Troubleshooting Guide
Page 5
...setting is too light, the Brightness setting is too light, or the Contrast setting is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click ... too dark These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in...
...setting is too light, the Brightness setting is too light, or the Contrast setting is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click ... too dark These are possible solutions. CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in...
User's Guide
Page 120
... Paper Type setting matches the paper loaded in its original wrapper until you use it. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the...
... Paper Type setting matches the paper loaded in its original wrapper until you use it. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Print is too high. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the...
User's Guide
Page 121
THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. ... matches the paper loaded in its original wrapper until you use it. Troubleshooting 121 Print is too low. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click the down...
THE TONER IS LOW When 88 Cartridge low appears, order a new toner cartridge. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. ... matches the paper loaded in its original wrapper until you use it. Troubleshooting 121 Print is too low. • For Windows users: From Print Properties, change these settings. • For Macintosh users: 1 Choose File > Print. 2 Locate the drop-down box under the Orientation pictures, and then click the down...
User's Guide
Page 140
... 96 24x.yy Paper jam 96 250-sheet drawer installing 21 251.yy Paper jam 96 31.yy Replace defective or missing cartridge 91 32.yy Cartridge part number unsupported by device 91 34 Short paper 91 35 Insufficient memory to support Resource Save feature 92 37 Insufficient memory...printer buttons 14 display 14 factory defaults, restoring 106 identifying items 14 indicator light 14 understanding 14 custom paper type assigning 37 Custom Type changing name 38 Custom Types menu 70 Index 140 D Default Source menu 65 Defragmenting Flash 89 directory list printing 49 display 14 display troubleshooting ...
... 96 24x.yy Paper jam 96 250-sheet drawer installing 21 251.yy Paper jam 96 31.yy Replace defective or missing cartridge 91 32.yy Cartridge part number unsupported by device 91 34 Short paper 91 35 Insufficient memory to support Resource Save feature 92 37 Insufficient memory...printer buttons 14 display 14 factory defaults, restoring 106 identifying items 14 indicator light 14 understanding 14 custom paper type assigning 37 Custom Type changing name 38 Custom Types menu 70 Index 140 D Default Source menu 65 Defragmenting Flash 89 directory list printing 49 display 14 display troubleshooting ...
Technical Reference
Page 54
...MICR X X Install MICR cartridge cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Change Cartridge X X Change Cartridge Invalid Invalid Refill Refill ... Close Door X X Close Door Intervention Required - 40021 Close door or X X Close Door Insert insert cartridge Cartridge Intervention Required - 40021 Close Finisher X X Close Finisher Door Door Intervention Required - 40021 Close Finisher X ...
...MICR X X Install MICR cartridge cartridge Intervention Required - 40021 Cartridge Life X X Cartridge Life Expired Expired CMYK* Intervention Required - 40021 Cartridge Life X X Cartridge Life Warning Warning CMYK* Intervention Required - 40021 Change Cartridge X X Change Cartridge Invalid Invalid Refill Refill ... Close Door X X Close Door Intervention Required - 40021 Close door or X X Close Door Insert insert cartridge Cartridge Intervention Required - 40021 Close Finisher X X Close Finisher Door Door Intervention Required - 40021 Close Finisher X ...
Technical Reference
Page 55
... Open Rear Door X X Open Rear Door Intervention Required - 40021 30 Invalid Refill X X Invalid Refill Change Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Defective Print X X Defective Print Cartridge Cartridge Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow...
... Open Rear Door X X Open Rear Door Intervention Required - 40021 30 Invalid Refill X X Invalid Refill Change Cartridge Intervention Required - 40021 31 Defective X X Defective Ink Cartridge Cartridge CMYK* Intervention Required - 40021 31 Defective Print X X Defective Print Cartridge Cartridge Intervention Required - 40021 31 Missing X X Missing Cartridge Cartridge CMYK* * This message contains a subset of letters CMYK, where CMYK denotes Cyan, Magenta, Yellow...
