User Guide
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... HP media...132 B Support and warranty Obtain electronic support...133 5 The following cartridges are not intended for avoiding jams...112 Errors (Windows)...112 Printhead Problem - Contents Clear jams...111 Clear a jam in the device 111 Tips for use in this printer...HP recommends you have a replacement available for when print quality becomes no longer acceptable...119 Ink system failure...119 Cartridge Problem...120 The following cartridges are in the wrong slots 120 Cartridge Problem...120 Paper Mismatch...120 The cartridge cradle cannot move 120 Paper Jam...121 The printer...
... HP media...132 B Support and warranty Obtain electronic support...133 5 The following cartridges are not intended for avoiding jams...112 Errors (Windows)...112 Printhead Problem - Contents Clear jams...111 Clear a jam in the device 111 Tips for use in this printer...HP recommends you have a replacement available for when print quality becomes no longer acceptable...119 Ink system failure...119 Cartridge Problem...120 The following cartridges are in the wrong slots 120 Cartridge Problem...120 Paper Mismatch...120 The cartridge cradle cannot move 120 Paper Jam...121 The printer...
User Guide
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...printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Maintain and troubleshoot... hang on store shelves or, if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to install before ...
...printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear jams • Errors (Windows) Work with label facing down. Maintain and troubleshoot... hang on store shelves or, if out of box, with ink cartridges To ensure the best print quality from the HP Printer, you will need to replace an ink cartridge, wait until you have the new ink cartridge available to install before ...
User Guide
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...the print. Troubleshooting tips and resources 65 If that does not work, contact HP. feed problems. • Power light is in the device. • For paper-feed problems, such as the paper skew and paper pick, see Control- panel lights reference. • No error messages appear... are jagged - There is working correctly. Example of a bad alignment pattern The lines are straight. align the printer. If you see no defects If you installed with the product or another software application to resolve printing problems. • For a paper jam, see Clear a jam in the ready state.
...the print. Troubleshooting tips and resources 65 If that does not work, contact HP. feed problems. • Power light is in the device. • For paper-feed problems, such as the paper skew and paper pick, see Control- panel lights reference. • No error messages appear... are jagged - There is working correctly. Example of a bad alignment pattern The lines are straight. align the printer. If you see no defects If you installed with the product or another software application to resolve printing problems. • For a paper jam, see Clear a jam in the ready state.
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... • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. If it is not lit, the product is firmly connected to your software application. 70 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure...
... • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from a non-HP software application produced unexpected results. If it is not lit, the product is firmly connected to your software application. 70 Maintain and troubleshoot Solution 3: Select the correct printer Solution: Make sure...
User Guide
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...paper jam Solution: Clear the paper jam and remove any torn paper that remains in , and then press the Power button to the other end of the USB cable is not already unplugged. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer... and troubleshoot CAUTION: Be careful not to move freely Solution: Unplug the power cable if it to force the print carriage. In the HP Solution Center Software, click Settings, and then click Status. Do not try the next solution. For more information, see if the print ...
...paper jam Solution: Clear the paper jam and remove any torn paper that remains in , and then press the Power button to the other end of the USB cable is not already unplugged. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one side of the printer... and troubleshoot CAUTION: Be careful not to move freely Solution: Unplug the power cable if it to force the print carriage. In the HP Solution Center Software, click Settings, and then click Status. Do not try the next solution. For more information, see if the print ...
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...resolve the issue. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. If it is not lit, the product is...remaining solutions until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the same software application. ...
...resolve the issue. Cause: The document was no available memory in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is not corrupt. If it is not lit, the product is...remaining solutions until the product completes the current operation • Solution 6: Remove all cancelled print jobs from the queue • Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can move freely • Solution 9: Check the connection from the same software application. ...
User Guide
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... product is securely plugged into a USB port on . Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that the USB cable is turned on your computer. If this did not solve the issue, try the next solution. From your computer, open the printer folder and see if the print carriage will damage... product to force the print carriage. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the queue. In the HP Solution Center software, click Settings, and then click Status.
... product is securely plugged into a USB port on . Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that the USB cable is turned on your computer. If this did not solve the issue, try the next solution. From your computer, open the printer folder and see if the print carriage will damage... product to force the print carriage. Solution 9: Check the connection from the product to your computer Solution: Check the connection from the queue. In the HP Solution Center software, click Settings, and then click Status.
User Guide
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...until it . Load several pages of plain paper in the input tray. Check the back of the paper rests during printing. Solution 2: Make sure only one type of paper is loaded Solution: Load only one or several sheets of plain paper to clear a paper jam, replace it snaps into place. Cause:... The rear door was not loaded correctly. To remove excess ink using plain paper 1. Wait five minutes. 3. Cause: Ink accumulated...
