Wired/Wireless Networking Guide
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... required information and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11...
... required information and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11...
Wired/Wireless Networking Guide
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...have been turned on. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel. (For more information, see "Solving wireless ...HP device, and your HP Officejet/Officejet Pro device over a network, try printing the document. The following suggestions in this order: router first, and then the HP device. If you are unable to connect, turn off the router and the HP device, and then turn them back on in the order listed: 1. Basic troubleshooting...
...have been turned on. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your computer.) Select Setup Assistant or Network Setup Assistant from the HP device control panel. (For more information, see "Solving wireless ...HP device, and your HP Officejet/Officejet Pro device over a network, try printing the document. The following suggestions in this order: router first, and then the HP device. If you are unable to connect, turn off the router and the HP device, and then turn them back on in the order listed: 1. Basic troubleshooting...
Wired/Wireless Networking Guide
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... indicator lights, one that is connected to your computer. Follow the onscreen instructions. Advanced troubleshooting If you still do not have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two...
... indicator lights, one that is connected to your computer. Follow the onscreen instructions. Advanced troubleshooting If you still do not have indicator lights beside the port where the Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two...
Wired/Wireless Networking Guide
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... then click Print & Fax. 2. To check the HP device's status, complete the following , depending on page 12. If the printers on your computer are on your firewall settings to allow the computer and HP Officejet/Officejet Pro device to the next section regarding firewalls. 3....sure both the computer and HP device have the HP software installed, you can use the HP device over the network, continue to communicate with HP devices" on the Network Configuration Page (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is blocking ...
... then click Print & Fax. 2. To check the HP device's status, complete the following , depending on page 12. If the printers on your computer are on your firewall settings to allow the computer and HP Officejet/Officejet Pro device to the next section regarding firewalls. 3....sure both the computer and HP device have the HP software installed, you can use the HP device over the network, continue to communicate with HP devices" on the Network Configuration Page (for additional troubleshooting help. 4. Make sure the HP Officejet/Officejet Pro device is blocking ...
User Guide
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...1. Unplug this document is a registered mark owned by the U.S. If the product does not operate normally, see Maintain and troubleshoot. 8. Nothing herein should be construed as allowed under copyright laws. Install the product securely on the product. 3. Edition 1,... where no user-serviceable parts inside. Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. All rights reserved. HP shall not be damaged. 7. registered trademarks of injury from wall outlets before cleaning. 4. Safety information Always follow basic safety...
...1. Unplug this document is a registered mark owned by the U.S. If the product does not operate normally, see Maintain and troubleshoot. 8. Nothing herein should be construed as allowed under copyright laws. Install the product securely on the product. 3. Edition 1,... where no user-serviceable parts inside. Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. All rights reserved. HP shall not be damaged. 7. registered trademarks of injury from wall outlets before cleaning. 4. Safety information Always follow basic safety...
User Guide
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...36 Toolbox tabs ...36 Network Toolbox...37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless...firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot Work with ink ...
...36 Toolbox tabs ...36 Network Toolbox...37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless...firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot Work with ink ...
User Guide
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...Blank or partial page printed 67 Something on the page is missing or incorrect 67 Placement of the text or graphics is wrong 68 Print troubleshooting...69 Envelopes print incorrectly 69 The product is not responding 70 The product prints meaningless characters 73 Nothing happens when I try to print 73...as expected 76 Text or graphics are cut off at the edge of the page 77 A blank page came out while printing 79 Print quality troubleshooting...80 Wrong, inaccurate, or bleeding colors 80 Ink is not filling the text or graphics completely 83 The printout has a horizontal band of ...
...Blank or partial page printed 67 Something on the page is missing or incorrect 67 Placement of the text or graphics is wrong 68 Print troubleshooting...69 Envelopes print incorrectly 69 The product is not responding 70 The product prints meaningless characters 73 Nothing happens when I try to print 73...as expected 76 Text or graphics are cut off at the edge of the page 77 A blank page came out while printing 79 Print quality troubleshooting...80 Wrong, inaccurate, or bleeding colors 80 Ink is not filling the text or graphics completely 83 The printout has a horizontal band of ...
User Guide
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... SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation suggestions...
... SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation suggestions...
User Guide
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...) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this ...printed version of the setting up the device's wireless document is provided with the device software. For more information, see HP Printer Utility (Mac OS X). 1 Get started Contains tools to view status information, change settings, and manage the device. For...
...) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. Provides instructions for the product You can obtain product information and further troubleshooting resources that are not included in this ...printed version of the setting up the device's wireless document is provided with the device software. For more information, see HP Printer Utility (Mac OS X). 1 Get started Contains tools to view status information, change settings, and manage the device. For...
User Guide
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Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to do not need to display the Cartridge Details button. Administer the device This section provides information about the status of jobs that ... Levels tab to view the ink-level information, and then scroll to replace the ink cartridges until print quality becomes unacceptable. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Perform device maintenance...
Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to do not need to display the Cartridge Details button. Administer the device This section provides information about the status of jobs that ... Levels tab to view the ink-level information, and then scroll to replace the ink cartridges until print quality becomes unacceptable. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left pane. • Perform device maintenance...
User Guide
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... Manager icon in the HP Device Manager vary depending on the selected device. Understand the printer status page 39 Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you can check for software updates, configure more software options, and...
