HP Network ScanJet 5 Scanner - Administrator's Guide
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...: • HP Network ScanJet 5 Scanner Getting Started Guide, which provides instructions for troubleshooting scanner administrative software problems. EN 5 Guide to Installing Your HP Network ScanJet 5 Scanner This manual provides you, as the network administrator, the information you need to set up the scanner and installing the network software. • HP Network ScanJet 5 Scanner User's Guide, which provides users with instructions on how to use the scanner and the scanner software. • HP Network ScanJet 5 Scanner Online Help, which provides detailed instructions for all...
...: • HP Network ScanJet 5 Scanner Getting Started Guide, which provides instructions for troubleshooting scanner administrative software problems. EN 5 Guide to Installing Your HP Network ScanJet 5 Scanner This manual provides you, as the network administrator, the information you need to set up the scanner and installing the network software. • HP Network ScanJet 5 Scanner User's Guide, which provides users with instructions on how to use the scanner and the scanner software. • HP Network ScanJet 5 Scanner Online Help, which provides detailed instructions for all...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... the Scanner Configuration 31 Displaying the Activity Log 32 Displaying the Events Log 32 Displaying Accounting Information 32 Re-initializing the Scanner 33 Resetting the Scanner 33 Upgrading the Scanner 34 Cleaning the Scanner 35 Replacing the Delivery Guide Sheet 36 Replacing the Lower Rollers 37 4 Troubleshooting and Error Messages Overview 39 Scanner Troubleshooting 40 Scanner is not Working 40 Control Panel is not Working 40 Scanned Image Quality is Poor 40 Scanner Overheats 40 Clearing Paper Jams 41 Control Panel Error Messages 45...
... the Scanner Configuration 31 Displaying the Activity Log 32 Displaying the Events Log 32 Displaying Accounting Information 32 Re-initializing the Scanner 33 Resetting the Scanner 33 Upgrading the Scanner 34 Cleaning the Scanner 35 Replacing the Delivery Guide Sheet 36 Replacing the Lower Rollers 37 4 Troubleshooting and Error Messages Overview 39 Scanner Troubleshooting 40 Scanner is not Working 40 Control Panel is not Working 40 Scanned Image Quality is Poor 40 Scanner Overheats 40 Clearing Paper Jams 41 Control Panel Error Messages 45...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... Errors 68 E-Mail Errors 69 HP Network ScanJet 5 Utility Error Messages 72 PaperPort Software Troubleshooting 77 Installation Problems 77 Printing Problems 78 Fax Problems 78 OCR Problems 78 Import and Export File Problems 79 Missing E-Mail Links 80 PaperPort Software Error Messages 82 A Specifications HP ScanJet 5 Scanner Specifications 87 Environmental Ranges 88 German Noise Declaration 88 B Warranty and Support Information Hewlett-Packard Warranty Statement 91 Hardware Service during the Warranty Period 92 Hardware Service after the Warranty Period 92 Replacement Parts...
... Errors 68 E-Mail Errors 69 HP Network ScanJet 5 Utility Error Messages 72 PaperPort Software Troubleshooting 77 Installation Problems 77 Printing Problems 78 Fax Problems 78 OCR Problems 78 Import and Export File Problems 79 Missing E-Mail Links 80 PaperPort Software Error Messages 82 A Specifications HP ScanJet 5 Scanner Specifications 87 Environmental Ranges 88 German Noise Declaration 88 B Warranty and Support Information Hewlett-Packard Warranty Statement 91 Hardware Service during the Warranty Period 92 Hardware Service after the Warranty Period 92 Replacement Parts...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... Holds up to 50 pages in Automatic Document Feeder (ADF) • Scans text, graphics, and photos Software • User software • HP Network ScanJet 5 Utility allows user to define destinations and user scanner settings. • PaperPort software can be installed by users to receive, view, and manipulate documents scanned with the Network ScanJet 5 scanner. • Administrator software • HP JetAdmin software allows network administrators to quickly configure scanners and their associated users pools, print queues, faxes, and distribution lists. • Recipient software •...
... Holds up to 50 pages in Automatic Document Feeder (ADF) • Scans text, graphics, and photos Software • User software • HP Network ScanJet 5 Utility allows user to define destinations and user scanner settings. • PaperPort software can be installed by users to receive, view, and manipulate documents scanned with the Network ScanJet 5 scanner. • Administrator software • HP JetAdmin software allows network administrators to quickly configure scanners and their associated users pools, print queues, faxes, and distribution lists. • Recipient software •...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... in the HP Network ScanJet 5 Scanner User's Guide. • In the administrative software. 4 Troubleshooting and Error Messages Overview This chapter describes problems that can occur during an administrative process. Most of the messages displayed on the control panel of the scanner are also displayed. If the user is performing some action to be found both in this chapter. • In the user software. Messages are described in this document and...