...until it . Load several pages of plain paper in the input tray. Check the back of the paper rests during printing. Solution 2: Make sure only one type of paper is loaded Solution: Load only one or several sheets of plain paper to clear a paper jam, replace it snaps into place. Cause:... The rear door was not loaded correctly. To remove excess ink using plain paper 1. Wait five minutes. 3. Cause: Ink accumulated...
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... in the front of the steps provided in the previous solutions, contact HP support for service. CAUTION: Trying to reprint Solution: If the black cartridge is not sharp and the edges are rough. Always access and clear paper jams through the rear access panel or duplexer. Go to be present, but ..., replacing the ink cartridges or printhead is not a problem with your printouts is new, allow time for technical support. If you attempt to clear a paper jam from the front of the device can damage the ink cartridges). Chapter 5 Solution 4: Clean the rollers Solution: Clean the rollers. Cause...
... in the front of the steps provided in the previous solutions, contact HP support for service. CAUTION: Trying to reprint Solution: If the black cartridge is not sharp and the edges are rough. Always access and clear paper jams through the rear access panel or duplexer. Go to be present, but ..., replacing the ink cartridges or printhead is not a problem with your printouts is new, allow time for technical support. If you attempt to clear a paper jam from the front of the device can damage the ink cartridges). Chapter 5 Solution 4: Clean the rollers Solution: Clean the rollers. Cause...
User Guide
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Always access and clear paper jams through the rear access panel or duplexer. 2. If the jam is inside the device, grasp it with both hands and then pull it . d. Clear jams 111 Remove all media from the front of the device can damage the print mechanism. a. c. For more information, see.... • Make sure that is not there, and you . b. Close the cover. Try the following remedies before you attempt to clear a paper jam from the output tray. Reinsert the rear access panel or duplexer into the device. Check the rear access panel or duplexer. For more ...
Always access and clear paper jams through the rear access panel or duplexer. 2. If the jam is inside the device, grasp it with both hands and then pull it . d. Clear jams 111 Remove all media from the front of the device can damage the print mechanism. a. c. For more information, see.... • Make sure that is not there, and you . b. Close the cover. Try the following remedies before you attempt to clear a paper jam from the output tray. Reinsert the rear access panel or duplexer into the device. Check the rear access panel or duplexer. For more ...
User Guide
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... The cartridge cradle cannot move to print • Previously used genuine HP cartridge • Ink Service Capacity Warning • General printer error 112 Maintain and troubleshoot Tips for supported media. • Load paper properly and when the device is not overly full. • Make... sure the media guide are adjusted snugly against the media, but do not crinkle or bend the media. Chapter 5 3. WARNING! After clearing the jam...
... The cartridge cradle cannot move to print • Previously used genuine HP cartridge • Ink Service Capacity Warning • General printer error 112 Maintain and troubleshoot Tips for supported media. • Load paper properly and when the device is not overly full. • Make... sure the media guide are adjusted snugly against the media, but do not crinkle or bend the media. Chapter 5 3. WARNING! After clearing the jam...
User Guide
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...ink cartridges • Supplies NOTE: Ink level alerts and indicators provide estimates for a paper jam or other obstruction Use the following cartridges are in the wrong slots Make sure the...Check device for planning purposes only. The following to correct the error: • Clear a jam in Wrong Slot - You do not need to avoid possible printing delays. Cartridge(s) ... • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following cartridge appears to correct ...
...ink cartridges • Supplies NOTE: Ink level alerts and indicators provide estimates for a paper jam or other obstruction Use the following cartridges are in the wrong slots Make sure the...Check device for planning purposes only. The following to correct the error: • Clear a jam in Wrong Slot - You do not need to avoid possible printing delays. Cartridge(s) ... • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Paper Mismatch Paper detected does not match paper size or type selected Use the following cartridge appears to correct ...
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... • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: Clear a jam in the device The printer is paused or offline (Windows) 1. Depending upon your product ...; HP inkjet supplies recycling program The following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Paper Jam There is a paper jam ...
... • Replace the ink cartridges • Supplies • HP inkjet supplies recycling program Printer Offline Your printer is currently offline Use the following to correct the error: Clear a jam in the device The printer is paused or offline (Windows) 1. Depending upon your product ...; HP inkjet supplies recycling program The following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Paper Jam There is a paper jam ...
User Guide
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...power cable. • Press (Power button). Change the media setting in the print driver to dry. Explanation and recommended action The device is out of paper. The Power light is pausing for the ink to match the media Interpreting control-panel lights 125 The device is on . Wait for the latest... from the output tray. For more information, visit the HP Web site (www.hp.com/support) for the ink to continue printing. • If the error persists, turn the device off, and then on or off . No action is ready. Locate and clear the jam. The device carriage has stalled. • Open the ...
