Service Manual
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Message Remains on the Front Panel 1-5 The Printer Continuously Rejects Printheads 1-6 Cover Sensors are Lit but Nothing Else Happens 1-5 One of Contents 1 Troubleshooting 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed ...on HP High Gloss media 1-9 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-10 Color changes when stacking prints done on HP High Gloss Media 1-10 HP-GL/2 color differences in different HP DesignJet Printers 1-11... Service Configuration Print 1-19 HP DesignJets 1050C and 1055CM Printers Service Manual 3
Message Remains on the Front Panel 1-5 The Printer Continuously Rejects Printheads 1-6 Cover Sensors are Lit but Nothing Else Happens 1-5 One of Contents 1 Troubleshooting 1-1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed ...on HP High Gloss media 1-9 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-10 Color changes when stacking prints done on HP High Gloss Media 1-10 HP-GL/2 color differences in different HP DesignJet Printers 1-11... Service Configuration Print 1-19 HP DesignJets 1050C and 1055CM Printers Service Manual 3
Service Manual
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... Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes During Initialization 2-18 HP No.80 Ink Supplies Troubleshooting 3-1 What are HP No.80 Supplies? 3-2 Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2 Identifying the Components 3-3 General Information About HP No.80 Supplies 3-4 Some General Precautions When Handling HP ... Messages While Printing 3-13 Printhead Status Messages While Replacing 3-15 Summary of Solving HP No.80 Supplies Problems 3-17 Carriage Interconnect Wiper 3-18 4 HP DesignJets 1050C and 1055CM Printers Service Manual
... Error Codes 2-1 Introduction 2-2 Continuable and Non-Continuable Error Codes 2-2 System Error Codes During Initialization 2-18 HP No.80 Ink Supplies Troubleshooting 3-1 What are HP No.80 Supplies? 3-2 Ink Cartridges 3-2 Printheads and Printhead Cleaners 3-2 Identifying the Components 3-3 General Information About HP No.80 Supplies 3-4 Some General Precautions When Handling HP ... Messages While Printing 3-13 Printhead Status Messages While Replacing 3-15 Summary of Solving HP No.80 Supplies Problems 3-17 Carriage Interconnect Wiper 3-18 4 HP DesignJets 1050C and 1055CM Printers Service Manual
Service Manual
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... Color changes when stacking prints done on HP High Gloss Media 1-10 HP-GL/2 color differences in different HP DesignJet Printers 1-11 Scratches on prints done on NTP, Vellum and HP High Gloss media 1-11 Banding at variable extreme environmental conditions 1-12 Banding due to Navigate through the Front-Panel Menu 1-15 Service Configuration Print 1-19 HP DesignJets 1050C and 1055CM Printers...
... Color changes when stacking prints done on HP High Gloss Media 1-10 HP-GL/2 color differences in different HP DesignJet Printers 1-11 Scratches on prints done on NTP, Vellum and HP High Gloss media 1-11 Banding at variable extreme environmental conditions 1-12 Banding due to Navigate through the Front-Panel Menu 1-15 Service Configuration Print 1-19 HP DesignJets 1050C and 1055CM Printers...
Service Manual
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... Service Manual or you have the following information ready: n Model and Serial Number of system error codes and their respective descriptions and recommended corrective actions. Check firmware in this information, HP Support Personnel cannot help you. 1-2 HP DesignJets 1050C and 1055CM Printers Service Manual n The Service Configuration Print ⇒ Page 1-19 n The Current configuration sheet. Troubleshooting Guide...
... Service Manual or you have the following information ready: n Model and Serial Number of system error codes and their respective descriptions and recommended corrective actions. Check firmware in this information, HP Support Personnel cannot help you. 1-2 HP DesignJets 1050C and 1055CM Printers Service Manual n The Service Configuration Print ⇒ Page 1-19 n The Current configuration sheet. Troubleshooting Guide...
Service Manual
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...the part number, the manufacturing date or the number of the JetDirect Card. 1-20 HP DesignJets 1050C and 1055CM Printers Service Manual In this area you can find information on the Printer. Test Prints HP-GL/2 config Service config Usage report Print Quality Top Back ↑ ↓ Enter... n General Configuration - n Calibrations - In this area you can find information on certain calibrations that the Printer is useful for example, the firmware version, amount of memory installed or the capacity of Carriage cycles or the last System Error Code that was performed or not.