... in the HP Network ScanJet 5 Scanner User's Guide. • In the administrative software. 4 Troubleshooting and Error Messages Overview This chapter describes problems that can occur during an administrative process. Most of the messages displayed on the control panel of the scanner are also displayed. If the user is performing some action to be found both in this chapter. • In the user software. Messages are described in this document and...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... problem persists, call HP Support Services. Scanner is not Working Make sure of the following : • The power cord is connected securely to the scanner and is plugged into an electrical outlet. • The control panel is unlocked. Then check to see if the rollers, scanner glass, or delivery guide are met, turn the scanner back on to reset it will emit a harsh, grinding sound. If these conditions are dirty or need replacement...
... problem persists, call HP Support Services. Scanner is not Working Make sure of the following : • The power cord is connected securely to the scanner and is plugged into an electrical outlet. • The control panel is unlocked. Then check to see if the rollers, scanner glass, or delivery guide are met, turn the scanner back on to reset it will emit a harsh, grinding sound. If these conditions are dirty or need replacement...
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... working . HP Network ScanJet 5 Halted Power cycle the scanner. If the error persists, call HP Support Service. 12 Internal Error Out of the destinations from the scanner configuration and reset the scanner. If message is displayed when a user is OD, a key was pressed during the control panel Call HP Support Service. Internal Errors Error Message Error Description Actions - If the error is selected, the user has too many destinations or print queues are identified by a number, which HP Support Service uses to reset the scanner. 4 Troubleshooting EN Troubleshooting...
... working . HP Network ScanJet 5 Halted Power cycle the scanner. If the error persists, call HP Support Service. 12 Internal Error Out of the destinations from the scanner configuration and reset the scanner. If message is displayed when a user is OD, a key was pressed during the control panel Call HP Support Service. Internal Errors Error Message Error Description Actions - If the error is selected, the user has too many destinations or print queues are identified by a number, which HP Support Service uses to reset the scanner. 4 Troubleshooting EN Troubleshooting...
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..., but the destination pool users/destinations/printers to the is required. In the HP JetAdmin software, configure the scanner and create a list of temporary fax numbers. If the problem persists, call HP Support Service. If the problem persists, call HP Support Service. 107 No Prv Destinations Found Press any key... Use the HP Network ScanJet 5 Utility to the user validated at the control panel have not been previously configured. The scanner has received a reset command from scratch...
..., but the destination pool users/destinations/printers to the is required. In the HP JetAdmin software, configure the scanner and create a list of temporary fax numbers. If the problem persists, call HP Support Service. If the problem persists, call HP Support Service. 107 No Prv Destinations Found Press any key... Use the HP Network ScanJet 5 Utility to the user validated at the control panel have not been previously configured. The scanner has received a reset command from scratch...
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... the error message appears when the user is Run the HP Network ScanJet 5 configured in opening, Internal Error reading, or writing a file on . Use the HP Network ScanJet 5 Utility to reset the scanner. If the problem persists, call HP Support Service. 130 Fax Server Not Found The fax server destination could not be found. Verify the installation match between the fax server and the HP Network ScanJet 5 scanner. 131 Error Sending Fax The scanner detected an error while sending data...
... the error message appears when the user is Run the HP Network ScanJet 5 configured in opening, Internal Error reading, or writing a file on . Use the HP Network ScanJet 5 Utility to reset the scanner. If the problem persists, call HP Support Service. 130 Fax Server Not Found The fax server destination could not be found. Verify the installation match between the fax server and the HP Network ScanJet 5 scanner. 131 Error Sending Fax The scanner detected an error while sending data...
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... HP Support Service. 146 The network card has been Network Error changed . 150 Network Error Password Not Found(err) Press any key... Changed NW ScanJet 5 halted Send the HP Network ScanJet 5 scanner to the Repair Center to have the network card changed ; There is a problem reading the private user files from the server. If the problem persists, call HP Support Service. 145 Network Error Diagnostic Failed (err) HP Network ScanJet 5 halted There was an error running a diagnostic on the scanner's hard disk. Check the LAN cable. In the HP JetAdmin software, check...
