Wired/Wireless Networking Guide
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... and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows...
... and equipment 4 Step 2: Install software for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11 Method 1...11 Method 2 (Windows...
Wired/Wireless Networking Guide
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...) problems" on page 6. After you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Connecting an Ethernet cable turns off the power and then turning it back on will recover a network communication issue. 6 Solving wireless (802.11) problems Basic troubleshooting If you still are still encountering problems, follow the suggestions provided...
...) problems" on page 6. After you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Connecting an Ethernet cable turns off the power and then turning it back on will recover a network communication issue. 6 Solving wireless (802.11) problems Basic troubleshooting If you still are still encountering problems, follow the suggestions provided...
Wired/Wireless Networking Guide
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...page 9) 5. If Built-in Ethernet does not appear in the window. Solving wireless (802.11) problems 7 b. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons.... from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. On the Utilities tab, click Run Network Diagnostics. 4. Advanced troubleshooting If you ...
...page 9) 5. If Built-in Ethernet does not appear in the window. Solving wireless (802.11) problems 7 b. HP Officejet Pro 8000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons.... from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. On the Utilities tab, click Run Network Diagnostics. 4. Advanced troubleshooting If you ...
Wired/Wireless Networking Guide
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...click Start Jobs. If the printers on page 12. Solving wireless (802.11) problems 9 If you are sure both the computer and HP device have the HP software installed, you can access the EWS, try to sections 4 and 5. Or - Make sure the HP Officejet/Officejet Pro device is online and.... If you still cannot use the HP device even with HP devices" on your computer after you can check the HP device's status from using the HP device (for additional troubleshooting help. 4. Click Start, click Control Panel, and then double-click Printers. 2. For more information on the EWS...
...click Start Jobs. If the printers on page 12. Solving wireless (802.11) problems 9 If you are sure both the computer and HP device have the HP software installed, you can access the EWS, try to sections 4 and 5. Or - Make sure the HP Officejet/Officejet Pro device is online and.... If you still cannot use the HP device even with HP devices" on your computer after you can check the HP device's status from using the HP device (for additional troubleshooting help. 4. Click Start, click Control Panel, and then double-click Printers. 2. For more information on the EWS...
User Guide
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......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
......37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless status report 41 ...wireless communication 49 Configure your firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot...
User Guide
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... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
... is using a hidden SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation...
User Guide
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.... Available from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. Allows you to configure print settings, calibrate the device, clean...
.... Available from the following resources: Resource Readme file and release notes Wireless Getting Started Guide (some models only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. Allows you to configure print settings, calibrate the device, clean...
User Guide
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... the following ... Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to avoid possible printing delays. Click the this tool... Reset... the administrator password and network settings: Press and hold the Power button, press Network button, (on some models, press the Wireless...the ink cartridges until print quality becomes unacceptable. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the...
... the following ... Device control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to avoid possible printing delays. Click the this tool... Reset... the administrator password and network settings: Press and hold the Power button, press Network button, (on some models, press the Wireless...the ink cartridges until print quality becomes unacceptable. For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the...
User Guide
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...1. When prompted, temporarily connect the USB wireless setup cable. 5. Connect a USB wireless setup cable to print, print job stuck in the device. 2. Disconnect the USB wireless setup cable when prompted. For more information, see printer status on your HP device was previously configured for a different ...and hold the wireless button on the Starter CD, and then follow the onscreen instructions. 4. If you can block network communication between your HP device and your computer, can restore the network defaults to enable the device to see Troubleshooting tips and resources....
...1. When prompted, temporarily connect the USB wireless setup cable. 5. Connect a USB wireless setup cable to print, print job stuck in the device. 2. Disconnect the USB wireless setup cable when prompted. For more information, see printer status on your HP device was previously configured for a different ...and hold the wireless button on the Starter CD, and then follow the onscreen instructions. 4. If you can block network communication between your HP device and your computer, can restore the network defaults to enable the device to see Troubleshooting tips and resources....
User Guide
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... with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 55 CAUTION: Wait until you have the new ink cartridge available... print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear...
