User's Guide
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...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...Incorrect language appears on the display" on page 137 • "Printhead errors" on page 137 • "Software did not install" on page 138 Troubleshooting 136 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links ...
...list. 3 Select Printer Home. 4 From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...Incorrect language appears on the display" on page 137 • "Printhead errors" on page 137 • "Software did not install" on page 138 Troubleshooting 136 Using the Service Center to solve printer problems The Service Center provides step-by-step troubleshooting help and contains links ...
User's Guide
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The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory ...print through USB" on page 141 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 137
The printer resets and starts the initial printer setup. 3 Complete the initial printer setup. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try the following : CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory ...print through USB" on page 141 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following : REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the latch. 2 Troubleshooting 137
User's Guide
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... encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts ...using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and...
... encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software. Warning-Potential Damage: Do not touch the printhead nozzles. 3 Wipe the printhead contacts ...using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and...
User's Guide
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... try another USB port on the printer. You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the ... CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. If the cable is marked with a USB symbol. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power...
... try another USB port on the printer. You may have connected to have problems, then try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the ... CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. The USB port is damaged, then use a new one or more of the printhead. 3 Close the printer. If the cable is marked with a USB symbol. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power...
User's Guide
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If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the printer. Note: Do not remove the alignment page until...port of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to Align Printer: > More Options > Align Printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, ...
If this problem persists, then check our Web site for updates for any obvious damage. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the printer. Note: Do not remove the alignment page until...port of the printer control panel, navigate to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to Align Printer: > More Options > Align Printer. Note: If you troubleshoot" checklist does not solve the problem, then try another USB port on and off slowly, ...
User's Guide
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SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 147 Troubleshooting 146 ADD MEMORY Consider purchasing more of ... point. 2 Wait ten seconds, and then insert the power cord. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following: IF YOU ARE USING A USB CONNECTION,...
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on page 147 Troubleshooting 146 ADD MEMORY Consider purchasing more of ... point. 2 Wait ten seconds, and then insert the power cord. Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one of graphics and images in use. • Minimize the number and size of the following: IF YOU ARE USING A USB CONNECTION,...
User's Guide
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... memory fax 100 printer printing blank pages 140 printer problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead aligning 132 printhead access location 10 printhead error 137 printhead nozzles cleaning 133 printing collate 38 custom-size paper... 8 R received history report 99 receiving faxes Auto Answer setting 93, 94 automatically 93 manually 94 tips 93, 94 recycling 7 Lexmark products 15 WEEE statement 178 redial attempts setting 89 redial time setting 89 reducing an image 60 repeating an image 61 replacing ink...
... memory fax 100 printer printing blank pages 140 printer problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead aligning 132 printhead access location 10 printhead error 137 printhead nozzles cleaning 133 printing collate 38 custom-size paper... 8 R received history report 99 receiving faxes Auto Answer setting 93, 94 automatically 93 manually 94 tips 93, 94 recycling 7 Lexmark products 15 WEEE statement 178 redial attempts setting 89 redial time setting 89 reducing an image 60 repeating an image 61 replacing ink...
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...141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 shared printing 115 sharing printer in Windows 114 SmartSolutions 129 adding printer 130 customizing 130...tray loading paper 27 troubleshooting checking an unresponsive printer 136 contacting technical support 136 fax checklist 150 Service Center 136 solving basic printer problems 136 wireless network 157 troubleshooting, copy scanner unit does not close 147 troubleshooting, copy and scan cannot scan to computer over ...
...141 incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 shared printing 115 sharing printer in Windows 114 SmartSolutions 129 adding printer 130 customizing 130...tray loading paper 27 troubleshooting checking an unresponsive printer 136 contacting technical support 136 fax checklist 150 Service Center 136 solving basic printer problems 136 wireless network 157 troubleshooting, copy scanner unit does not close 147 troubleshooting, copy and scan cannot scan to computer over ...
User's Guide
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...incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 troubleshooting, wireless cannot print over wireless network 160 changing wireless settings after installation (... setting up wireless printing 102 installing printer on (Macintosh) 103 installing printer on (Windows) 103 interference 123 resolving communication problems 173 security 101 security information 118 signal strength 122 SSID 117 troubleshooting 157 types of wireless networks 121 wireless network compatibility ...
...incorrect language appears on display 137 page does not print 139 printer does not respond 140 printer printing blank pages 140 printhead error 137 software did not install 138 troubleshooting, wireless cannot print over wireless network 160 changing wireless settings after installation (... setting up wireless printing 102 installing printer on (Macintosh) 103 installing printer on (Windows) 103 interference 123 resolving communication problems 173 security 101 security information 118 signal strength 122 SSID 117 troubleshooting 157 types of wireless networks 121 wireless network compatibility ...