Technical Reference
Page 56
... Invalid X X Invalid Refill refill, change cartridge Intervention Required - 40021 31.yy Replace X X Defective Print Cartridge defective cartridge Intervention Required - 40021 31.yy Replace X X Defective Print Cartridge defective print cartridge Intervention Required - 40021 32 Unsupported X X Unsupported Cartridge Cartridge Intervention Required - 40021 32 Unsupported X X Unsupported CMYK* CMYK* Cartridge Cartridge Intervention Required - 40021 32 Unsupported X X Unsupported Print Print Cartridge Cartridge Intervention Required - 40021 32 Unsupported...
... Invalid X X Invalid Refill refill, change cartridge Intervention Required - 40021 31.yy Replace X X Defective Print Cartridge defective cartridge Intervention Required - 40021 31.yy Replace X X Defective Print Cartridge defective print cartridge Intervention Required - 40021 32 Unsupported X X Unsupported Cartridge Cartridge Intervention Required - 40021 32 Unsupported X X Unsupported CMYK* CMYK* Cartridge Cartridge Intervention Required - 40021 32 Unsupported X X Unsupported Print Print Cartridge Cartridge Intervention Required - 40021 32 Unsupported...
Technical Reference
Page 64
... Unit Intervention Required - 40309 32.yy black X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40309 32.yy Replace X X Replace unsupported cartridge unsupported black cartridge Intervention Required - 40309 40 black invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40310 32.yy cyan X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required...
... Unit Intervention Required - 40309 32.yy black X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40309 32.yy Replace X X Replace unsupported cartridge unsupported black cartridge Intervention Required - 40309 40 black invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40310 32.yy cyan X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required...
Technical Reference
Page 65
... Replace X X Replace unsupported cartridge unsupported magenta cartridge Intervention Required - 40311 40 magenta invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40312 32.yy yellow X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40312 32.yy Replace X X Replace unsupported cartridge unsupported yellow cartridge Intervention Required - 40312 40 yellow invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40315...
... Replace X X Replace unsupported cartridge unsupported magenta cartridge Intervention Required - 40311 40 magenta invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40312 32.yy yellow X X Cartridge Part Number Unsupported cartridge part number unsupported by device Intervention Required - 40312 32.yy Replace X X Replace unsupported cartridge unsupported yellow cartridge Intervention Required - 40312 40 yellow invalid X X Invalid Refill, Change Cartridge refill, change cartridge Intervention Required - 40315...
Service Manual
Page 3
...430 Table of Contents Table of Contents iii Notices and safety information vii Laser notice vii Safety information xiii Preface xvi Change history ii-xvi Conventions xvi General information 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Specifications 1-3 Memory ... panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom...
...430 Table of Contents Table of Contents iii Notices and safety information vii Laser notice vii Safety information xiii Preface xvi Change history ii-xvi Conventions xvi General information 1-1 Maintenance approach 1-1 Overview of the operator panel 1-2 Specifications 1-3 Memory ... panel and menus 2-2 Indicator light 2-2 Buttons 2-3 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-9 Paper jam error codes (200-series 2-9 Service error codes 2-15 Symptom tables 2-20 POST symptom table 2-20 Printer symptom...
Service Manual
Page 34
User attendance messages Message Activating Demo Mode Activating Menu Changes Activating/Deactivating PPDS Busy Cancelling Job Change Cartridge Invalid Refill Close door Deactivating Demo Mode Defragmenting Flash DO NOT POWER OFF Disabling Menus Enabling Menus Flushing Buffer Formatting Flash DO ...correct media type and size, then it prints on media already installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn Wait for the message to clear. Wait for the message to clear, or cancel the print job. Wait for the message to clear. ...
