Setup Guide
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...-le. PT Problema: (Somente Windows) A tela A configuração do HP All-in-One. Verifique todas as telas. Débranchez le câble USB, puis introduisez le CD HP Tout-en-un de couleur bleue. Do not plug the USB cable into the computer. FR...Action: Cancel all connections. Verifique se o cabo USB está conectado ao computador. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Unplug the device and ...
...-le. PT Problema: (Somente Windows) A tela A configuração do HP All-in-One. Verifique todas as telas. Débranchez le câble USB, puis introduisez le CD HP Tout-en-un de couleur bleue. Do not plug the USB cable into the computer. FR...Action: Cancel all connections. Verifique se o cabo USB está conectado ao computador. EN Troubleshooting FR Résolution des problèmes PT Solução de problemas AR www.hp.com/support EN Problem: (Windows) The Microsoft Add Hardware screen appears. Action: Unplug the device and ...
Basics Guide
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... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
... 10 x 15 cm (4 x 6 inch) photos 7 Scan an image...8 Make a copy...9 Replace the print cartridges...9 Clean the HP Photosmart...12 2 Troubleshooting and support Uninstall and reinstall the software 14 Hardware setup troubleshooting 15 Clear paper jams...17 Print cartridge troubleshooting 18 Support process...18 3 Technical information System requirements...19 Product specifications...19 Regulatory notices...19 Warranty...
Basics Guide
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...range of features and functions, including use of the HP Photosmart Software that came with the HP Photosmart. NOTE: This guide introduces basic operations and troubleshooting, as well as the tray extender) Cartridge door Cartridge access area Print carriage 2 HP Photosmart overview The HP Photosmart at a glance HP Photosmart overview Label 1 2 3 4 5 6 7 ... photos from the control panel, without turning on your computer. You can access many HP Photosmart functions directly from a memory card. 1 HP Photosmart overview Use the HP Photosmart to as provides information for contacting...
...range of features and functions, including use of the HP Photosmart Software that came with the HP Photosmart. NOTE: This guide introduces basic operations and troubleshooting, as well as the tray extender) Cartridge door Cartridge access area Print carriage 2 HP Photosmart overview The HP Photosmart at a glance HP Photosmart overview Label 1 2 3 4 5 6 7 ... photos from the control panel, without turning on your computer. You can access many HP Photosmart functions directly from a memory card. 1 HP Photosmart overview Use the HP Photosmart to as provides information for contacting...
Basics Guide
Page 6
...resources, both printed and electronic provide information about setting up your HP Photosmart and installing software. For more information A variety of your HP Photosmart. HP Photosmart overview Chapter 1 Find more information, see "Troubleshooting and support" on page 14 in this guide, including features ... • Windows: Click Start > All Programs > HP > Photosmart C4600 series > Help. • Macintosh: Open the HP Device Manager and click the ? Make sure you have Internet access, you installed with your HP Photosmart that are not described in this guide. If you follow...
...resources, both printed and electronic provide information about setting up your HP Photosmart and installing software. For more information A variety of your HP Photosmart. HP Photosmart overview Chapter 1 Find more information, see "Troubleshooting and support" on page 14 in this guide, including features ... • Windows: Click Start > All Programs > HP > Photosmart C4600 series > Help. • Macintosh: Open the HP Device Manager and click the ? Make sure you have Internet access, you installed with your HP Photosmart that are not described in this guide. If you follow...
Basics Guide
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...Troubleshooting and support For more troubleshooting information, see the inside back cover of this guide. Disconnect the USB cable from your software. Reinstall the HP Photosmart software. Make sure to uninstall and then reinstall the software. NOTE: It is complete, the HP Digital Imaging Monitor icon appears in -One...before restarting your installation is provided for the HP Photosmart. Disconnect the product from www.hp.com/support. 7. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and ...
...Troubleshooting and support For more troubleshooting information, see the inside back cover of this guide. Disconnect the USB cable from your software. Reinstall the HP Photosmart software. Make sure to uninstall and then reinstall the software. NOTE: It is complete, the HP Digital Imaging Monitor icon appears in -One...before restarting your installation is provided for the HP Photosmart. Disconnect the product from www.hp.com/support. 7. 2 Troubleshooting and support This chapter contains troubleshooting information for installation and configuration issues, and ...
Basics Guide
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... to on . Plug in the Setup Guide that came with the HP Photosmart. If this did not solve the issue, try the next solution. Plug the power cord back in -One Installer. 7. After the software is firmly connected to turn on ...Troubleshooting and support Hardware setup troubleshooting 15 Solution 2: Reset the product Solution: Turn off . If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Cause: The product experienced an error. To reinstall the software, insert the HP Photosmart...
... to on . Plug in the Setup Guide that came with the HP Photosmart. If this did not solve the issue, try the next solution. Plug the power cord back in -One Installer. 7. After the software is firmly connected to turn on ...Troubleshooting and support Hardware setup troubleshooting 15 Solution 2: Reset the product Solution: Turn off . If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Cause: The product experienced an error. To reinstall the software, insert the HP Photosmart...