Quick Reference
Page 4
... and Mac OS X 10.6 or later. • Print more pages with fewer cartridges. • Clean the printhead. These features clean the printhead nozzles to share a single printer among multiple computers, thus conserving energy and other resources. Wireless/network printers allow you...The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide ...
... and Mac OS X 10.6 or later. • Print more pages with fewer cartridges. • Clean the printhead. These features clean the printhead nozzles to share a single printer among multiple computers, thus conserving energy and other resources. Wireless/network printers allow you...The latest supplemental information, updates, Support Web site-http://support.lexmark.com online technical support, and telephone support * Available on the installation software CD and on troubleshooting common printer setup problems. For additional information about the printer The Quick Reference Guide ...
Quick Reference
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...and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 22 • "Printhead errors" on page 22 • "Software did not install" on page 22 • "Print job does not print or is missing pages" on...of these methods: Method 1 If it appears on page 24 21 SmartSolutions is SmartSolutions? If Troubleshooting does not solve your problem Visit our Web site at http://smartsolutions.lexmark.com. 2 Log in or create an account. 3 Add your printer. Your printer may not come with an option to...
...and clear any errors. • Check for telephone technical support Setup troubleshooting • "Incorrect language appears on the display" on page 22 • "Printhead errors" on page 22 • "Software did not install" on page 22 • "Print job does not print or is missing pages" on...of these methods: Method 1 If it appears on page 24 21 SmartSolutions is SmartSolutions? If Troubleshooting does not solve your problem Visit our Web site at http://smartsolutions.lexmark.com. 2 Log in or create an account. 3 Add your printer. Your printer may not come with an option to...
Quick Reference
Page 22
...Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the... MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The printer resets and starts the initial printer setup. 3 Complete ...
...Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try the following: REMOVE AND REINSERT THE PRINTHEAD 1 Open the printer and lift the... MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes. Printhead errors If the "Before you troubleshoot" checklist does not solve the problem, then try removing and reinstalling the software. The printer resets and starts the initial printer setup. 3 Complete ...
Quick Reference
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...continue to have connected to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back ...appear on the printer. The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the printhead. 3 Close the printer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with ...
...continue to have connected to a defective port. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. You may have problems, then try one . 2 Firmly plug the square end of the USB cable into the back ...appear on the printer. The USB port is printing blank pages Blank pages may have problems, then try installing the cartridges again. 2 Load plain paper. 3 From the home screen of the printhead. 3 Close the printer. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is marked with ...
Quick Reference
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... 24 cannot print through USB 24 cartridges, ink ordering 10 checking an unresponsive printer 21 checklist before you troubleshoot 21 cleaning printhead nozzles 11 conserving energy, ink, and paper 4 copies making 17 copy job canceling 17 copying 17 on both sides of...not respond 24 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 21 printer software installing 12 printer solutions 21 printhead aligning 11 printhead access location 5 printhead error 22 printhead nozzles cleaning 11 printing documents 14 network setup page 24 on both sides of the...
... 24 cannot print through USB 24 cartridges, ink ordering 10 checking an unresponsive printer 21 checklist before you troubleshoot 21 cleaning printhead nozzles 11 conserving energy, ink, and paper 4 copies making 17 copy job canceling 17 copying 17 on both sides of...not respond 24 printer features 5 printer models 5 printer printing blank pages 23 printer problems, basic solutions 21 printer software installing 12 printer solutions 21 printhead aligning 11 printhead access location 5 printhead error 22 printhead nozzles cleaning 11 printing documents 14 network setup page 24 on both sides of the...
Quick Reference
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... incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 SmartSolutions 21 software Service Center 21 software did not install 22 solutions 21 supported ... scanning 18 touch screen navigating 8 troubleshooting checking an unresponsive printer 21 contacting technical support 21 Service Center 21 solving basic printer problems 21 troubleshooting, print cannot delete documents from print queue 24 troubleshooting, setup cannot print through USB 24 incorrect language appears on display...
... incorrect language appears on display 22 page does not print 23 printer does not respond 24 printer printing blank pages 23 printhead error 22 software did not install 22 SmartSolutions 21 software Service Center 21 software did not install 22 solutions 21 supported ... scanning 18 touch screen navigating 8 troubleshooting checking an unresponsive printer 21 contacting technical support 21 Service Center 21 solving basic printer problems 21 troubleshooting, print cannot delete documents from print queue 24 troubleshooting, setup cannot print through USB 24 incorrect language appears on display...