... with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 55 CAUTION: Wait until you have the new ink cartridge available... print quality report • Troubleshooting tips and resources • Solve printing problems • Print troubleshooting • Print quality troubleshooting • Solve paper-feed problems • Solve device management problems • Solve network problems • Solve wireless problems • Troubleshoot installation issues • Clear...
User Guide
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...the product. For more information, see if the print carriage will damage the printer. Check to see : Clear jams Cause: The product had stalled. If...then on . Cause: The product experienced an error. 72 Maintain and troubleshoot If this did not solve the issue, try to force it to move.... Make sure the other . Do not try the next solution. In the HP Solution Center Software, click Settings, and then click Status. Chapter 5 Solution ...After the cable is connected to the computer through a wired, wireless, make sure that remains in , and then press the Power button to turn...
...the product. For more information, see if the print carriage will damage the printer. Check to see : Clear jams Cause: The product had stalled. If...then on . Cause: The product experienced an error. 72 Maintain and troubleshoot If this did not solve the issue, try to force it to move.... Make sure the other . Do not try the next solution. In the HP Solution Center Software, click Settings, and then click Status. Chapter 5 Solution ...After the cable is connected to the computer through a wired, wireless, make sure that remains in , and then press the Power button to turn...
User Guide
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...the connection from the product, restart the computer, and then reconnect the USB cable to your computer. Make sure the other . In the HP Solution Center software, click Settings, and then click Status. Cause: A deleted print job was not communicating with the product. If this did ...Print troubleshooting 75 For more information, see if the cancelled job remains in the product. Check to see if the print carriage will damage the printer. From your computer, open the printer folder and see : Clear jams Cause: The product had stalled. Try to the computer through a wired, wireless, ...
...the connection from the product, restart the computer, and then reconnect the USB cable to your computer. Make sure the other . In the HP Solution Center software, click Settings, and then click Status. Cause: A deleted print job was not communicating with the product. If this did ...Print troubleshooting 75 For more information, see if the cancelled job remains in the product. Check to see if the print carriage will damage the printer. From your computer, open the printer folder and see : Clear jams Cause: The product had stalled. Try to the computer through a wired, wireless, ...
User Guide
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... meets the minimum system requirements. For more information, see Understand the network configuration or wireless status report. • Ping the device using the device. ◦ If the ...9702; Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the device icon, click Properties,...is 123.123.123.123, type the following , run the installation program again. General network troubleshooting • If you are using a computer running Windows. ◦ Make sure the device...
... meets the minimum system requirements. For more information, see Understand the network configuration or wireless status report. • Ping the device using the device. ◦ If the ...9702; Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the device icon, click Properties,...is 123.123.123.123, type the following , run the installation program again. General network troubleshooting • If you are using a computer running Windows. ◦ Make sure the device...
User Guide
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... panel does not turn off the router and the HP device, and then turn on wireless, press and hold the Wireless button, and then press the Resume 102 Maintain and troubleshoot NOTE: If your computer. If you still are ...wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented. Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless...
... panel does not turn off the router and the HP device, and then turn on wireless, press and hold the Wireless button, and then press the Resume 102 Maintain and troubleshoot NOTE: If your computer. If you still are ...wireless troubleshooting • Advanced wireless troubleshooting Basic wireless troubleshooting Perform the following steps in the order presented. Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. Make sure the wireless (802.11) light is turned on If the blue light near the HP device's wireless button is not lit, the wireless...
User Guide
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... Then release all buttons. If Built-in Ethernet does not appear in the list of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see lights,...a problem with the IP address and other status information. Solve wireless problems 103 Advanced wireless troubleshooting If you still do not have tried the suggestions provided in the Basic troubleshooting section and are on , and another that the HP device is connected to your network • Check to see if...
... Then release all buttons. If Built-in Ethernet does not appear in the list of the HP device is set as the default printer driver (Windows only) • Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to see lights,...a problem with the IP address and other status information. Solve wireless problems 103 Advanced wireless troubleshooting If you still do not have tried the suggestions provided in the Basic troubleshooting section and are on , and another that the HP device is connected to your network • Check to see if...