... HP Support Service. 146 The network card has been Network Error changed . 150 Network Error Password Not Found(err) Press any key... Changed NW ScanJet 5 halted Send the HP Network ScanJet 5 scanner to the Repair Center to have the network card changed ; There is a problem reading the private user files from the server. If the problem persists, call HP Support Service. 145 Network Error Diagnostic Failed (err) HP Network ScanJet 5 halted There was an error running a diagnostic on the scanner's hard disk. Check the LAN cable. In the HP JetAdmin software, check...
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... to a Windows NT domain. file. Select Change user from the PaperPort software. Your fax document was unable to be access does not start . The file conversion service was unable to complete the automatic workflow automatic workflow link. Make sure there are trying to access the file. correctly installed. which does not exist. Make sure the software is not used by another applications. The following The HP Network ScanJet 5 Utility Check if the software has been...
... to a Windows NT domain. file. Select Change user from the PaperPort software. Your fax document was unable to be access does not start . The file conversion service was unable to complete the automatic workflow automatic workflow link. Make sure there are trying to access the file. correctly installed. which does not exist. Make sure the software is not used by another applications. The following The HP Network ScanJet 5 Utility Check if the software has been...
HP Network ScanJet 5 Scanner - Administrator's Guide
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... size of the image to fit it . x 11-inch (21.59- However, most printers cannot print right up to fit into this path for WinFax PRO 4.0" does not appear in the Control Panel; Fax link doesn't work. OCR Problems The OCR link starts the wrong word processor. Printing Problems Highlighted annotations are using Win 3.1x, double-click the printer icon in the File menu. For more information on changing the graphics mode...
... size of the image to fit it . x 11-inch (21.59- However, most printers cannot print right up to fit into this path for WinFax PRO 4.0" does not appear in the Control Panel; Fax link doesn't work. OCR Problems The OCR link starts the wrong word processor. Printing Problems Highlighted annotations are using Win 3.1x, double-click the printer icon in the File menu. For more information on changing the graphics mode...
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... rollers ordering 93 replacing 37 M mail, electronic 9 maintenance 29 maximum document size 87 memory errors 50 memory, errors 45, 62, 83 messages error, control panel 45 error, HP Network ScanJet 5 Utility 72 error, network 48 error, PaperPort 82 scanner, error 39 Microsoft Windows SEE Windows MIME e-mail attachments 69 MS Mail 81 multiple sheets of paper 37 N naming distribution lists 27 fax destinations 26 printers 23, 24 scanner 18 users 21 NDS server 18, 19 NetWare 10, 18 network box power cord 93 configuring environment 15, 18 connecting scanner...
... rollers ordering 93 replacing 37 M mail, electronic 9 maintenance 29 maximum document size 87 memory errors 50 memory, errors 45, 62, 83 messages error, control panel 45 error, HP Network ScanJet 5 Utility 72 error, network 48 error, PaperPort 82 scanner, error 39 Microsoft Windows SEE Windows MIME e-mail attachments 69 MS Mail 81 multiple sheets of paper 37 N naming distribution lists 27 fax destinations 26 printers 23, 24 scanner 18 users 21 NDS server 18, 19 NetWare 10, 18 network box power cord 93 configuring environment 15, 18 connecting scanner...
HP Network ScanJet 5 Scanner - User's Guide
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... scanner does not automatically scan the other side; To scan a double-sided document 1 Place your desktop. Using the 2 Scanner Scanning Double-Sided Documents You can scan double-sided documents by inserting the document to turn it over manually, placing the top of the document going into the feeder first. 2 Press [Go] to begin scanning. you that the double-sided light is scanning the front page. 3 When the scanner finishes the first side, the control panel prompts you to be scanned into the document feeder twice. The scanned document...
... scanner does not automatically scan the other side; To scan a double-sided document 1 Place your desktop. Using the 2 Scanner Scanning Double-Sided Documents You can scan double-sided documents by inserting the document to turn it over manually, placing the top of the document going into the feeder first. 2 Press [Go] to begin scanning. you that the double-sided light is scanning the front page. 3 When the scanner finishes the first side, the control panel prompts you to be scanned into the document feeder twice. The scanned document...
HP Network ScanJet 5 Scanner - User's Guide
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... error occurs during the scanning process, including error messages you may be found later in this document and in connection with this chapter. • In the user software. 9 Troubleshooting and Error Messages Overview This chapter describes problems that can occur during an administrative process. If the user is performing some action to these problems can be displayed in the HP Network ScanJet 5 Scanner Administrator's Guide. • In the administrative software...
