Basics Guide
Page 19
...printer. If this did not solve the issue, try the next solution. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Solution 4: Check that the print cartridges are installed properly and have ink Solution: Check that the print cartridges... properly and have been a problem with each other. Cause: The product might need to the default printer, but this did not solve the issue, try the next solution. Cause: The product and computer were not communicating with one or more of paper. After...
...printer. If this did not solve the issue, try the next solution. Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Solution 4: Check that the print cartridges are installed properly and have ink Solution: Check that the print cartridges... properly and have been a problem with each other. Cause: The product might need to the default printer, but this did not solve the issue, try the next solution. Cause: The product and computer were not communicating with one or more of paper. After...
Basics Guide
Page 20
...; Proactive device updates, support alerts, and HP newsgrams that came with one of paper that might have a problem, follow these steps: 1. Support process If you might be remaining inside back cover of the rollers. HP online support is the fastest source for torn pieces of the print cartridges. CAUTION: If the paper tears when you register...
...; Proactive device updates, support alerts, and HP newsgrams that came with one of paper that might have a problem, follow these steps: 1. Support process If you might be remaining inside back cover of the rollers. HP online support is the fastest source for torn pieces of the print cartridges. CAUTION: If the paper tears when you register...
User Guide
Page 54
... to access the print carriage area. Simply plug one end of the USB cable into the back of your computer to the product and plugged into the back of your computer. After setting up the product, it on the product. • Make sure the print cartridges are prompted can print and is straightforward.... a power outlet. Make sure the power cord is firmly connected to the product with a USB cable is communicating with the computer. 52 Solve a problem Once you are installed. • Make sure you have paper loaded in the USB cable until prompted by the onscreen instructions. Solve...
... to access the print carriage area. Simply plug one end of the USB cable into the back of your computer to the product and plugged into the back of your computer. After setting up the product, it on the product. • Make sure the print cartridges are prompted can print and is straightforward.... a power outlet. Make sure the power cord is firmly connected to the product with a USB cable is communicating with the computer. 52 Solve a problem Once you are installed. • Make sure you have paper loaded in the USB cable until prompted by the onscreen instructions. Solve...
User Guide
Page 60
... results, time after time. Printer service or repairs required as a result of non-HP supplies. Try the following print quality problems, try the solutions in this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is in your printout has one way on your print cartridges are using a non-HP supply will not be...
... results, time after time. Printer service or repairs required as a result of non-HP supplies. Try the following print quality problems, try the solutions in this section to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is in your printout has one way on your print cartridges are using a non-HP supply will not be...
User Guide
Page 61
...resealable plastic bag on a flat surface in the input tray and is not wrinkled or too thick. • Load paper with only one print cartridge installed. This will differ from curling. If this did not solve the issue, try the next solution. Solution 4: Check to the ...loading glossy photo paper, load the paper with the ink supplies and replacing the print cartridges is unnecessary. When you use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 If the paper is appropriate for printing" on page 8 • "Information on paper" on page 10 Cause:...
...resealable plastic bag on a flat surface in the input tray and is not wrinkled or too thick. • Load paper with only one print cartridge installed. This will differ from curling. If this did not solve the issue, try the next solution. Solution 4: Check to the ...loading glossy photo paper, load the paper with the ink supplies and replacing the print cartridges is unnecessary. When you use HP Advanced Photo Paper. Solve a problem Print quality troubleshooting 59 If the paper is appropriate for printing" on page 8 • "Information on paper" on page 10 Cause:...
User Guide
Page 62
... tone, are printing a high-quality photo, and then make sure it matches the type of colors. • Check the print quality setting and make sure photo paper such as HP Premium Photo Papers...print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Chapter 10 If you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. When you are satisfied with the product, print settings, or print cartridges. Or, replace the missing print cartridge...
... tone, are printing a high-quality photo, and then make sure it matches the type of colors. • Check the print quality setting and make sure photo paper such as HP Premium Photo Papers...print cartridges, but you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. Chapter 10 If you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. When you are satisfied with the product, print settings, or print cartridges. Or, replace the missing print cartridge...
