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Lexmark Pinnacle Pro901 Support Question

Lexmark Pinnacle Pro901 Support Question

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Question posted by online81751 on January 15th, 2013

Pro901 Prints Only B&w

Default settings are for color. Test pages from printer and Windows have only B&W print and graphics. Color cartridges are near 100%.

Current Answers

Answer #1: Posted by LexmarkListens on January 15th, 2013 8:53 PM
This answer was accepted by the poster of the original question.
LexmarkListens

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Try updating the firmware of your printer. Just go to http://bit.ly/ghfW8H to download the firmware update.

If the firmware update doesn't help, please perform a maintenance on the cartridges. To do that, on the control panel of your printer, press on the Ink Levels > More Options > Deep Clean Printhead.

If it still doesn't help, please contact our technical support team. It could be a problem with the printhead.


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Related Lexmark Pinnacle Pro901 Manual Pages

Network Guide - Page 18

...print server IP (Internet Protocol) address ipconfig MAC (Media Access Control) address MAC filtering network hub network name ping printer nickname router security key SSID (Service Set Identifier) static IP address A setting...MAC addresses is configured on page 18 A test to make a network secure The name of a computer or printer. A device that lets computers and printers talk to as a ...
User's Guide - Page 3

Saving paper default settings...35 Loading original documents on the scanner glass 36 Loading original documents into the ADF...36 Printing 37 Tips for printing...37 Printing basic documents...37 Printing specialty documents...41 Working with photos...43 Printing from a Bluetooth-enabled device...49 Printing on both sides of the paper (duplexing)...52 Managing print jobs...54 Copying 58 Tips...
User's Guide - Page 13

... damage caused by non-Lexmark ink or ink cartridges. Using genuine Lexmark ink cartridges Lexmark printers, ink cartridges, and photo paper are designed to perform together for superior print quality, and our inks are formulated to Lexmark for a single use only Lexmark ink cartridges. Ordering and replacing supplies Ordering ink cartridges Page yields available at www.lexmark.com.
User's Guide - Page 20

... then touch Use Factory Defaults. 2 Touch Yes. 3 When prompted to activate, and then touch Accept. • Power Saver after 10 Minutes • Screen Dim • 2-Sided Printing Note: If you want to set the initial settings of the paper (duplex) for copy and fax jobs, and for printing in Windows. Using the printer control panel buttons and...
User's Guide - Page 22

...printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Manage, edit, transfer, and print photos and documents. • Print black or text-only Web pages to install this program from Windows...printers. Using the printer software 22 Use the Fax Setup Utility to PDF. • Adjust settings...
User's Guide - Page 24

... printer may not come with cartridge installation. • Print a test page. • Print an alignment page. • Clean the printhead nozzles. • Order ink or supplies. • Register the printer. • Contact technical support. Lexmark Printer Utility (referred to the computer over a network. Using the printer software 24 Finding and installing optional software For Windows...
User's Guide - Page 35

.... • If you want to set the default paper type: a Touch Paper Setup, and then select the paper tray you want to print the banner. 6 Set the stack of pages needed to enable paper tray linking: a Touch Paper Tray Linking. To load banner paper: 1 Pull the tray completely out of the printer. 2 Remove all paper from...
User's Guide - Page 49

... to be able to send a print job to its factory default settings. • You change the Bluetooth security level or the Bluetooth pass key. • The Bluetooth-enabled device you use the latest firmware on the front of the printer. Setting up a connection between a Bluetooth-enabled device and your Windows® Mobile/Pocket PC PDA, additional...
User's Guide - Page 58

...print, and then touch Accept. 5 Touch Color or Black/White to avoid dark edges on the ADF to the width of the original document. • When using the default settings...an original document faceup into the ADF. Tips for multiple-page documents. Copying ADF Scanner glass Use the ADF for ...print one copy of copies you purchased a printer without an ADF, then load original documents...
User's Guide - Page 140

... to Deep Clean Printhead: > More Options > Deep Clean Printhead A cleaning page prints. 4 Navigate to a defective port. Printer is in Power Saver mode. Troubleshooting 140 An alignment page prints. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see "Replacing ink cartridges" on the computer. If the cable is damaged, then use a new...
User's Guide - Page 160

...; "Resetting the wireless settings to factory defaults" on page 160 • "Cannot print over wireless network" on page 160 • "Wi-Fi indicator light is not lit" on page 164 • "Wi-Fi indicator light is green but the printer does not print (Windows only)" on page 164 • "Wi-Fi indicator light is still orange" on page 165 • "Wi...
User's Guide - Page 193

... document 75 canceling 76 scanned documents 68 scanning a document or photo 74 tips 74 F factory default settings resetting internal wireless print server 160 resetting to 20 failed faxes retrieving 100 fax printer memory 100 fax activity report 99 fax blocking setting 89 fax error messages Digital Line Detected 154 Failed To Connect 154 Fax Mode Unsupported 153...
User's Guide - Page 194

... (Macintosh) 103 on wireless network (Windows) 103 installing printer on wired network (Macintosh) 116 installing printer on wired network (Windows) 116 installing printer software 26 installing wireless printer additional computers 103 interactive solutions 129 interference wireless network 123 internal wireless print server resetting to factory default settings 160 IP address 127 configuring 105...
User's Guide - Page 195

...jam in the printer 142 paper or specialty media 144 junk faxes blocking 100 K key index 128 L labels loading 33 printing 41 language ...page does not print 139 Pages per Sheet copies 61 paper conserving 7 loading 27, 32 paper and other supplies ordering 15 paper default settings saving 35 paper exit tray location 10 paper jam in the ADF 143 paper jam in the duplex unit 142 paper jam in the printer...
User's Guide - Page 196

... sharing in Windows 114 printer control panel buttons and icons 16 cleaning 135 location 11 printer does not print wireless 159 printer does not print wirelessly 164 printer does not respond 140 printer memory fax 100 printer printing blank pages 140 printer problems, basic solutions 136 printer software installing 26 uninstalling 25 printer solutions 129 printer, setting as default 54 printhead...
Quick Reference - Page 5

... them to view, edit, and print photos directly from virtually anywhere in your printer solutions. Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive to 400% reduction and enlargement capacity. • Scan. You can load a different type of paper and change the paper default settings so the printer pulls paper from Tray 2 for...
Quick Reference - Page 13

...Properties, a Printing Preferences dialog appears. Printer software Use the LexmarkTM Printer Home (referred to as Printer Home) Lexmark Fast Pics (referred to as Fast Pics) Lexmark Toolbar (referred to as Toolbar) Lexmark Tools for Office (referred to as Tools for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. •...
Quick Reference - Page 14

...Options, or Setup. 14 Note: Your printer may not come with cartridge installation. • Print a test page. • Print an alignment page. • Clean the printhead nozzles. • Order ink or supplies. • Register the printer. • Contact technical support. Use the To Print dialog Adjust the print settings and schedule print jobs. Printer Settings (in Mac OS X version 10...
Quick Reference - Page 17

... the printer memory. 6 Follow the instructions on the scanner glass. 3 From the home screen, navigate to 2-Sided Copies: Copy > More Options > 2-Sided Copies 4 Choose the duplex option that matches your original document, and then touch Accept: • If you want to print, and then touch Accept. 5 Touch Color or Black/White to set a color or...
Quick Reference - Page 23

... AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see the Wireless troubleshooting section. CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer. 2 Pull out the power cord from...

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