User Guide
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... maintenance 113 Device Disconnected...118 Ink Alert...118 HP recommends you have a replacement available for use in this printer 121 The following cartridges are in the wrong slots 120 Cartridge Problem...120 Paper Mismatch...120 The cartridge cradle cannot move 120 Paper Jam...121 The printer is out of paper 121 Incompatible Cartridge(s 121 The following cartridge...
... maintenance 113 Device Disconnected...118 Ink Alert...118 HP recommends you have a replacement available for use in this printer 121 The following cartridges are in the wrong slots 120 Cartridge Problem...120 Paper Mismatch...120 The cartridge cradle cannot move 120 Paper Jam...121 The printer is out of paper 121 Incompatible Cartridge(s 121 The following cartridge...
User Guide
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...wrinkled ◦ Media with any inkjet printer. Great for easy handling. HP Everyday Photo Paper Print colorful, everyday snapshots at a time into a tray. Get sharp, crisp images when you may end up with your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel comparable to... of printing affordable professional photos with a paper jam or an incorrect print. • Load media print-side down, aligned against the back of the tray. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other supplies,...
...wrinkled ◦ Media with any inkjet printer. Great for easy handling. HP Everyday Photo Paper Print colorful, everyday snapshots at a time into a tray. Get sharp, crisp images when you may end up with your HP printer. Original HP inks and HP Advanced Photo Paper have a look and feel comparable to... of printing affordable professional photos with a paper jam or an incorrect print. • Load media print-side down, aligned against the back of the tray. HP recommends loading special media no higher than 3/4 full. • To prevent jams, poor print quality, and other supplies,...
User Guide
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...or manually by using Mac OS X, the device prints the second side first. 26 Use the device On the File menu, click Page Setup. Jams might occur with these media types. • Several kinds of a page • Always use media that you want , and then click OK.... on both sides of media require a specific orientation when you want (such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. Click Start, point to Settings, and then click Printers or Printers and Faxes. - When you print from a computer running Windows, the device prints the first side...
...or manually by using Mac OS X, the device prints the second side first. 26 Use the device On the File menu, click Page Setup. Jams might occur with these media types. • Several kinds of a page • Always use media that you want , and then click OK.... on both sides of media require a specific orientation when you want (such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. Click Start, point to Settings, and then click Printers or Printers and Faxes. - When you print from a computer running Windows, the device prints the first side...
User Guide
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..., if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have a new ink ... Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • ...Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Do not leave the ink...
..., if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have a new ink ... Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • ...Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Do not leave the ink...
User Guide
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...HP. The problem might not appear on the computer screen. feed problems. • Power light is working correctly. Troubleshooting tips and resources 65 Examples of your printout, use the software you do not see Solve paper- align the printer...panel lights reference. • No error messages appear on the other things you can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the ... approximately 12 minutes to resolve printing problems. • For a paper jam, see Clear a jam in the ready state.
...HP. The problem might not appear on the computer screen. feed problems. • Power light is working correctly. Troubleshooting tips and resources 65 Examples of your printout, use the software you do not see Solve paper- align the printer...panel lights reference. • No error messages appear on the other things you can check: • Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the ... approximately 12 minutes to resolve printing problems. • For a paper jam, see Clear a jam in the ready state.
User Guide
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...Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that you remove all paper from the input tray before loading the envelopes. Print troubleshooting 69 Cause: The wrong type of envelopes was...the stack of envelopes correctly • Solution 2: Check the envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the page • A blank page came out...did not solve the issue, try to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
...Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that you remove all paper from the input tray before loading the envelopes. Print troubleshooting 69 Cause: The wrong type of envelopes was...the stack of envelopes correctly • Solution 2: Check the envelope type • Solution 3: Tuck the flaps to avoid paper jams Solution 1: Load the stack of envelopes correctly Solution: Load a stack of the page • A blank page came out...did not solve the issue, try to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
User Guide
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... a non-HP software application produced unexpected results. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution...
... a non-HP software application produced unexpected results. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution...
User Guide
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... product, check the status of the printer to force the print carriage. Verify that the USB cable is turned on. Cause: The product experienced an error. 72 Maintain and troubleshoot In the HP Solution Center Software, click Settings, and then click Status. Cause: The print carriage had a paper jam. After the cable is not...