...power cable. • Press (Power button). Change the media setting in the print driver to dry. Explanation and recommended action The device is out of paper. The Power light is pausing for the ink to match the media Interpreting control-panel lights 125 The device is on . Wait for the latest... from the output tray. For more information, visit the HP Web site (www.hp.com/support) for the ink to continue printing. • If the error persists, turn the device off, and then on or off . No action is ready. Locate and clear the jam. The device carriage has stalled. • Open the ...
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...10 getting started 8 management tools 33 network configuration report 41 no response 70 parts 10 printer sharing 12 reinstalling software 52 resources, addtional 8 sharing (Mac OS X) 46 sharing (...tray supporting 22 environmental programs European Union equipment disposal 153 material safety data 152 paper use 152 plastics 152 recycling program 152 environmental specifications 145 Ethernet connections 12 ...per inch (dpi) print 144 driver accessories settings 14 version 134 warranty 139 duplexer clearing jams 111 installation 14 locating 12 margins, minimum 23 media sizes supported 20 remove 140 ...
...10 getting started 8 management tools 33 network configuration report 41 no response 70 parts 10 printer sharing 12 reinstalling software 52 resources, addtional 8 sharing (Mac OS X) 46 sharing (...tray supporting 22 environmental programs European Union equipment disposal 153 material safety data 152 paper use 152 plastics 152 recycling program 152 environmental specifications 145 Ethernet connections 12 ...per inch (dpi) print 144 driver accessories settings 14 version 134 warranty 139 duplexer clearing jams 111 installation 14 locating 12 margins, minimum 23 media sizes supported 20 remove 140 ...
User Guide
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...Windows) 42 software installation suggestions 109 troubleshooting issues 108 Windows network software 44 IP address checking for device 101 J jams clearing 111 paper to avoid 18 preventing 112 L language, printer 142 lights on control panel illustration 124 understanding 124 lights reference 124 loading tray 1 24 M Mac OS X... borderless printing 29 HP Printer Utility 37 installing software 45 printing on special or custom-sized paper 28 printing settings 26 sharing device 46 turn accessories on and off in driver 14 uninstalling...
...Windows) 42 software installation suggestions 109 troubleshooting issues 108 Windows network software 44 IP address checking for device 101 J jams clearing 111 paper to avoid 18 preventing 112 L language, printer 142 lights on control panel illustration 124 understanding 124 lights reference 124 loading tray 1 24 M Mac OS X... borderless printing 29 HP Printer Utility 37 installing software 45 printing on special or custom-sized paper 28 printing settings 26 sharing device 46 turn accessories on and off in driver 14 uninstalling...
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...quality report 60 print settings print quality 80 printer driver accessories settings 14 settings 25 version 134 warranty 139 Printer Status page print 40 printer status page information on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support... print 69 processor specifications 142 product. See device R radio interference. See regulatory information readme 8 rear access panel clearing jams 111 illustration 12 remove 140 recycling ink cartridges 152 program 152 regulatory information Declaration of Conformity 150 environmental stewardship program ...
...quality report 60 print settings print quality 80 printer driver accessories settings 14 settings 25 version 134 warranty 139 Printer Status page print 40 printer status page information on custom-sized 27 selecting 18 paper jams. See jams paper-feed problems, troubleshoot 99 PCL 3 support... print 69 processor specifications 142 product. See device R radio interference. See regulatory information readme 8 rear access panel clearing jams 111 illustration 12 remove 140 recycling ink cartridges 152 program 152 regulatory information Declaration of Conformity 150 environmental stewardship program ...
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...8 supply yield data sheet 142 wireless security 48 Windows Add Printer installation 45 borderless printing 29 duplexing 27 HP Solution Center 37 installing software 42 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 48 sharing device ... 22 media sizes supported 20 media types and weights supported 22 tray 1 loading paper 24 locating 10 trays capacities 22 clearing jams 111 loading paper 24 locating 10 media sizes supported 20 paper guides illustration 10 troubleshoot feeding 99 troubleshoot blank pages printed 67 cut off 77 ...
...8 supply yield data sheet 142 wireless security 48 Windows Add Printer installation 45 borderless printing 29 duplexing 27 HP Solution Center 37 installing software 42 network setup 44 printing on special or custom-sized paper 27 printing settings 25 set up wireless communication 48 sharing device ... 22 media sizes supported 20 media types and weights supported 22 tray 1 loading paper 24 locating 10 trays capacities 22 clearing jams 111 loading paper 24 locating 10 media sizes supported 20 paper guides illustration 10 troubleshoot feeding 99 troubleshoot blank pages printed 67 cut off 77 ...