...the part number, the manufacturing date or the number of the JetDirect Card. 1-20 HP DesignJets 1050C and 1055CM Printers Service Manual In this area you can find information on the Printer. Test Prints HP-GL/2 config Service config Usage report Print Quality Top Back ↑ ↓ Enter... n General Configuration - n Calibrations - In this area you can find information on certain calibrations that the Printer is useful for example, the firmware version, amount of memory installed or the capacity of Carriage cycles or the last System Error Code that was performed or not.
Service Manual
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System Error Codes 221 System Error Codes 2-2 0000D8 XXXXXXXX (Non-Continuable) 2-3 01002D (Non-Continuable) 2-3 010020 (Non-Continuable) 2-3 010021 (Non-Continuable) 2-4 010023 (Non-Continuable) 2-4 010040 2-5 010041 2-5 010042 2-6 010050 XXXXXXXX (Non-Continuable) 2-6 01009X (Continuable) 2-7 ... 0A0030 2-14 0A0040 2-14 0A0050 (Non-Continuable) 2-15 0A0060 (Non-Continuable) 2-15 0A0070 (Continuable) 2-16 0C0030 2-16 0C0032 (Continuable) 2-17 0C1000 2-17 0C1001 2-17 System Error Codes During Initialization 2-18 HP DesignJets 1050C and 1055CM Printers Service Manual 2-1
System Error Codes 221 System Error Codes 2-2 0000D8 XXXXXXXX (Non-Continuable) 2-3 01002D (Non-Continuable) 2-3 010020 (Non-Continuable) 2-3 010021 (Non-Continuable) 2-4 010023 (Non-Continuable) 2-4 010040 2-5 010041 2-5 010042 2-6 010050 XXXXXXXX (Non-Continuable) 2-6 01009X (Continuable) 2-7 ... 0A0030 2-14 0A0040 2-14 0A0050 (Non-Continuable) 2-15 0A0060 (Non-Continuable) 2-15 0A0070 (Continuable) 2-16 0C0030 2-16 0C0032 (Continuable) 2-17 0C1000 2-17 0C1001 2-17 System Error Codes During Initialization 2-18 HP DesignJets 1050C and 1055CM Printers Service Manual 2-1
Service Manual
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... Error Code (including the last 8 numbers where applicable) and the firmware version. n Which firmware revision the printer is using (See Note below ). When reporting the System Error Code, make sure that you to continue working with a Continuable Error Code, an on the front-panel and continue working with the Printer, in order to troubleshoot the problem. 2-2 HP DesignJets 1050C and 1055CM Printers...
... Error Code (including the last 8 numbers where applicable) and the firmware version. n Which firmware revision the printer is using (See Note below ). When reporting the System Error Code, make sure that you to continue working with a Continuable Error Code, an on the front-panel and continue working with the Printer, in order to troubleshoot the problem. 2-2 HP DesignJets 1050C and 1055CM Printers...
Service Manual
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... Main PCA cannot communicate with the Carriage. WARNING Only replace one component at a time and check if the error has gone before replacing another component. HP DesignJets 1050C and 1055CM Printers Service Manual 2-3 System Error Codes System Error: 0000D8 XXXXXXXX (Non-Continuable) Problem Description: External Library Error. Reseat the Firmware DIMM, reconnect the power cord and power On the...
... Main PCA cannot communicate with the Carriage. WARNING Only replace one component at a time and check if the error has gone before replacing another component. HP DesignJets 1050C and 1055CM Printers Service Manual 2-3 System Error Codes System Error: 0000D8 XXXXXXXX (Non-Continuable) Problem Description: External Library Error. Reseat the Firmware DIMM, reconnect the power cord and power On the...
Service Manual
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... Power OFF from the back of the Printer and disconnect the Power cord. n If the Error Code appears again, switch the Power OFF, disconnect the power cord and Replace the Flash DIMMs (Memory Modules). n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. 2-4 HP DesignJets 1050C and 1055CM Printers Service Manual Corrective Action: Try the following...
... Power OFF from the back of the Printer and disconnect the Power cord. n If the Error Code appears again, switch the Power OFF, disconnect the power cord and Replace the Flash DIMMs (Memory Modules). n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. 2-4 HP DesignJets 1050C and 1055CM Printers Service Manual Corrective Action: Try the following...