User Guide
Page 63
self-test report shows a problem, clean the print cartridges. For best results when printing images, use HP papers or any unused photo paper to replace the print cartridges. When you plan to use immediately. Ink is not filling the text or graphics ...the issue, try the next solution. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the paper...
self-test report shows a problem, clean the print cartridges. For best results when printing images, use HP papers or any unused photo paper to replace the print cartridges. When you plan to use immediately. Ink is not filling the text or graphics ...the issue, try the next solution. For more information, see : "Print using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the paper...
User Guide
Page 64
...: The print cartridges needed to replace the print cartridges until print quality becomes unacceptable. Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. Genuine HP print cartridges are still noticing a problem, print a self-test report to determine if there is ink remaining in the print cartridges, but you are designed and tested with the print cartridges. If there is a problem with HP printers to see if your print cartridges are using...
...: The print cartridges needed to replace the print cartridges until print quality becomes unacceptable. Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. Genuine HP print cartridges are still noticing a problem, print a self-test report to determine if there is ink remaining in the print cartridges, but you are designed and tested with the print cartridges. If there is a problem with HP printers to see if your print cartridges are using...
User Guide
Page 65
... 12 Cause: The wrong kind of warranty date has not been reached, contact HP support. Go to use HP Advanced Photo Paper. Cause: The print cartridge was loaded in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. NOTE: During ink-backup mode, the product can only...
... 12 Cause: The wrong kind of warranty date has not been reached, contact HP support. Go to use HP Advanced Photo Paper. Cause: The print cartridge was loaded in the input tray. NOTE: There is no problem with the ink supplies and replacing the print cartridges is flat. NOTE: During ink-backup mode, the product can only...
User Guide
Page 66
... page. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the quality setting. NOTE: For maximum dpi resolution, go to increase the amount of the page. Chapter 10 NOTE: For maximum dpi resolution, go to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make...
... page. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the quality setting. NOTE: For maximum dpi resolution, go to increase the amount of the page. Chapter 10 NOTE: For maximum dpi resolution, go to recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridges • Solution 6: Replace the print cartridge Solution 1: Make...
User Guide
Page 67
... not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If there is a problem with the print cartridges. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Solution 5: Check the print cartridges Solution: Check the estimated ink levels in the print cartridges, but you are fibers or dust around the ink nozzles, clean the...
... not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If there is a problem with the print cartridges. Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. Solution 5: Check the print cartridges Solution: Check the estimated ink levels in the print cartridges, but you are fibers or dust around the ink nozzles, clean the...
User Guide
Page 68
... information, see if your print cartridge is unnecessary. 66 Solve a problem Solve a problem Solution 2: Check the paper type Solution: HP recommends that is flat. Printouts are ready to print, remove only the paper you use HP papers or any unused photo paper to the plastic bag. When you are faded or have finished printing, return any other paper...
... information, see if your print cartridge is unnecessary. 66 Solve a problem Solve a problem Solution 2: Check the paper type Solution: HP recommends that is flat. Printouts are ready to print, remove only the paper you use HP papers or any unused photo paper to the plastic bag. When you are faded or have finished printing, return any other paper...
User Guide
Page 69
If this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on page 12 Cause: ...the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. If this causes poor copy quality and slows down on top of the original was loaded in the print cartridges. If the self-test report shows a problem, clean the print cartridges. Solve a problem Solution 5: Check the print catridges...
If this did not solve the issue, try placing one or more information, see: • "Recommended papers for planning purposes only. NOTE: Ink level warnings and indicators provide estimates for printing" on page 8 • "Information on paper" on page 12 Cause: ...the Printer Toolbox from the HP Photosmart Software 1. The Printer Toolbox appears. If this causes poor copy quality and slows down on top of the original was loaded in the print cartridges. If the self-test report shows a problem, clean the print cartridges. Solve a problem Solution 5: Check the print catridges...
