Troubleshooting Guide
Page 1
... then press . MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that came with the printer. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they ... printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. For more of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number...
... then press . MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK Print a network setup page and check that came with the printer. Lexmark™ E360 Troubleshooting Guide Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure they ... printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are correct. For more of the following : REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the number and size of fonts, the number...
User's Guide
Page 23
... the main installation dialog, click Install. 4 Follow the instructions on network models only. 2 USB port 3 Parallel port 4 Printer power cord socket Installing printer software A printer driver is typically installed during the initial printer setup. The printer software is software that lets the computer communicate with the printer.
... the main installation dialog, click Install. 4 Follow the instructions on network models only. 2 USB port 3 Parallel port 4 Printer power cord socket Installing printer software A printer driver is typically installed during the initial printer setup. The printer software is software that lets the computer communicate with the printer.
User's Guide
Page 24
... Setup Page appears, and then press . Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Note: If you access the menu again, choose another...
... Setup Page appears, and then press . Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the Drivers & Downloads menu, click Driver Finder. 3 Select your printer, and then select your operating system. 4 Download the driver and install the printer software. Note: If you access the menu again, choose another...
User's Guide
Page 49
... the fonts currently available for use before buying large quantities. Printing a directory list A directory list shows the resources stored in .) strip on the leading and driver edge, and use preprinted card stock manufactured with chemicals that preprinting, perforation, and creasing may contaminate the printer. Printing information pages See "Printing a menu settings...
... the fonts currently available for use before buying large quantities. Printing a directory list A directory list shows the resources stored in .) strip on the leading and driver edge, and use preprinted card stock manufactured with chemicals that preprinting, perforation, and creasing may contaminate the printer. Printing information pages See "Printing a menu settings...
User's Guide
Page 108
... IPv6 USB Menu Warnings Device Information Cartridge Information Device Information Page Count Installed Memory Processor Speed Serial Number Engine ID Loader Kernel Base Network Network Driver Engine Font Printer Server Setup Page Ethernet10/100 Standard Network Card Integrated Network Option Settings TCP/IP IPv6 Checking the device status From the Device...
... IPv6 USB Menu Warnings Device Information Cartridge Information Device Information Page Count Installed Memory Processor Speed Serial Number Engine ID Loader Kernel Base Network Network Driver Engine Font Printer Server Setup Page Ethernet10/100 Standard Network Card Integrated Network Option Settings TCP/IP IPv6 Checking the device status From the Device...
User's Guide
Page 111
... sending a job to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Try one or more of paper from the standard exit bin. Troubleshooting Solving basic printer problems If there are basic printer...
... sending a job to the printer and the host computer, print server, option, or other network device. • All options are properly installed. • The printer driver settings are possible solutions. Try one or more of paper from the standard exit bin. Troubleshooting Solving basic printer problems If there are basic printer...
Service Manual
Page 33
... Protect Print area Display Language Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. These are accessed through the driver. PPDS (if activated) Orientation Lines per Page Lines per Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR Parallel Menu Std...
... Protect Print area Display Language Toner Alarm Job Menu Reset Printer Quality Menu Print Resolution Toner Darkness Small Font Enh. These are accessed through the driver. PPDS (if activated) Orientation Lines per Page Lines per Page A4 Width Tray Renumber Auto CR after LF Auto LF after CR Parallel Menu Std...
Service Manual
Page 37
... size settings in the paper path. • Media not of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Possible causes include bouncy sensor or exceptionally fast pick- perhaps due to expect the printhead...
... size settings in the paper path. • Media not of the solenoids. • Faulty/contaminated flags or springs. • Debris in the printer and the driver. 200.03 The video never started Inspect the LVPS/HVPS. Possible causes include bouncy sensor or exceptionally fast pick- perhaps due to expect the printhead...
Service Manual
Page 39
... exit guide assembly with paper dust. Page did not reach the input sensor after multiple attempts. 4513-420, -430 Error Description Action 200.27 Printhead Driver: Mirror motor fell out of lock condition after media at the input sensor-more time elapsed since the printhead than the expected stable lock time...
... exit guide assembly with paper dust. Page did not reach the input sensor after multiple attempts. 4513-420, -430 Error Description Action 200.27 Printhead Driver: Mirror motor fell out of lock condition after media at the input sensor-more time elapsed since the printhead than the expected stable lock time...
Service Manual
Page 57
... Be sure the printer parallel cable is set up correctly. 4. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is most likely due to a worn backup roll. Check the USB cable for... the media being printed. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on , then print the menu settings by selecting Print Menu under Utilities. 4513-420, -...
... Be sure the printer parallel cable is set up correctly. 4. If the internal print test page prints correctly, the user's application/printer driver is set up correctly, and the correct bidirectional parallel cable is most likely due to a worn backup roll. Check the USB cable for... the media being printed. Try a different ream of these problems (except stacking) in plain paper. • Change settings using the printer driver. • Use the local printer setup utility (included on , then print the menu settings by selecting Print Menu under Utilities. 4513-420, -...
Service Manual
Page 59
... pins 1, 3, 5, 13, and 15. FRU Toner cartridge (not a FRU) PC Kit (not a FRU) LVPS/HVPS Controller board Action Check the toner darkness setting in the driver. Check the contacts for contamination, damage, or a short to the LVPS/HVPS board at a time in the cable. Try a lower setting. Heavy background Poor development...
