Troubleshooting Guide
Page 1
... outlet is working. • The printer is Not Connected, check the network cables, and then try printing the network setup page again. Once you want to print. Turn the printer off, wait about 10 seconds, and then turn the printer back on . CHECK TO SEE IF THE TRAY IS EMPTY Load paper in the job. Multiple-language PDFs do not print These are possible solutions. If the status is turned on the display before sending a job to print in Adobe...
... outlet is working. • The printer is Not Connected, check the network cables, and then try printing the network setup page again. Once you want to print. Turn the printer off, wait about 10 seconds, and then turn the printer back on . CHECK TO SEE IF THE TRAY IS EMPTY Load paper in the job. Multiple-language PDFs do not print These are possible solutions. If the status is turned on the display before sending a job to print in Adobe...
Troubleshooting Guide
Page 4
... and length guides in the tray. The print quality test pages print. 5 Press the arrow buttons until Prt Quality Pgs appears, and then press . CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Characters...
... and length guides in the tray. The print quality test pages print. 5 Press the arrow buttons until Prt Quality Pgs appears, and then press . CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Characters...
Troubleshooting Guide
Page 5
... LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. 5 Paper curl These are possible solutions. CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use...
... LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. 5 Paper curl These are possible solutions. CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use...
User's Guide
Page 2
... cables...22 Installing printer software...23 Verifying printer setup...24 Printing a menu settings page...24 Printing a network setup page ...24 Loading paper and specialty media 25 Setting the Paper Size and Paper Type...25 Configuring Universal paper settings...25 Loading the standard 250-sheet tray...27 Loading the optional 250- Contents Safety information 7 Learning about the printer 9 Finding information about the printer...9 Printer configurations...10 Understanding the printer control panel...14 Using the standard exit bin and paper stop...15 Additional printer setup 16 Installing...
... cables...22 Installing printer software...23 Verifying printer setup...24 Printing a menu settings page...24 Printing a network setup page ...24 Loading paper and specialty media 25 Setting the Paper Size and Paper Type...25 Configuring Universal paper settings...25 Loading the standard 250-sheet tray...27 Loading the optional 250- Contents Safety information 7 Learning about the printer 9 Finding information about the printer...9 Printer configurations...10 Understanding the printer control panel...14 Using the standard exit bin and paper stop...15 Additional printer setup 16 Installing...
User's Guide
Page 16
... saved them to the printer. Factory default settings can customize your printer connectivity and memory capacity by adding optional cards. Saved settings are called user default settings because you can also use them as well and unplug any cables going to locate a card for more information. See "Printing a menu settings page" on the display. The instructions in effect until you print this page, the user default settings are installing internal options, memory cards, flash memory or a firmware card after setting up the printer, turn them off and...
... saved them to the printer. Factory default settings can customize your printer connectivity and memory capacity by adding optional cards. Saved settings are called user default settings because you can also use them as well and unplug any cables going to locate a card for more information. See "Printing a menu settings page" on the display. The instructions in effect until you print this page, the user default settings are installing internal options, memory cards, flash memory or a firmware card after setting up the printer, turn them off and...
User's Guide
Page 71
... international factory default setting. Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Print Fonts PCL Fonts PostScript Fonts Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of...
... international factory default setting. Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers connected to print servers. Menu item Menu Settings Page Device Statistics Network Setup Page Network Setup Page Print Fonts PCL Fonts PostScript Fonts Description Prints a report containing information about paper loaded into trays, installed memory, the total page count, alarms, timeouts, the printer control panel language, the TCP/IP address, the status of...
User's Guide
Page 91
... Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Replace the toner cartridge. • Press to clear the message and continue printing. Remove paper from the standard exit bin. Programming System Code DO NOT POWER OFF Wait for an End-of-Job command, a Form Feed command, or additional data. • Press to receive print jobs. The USB port is low...
... Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short paper Try one or more of the following : • Replace the toner cartridge. • Press to clear the message and continue printing. Remove paper from the standard exit bin. Programming System Code DO NOT POWER OFF Wait for an End-of-Job command, a Form Feed command, or additional data. • Press to receive print jobs. The USB port is low...
User's Guide
Page 118
...; For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting 118 Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or...
...; For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. Troubleshooting 118 Gray background • For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print. • For Macintosh users: From the print options, Copies & Pages, or...
