times, contact the Canon Customer Care Center.
... and bottom edges of A4/Letter-sized plain paper lengthways in the machine will rotate as it cleans. 5. Press [ON/OFF] to the Printer Driver Guide. 114 Troubleshooting Chapter 11 See "Turning on the Machine" on page 23. See "Media types you selected in step 2. 8. Refer to turn on the Roller cleaning... then pull out the Paper Output Tray Extension completely. 7. z Note that the paper you are no signs of improvement after performing three times, contact the Canon Customer Care Center.
MP500 User's Guide
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... and place a check in the portrait orientation regardless of the print direction of the paper loaded. 116 Troubleshooting Chapter 11 In the [Print] dialog box of the printer driver, select [Quality & Media] from ...check in the printer driver. on page 23. Action Use Photo Paper Pro or other Canon specialty paper to select , then press [OK]. 3. Note If printing surface abrasion is ... [Media Type] selected matches the paper loaded. Load in [Prevent paper abrasion]. Slide the Paper Guides against the paper stack. The procedure below to specify to select , then press [OK]. *After...
... and place a check in the portrait orientation regardless of the print direction of the paper loaded. 116 Troubleshooting Chapter 11 In the [Print] dialog box of the printer driver, select [Quality & Media] from ...check in the printer driver. on page 23. Action Use Photo Paper Pro or other Canon specialty paper to select , then press [OK]. 3. Note If printing surface abrasion is ... [Media Type] selected matches the paper loaded. Load in [Prevent paper abrasion]. Slide the Paper Guides against the paper stack. The procedure below to specify to select , then press [OK]. *After...
MP500 User's Guide
Page 125
... function of your mobile phone and computer and on external environment. Printing through Bluetooth communication, refer to the Bluetooth User's Guide. Chapter 11 Troubleshooting 123 Error Message On Camera Hardware Error/No ink Action Ink tank errors have occurred. Disconnect the cable between the machine and...Tank" on the specifications of the machine is not compatible with IrDA compliant infrared communication ports. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in , turn off the machine , and unplug the power ...
... function of your mobile phone and computer and on external environment. Printing through Bluetooth communication, refer to the Bluetooth User's Guide. Chapter 11 Troubleshooting 123 Error Message On Camera Hardware Error/No ink Action Ink tank errors have occurred. Disconnect the cable between the machine and...Tank" on the specifications of the machine is not compatible with IrDA compliant infrared communication ports. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in , turn off the machine , and unplug the power ...
MP500 User's Guide
Page 129
... install the software. Inappropriate display settings. Action If the image looks grainy, increase the scan resolution. Set the [Colors] list box to the Scan Guide. Chapter 11 Troubleshooting 127 z Reattaching the USB cable. z Attach the USB cable to a USB port on the computer itself (not the hub). Multiple devices connected to 100...
... install the software. Inappropriate display settings. Action If the image looks grainy, increase the scan resolution. Set the [Colors] list box to the Scan Guide. Chapter 11 Troubleshooting 127 z Reattaching the USB cable. z Attach the USB cable to a USB port on the computer itself (not the hub). Multiple devices connected to 100...
MP500 User's Guide
Page 130
Action Specify the scan area appropriately. Refer to the Scan Guide for details on manual scan area specification. Trouble scanning with Multi-Scan or Multi-Crop function Cause The original is automatically straightened. z Keep more ... originals such as [Remove Dust and Scratches], [Fading Correction] or [Grain Correction] in the [Image Settings] section of the Advanced Mode of ScanGear MP. 128 Troubleshooting Chapter 11 z The Multi-Scan function only works with certain functions such as photos. Action To view the image on the document glass.
Action Specify the scan area appropriately. Refer to the Scan Guide for details on manual scan area specification. Trouble scanning with Multi-Scan or Multi-Crop function Cause The original is automatically straightened. z Keep more ... originals such as [Remove Dust and Scratches], [Fading Correction] or [Grain Correction] in the [Image Settings] section of the Advanced Mode of ScanGear MP. 128 Troubleshooting Chapter 11 z The Multi-Scan function only works with certain functions such as photos. Action To view the image on the document glass.
MP500 User's Guide
Page 131
... not enough memory." For more information, refer to [Auto Detect]. Example: ArcSoft PhotoStudio 1. See the on the computer monitor. Chapter 11 Troubleshooting 129 Move the print size slider left will change the file name extension when saving the image. on -screen manual for each application software .... Action Set the [Document Size] to 100%. The higher the resolution, the larger the resulting image will be set to the Scan Guide. If the size you may not be able to run this software again. Scanned image not displayed properly Cause Scanned image prints...
... not enough memory." For more information, refer to [Auto Detect]. Example: ArcSoft PhotoStudio 1. See the on the computer monitor. Chapter 11 Troubleshooting 129 Move the print size slider left will change the file name extension when saving the image. on -screen manual for each application software .... Action Set the [Document Size] to 100%. The higher the resolution, the larger the resulting image will be set to the Scan Guide. If the size you may not be able to run this software again. Scanned image not displayed properly Cause Scanned image prints...
MP500 User's Guide
Page 132
... the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 If paper is loaded, ensure that the lamp on the Screen Service ... then turn off , turn it back on how to resolve the error, refer to the Scan Guide. Wait until [Copy] stops flashing and stays lit. Load paper and press the [OK]. Open ...Start], select [Settings], and then [Printers]. 2. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is initializing. Action Ensure that the paper source (the Auto...
... the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 If paper is loaded, ensure that the lamp on the Screen Service ... then turn off , turn it back on how to resolve the error, refer to the Scan Guide. Wait until [Copy] stops flashing and stays lit. Load paper and press the [OK]. Open ...Start], select [Settings], and then [Printers]. 2. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is initializing. Action Ensure that the paper source (the Auto...
MP500 User's Guide
Page 135
... cable again. The button for connection referring to select a print mode compliant with PictBridge before connecting the device. You may have to the machine. Scan Guide is Displayed Cause Auto head align has failed. Note The [Instructions] is displayed only on -screen manuals (instruction manuals). Set the "Setup CD-ROM" in... not displayed. Depending on the printer driver screen. Action Disconnect the camera cable and reconnect it. Action See "Auto head align has failed." Chapter 11 Troubleshooting 133
... cable again. The button for connection referring to select a print mode compliant with PictBridge before connecting the device. You may have to the machine. Scan Guide is Displayed Cause Auto head align has failed. Note The [Instructions] is displayed only on -screen manuals (instruction manuals). Set the "Setup CD-ROM" in... not displayed. Depending on the printer driver screen. Action Disconnect the camera cable and reconnect it. Action See "Auto head align has failed." Chapter 11 Troubleshooting 133