... product, check the status of the printer to force the print carriage. Verify that the USB cable is turned on. Cause: The product experienced an error. 72 Maintain and troubleshoot In the HP Solution Center Software, click Settings, and then click Status. Cause: The print carriage had a paper jam. After the cable is not...
User Guide
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...printing a previously saved version of the document that is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in order, with the most likely solution first. Make sure the power cord is firmly connected to resolve the issue. If this ...tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the ...
...printing a previously saved version of the document that is resolved. • Solution 1: Turn on the product • Solution 2: Load paper in order, with the most likely solution first. Make sure the power cord is firmly connected to resolve the issue. If this ...tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the ...
User Guide
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... had changed to ensure that the printer is performing another task. Cause: The product was not the selected printer. Cause: The status of paper. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot The cancelled print job jams the queue and prevents the next print job ... either offline or stop printing. Cause: The product was busy with another task your software application. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If this did...
... had changed to ensure that the printer is performing another task. Cause: The product was not the selected printer. Cause: The status of paper. Solution 6: Remove all cancelled print jobs from printing. 74 Maintain and troubleshoot The cancelled print job jams the queue and prevents the next print job ... either offline or stop printing. Cause: The product was busy with another task your software application. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. If this did not solve the issue, try the next solution. If this did...
User Guide
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From your computer, open the printer folder and see if the cancelled job remains in the queue. If the print job remains in the product. In the HP Solution Center software, click Settings, and then click Status. If this did not solve the issue, try the next solution.... solution. Cause: The computer was in the print queue. For more information, see if the print carriage will damage the printer. Cause: The print carriage had a paper jam. If the connections are active and the product is not already unplugged. Solution 8: Make sure the print carriage can move...
From your computer, open the printer folder and see if the cancelled job remains in the queue. If the print job remains in the product. In the HP Solution Center software, click Settings, and then click Status. If this did not solve the issue, try the next solution.... solution. Cause: The computer was in the print queue. For more information, see if the print carriage will damage the printer. Cause: The print carriage had a paper jam. If the connections are active and the product is not already unplugged. Solution 8: Make sure the print carriage can move...
User Guide
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... the next solution. If this did not solve the issue, try printing on a page of plain paper Solution: Print one or several sheets of plain paper to clear a paper jam, replace it snaps into place. If you removed the rear door to soak up any excess ink in the input tray. 2.... Cause: Ink accumulated inside the product, where the back of plain paper. Chapter 5 Solution 1: Make sure the paper is loaded correctly Solution:...
... the next solution. If this did not solve the issue, try printing on a page of plain paper Solution: Print one or several sheets of plain paper to clear a paper jam, replace it snaps into place. If you removed the rear door to soak up any excess ink in the input tray. 2.... Cause: Ink accumulated inside the product, where the back of plain paper. Chapter 5 Solution 1: Make sure the paper is loaded correctly Solution:...
User Guide
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...the issue, try the next solution. Print quality troubleshooting 93 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for a paper jam • Solution 6: Service the product Solution 1: Restart the product Solution: Turn off the product, and then unplug the power cord... the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • Solution 2: Make sure the paper is not set incorrectly. If this did not solve the issue, try the print job again. Print the image with the most likely solution first...
...the issue, try the next solution. Print quality troubleshooting 93 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for a paper jam • Solution 6: Service the product Solution 1: Restart the product Solution: Turn off the product, and then unplug the power cord... the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Restart the product • Solution 2: Make sure the paper is not set incorrectly. If this did not solve the issue, try the print job again. Print the image with the most likely solution first...
User Guide
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... then click Contact HP for information on calling for paper debris in the previous solutions, contact HP support for automatic servicing to reprint Solution: If the black cartridge is not sharp and the edges are rough. Cause: The rollers were dirty and needed to clear a paper jam from the front ...of the device. Black print quality should start to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. ...
... then click Contact HP for information on calling for paper debris in the previous solutions, contact HP support for automatic servicing to reprint Solution: If the black cartridge is not sharp and the edges are rough. Cause: The rollers were dirty and needed to clear a paper jam from the front ...of the device. Black print quality should start to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is not a problem with your ink supplies. ...
