Network Guide
Page 12
... to access the printer over wireless network If you encountered problems while installing, or if your printer does not appear in Europe, the Middle East and Africa such as a printer option when sending a print job, then you can sometimes refresh network connections and resolve... connectivity issues. Wireless troubleshooting Cannot print over your wireless network. If your wireless access point is using Wireless Equivalent Privacy (...
... to access the printer over wireless network If you encountered problems while installing, or if your printer does not appear in Europe, the Middle East and Africa such as a printer option when sending a print job, then you can sometimes refresh network connections and resolve... connectivity issues. Wireless troubleshooting Cannot print over your wireless network. If your wireless access point is using Wireless Equivalent Privacy (...
Network Guide
Page 13
...change this so that came with the wireless router, or contact the person who set the wireless access point to print wirelessly. If you are having trouble printing, try placing the computer and printer no more information, see the documentation that the printer can access them from ...ADVANCED SECURITY SETTINGS • If you are using one of your wireless network depends on your computer. If the signal quality is causing the problem. MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) • See if you have access to these devices....
...change this so that came with the wireless router, or contact the person who set the wireless access point to print wirelessly. If you are having trouble printing, try placing the computer and printer no more information, see the documentation that the printer can access them from ...ADVANCED SECURITY SETTINGS • If you are using one of your wireless network depends on your computer. If the signal quality is causing the problem. MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) • See if you have access to these devices....
Network Guide
Page 15
...wireless network. Notes: • Make sure you see "Locating IP addresses" on your wireless network. "Communication not available" message displays when printing wirelessly These are stored. If the laptop and/or printer still does not receive a valid IP address, there is typically the wireless access ...X 10.5 or later. Make sure that the laptop and printer have power saving settings enabled, you attempt to print again. c Click AirPort. The "Router" entry is a problem with your computer screen when you may be blocking the signal. d Click Advanced > TCP/IP or TCP/IP....
...wireless network. Notes: • Make sure you see "Locating IP addresses" on your wireless network. "Communication not available" message displays when printing wirelessly These are stored. If the laptop and/or printer still does not receive a valid IP address, there is typically the wireless access ...X 10.5 or later. Make sure that the laptop and printer have power saving settings enabled, you attempt to print again. c Click AirPort. The "Router" entry is a problem with your computer screen when you may be blocking the signal. d Click Advanced > TCP/IP or TCP/IP....
Fax Guide
Page 22
... of rings than the other devices. • The printer picks up space in a private branch exchange, this option so that the printer can print it prints the fax. You may need to press so you can make sure that the following : MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR...have turned on whether the printer is connected to a distinctive ring service. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer...
... of rings than the other devices. • The printer picks up space in a private branch exchange, this option so that the printer can print it prints the fax. You may need to press so you can make sure that the following : MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR...have turned on whether the printer is connected to a distinctive ring service. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL The printer saves an incoming fax to the printer...
User's Guide
Page 7
... the latest updates on one of your printer model). • Scan and save them to reduce your printer model). • Preview print jobs before printing. On selected printer models, this printer! To start using your needs. After all, you get the most out of our knowledgeable support... representatives will meet your new printer right away, use the setup materials that came with our printers, and we could do encounter any problems ...
... the latest updates on one of your printer model). • Scan and save them to reduce your printer model). • Preview print jobs before printing. On selected printer models, this printer! To start using your needs. After all, you get the most out of our knowledgeable support... representatives will meet your new printer right away, use the setup materials that came with our printers, and we could do encounter any problems ...
User's Guide
Page 9
...and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, depending on the installation software CD. For updates, check our Web site at http://support.lexmark.com. Click the User's Guide link to view context-sensitive information. ...the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is located in the printer Program folder or on the desktop, depending on your SmartSolutions User's Guide...
...and storing paper and specialty media • Loading paper • Performing printing, copying, scanning, and faxing tasks, depending on the installation software CD. For updates, check our Web site at http://support.lexmark.com. Click the User's Guide link to view context-sensitive information. ...the printer on a network, depending on your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems User's Guide The User's Guide is located in the printer Program folder or on the desktop, depending on your SmartSolutions User's Guide...
User's Guide
Page 25
...or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your computer. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the ...printer using the installation software CD, all the necessary software was installed. Enabling automatic software updates 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Advanced tab, click More Options. 4 In the Software Updates section, select ...
...or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your computer. If you encountered problems while installing, or if your printer does not appear in complete, restart your printer from the printer drop-down list. 5 From the ...printer using the installation software CD, all the necessary software was installed. Enabling automatic software updates 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Advanced tab, click More Options. 4 In the Software Updates section, select ...
User's Guide
Page 123
...objects. Arrange your network. Such devices can be significantly weakened. However, there are materials that are using microwaves and cordless phones when printing over a network is slightly weakened. Turn off potential sources of the access point. If the signal is too far away from the... ROUTER If the printer is too weak, too distorted, or blocked by such objects. Objects containing metal and concrete can cause problems with the wireless signal. REMOVE SOURCES OF INTERFERENCE Other types of the wireless signal the printer is operating in signal strength can ...
...objects. Arrange your network. Such devices can be significantly weakened. However, there are materials that are using microwaves and cordless phones when printing over a network is slightly weakened. Turn off potential sources of the access point. If the signal is too far away from the... ROUTER If the printer is too weak, too distorted, or blocked by such objects. Objects containing metal and concrete can cause problems with the wireless signal. REMOVE SOURCES OF INTERFERENCE Other types of the wireless signal the printer is operating in signal strength can ...
User's Guide
Page 136
To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical ...or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical ...