User's Guide
Page 119
... guides in Print Properties, the Print dialog, or the software program. Try one or more of the following : CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print...
... guides in Print Properties, the Print dialog, or the software program. Try one or more of the following : CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in the tray. CHECK THE PAGE SIZE SETTING Before sending the job to print...
User's Guide
Page 120
.... THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 120 CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. Print is...
.... THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 120 CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use it. CHECK THE PAPER Avoid textured paper with rough finishes. Print is...
User's Guide
Page 121
...button. 3 Click Printer Features. 4 Change the settings for Toner Darkness, Brightness, and Contrast. • From the printer control panel Quality menu, change these settings. CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use...
...button. 3 Click Printer Features. 4 Change the settings for Toner Darkness, Brightness, and Contrast. • From the printer control panel Quality menu, change these settings. CHECK THE PAPER TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting matches the paper loaded in the tray. • For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in its original wrapper until you use...
User's Guide
Page 142
... 251 62 paper labels loading 32 Paper Loading menu 69 paper sizes supported by the printer 43 paper stop, using 15 Paper Texture menu 68 paper types duplex support 42 supported by printer 42 where to load 42 Paper Weight menu 69 Parallel menu 86 parallel port 22 PCL Emul menu 79 photoconductor kit ordering 100 replacing 101 PostScript menu 79 Power Saver 90 adjusting 106 print job canceling from Macintosh 50 canceling from printer control panel 50 canceling from Windows 50 print quality test pages printing 50 print quality troubleshooting blank pages 117...
... 251 62 paper labels loading 32 Paper Loading menu 69 paper sizes supported by the printer 43 paper stop, using 15 Paper Texture menu 68 paper types duplex support 42 supported by printer 42 where to load 42 Paper Weight menu 69 Parallel menu 86 parallel port 22 PCL Emul menu 79 photoconductor kit ordering 100 replacing 101 PostScript menu 79 Power Saver 90 adjusting 106 print job canceling from Macintosh 50 canceling from printer control panel 50 canceling from Windows 50 print quality test pages printing 50 print quality troubleshooting blank pages 117...
User's Guide
Page 143
... 132 Remove paper from standard output bin 91 replacing photoconductor kit 101 toner cartridge 100 reports viewing 107 Reports menu 71 S safeguarding menus 108 safety information 7 security protecting menus 108 setting paper size 25 paper type 25 TCP/IP address 82 Universal Paper Size 25 Setup menu 74 shipping the printer 105 Size/Type menu 65 specialty media recommended print side 40 selecting 40 standard 250-sheet tray loading 27 standard exit bin, using 15 status of supplies, checking 98 storing paper 41...
... 132 Remove paper from standard output bin 91 replacing photoconductor kit 101 toner cartridge 100 reports viewing 107 Reports menu 71 S safeguarding menus 108 safety information 7 security protecting menus 108 setting paper size 25 paper type 25 TCP/IP address 82 Universal Paper Size 25 Setup menu 74 shipping the printer 105 Size/Type menu 65 specialty media recommended print side 40 selecting 40 standard 250-sheet tray loading 27 standard exit bin, using 15 status of supplies, checking 98 storing paper 41...
Service Manual
Page 46
... not install both the controller board and the operator panel at motor start for this error. See "Controller board service check" on page 2-22. 952.xx A recoverable MVRAM Cyclic Redundancy Check error Performing POR will clear this use. See "Main motor service check" on page 2-27. 954.xx 955.xx NVRAM chip failure with system part. See "Operator panel service check" on page 2-26 Replace the main motor gear drive. 4513-420, -430 Error Description...
... not install both the controller board and the operator panel at motor start for this error. See "Controller board service check" on page 2-22. 952.xx A recoverable MVRAM Cyclic Redundancy Check error Performing POR will clear this use. See "Main motor service check" on page 2-27. 954.xx 955.xx NVRAM chip failure with system part. See "Operator panel service check" on page 2-26 Replace the main motor gear drive. 4513-420, -430 Error Description...
Service Manual
Page 62
... a defective printhead. Print quality problems Problem Light or blurred characters. The toner cartridge may be getting low on toner: • Remove the toner cartridge and print cartridge assembly. • Shake it from side to side to redistribute the toner. • Reinstall it, and recheck for condition. • Make sure to use the recommended print media (see media types and sizes in the User's Guide). • Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight...