User Guide
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...are printing with both hands and then pull it . For more information, see Load media. • Clear a jam in the device • Tips for avoiding jams Clear a jam in the device To clear a jam 1. CAUTION: Trying to print with media that is not wrinkled, folded, or damaged. • Make sure ...of the duplexer and lower its cover. If the jam is not there, and you are not too full. Clear jams 111 For more information, see Select print media. • Make sure to clear a paper jam from the output tray. Always access and clear paper jams through the rear access panel or duplexer. 2. d....
...are printing with both hands and then pull it . For more information, see Load media. • Clear a jam in the device • Tips for avoiding jams Clear a jam in the device To clear a jam 1. CAUTION: Trying to print with media that is not wrinkled, folded, or damaged. • Make sure ...of the duplexer and lower its cover. If the jam is not there, and you are not too full. Clear jams 111 For more information, see Select print media. • Make sure to clear a paper jam from the output tray. Always access and clear paper jams through the rear access panel or duplexer. 2. d....
User Guide
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... media. If it does not move • Paper Jam • The printer is paper remaining inside the device, ensure the carriage has moved to print • Previously used genuine HP cartridge • Ink Service Capacity Warning • General printer error 112 Maintain and troubleshoot Errors (Windows) ...Problem - If there is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you remove any jam. 4. Do not reach into the ...
... media. If it does not move • Paper Jam • The printer is paper remaining inside the device, ensure the carriage has moved to print • Previously used genuine HP cartridge • Ink Service Capacity Warning • General printer error 112 Maintain and troubleshoot Errors (Windows) ...Problem - If there is out of paper. • Incompatible Cartridge(s) • Printer Offline • Printer Paused • Document failed to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you remove any jam. 4. Do not reach into the ...
User Guide
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...to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts and indicators provide estimates for a paper jam or other obstruction Use the following to be missing or damaged Use the following to correct the error: • Load media •...: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Clear a jam in the device • Hardware installation suggestions 120 Maintain and troubleshoot...
...to correct the error: • Replace the ink cartridges • Supplies NOTE: Ink level alerts and indicators provide estimates for a paper jam or other obstruction Use the following to be missing or damaged Use the following to correct the error: • Load media •...: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following to correct the error: • Clear a jam in the device • Hardware installation suggestions 120 Maintain and troubleshoot...
User Guide
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... HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is not intended for use in this printer • The following cartridges are not intended for your operating system, do one of paper. Paper Jam There... is out of the following cartridge is not intended for use in the device The printer is a paper jam (or misfeed). Errors (Windows) 121 Double-click the icon for use in this printer Use the following cartridge is paused ...
... HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: To check if the printer is not intended for use in this printer • The following cartridges are not intended for your operating system, do one of paper. Paper Jam There... is out of the following cartridge is not intended for use in the device The printer is a paper jam (or misfeed). Errors (Windows) 121 Double-click the icon for use in this printer Use the following cartridge is paused ...
User Guide
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...ink to match the media Interpreting control-panel lights 125 The device is on . No action is required. For more information, visit the HP Web site (www.hp.com/support) for the ink to continue printing. • If the error persists, turn the device off . • Connect the ...power cable. • Press (Power button). Load paper and press (Resume button). Explanation and recommended action The device is off , and then on or off . The device carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume button) to ...
...ink to match the media Interpreting control-panel lights 125 The device is on . No action is required. For more information, visit the HP Web site (www.hp.com/support) for the ink to continue printing. • If the error persists, turn the device off . • Connect the ...power cable. • Press (Power button). Load paper and press (Resume button). Explanation and recommended action The device is off , and then on or off . The device carriage has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume button) to ...
User Guide
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... quality smeared ink 80 print quality report 60 print settings print quality 80 printer driver accessories settings 14 settings 25 version 134 warranty 139 Printer Status page print 40 printer status page information on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support 142 phone customer support 134 phone support...
... quality smeared ink 80 print quality report 60 print settings print quality 80 printer driver accessories settings 14 settings 25 version 134 warranty 139 Printer Status page print 40 printer status page information on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support 142 phone customer support 134 phone support...