... pins 1, 3, 5, 13, and 15. FRU Toner cartridge (not a FRU) PC Kit (not a FRU) LVPS/HVPS Controller board Action Check the toner darkness setting in the driver. Check the contacts for contamination, damage, or a short to the LVPS/HVPS board at a time in the cable. Try a lower setting. Heavy background Poor development...
Service Manual
Page 60
... fusing of wear, damage or contamination. Try a new PC Kit. Place a sheet of damage, or fatigue. Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Replace the transfer roll assembly if the springs or bearings show signs of paper over the roll to make sure that the laser light...
... fusing of wear, damage or contamination. Try a new PC Kit. Place a sheet of damage, or fatigue. Check the media settings in the printer driver. 2-32 Lexmark™ E360d, E360dn Replace the transfer roll assembly if the springs or bearings show signs of paper over the roll to make sure that the laser light...
Service Manual
Page 63
... the correct media type. • Try a different kind of paper. The print is getting light, but the printer has not indicated it from the printer driver. • Try a different type of paper. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display... the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it is expecting. • Choose a different fill pattern in the driver. 4513-420, -430 Print quality problems (Continued) Problem Toner smears or rubs off and back on toner.
... the correct media type. • Try a different kind of paper. The print is getting light, but the printer has not indicated it from the printer driver. • Try a different type of paper. Pages are blank. • Toner is becoming low in the cartridge. • The Toner Low message does not display... the toner. • Replace the toner cartridge. • Remove the toner cartridge, and gently shake it is expecting. • Choose a different fill pattern in the driver. 4513-420, -430 Print quality problems (Continued) Problem Toner smears or rubs off and back on toner.
Service Manual
Page 64
...cartridge assembly is on . If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to feed from the driver. • Make sure the tray is waiting on the next command. • Clear all the way in the tray for dirt or any other... - The media fails to on the paper feed rolls. 4513-420, -430 Print quality problems (Continued) Problem The printer is installed properly. 2-36 Lexmark™ E360d, E360dn If a menu settings page cannot be printed, then the problem is media loaded in the User's Reference). • Frictional force between tires and media...
...cartridge assembly is on . If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to feed from the driver. • Make sure the tray is waiting on the next command. • Clear all the way in the tray for dirt or any other... - The media fails to on the paper feed rolls. 4513-420, -430 Print quality problems (Continued) Problem The printer is installed properly. 2-36 Lexmark™ E360d, E360dn If a menu settings page cannot be printed, then the problem is media loaded in the User's Reference). • Frictional force between tires and media...
Service Manual
Page 65
... check the controller board. Jobs are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is being used . • The printer doesn't have enough memory to determine what the problem is. • Restore factory defaults. •...8226; If voltages or grounds are missing. Printhead service check FRU Printhead Note: New printhead must be aligned. Cause / action • Ensure correct printer driver is being used . • Select hex trace mode to print the job. Verify grounds on pins 2, 4, and 7 at J8 and on pins ...
... check the controller board. Jobs are correct, then replace the printhead (comes with the front door closed . • Ensure the correct PostScript driver is being used . • The printer doesn't have enough memory to determine what the problem is. • Restore factory defaults. •...8226; If voltages or grounds are missing. Printhead service check FRU Printhead Note: New printhead must be aligned. Cause / action • Ensure correct printer driver is being used . • Select hex trace mode to print the job. Verify grounds on pins 2, 4, and 7 at J8 and on pins ...
Service Manual
Page 67
... performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Restart the printer to the device. Contact your next level of support for the ... 19 20 Action and questions Re-attach the communications cable. Does the 900.xx error reoccur? Does the 900.xx error reoccur? Install a Lexmark recommended memory option. Reinstall the modem. Run a fax job. Go to step 17. Problem resolved. Does the 900.xx error reoccur? Does...
... performing this step, write down this information about the file being sent to the printer: • Application used • Operating system • Driver type • File type (PCL, PostScript, XPS, etc.) Restart the printer to the device. Contact your next level of support for the ... 19 20 Action and questions Re-attach the communications cable. Does the 900.xx error reoccur? Does the 900.xx error reoccur? Install a Lexmark recommended memory option. Reinstall the modem. Run a fax job. Go to step 17. Problem resolved. Does the 900.xx error reoccur? Does...
Service Manual
Page 68
... error reoccur? You will need the following information for the correct firmware level to use . Go to specific print file • Device Operating System • Driver used (PCL/PS) • Frequency of the occurrence of support. 4513-420, -430 Step 21 22 23 24 25 26 27 28 29 30 31... Action and questions Yes No Are there any more ISP options to install? Contact your next level of the error 2-40 Lexmark™ E360d, E360dn Upgrade the firmware.
... error reoccur? You will need the following information for the correct firmware level to use . Go to specific print file • Device Operating System • Driver used (PCL/PS) • Frequency of the occurrence of support. 4513-420, -430 Step 21 22 23 24 25 26 27 28 29 30 31... Action and questions Yes No Are there any more ISP options to install? Contact your next level of the error 2-40 Lexmark™ E360d, E360dn Upgrade the firmware.