... a defective printhead. Print quality problems Problem Light or blurred characters. The toner cartridge may be getting low on toner: • Remove the toner cartridge and print cartridge assembly. • Shake it from side to side to redistribute the toner. • Reinstall it, and recheck for condition. • Make sure to use the recommended print media (see media types and sizes in the User's Guide). • Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight...
Service Manual
Page 63
... software is not being used, such as card stock or labels, then be a software error. See "Printhead service check" on page 2-37. • Also, see "Blank page" on POR. Paper designed for a printhead error on page 2-30. Re-initialize the printer by turning it from side to side to redistribute the toner. • Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from side to side to select the correct media type...
... software is not being used, such as card stock or labels, then be a software error. See "Printhead service check" on page 2-37. • Also, see "Blank page" on POR. Paper designed for a printhead error on page 2-30. Re-initialize the printer by turning it from side to side to redistribute the toner. • Try a different type of transparency. • Replace the toner cartridge. • Select a different media type or form type setting from side to side to select the correct media type...
Service Manual
Page 64
... optional Tray 2 (see media capacities in the media types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is replaced. 4513-420, -430 Print quality problems (Continued) Problem The printer is on. The Toner Low light is blinking, and the Error light is on , then the printer stops printing until the toner cartridge is pushed all jams. • Press and release , or open and close the printer cover to feed...
... optional Tray 2 (see media capacities in the media types and sizes table in the User's Guide). • Make sure the paper guides are selected from the driver. • Make sure the tray is replaced. 4513-420, -430 Print quality problems (Continued) Problem The printer is on. The Toner Low light is blinking, and the Error light is on , then the printer stops printing until the toner cartridge is pushed all jams. • Press and release , or open and close the printer cover to feed...
Service Manual
Page 66
... Service software service check There are installed on the device. There may be checked first. Determine if the problem is displayed, consult the service check for proper connectivity. Does this fix the problem? Go to step 7. 2-38 Lexmark™ E360d, E360dn board. No Problem resolved. Does the error reoccur? • Write down the exact 900.xx error code displayed on ) software issue, or a hardware problem with the controller board, or ISP (Internal solutions port). Go...
... Service software service check There are installed on the device. There may be checked first. Determine if the problem is displayed, consult the service check for proper connectivity. Does this fix the problem? Go to step 7. 2-38 Lexmark™ E360d, E360dn board. No Problem resolved. Does the error reoccur? • Write down the exact 900.xx error code displayed on ) software issue, or a hardware problem with the controller board, or ISP (Internal solutions port). Go...
Service Manual
Page 82
... Page Count (Perm Page Count) The value of this setting cannot be changed. Press to exit the Permanent Page Count and return to the Printer Setup menu. factory default value for the settings listed below: Device Setting Paper sizes Envelope size PCL Symbol Set PPDS Code Page Universal Units of Measure U.S. Printed Page Count (Page Count) to exit the Defaults setting The value of this setting determines whether the printer uses the U.S. After all print tests have been completed, the value will reset to "0." To view the serial number...
... Page Count (Perm Page Count) The value of this setting cannot be changed. Press to exit the Permanent Page Count and return to the Printer Setup menu. factory default value for the settings listed below: Device Setting Paper sizes Envelope size PCL Symbol Set PPDS Code Page Universal Units of Measure U.S. Printed Page Count (Page Count) to exit the Defaults setting The value of this setting determines whether the printer uses the U.S. After all print tests have been completed, the value will reset to "0." To view the serial number...
Service Manual
Page 83
... does not work in increments of one means the strobe is Medium. Par S Strobe Adj (parallel strobe adjustment) This setting adjusts the factory setting for the amount of some printers) The service tag number can only be viewed and cannot be adjusted to Low, Medium, or High. EP setup EP Setup displays the following selections: • EP Defaults • Fuser Temperature (Fuser Temp) • Transfer • Print Contrast •...
... does not work in increments of one means the strobe is Medium. Par S Strobe Adj (parallel strobe adjustment) This setting adjusts the factory setting for the amount of some printers) The service tag number can only be viewed and cannot be adjusted to Low, Medium, or High. EP setup EP Setup displays the following selections: • EP Defaults • Fuser Temperature (Fuser Temp) • Transfer • Print Contrast •...