... error occurs during the scanning process, including error messages you may be found later in this document and in connection with this chapter. • In the user software. 9 Troubleshooting and Error Messages Overview This chapter describes problems that can occur during an administrative process. If the user is performing some action to these problems can be displayed in the HP Network ScanJet 5 Scanner Administrator's Guide. • In the administrative software...
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.... Check if the available disk space for your password. Deselect some of them 150 Network Error Password Not Found(err) Press any key... 151 Network Error Download Private Error(err) Press any key... The scanning job has been canceled. ScanJet 5 Utility on the scanner's control panel. Install the HP Network ScanJet 5 Utility on your network administrator. The scanner cannot get the user's Install and run the HP Network password from the server or the server is full. 106 Troubleshooting and Error Messages EN...
.... Check if the available disk space for your password. Deselect some of them 150 Network Error Password Not Found(err) Press any key... 151 Network Error Download Private Error(err) Press any key... The scanning job has been canceled. ScanJet 5 Utility on the scanner's control panel. Install the HP Network ScanJet 5 Utility on your network administrator. The scanner cannot get the user's Install and run the HP Network password from the server or the server is full. 106 Troubleshooting and Error Messages EN...
HP Network ScanJet 5 Scanner - User's Guide
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... HP Network ScanJet 5 Utility Check if the software has been cannot find a needed .DLL. Type a unique internet address for an was not sent. The HP NetWork Scanner Service does not provide e-mail functionality. Select Change user from the Options menu and select a user belonging to access the file. Your fax document was unable to access does not start . The user does not have rights to a Windows NT domain. A document was The HP Network ScanJet 5 Utility received...
... HP Network ScanJet 5 Utility Check if the software has been cannot find a needed .DLL. Type a unique internet address for an was not sent. The HP NetWork Scanner Service does not provide e-mail functionality. Select Change user from the Options menu and select a user belonging to access the file. Your fax document was unable to access does not start . The user does not have rights to a Windows NT domain. A document was The HP Network ScanJet 5 Utility received...
HP Network ScanJet 5 Scanner - User's Guide
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... the line Fax Path= under the section[winfax], and then check this printable area, you are using Win 3.1x, double-click the printer icon in the Printer Settings. Printing Problems Highlighted annotations are opaque when printed on the page. If you scan an 8.5- In the PaperPort Preferences, click the Fax category and make sure that came with Windows. If the fax software still does not start when...
... the line Fax Path= under the section[winfax], and then check this printable area, you are using Win 3.1x, double-click the printer icon in the Printer Settings. Printing Problems Highlighted annotations are opaque when printed on the page. If you scan an 8.5- In the PaperPort Preferences, click the Fax category and make sure that came with Windows. If the fax software still does not start when...
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... SEE ALSO problems SEE ALSO support SEE ALSO troubleshooting exit application error message 116 exporting annotations 80 compressed files 81 e-mail destinations 39 files 84 files to PaperPort 79 items 51, 53, 80 F fax accounting 40 destination lists 40 driver 97 error messages 118 links 89, 92, 96 numbers 30, 34 page orientation 97 page size 97 problems 112 redial 40 scanning to 30 setup options 97 features HP Network ScanJet 5 scanner 11...
... SEE ALSO problems SEE ALSO support SEE ALSO troubleshooting exit application error message 116 exporting annotations 80 compressed files 81 e-mail destinations 39 files 84 files to PaperPort 79 items 51, 53, 80 F fax accounting 40 destination lists 40 driver 97 error messages 118 links 89, 92, 96 numbers 30, 34 page orientation 97 page size 97 problems 112 redial 40 scanning to 30 setup options 97 features HP Network ScanJet 5 scanner 11...
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Index service information 125 setting, automatic workflow 36 settings, control panel 24 Setup options, fax 97 Show Annotations 77 Show Text with icons option 50 Show Tool Tips option 50 single page scanning 59 single/double-sided key 15 size display 57 exported file problems 113 image 36, 56 image error message 116 image, problems printing 112 page, fax 97 paper 21, 23, 26, 36 soft keys scanner control panel 15 software error messages 99 SEE HP Network ScanJet 5 Utility PaperPort 12 space disk problems 111 speed...
Index service information 125 setting, automatic workflow 36 settings, control panel 24 Setup options, fax 97 Show Annotations 77 Show Text with icons option 50 Show Tool Tips option 50 single page scanning 59 single/double-sided key 15 size display 57 exported file problems 113 image 36, 56 image error message 116 image, problems printing 112 page, fax 97 paper 21, 23, 26, 36 soft keys scanner control panel 15 software error messages 99 SEE HP Network ScanJet 5 Utility PaperPort 12 space disk problems 111 speed...