Service Manual
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... cable is NOT broken or damaged. n Replace the Paper-Axis Motor ⇒ Page 8-12. System Error: 010041 Problem Description: Error in Paper-axis Encoder quadrature. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. HP DesignJets 1050C and 1055CM Printers Service Manual 2-5 Using this procedure you will be able to determine exactly which component failed...
... cable is NOT broken or damaged. n Replace the Paper-Axis Motor ⇒ Page 8-12. System Error: 010041 Problem Description: Error in Paper-axis Encoder quadrature. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. HP DesignJets 1050C and 1055CM Printers Service Manual 2-5 Using this procedure you will be able to determine exactly which component failed...
Service Manual
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... Service Station Encoder-Cable is using (name, version, etc.). System Error Codes System Error: 010042 Problem Description: Error in Utilities / Statistics / Code rev. Using this information, HP Support Personnel cannot help you. 2-6 HP DesignJets 1050C and 1055CM Printers Service Manual n The complete error number (See Note below ). Corrective Action: Power the Printer OFF and ON again to determine exactly which component failed...
... Service Station Encoder-Cable is using (name, version, etc.). System Error Codes System Error: 010042 Problem Description: Error in Utilities / Statistics / Code rev. Using this information, HP Support Personnel cannot help you. 2-6 HP DesignJets 1050C and 1055CM Printers Service Manual n The complete error number (See Note below ). Corrective Action: Power the Printer OFF and ON again to determine exactly which component failed...
Service Manual
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... sure that the Paper-Axis Motor cable is using (name, version, etc.). System Error Codes System Error: 01009X (Continuable) Problem Description: Error in Utilities / Statistics / Code rev. If the Error Code reappears, then report the error to see if the System Error disappears. HP DesignJets 1050C and 1055CM Printers Service Manual 2-7 n Check that the Paper-Axis Motor cable is using (See Note below...
... sure that the Paper-Axis Motor cable is using (name, version, etc.). System Error Codes System Error: 01009X (Continuable) Problem Description: Error in Utilities / Statistics / Code rev. If the Error Code reappears, then report the error to see if the System Error disappears. HP DesignJets 1050C and 1055CM Printers Service Manual 2-7 n Check that the Paper-Axis Motor cable is using (See Note below...
Service Manual
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... EIO Card firmware. 2-8 HP DesignJets 1050C and 1055CM Printers Service Manual Remove the Hard Disk Drive (if installed) and make sure that the EIO card is not updated. Switch the printer ON again. Switch the Printer ON again. If this error code continues to appear after removing the Hard Disk Drive, then switch the Printer OFF and reinstall the...
... EIO Card firmware. 2-8 HP DesignJets 1050C and 1055CM Printers Service Manual Remove the Hard Disk Drive (if installed) and make sure that the EIO card is not updated. Switch the printer ON again. Switch the Printer ON again. If this error code continues to appear after removing the Hard Disk Drive, then switch the Printer OFF and reinstall the...
Service Manual
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... see if the problem is being used, check the Print Settings in the Carriage Assembly (Refer to determine exactly which component failed. HP DesignJets 1050C and 1055CM Printers Service Manual 2-9 System Error Codes System Error: 060301 Problem Description: One of the Printheads has gone above the maximum Temperature). Black Printhead Failed. Corrective Action: Try the following : n Replace...
... see if the problem is being used, check the Print Settings in the Carriage Assembly (Refer to determine exactly which component failed. HP DesignJets 1050C and 1055CM Printers Service Manual 2-9 System Error Codes System Error: 060301 Problem Description: One of the Printheads has gone above the maximum Temperature). Black Printhead Failed. Corrective Action: Try the following : n Replace...
Service Manual
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... component. Using this procedure you will be able to determine exactly which component failed. 2-10 HP DesignJets 1050C and 1055CM Printers Service Manual n Replace the Trailing Cable ⇒ Page 8-39. n Replace the Carriage Assembly ⇒ Page 8-44. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. n Replace the Carriage Assembly ⇒ Page 8-44...
... component. Using this procedure you will be able to determine exactly which component failed. 2-10 HP DesignJets 1050C and 1055CM Printers Service Manual n Replace the Trailing Cable ⇒ Page 8-39. n Replace the Carriage Assembly ⇒ Page 8-44. n If the Error Code continues, replace the Electronics Module ⇒ Page 8-25. n Replace the Carriage Assembly ⇒ Page 8-44...