User attendance messages Message Activating Demo Mode Activating Menu Changes Activating/Deactivating PPDS Busy Cancelling Job Change Cartridge Invalid Refill Close door Deactivating Demo Mode Defragmenting Flash DO NOT POWER OFF Disabling Menus Enabling Menus Flushing Buffer Formatting Flash DO ...correct media type and size, then it prints on media already installed in the default input source. • Cancel the current job. 2-6 Lexmark™ E360d, E360dn Wait for the message to clear. Wait for the message to clear, or cancel the print job. Wait for the message to clear. ...
Service Manual
Page 55
...from rotating freely. Check for +5 V dc on , then open the controller board cage and locate the operator panel connector at &23 should change as necessary. Check for a broken or stuck flag on page 2-1. Diagnostics information 2-27 LCD Operator panel service check FRU Operator panel (LCD...Replace the fuser if the sensor is operating freely. Media picks but stops halfway through the printer FRU Input/duplex sensors (under print cartridge assembly) Input sensor (manual) Action Make sure the input sensors are seated on page 2-22. Make sure the cables are working properly...
...from rotating freely. Check for +5 V dc on , then open the controller board cage and locate the operator panel connector at &23 should change as necessary. Check for a broken or stuck flag on page 2-1. Diagnostics information 2-27 LCD Operator panel service check FRU Operator panel (LCD...Replace the fuser if the sensor is operating freely. Media picks but stops halfway through the printer FRU Input/duplex sensors (under print cartridge assembly) Input sensor (manual) Action Make sure the input sensors are seated on page 2-22. Make sure the cables are working properly...
Service Manual
Page 60
... may not be operating at its ends. Check the springs in the printer driver. 2-32 Lexmark™ E360d, E360dn See"LVPS/HVPS service check" on page 2-25 for signs of damage, or fatigue. Check... to make sure that the laser light path is being used . Try changing the setting ...-430 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly, and gently shake the assembly to the paper. Note: Do ...
... may not be operating at its ends. Check the springs in the printer driver. 2-32 Lexmark™ E360d, E360dn See"LVPS/HVPS service check" on page 2-25 for signs of damage, or fatigue. Check... to make sure that the laser light path is being used . Try changing the setting ...-430 Partial blank image/white spots (no repeating pattern) FRU Toner cartridge (not a FRU) Paper (not a FRU) Action Remove the toner cartridge assembly, and gently shake the assembly to the paper. Note: Do ...
Service Manual
Page 63
... stock or labels, then be sure to the paper. Media designed for copiers gives the best quality. • Replace the toner cartridge. • The print cartridge may be out of paper. Paper designed for a printhead error on POR. 4513-420, -430 Print quality problems (Continued) Problem... rubs off , check the printhead beam path. Replace the fuser. • Change the media texture setting in the software program. • Remove the toner cartridge, and gently shake it off and back on toner. Replace the cartridge. • There may be a software error. Cause / action • ...
... stock or labels, then be sure to the paper. Media designed for copiers gives the best quality. • Replace the toner cartridge. • The print cartridge may be out of paper. Paper designed for a printhead error on POR. 4513-420, -430 Print quality problems (Continued) Problem... rubs off , check the printhead beam path. Replace the fuser. • Change the media texture setting in the software program. • Remove the toner cartridge, and gently shake it off and back on toner. Replace the cartridge. • There may be a software error. Cause / action • ...
Service Manual
Page 73
... to the Configuration menu. Note: An event log printed from the Diagnostic mode, additional information is included, and the print cartridge lockout is changed : • SmartSwitch settings for 900 service errors. Users can be included on the print menu page. Diagnostic aids 3-3 Page... one contains device information, cartridge information, margin settings, minimum stroke width, and a mixture of four pages. This operation should be printed ...
... to the Configuration menu. Note: An event log printed from the Diagnostic mode, additional information is included, and the print cartridge lockout is changed : • SmartSwitch settings for 900 service errors. Users can be included on the print menu page. Diagnostic aids 3-3 Page... one contains device information, cartridge information, margin settings, minimum stroke width, and a mixture of four pages. This operation should be printed ...