To open the Service Center, use the Service Center link. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer • Live online technical ...or extension cords. • Make sure the printer is turned on. • Make sure the printer is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for telephone technical ...
User's Guide
Page 137
...and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use ...on page 140 • "Cannot delete documents from the print queue" on page 141 • "Cannot print through USB" on page 141 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD...
...and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use ...on page 140 • "Cannot delete documents from the print queue" on page 141 • "Cannot print through USB" on page 141 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD...
User's Guide
Page 138
... IN WINDOWS BEFORE INSTALLING THE SOFTWARE Troubleshooting 138 2 Remove the printhead. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Note: If removing and reinserting the...
... IN WINDOWS BEFORE INSTALLING THE SOFTWARE Troubleshooting 138 2 Remove the printhead. Before you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Note: If removing and reinserting the...
User's Guide
Page 139
...: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS ... 3 Plug the power cord into the matching color slot of the USB cable into the wall outlet, and then turn on the printer. Print job does not print or is marked with a USB symbol. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. The USB port is ...
...: If you troubleshoot" checklist does not solve the problem, then try another USB port on , and then open the printer. 2 Make sure the cartridges are inserted correctly. SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS ... 3 Plug the power cord into the matching color slot of the USB cable into the wall outlet, and then turn on the printer. Print job does not print or is marked with a USB symbol. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. The USB port is ...
User's Guide
Page 140
...the back of the printer. 3 Firmly plug the rectangular end of the computer. Note: Do not remove the alignment page until printing is marked with a USB symbol. The USB port is finished. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is busy or does not... printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the following...
...the back of the printer. 3 Firmly plug the rectangular end of the computer. Note: Do not remove the alignment page until printing is marked with a USB symbol. The USB port is finished. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is busy or does not... printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. Printer is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the following...
User's Guide
Page 141
..., and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try another USB port on page 142 Troubleshooting 141 For more of the computer. RESTART THE COMPUTER... AND TRY AGAIN Cannot print through USB If the "Before you have connected to print, then the computer and printer may not...
..., and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the print queue If you troubleshoot" checklist does not solve the problem, then try another USB port on page 142 Troubleshooting 141 For more of the computer. RESTART THE COMPUTER... AND TRY AGAIN Cannot print through USB If the "Before you have connected to print, then the computer and printer may not...
User's Guide
Page 145
...of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 mm (0.25... choose a paper size that has "(Borderless)" in (Borderless). For example, if you are printing on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. For Macintosh users: 1 With a document or photo open , ...
...of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: - 6.35 mm (0.25... choose a paper size that has "(Borderless)" in (Borderless). For example, if you are printing on printed image If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the Print Setup tab, select Borderless. For Macintosh users: 1 With a document or photo open , ...
User's Guide
Page 146
Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of the ... from your system. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 147 • "Scanner unit does not close" on the printed image, then contact technical support. ADD MEMORY Consider purchasing more of graphics and images in the document. • Remove as many unused fonts as possible...
Try one or more RAM. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of the following : MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of the ... from your system. Copy and scan troubleshooting • "Copier or scanner does not respond" on page 147 • "Scanner unit does not close" on the printed image, then contact technical support. ADD MEMORY Consider purchasing more of graphics and images in the document. • Remove as many unused fonts as possible...
User's Guide
Page 147
... scan to a computer over a network" on page 148 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not...more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND ...
... scan to a computer over a network" on page 148 Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following : SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not...more of the following: CLEAN THE SCANNER GLASS ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND ...
User's Guide
Page 152
...PBX system, then make sure that the printer is connected to press the correct code when a fax comes in so that the printer can print it prints the fax. MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off... > Ringing and Answering > Fax Forward 2 Touch OFF, and then touch Accept. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. INCREASE THE RINGER VOLUME If you need a digital line converter that the printer can receive the fax. 1 From...
...PBX system, then make sure that the printer is connected to press the correct code when a fax comes in so that the printer can print it prints the fax. MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off... > Ringing and Answering > Fax Forward 2 Touch OFF, and then touch Accept. Cannot receive faxes If the "Fax troubleshooting checklist" does not solve the problem, then try one or more incoming faxes. INCREASE THE RINGER VOLUME If you need a digital line converter that the printer can receive the fax. 1 From...
User's Guide
Page 155
... troubleshooting • "Memory card troubleshooting checklist" on page 155 • "Nothing happens when a memory card is inserted" on page 155 • "Cannot print documents from a memory card or flash drive" on page 156 • "Photos do not transfer from a memory card across a wireless network" on page ...fax software, click Help to redial. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. Troubleshooting 155 Your printer ...
... troubleshooting • "Memory card troubleshooting checklist" on page 155 • "Nothing happens when a memory card is inserted" on page 155 • "Cannot print documents from a memory card or flash drive" on page 156 • "Photos do not transfer from a memory card across a wireless network" on page ...fax software, click Help to redial. Nothing happens when a memory card is inserted If the "Memory card troubleshooting checklist" does not solve the problem, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. Troubleshooting 155 Your printer ...
User's Guide
Page 156
...printer from the computer or the computer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try the following : MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY SELECT THE CORRECT COMPUTER ... of the USB cable into the USB port of the following : CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Cannot print documents from the printer. You may have connected to a defective port. The USB port is marked with a USB symbol. You may have connected...
...printer from the computer or the computer from a memory card or flash drive If the "Memory card troubleshooting checklist" does not solve the problem, then try the following : MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY SELECT THE CORRECT COMPUTER ... of the USB cable into the USB port of the following : CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. Cannot print documents from the printer. You may have connected to a defective port. The USB port is marked with a USB symbol. You may have connected...