User Guide
Page 70
.... • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of the printed page. Follow the prompts until you can go to two minutes, uses one sheet of paper, and uses an increasing amount of the output, and then click ... print cartridges, try the next solution. After each stage, review the quality of warranty date has not been reached, contact HP support. TIP: After reviewing the solutions in a smaller size Solve a problem 68 Solve a problem For more information, go to HP's website to www.hp.com/support. You can only print ...
.... • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of the printed page. Follow the prompts until you can go to two minutes, uses one sheet of paper, and uses an increasing amount of the output, and then click ... print cartridges, try the next solution. After each stage, review the quality of warranty date has not been reached, contact HP support. TIP: After reviewing the solutions in a smaller size Solve a problem 68 Solve a problem For more information, go to HP's website to www.hp.com/support. You can only print ...
User Guide
Page 72
...input tray. Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was not securely installed. 70 Solve a problem For more information, see : • "Recommended papers for printing" on page 8 • "Information... on paper" on page 12 Cause: The wrong kind of paper was not loaded correctly. If this did not solve the issue, try the next solution. Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is ...
...input tray. Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was not securely installed. 70 Solve a problem For more information, see : • "Recommended papers for printing" on page 8 • "Information... on paper" on page 12 Cause: The wrong kind of paper was not loaded correctly. If this did not solve the issue, try the next solution. Chapter 10 NOTE: There is no problem with the ink supplies and replacing the print cartridges is ...
User Guide
Page 73
... print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is still ink on the back of the paper, try printing on a page of plain paper Solution: Print one or several sheets of plain paper in the input tray. 2. Solve a problem TrueType... icon Cause: The font was a custom size. Print a document with little or no text. 4. Solution 2: Wait...
... print cartridges Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is still ink on the back of the paper, try printing on a page of plain paper Solution: Print one or several sheets of plain paper in the input tray. 2. Solve a problem TrueType... icon Cause: The font was a custom size. Print a document with little or no text. 4. Solution 2: Wait...
User Guide
Page 74
... you have jagged edges when enlarged or printed. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Solve a problem 72 Solve a problem Load unused plain white paper into the input tray. Cause: The print cartridges needed to OK. Solution 2: Align the print cartridges Solution: Align the print cartridges. When prompted, ensure plain white letter or...
... you have jagged edges when enlarged or printed. In the Print Properties dialog box, click the Features tab, and then click Printer Services. Solve a problem 72 Solve a problem Load unused plain white paper into the input tray. Cause: The print cartridges needed to OK. Solution 2: Align the print cartridges Solution: Align the print cartridges. When prompted, ensure plain white letter or...
User Guide
Page 78
... all paper from the copper-colored contacts, but still might cover the ink nozzles. Solution 3: Check the print cartridge Solution: Check each print cartridge. Cause: The product picked up two sheets of envelopes was loaded incorrectly. The tape might have been removed... from the input tray before loading the envelopes. If this did not solve the issue, try the next solution. Cause: A stack of paper. If the first solution does not solve the problem...
... all paper from the copper-colored contacts, but still might cover the ink nozzles. Solution 3: Check the print cartridge Solution: Check each print cartridge. Cause: The product picked up two sheets of envelopes was loaded incorrectly. The tape might have been removed... from the input tray before loading the envelopes. If this did not solve the issue, try the next solution. Cause: A stack of paper. If the first solution does not solve the problem...
User Guide
Page 98
... ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is missing, incorrectly installed, or not intended for your product • Printing in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings...
... ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is missing, incorrectly installed, or not intended for your product • Printing in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink Solution: Ink level warnings...
User Guide
Page 115
... indicated print cartridges were installed incorrectly. Print cartridge problem The message might damage the product if the print cartridges are listed in order, with the most likely solution first. Check to the far right side of compatible print cartridges, see the printed documentation that came with the first solution. Errors 113 Solve a problem You might indicate which print cartridge is resolved. Open the print cartridge...
... indicated print cartridges were installed incorrectly. Print cartridge problem The message might damage the product if the print cartridges are listed in order, with the most likely solution first. Check to the far right side of compatible print cartridges, see the printed documentation that came with the first solution. Errors 113 Solve a problem You might indicate which print cartridge is resolved. Open the print cartridge...