Basics Guide
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...language you want to use with the product. Press the button next to Set Language. 4. You can cause errors. Troubleshooting and support 16 Troubleshooting and support Go to : www.hp.com/support. Press the buttons next to the up the product. Connecting the USB cable before the software was not... installed. The Copy Menu appears. 2. Press the buttons next to OK. 8. When the country/region you have installed the software, plug one end of the USB cable into the back of your language and country/region 1. I connected the USB cable, but I am having a problem, contact...
...language you want to use with the product. Press the button next to Set Language. 4. You can cause errors. Troubleshooting and support 16 Troubleshooting and support Go to : www.hp.com/support. Press the buttons next to the up the product. Connecting the USB cable before the software was not... installed. The Copy Menu appears. 2. Press the buttons next to OK. 8. When the country/region you have installed the software, plug one end of the USB cable into the back of your language and country/region 1. I connected the USB cable, but I am having a problem, contact...
Basics Guide
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... solution. Solution 5: Load paper in the paper tray Solution: Load paper in the tab on your computer to change your product to release the door. Troubleshooting and support Clear paper jams 17 Make sure the power cord is turned off. Cause: You sent the print job to turn on the product... the On button to the default printer, but this did not solve the issue, try the next solution. Cause: There might have been a problem with one or more of a paper jam, check the rear door. If the first solution does not solve the problem, continue trying the remaining solutions until the ...
... solution. Solution 5: Load paper in the paper tray Solution: Load paper in the tab on your computer to change your product to release the door. Troubleshooting and support Clear paper jams 17 Make sure the power cord is turned off. Cause: You sent the print job to turn on the product... the On button to the default printer, but this did not solve the issue, try the next solution. Cause: There might have been a problem with one or more of a paper jam, check the rear door. If the first solution does not solve the problem, continue trying the remaining solutions until the ...
Basics Guide
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... driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are experiencing problems with printing, you do not remove all HP customers. Press the button next to OK to all the...device, country/region, and language. If you might be remaining inside back cover of paper that came with one of the rollers. Troubleshooting and support 18 Troubleshooting and support Gently push the door forward until it from the product, more information, see the inside the ...
... driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are experiencing problems with printing, you do not remove all HP customers. Press the button next to OK to all the...device, country/region, and language. If you might be remaining inside back cover of paper that came with one of the rollers. Troubleshooting and support 18 Troubleshooting and support Gently push the door forward until it from the product, more information, see the inside the ...
User Guide
Page 3
Contents Contents 1 HP Photosmart C4600 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...... supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 ...
Contents Contents 1 HP Photosmart C4600 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 4 Print Print documents...13 Print photos...14 Print envelopes...21 Print on specialty media...... supplies...42 Cartridge warranty information 43 10 Solve a problem HP support...45 Uninstall and reinstall the software 48 Setup troubleshooting...49 Print quality troubleshooting...58 Print troubleshooting...73 Memory card troubleshooting 77 Copy troubleshooting...81 Scan troubleshooting...85 Errors...87 12 Technical information Notice...123 Specifications...123 ...
User Guide
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.... 10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register...
.... 10 Solve a problem This section contains the following topics: • HP support • Uninstall and reinstall the software • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register...
User Guide
Page 51
...Turn off the product, wait one minute, then restart it ). 3. Many issues are caused when the product is properly installed, double-click the HP Solution Center icon on the computer. Restart your computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears ...ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown Error has occurred Setup troubleshooting 49 This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am...
...Turn off the product, wait one minute, then restart it ). 3. Many issues are caused when the product is properly installed, double-click the HP Solution Center icon on the computer. Restart your computer before the HP Photosmart software is complete, the HP Digital Imaging Monitor icon appears ...ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown Error has occurred Setup troubleshooting 49 This section contains the following topics: • The product will not turn on • I connected the USB cable, but I am...
User Guide
Page 53
...take a few minutes for technical support. If this time, you have a mechanical failure. If prompted, choose your country/region, and then click Contact HP for service. It might have completed all of the steps provided in , and then press the On button to function properly. CAUTION: If the ...product still does not turn on . Solve a problem Setup troubleshooting 51 Solution 2: Reset the product Solution: Turn off . Plug the power cord back in the previous solutions and are still having a problem, contact...
...take a few minutes for technical support. If this time, you have a mechanical failure. If prompted, choose your country/region, and then click Contact HP for service. It might have completed all of the steps provided in , and then press the On button to function properly. CAUTION: If the ...product still does not turn on . Solve a problem Setup troubleshooting 51 Solution 2: Reset the product Solution: Turn off . Plug the power cord back in the previous solutions and are still having a problem, contact...
User Guide
Page 55
... directly to resume printing. For more information on the back of the USB cable is turned on your computer. • Check other . Setup troubleshooting 53 Verify that the USB cable is , choose the appropriate setting to your computer. • Check the USB cable. Try connecting it is securely..., see the Setup Guide that came with the operating system installed on . Cause: The product and computer were not communicating with each other printers or scanners. After the cable is on again. If the hub is connected properly, turn off the product, and then turn it to...