Service Manual
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... Number of the normal range. HP DesignJets 1050C and 1055CM Printers Service Manual 2-11 System Error: 070100 XXXXXXXX (Non-Continuable) Problem Description: Firmware Error. n The complete error number (See Note below ). n Which software application the customer is using (name, version, etc.). If the Error Code reappears, then report the error to see if the System Error disappears. n Which firmware revision the...
... Number of the normal range. HP DesignJets 1050C and 1055CM Printers Service Manual 2-11 System Error: 070100 XXXXXXXX (Non-Continuable) Problem Description: Firmware Error. n The complete error number (See Note below ). n Which software application the customer is using (name, version, etc.). If the Error Code reappears, then report the error to see if the System Error disappears. n Which firmware revision the...
Service Manual
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...Error code continues to troubleshoot the problem. 2-12 HP DesignJets 1050C and 1055CM Printers Service Manual Remove the EIO Card (if installed) and make sure that the Hard Disk Drive is installed correctly by pushing it firmly inwards and checking that the two installation screws are completely tightened. n If the Error Code... the two installation screws are completely tightened. Switch the Printer ON again. n Once the Error Code has been solved, print an Internal Demo Print to System Error Code 070100. If the error codes 09Axxx or 09Bxxx appear then replace the Hard Disk Drive...
...Error code continues to troubleshoot the problem. 2-12 HP DesignJets 1050C and 1055CM Printers Service Manual Remove the EIO Card (if installed) and make sure that the Hard Disk Drive is installed correctly by pushing it firmly inwards and checking that the two installation screws are completely tightened. n If the Error Code... the two installation screws are completely tightened. Switch the Printer ON again. n Once the Error Code has been solved, print an Internal Demo Print to System Error Code 070100. If the error codes 09Axxx or 09Bxxx appear then replace the Hard Disk Drive...
Service Manual
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... are correctly connected and are NOT damaged. HP DesignJets 1050C and 1055CM Printers Service Manual 2-13 n Check all the tubes of the APS and Tubes System and make sure they are correctly connected and are NOT pinched or damaged. n Replace ONE Ink Cartridge at a time, checking if the error code disappears. n Check all the tubes of...
... are correctly connected and are NOT damaged. HP DesignJets 1050C and 1055CM Printers Service Manual 2-13 n Check all the tubes of the APS and Tubes System and make sure they are correctly connected and are NOT pinched or damaged. n Replace ONE Ink Cartridge at a time, checking if the error code disappears. n Check all the tubes of...
Service Manual
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... ⇒ Page 8-20) and the Tubes System ( ⇒ Page 8-53). System Error: 0A0040 Problem Description: Ink Tubes Initialization Failure Due to Low Air Pressure. n Faulty APS Sensor or APS Pump. System...Error Codes System Error: 0A0020 Problem Description: Error in Depressurizing Air System. n Check all the cables of the APS and Tubes System and make sure they are correctly connected and are NOT damaged. n Replace ONE Ink Cartridge at a time, checking if the error code disappears. Replace the complete APS ⇒ Page 8-20. 2-14 HP DesignJets 1050C and 1055CM Printers...
... ⇒ Page 8-20) and the Tubes System ( ⇒ Page 8-53). System Error: 0A0040 Problem Description: Ink Tubes Initialization Failure Due to Low Air Pressure. n Faulty APS Sensor or APS Pump. System...Error Codes System Error: 0A0020 Problem Description: Error in Depressurizing Air System. n Check all the cables of the APS and Tubes System and make sure they are correctly connected and are NOT damaged. n Replace ONE Ink Cartridge at a time, checking if the error code disappears. Replace the complete APS ⇒ Page 8-20. 2-14 HP DesignJets 1050C and 1055CM Printers...
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... gone before replacing another component. HP DesignJets 1050C and 1055CM Printers Service Manual 2-15 n If the Error Code reappears, replace the complete Tubes System (SRK) ⇒ Page 8-53. Power ON the Printer and check if the error code has disappeared. Power OFF the Printer and allow the Printer to dry for 15 minutes. n If the error code reappears, replace the complete Tubes System...
... gone before replacing another component. HP DesignJets 1050C and 1055CM Printers Service Manual 2-15 n If the Error Code reappears, replace the complete Tubes System (SRK) ⇒ Page 8-53. Power ON the Printer and check if the error code has disappeared. Power OFF the Printer and allow the Printer to dry for 15 minutes. n If the error code reappears, replace the complete Tubes System...