HP 4500 Support Question
HP 4500 Support Question
Find answers below for this question about HP 4500 - DesignJet Color Inkjet Printer.Need a HP 4500 manual? We have 26 online manuals for this item!
Question posted by greggrobles on February 7th, 2014
Error Code 0c0040 0000003d, What Is It Mean?
I keep getting this error code on an HP5500ps 60" plotter. what is it and how do I fix it?
Current Answers
Answer #1: Posted by hzplj9 on February 7th, 2014 2:17 PM
hzplj9
Member since:
June 25th, 2012 Points: 4,873,510
Member since:
June 25th, 2012 Points: 4,873,510
I can only find this reference to your error code:
Error code 0c0040 ..... Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect.
Corrective Action:
Try the following:
1. Manually recover the Printheads and check whether the error still appears.
2. If the error does appear again, then check that there no fibres or pieces of paper in the Drop Detector.
3. If the error does not appear again, then check that the Scan-Axis stop of the Carriage is not deformed too much (some slight deformation of up to 0.5mm is normal, but if it is bigger than that, then replace the Carriage Assembly and recalibrate the Printer).
4. If the Scan-Axis is OK also, then replace the Drop Detector or the Service Station Assembly and recalibrate the Printer.
This is a link to HP which may help you in your search for a solution.
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