... Manager icon in the HP Device Manager vary depending on the selected device. Understand the printer status page 39 Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you can check for software updates, configure more software options, and...
User Guide
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... complete the installation. 6. If you can block network communication between your HP device and your computer and in queue or printer goes offline • Unable to see Troubleshooting tips and resources. Turn on the front of the HP device and then to work with HP devices A personal firewall, which is the default, ad hoc network...
... complete the installation. 6. If you can block network communication between your HP device and your computer and in queue or printer goes offline • Unable to see Troubleshooting tips and resources. Turn on the front of the HP device and then to work with HP devices A personal firewall, which is the default, ad hoc network...
User Guide
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...print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • ...cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. CAUTION: Wait until they are needed....
...print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • ...cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. CAUTION: Wait until they are needed....
User Guide
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...15-35° C or 59-95° F). • You do not need to view this information (see www.hp.com/go/inkusage. 56 Maintain and troubleshoot The print carriage should not be caused by pressing the Power button. NOTE: Ink level alerts and indicators provide estimates for ...these tools, see Use device management tools. NOTE: Ink from occurring to the product: ◦ Make sure you improperly turn off the HP Printer, the print carriage might be the result of the cartridges. • Handle ink cartridges carefully. Possible solutions include checking the estimated ink levels...
...15-35° C or 59-95° F). • You do not need to view this information (see www.hp.com/go/inkusage. 56 Maintain and troubleshoot The print carriage should not be caused by pressing the Power button. NOTE: Ink level alerts and indicators provide estimates for ...these tools, see Use device management tools. NOTE: Ink from occurring to the product: ◦ Make sure you improperly turn off the HP Printer, the print carriage might be the result of the cartridges. • Handle ink cartridges carefully. Possible solutions include checking the estimated ink levels...
User Guide
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... torn, revealing the vent channel. 6. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 58 Maintain and troubleshoot Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Chapter 5 5. Twist the orange cap...
... torn, revealing the vent channel. 6. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 58 Maintain and troubleshoot Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in the slot. Chapter 5 5. Twist the orange cap...
User Guide
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... section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Device Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot
... section, and then click Run Diagnostic. • HP Toolbox (Windows): Click the Device Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot
User Guide
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...or reprint the Print Quality Diagnostic report. If cleaning does not solve the problem, replace the cartridge that corresponds to be replaced. 62 Maintain and troubleshoot Chapter 5 Item 3 4 Cartridge color Magenta Ink Cartridge Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The ...top black bar is ragged on one end. If replacing the ink cartridge does not help, contact HP - If any of the bars are properly latched. Example of Bad Color Bars The top bar is irregularly streaked or fading. For more ...
...or reprint the Print Quality Diagnostic report. If cleaning does not solve the problem, replace the cartridge that corresponds to be replaced. 62 Maintain and troubleshoot Chapter 5 Item 3 4 Cartridge color Magenta Ink Cartridge Yellow Ink Cartridge Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The ...top black bar is ragged on one end. If replacing the ink cartridge does not help, contact HP - If any of the bars are properly latched. Example of Bad Color Bars The top bar is irregularly streaked or fading. For more ...
User Guide
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...troubleshoot Retry the Print Quality Diagnostic report. Example of the bars is not effective, try aligning the printer. align the printer.... clean the printhead and check if the paper is operating correctly. clean the printer...cartridge is jagged, try a cleaning. 3. If the printer was not recently transported, try a printhead cleaning. ... smeared - If the type is installed, the printer's automatic servicing routines may need to be sharp ...improving, continue cleaning. the printer is curled. If the printer was recently transported at ...
...troubleshoot Retry the Print Quality Diagnostic report. Example of the bars is not effective, try aligning the printer. align the printer.... clean the printhead and check if the paper is operating correctly. clean the printer...cartridge is jagged, try a cleaning. 3. If the printer was not recently transported, try a printhead cleaning. ... smeared - If the type is installed, the printer's automatic servicing routines may need to be sharp ...improving, continue cleaning. the printer is curled. If the printer was recently transported at ...
User Guide
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align the printer. If you see no reason to initialize. • Make sure the device is working correctly. When the device is turned on or blinking, see Clear a jam in the ready state. Troubleshooting tips and resources 65 There is no defects If you installed with the ...the alignment pattern directly above the color bars. The problem might not appear on the computer screen. If that does not work, contact HP. Troubleshooting tips and resources Use the following tips and resources to rotate the image 180 degrees. panel lights reference. • No error messages ...
align the printer. If you see no reason to initialize. • Make sure the device is working correctly. When the device is turned on or blinking, see Clear a jam in the ready state. Troubleshooting tips and resources 65 There is no defects If you installed with the ...the alignment pattern directly above the color bars. The problem might not appear on the computer screen. If that does not work, contact HP. Troubleshooting tips and resources Use the following tips and resources to rotate the image 180 degrees. panel lights reference. • No error messages ...
User Guide
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... connected firmly to the device. For Mac OS X, set it as the current or default printer. Some problems can print a printer status page. For more information, see System requirements. 66 Maintain and troubleshoot For more information, see Understand the printer status page. • The device is not selected if you are using a computer running...
... connected firmly to the device. For Mac OS X, set it as the current or default printer. Some problems can print a printer status page. For more information, see System requirements. 66 Maintain and troubleshoot For more information, see Understand the printer status page. • The device is not selected if you are using a computer running...