... directly to resume printing. For more information on the back of the USB cable is turned on your computer. • Check other . Setup troubleshooting 53 Verify that the USB cable is , choose the appropriate setting to your computer. • Check the USB cable. Try connecting it is securely..., see the Setup Guide that came with the operating system installed on . Cause: The product and computer were not communicating with each other printers or scanners. After the cable is on again. If the hub is connected properly, turn off the product, and then turn it to...
User Guide
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... XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. Click Selective Startup. Solve a problem Setup troubleshooting 55 Turn off programs that run in the background. e. g. On the Windows taskbar, click Start. The MSCONFIG utility application appears. Click ... is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to twain_32 old. 3. d. Click Disable all the items that it . c. Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. Remove all...
... XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. Click Selective Startup. Solve a problem Setup troubleshooting 55 Turn off programs that run in the background. e. g. On the Windows taskbar, click Start. The MSCONFIG utility application appears. Click ... is manufactured by HP or Compaq, do one of the computer utilities, such as the anti-virus software, but are related to twain_32 old. 3. d. Click Disable all the items that it . c. Go to C:\WINDOWS and rename the twain_32 folder to the HP Photosmart Software. Remove all...
User Guide
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...troubleshooting Use this section for help you easily produce great results, time after time. Try the following print quality problems, try the solutions in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean or replace the print catridges Solution 1: Make sure you expected. HP recommends that you purchased genuine HP...inaccurate, or bleeding colors If your printout has one way on the page. For example, the colors in your computer screen but print out differently, or magenta was replaced with HP printers to see if your print cartridges are designed...
...troubleshooting Use this section for help you easily produce great results, time after time. Try the following print quality problems, try the solutions in ink-backup mode • Solution 5: Check the print settings • Solution 6: Clean or replace the print catridges Solution 1: Make sure you expected. HP recommends that you purchased genuine HP...inaccurate, or bleeding colors If your printout has one way on the page. For example, the colors in your computer screen but print out differently, or magenta was replaced with HP printers to see if your print cartridges are designed...
User Guide
Page 61
...the plastic bag. For best results when printing images, use HP papers or any unused photo paper to use immediately. When you use HP Advanced Photo Paper. This will differ from curling. NOTE: There is no problem with only one print cartridge installed. If this did not solve the issue...the next solution. If this did not solve the issue, try the next solution. If the paper is not wrinkled. Solve a problem Print quality troubleshooting 59 This can happen if the paper is appropriate for printing" on page 8 • "Information on paper" on a flat surface in ink-backup...
...the plastic bag. For best results when printing images, use HP papers or any unused photo paper to use immediately. When you use HP Advanced Photo Paper. This will differ from curling. NOTE: There is no problem with only one print cartridge installed. If this did not solve the issue...the next solution. If this did not solve the issue, try the next solution. If the paper is not wrinkled. Solve a problem Print quality troubleshooting 59 This can happen if the paper is appropriate for printing" on page 8 • "Information on paper" on a flat surface in ink-backup...
User Guide
Page 62
...low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. For more information, see if advanced color settings such as HP Premium Photo Papers, is loaded in ink-backup mode. Or, replace the missing print cartridge. For example, check to see : • "...missing and the product was printing in the input tray. If this did not solve the issue, try the next solution. No further troubleshooting is required. If this case, there is nothing wrong with the print cartridges. If there is ink remaining in the print cartridges,...
...low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. For more information, see if advanced color settings such as HP Premium Photo Papers, is loaded in ink-backup mode. Or, replace the missing print cartridge. For example, check to see : • "...missing and the product was printing in the input tray. If this did not solve the issue, try the next solution. No further troubleshooting is required. If this case, there is nothing wrong with the print cartridges. If there is ink remaining in the print cartridges,...
User Guide
Page 63
...any other paper type that you plan to replace the print cartridges. Use a higher quality setting to print, remove only the paper you use HP papers or any unused photo paper to be cleaned or there was insufficient ink. Always make sure it matches the type of ink used for... the product. This will prevent the photo paper from curling. Solve a problem Print quality troubleshooting 61 When you are printing on a flat surface in the input tray. • Check the quality setting. For best results when printing images, use...
...any other paper type that you plan to replace the print cartridges. Use a higher quality setting to print, remove only the paper you use HP papers or any unused photo paper to be cleaned or there was insufficient ink. Always make sure it matches the type of ink used for... the product. This will prevent the photo paper from curling. Solve a problem Print quality troubleshooting 61 When you are printing on a flat surface in the input tray. • Check the quality setting. For best results when printing images, use...
User Guide
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...information, see if your country/region, and then click Contact HP for information on calling for printing" on page 8 • "Information on paper" on a flat surface in a cool, dry place. Solve a problem Print quality troubleshooting 63 Store photo media in the input tray. Solution 2: ...Use a higher print quality setting Solution: Check the quality setting. When you use HP papers or any unused photo paper to see : • "Recommended papers...
...information, see if your country/region, and then click Contact HP for information on calling for printing" on page 8 • "Information on paper" on a flat surface in a cool, dry place. Solve a problem Print quality troubleshooting 63 Store photo media in the input tray. Solution 2: ...Use a higher print quality setting Solution: Check the quality setting. When you use HP papers or any unused photo paper to see : • "Recommended papers...