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HP C4680 Support Question

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Question posted by mikero on October 17th, 2012

Hp Photosmart C4680 Printer Has Error Mssg: Print Cartridge Problem. Solution?

Error mssg is indicated for the color cartridge.  Does this mean it's empty, or some other problem?  I've removed both cartridges and put them back in, but still get error mssg on the color cartridge. 

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Related HP C4680 Manual Pages

Basics Guide - Page 14

.... Do not place or spray liquid directly on right front corner of the HP Photosmart. HP Photosmart overview The product aligns the print cartridges. Turn on the glass, since they can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that your HP device. Clean the glass with a soft cloth or sponge slightly moistened with a dry, soft...
Basics Guide - Page 21

... cartridges) : 4.70 kg (10.34 pounds) Power specifications • Power consumption: 20 watts maximum (average printing)...HP Photosmart C4600 series, etc.) or product numbers (Q8418A, etc.). System requirements Software system requirements are provided in this section. For additional regulatory and environmental information, including the Declaration of supported media sizes, see the printer...
User Guide - Page 3

... 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...21 Print a Web page...22 5 Scan Scan to a computer...27 Scan to a memory card...28 6 Copy Copy text or mixed documents 31 7 Reprint photos...35 8 Save photos...37 9 Work with cartridges Check the estimated ink...
User Guide - Page 7

... features Printer parts Figure 2-1 Printer parts Get to know the HP Photosmart 1 Color graphics display (also referred to as the display) 2 Control panel 3 On button 4 Photo light 5 Memory card slot for Memory Stick cards 6 Memory card slot for Secure Digital and xD cards 7 Paper tray 8 Paper tray extender (also referred to as the tray extender) 9 Cartridge...
User Guide - Page 10

.../region, follow the prompts to select your HP Photosmart. glossy or soft gloss (satin matte). This affordable, photo paper dries quickly for casual photo printing. Original HP inks and HP Advanced Photo Paper have a look and feel comparable to a store-processed photo. NOTE: At this paper with any inkjet printer. It is acid-free. Get sharp, crisp...
User Guide - Page 27

...Printing: Print two-sided pages with the HP Photosmart manually. To create a printing shortcut 1. Make sure the product is removed from within your software application, click Print. 2. In the Printing Shortcuts list, click a printing...click Print. 2. The original HP shortcuts cannot be called Properties, Options, Printer Setup, Printer, or Preferences. 4. In the HP Solution ...
User Guide - Page 41

... printing delays. In the HP Solution Center, click Settings, point to replace a cartridge. NOTE: If you receive a low-ink warning message, consider having a replacement cartridge available to replace the cartridges until the print quality is unacceptable. The Printer Toolbox appears. 2. Work with cartridges 9 Work with cartridges 39 NOTE: Ink level warnings and indicators...
User Guide - Page 66

...recover • Solution 4: Clean the print cartridge nozzles • Solution 5: Check the print cartridgesSolution 6: Replace the print cartridge Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the light blue, gray, or brown hues in the input tray. For more information, see : "Print using Maximum dpi" on page 23 64 Solve a problem Use a higher quality...
User Guide - Page 69

... are still noticing a problem, print a self-test report to replace the print cartridges until print quality becomes unacceptable. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Cause: Debris might need to determine if there is ink remaining in the print cartridges, but you are making a copy, place a protective sheet on the glass Solution: If you might...
User Guide - Page 74

...might have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Solve a problem 72 Solve a problem NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. To align the print cartridges from the Print Properties dialog box. Click the Device Services tab. 5. Click Align the Print Cartridges. 6. If this...
User Guide - Page 89

...computer. The OCR language tells the software how to the correct optical character recognition (OCR) language. Errors 87 Solve a problem Cause: The print cartridge door was open Solution: Close the print cartridge door. To install the OCR software, you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be incomprehensible. NOTE: If you must...
User Guide - Page 98

... the following is a list of paper is loaded in wrong slot • Print cartridge problem • Previously used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a power strip or by turning off properly. Print cartridge messages The following solutions to be inaccurate or unavailable. You do not need to resolve the issue...
User Guide - Page 103

... cord from it towards you out of the print cartridges. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. To clean the print cartridge contacts 1. Errors 101 Solve a problem Lightly press down on the product and open the print cartridge door. Hold the print cartridge by its sides. If the problem persists, clean the contacts of the slot...
User Guide - Page 109

... tab. Cause: The indicated print cartridge were installed incorrectly. If it forward into the socket. If this did not solve the issue, try the next solution. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts. Solve a problem 6. Make sure the clear plastic tape has been removed. 4. Check for the tri-color print cartridge on the right...
User Guide - Page 113

...slots. Errors 111 Solve a problem If prompted, choose your country/region, and then click Contact HP for information on . Cause: The print cartridges were not intended for technical support. If prompted, choose your country/region, and then click Contact HP for use in wrong slot Solution: Remove and reinsert the print cartridges and verify that came with the product. Print cartridge is...
User Guide - Page 115

... is causing the problem. You might indicate which cartridge is having the problem 1. Print cartridge problem The message might damage the product if the print cartridges are not docked safely when you are listed in order, with the first solution. If so, try to determine which cartridge is causing the problem, follow these steps to remove them. 2. The print carriage moves to...
User Guide - Page 117

...print cartridge Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that came with both print cartridges. 11. Make sure the product is turned on the left. Then push the print cartridge forward until it clicks into the slot on . For a list of the product. 3. Errors 115 Solve a problem Also, make sure the print cartridges...
User Guide - Page 118

...been removed. Solve a problem 6. Cause: The indicated print cartridges were installed incorrectly. Then push the print cartridge forward until it forward into the socket. Repeat steps 1 and 2 for possible damage to the coppercolored contacts or ink nozzles. If this did not solve the issue, try the next solution. Chapter 10 4. Make sure you do not remove the copper colored...
User Guide - Page 119

...print cartridge or the product. The print carriage moves to clean the print cartridge contacts. NOTE: Do not remove both print cartridges at a time. Do not leave a print cartridge outside the HP Photosmart... the print cartridge contacts for more than 30 minutes. 4. Errors 117 Solve a problem TIP: Coffee filters are lint-free and work well for cleaning print cartridges. •...
User Guide - Page 121

...the indicated print cartridges with HP printers to continue. Go to avoid printing delays. General printer error Solution: Write down the error code provided in the message, and then contact HP support. Original HP ink has been depleted Solution: Follow the prompts on the display to help you use genuine HP print cartridges. Genuine HP print cartridges are experiencing the problem...

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