User Guide
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...network. Mac OS X ▲ Click the AirPort icon in the menu bar at www.hp.com/sbso/wireless/tools-setup.html? Chapter 5 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that appears, you can ...set up a network. (This Web site is possible that your wireless computer could be a hardware issue with your router or computer. NOTE: For more information, click the Help button in English.) 104 Maintain and troubleshoot The connection status should change to Not Connected. If you are...
...network. Mac OS X ▲ Click the AirPort icon in the menu bar at www.hp.com/sbso/wireless/tools-setup.html? Chapter 5 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that appears, you can ...set up a network. (This Web site is possible that your wireless computer could be a hardware issue with your router or computer. NOTE: For more information, click the Help button in English.) 104 Maintain and troubleshoot The connection status should change to Not Connected. If you are...
User Guide
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... using a hidden SSID, your wireless router or Apple AirPort Base Station is set as you have the HP software installed, you can check the HP device's status from using the HP device (for additional troubleshooting help. Temporarily turn off , try using it. b. If you are able to Settings, and then click Printers or Printers and Faxes. - If...
... using a hidden SSID, your wireless router or Apple AirPort Base Station is set as you have the HP software installed, you can check the HP device's status from using the HP device (for additional troubleshooting help. Temporarily turn off , try using it. b. If you are able to Settings, and then click Printers or Printers and Faxes. - If...
User Guide
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...◦ Click Start, point to Settings, and then click Printers or Printers and Faxes. - Problems connecting to a wired network • If the Network or Wireless light on the control panel does not turn on some models, press the Wireless button), press (Resume button) three times, and release (... been reset. The Power light blinks for a few seconds. Press (Network button) (on . 2. Chapter 5 Solve network problems General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are...
...◦ Click Start, point to Settings, and then click Printers or Printers and Faxes. - Problems connecting to a wired network • If the Network or Wireless light on the control panel does not turn on some models, press the Wireless button), press (Resume button) three times, and release (... been reset. The Power light blinks for a few seconds. Press (Network button) (on . 2. Chapter 5 Solve network problems General network troubleshooting • If you are unable to install the device software, verify that: ◦ All cable connections to the computer and the device are...
User Guide
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...management tools 33 network configuration report 41 no response 70 parts 10 printer sharing 12 reinstalling software 52 resources, addtional 8 sharing (Mac OS X) 46 sharing (Windows) 43 turning off 14 using 16 wireless communication 46 wireless status report 41 diagnostic page 60 DOC. Index A accessibility mobility 10... 40 turn on and off in driver 14 warranty 139 acoustic emissions 145 Add Printer installation 45 administrator settings 32 after the support period 137 align printhead 98 B blank pages, troubleshoot print 67 C cancel print job 30 capacity tray 22 cards guidelines 19 sizes ...
...management tools 33 network configuration report 41 no response 70 parts 10 printer sharing 12 reinstalling software 52 resources, addtional 8 sharing (Mac OS X) 46 sharing (Windows) 43 turning off 14 using 16 wireless communication 46 wireless status report 41 diagnostic page 60 DOC. Index A accessibility mobility 10... 40 turn on and off in driver 14 warranty 139 acoustic emissions 145 Add Printer installation 45 administrator settings 32 after the support period 137 align printhead 98 B blank pages, troubleshoot print 67 C cancel print job 30 capacity tray 22 cards guidelines 19 sizes ...
User Guide
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... ordering supplies and accessories 131 resources, addtional 8 supply yield data sheet 142 wireless security 48 Windows Add Printer installation 45 borderless printing 29 duplexing 27 HP Solution Center 37 installing software 42 network setup 44 printing on special or custom...-sized paper 27 printing settings 25 set up wireless communication 48 sharing device 43 system requirements 143 turn accessories on and off in 83 smooth fonts 94 troubleshoot...
... ordering supplies and accessories 131 resources, addtional 8 supply yield data sheet 142 wireless security 48 Windows Add Printer installation 45 borderless printing 29 duplexing 27 HP Solution Center 37 installing software 42 network setup 44 printing on special or custom...-sized paper 27 printing settings 25 set up wireless communication 48 sharing device 43 system requirements 143 turn accessories on and off in 83 smooth fonts 94 troubleshoot...