Service Guide
Page 6
...removing and replacing 55 Power supply - removing and replacing 57 Cable tie bar - removing and replacing 69 Processor module - removing and replacing 71 Memory modules - removing and replacing 36 Rear cover - removing and replacing 40 Side covers - removing and replacing 46 Magnetic stripe reader (MSR) ...30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
...removing and replacing 55 Power supply - removing and replacing 57 Cable tie bar - removing and replacing 69 Processor module - removing and replacing 71 Memory modules - removing and replacing 36 Rear cover - removing and replacing 40 Side covers - removing and replacing 46 Magnetic stripe reader (MSR) ...30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
Service Guide
Page 9
...41. Dual video adapter jumper location 63 44. Removing the system board 66 46. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard-integration tray mounting option 10 7. Mounting... card removal 62 43. Memory socket location 72 50. Memory module removal 73 51. Unlatching front cover 36 17. Latch 49 30. HDD replacement 51 32. Power supply remove/replace ...tablet, remove and replace 48 29. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Cash-drawer mounting option with keyboard integration tray, integrated character display and ...
...41. Dual video adapter jumper location 63 44. Removing the system board 66 46. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard-integration tray mounting option 10 7. Mounting... card removal 62 43. Memory socket location 72 50. Memory module removal 73 51. Unlatching front cover 36 17. Latch 49 30. HDD replacement 51 32. Power supply remove/replace ...tablet, remove and replace 48 29. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Cash-drawer mounting option with keyboard integration tray, integrated character display and ...
Service Guide
Page 30
... only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. Exactly two memory slots are available on an...
... only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination. Exactly two memory slots are available on an...
Service Guide
Page 40
...memory information. Power up on LAN This feature enables the system to power on at the same time every day. These applications are supported: v Selectable startup sequence v Update POST/BIOS from the network v Ethernet setup v Power up (wake) on LAN Compatible products IBM designed the SurePOS 500...the types of system management available with the SurePOS 500 Models 5x3 and 544/564: 14 RDM (Remote Deployment Manager) and IBM Director. System management programs The SurePOS 500 Models 5x3 and 544/564 supports the following products with the SurePOS 500 Models 5x3 and 544/564. ACPI is...
...memory information. Power up on LAN This feature enables the system to power on at the same time every day. These applications are supported: v Selectable startup sequence v Update POST/BIOS from the network v Ethernet setup v Power up (wake) on LAN Compatible products IBM designed the SurePOS 500...the types of system management available with the SurePOS 500 Models 5x3 and 544/564: 14 RDM (Remote Deployment Manager) and IBM Director. System management programs The SurePOS 500 Models 5x3 and 544/564 supports the following products with the SurePOS 500 Models 5x3 and 544/564. ACPI is...
Service Guide
Page 46
... Exit Up Down Enter Select PU Value PD F10 Value Save Figure 13. It also provides basic information, such as BIOS version, Ethernet MAC address, memory size, and machine serial number. This will decrease the time needed to skip certain tests while booting. Example of the Advanced BIOS Features window 20...
... Exit Up Down Enter Select PU Value PD F10 Value Save Figure 13. It also provides basic information, such as BIOS version, Ethernet MAC address, memory size, and machine serial number. This will decrease the time needed to skip certain tests while booting. Example of the Advanced BIOS Features window 20...
Service Guide
Page 49
...Chapter 2. Place the jumper on the system board. When you can restore the factory default values by following error message is closest to the memory sockets.) 4. Configuring the system 23 Return the jumper to store system settings. Locate the CMOS reset jumper (JP7) on pins 2 and 3... This restores the CMOS defaults. August 3, 2006 Control procedures Clearing the CMOS settings The SurePOS 500 Models 5x3 and 544/564 uses battery-backed CMOS memory to pins 1 and 2. 6. If the CMOS memory becomes corrupted and the system does not boot, you restart the system after resetting the CMOS...
...Chapter 2. Place the jumper on the system board. When you can restore the factory default values by following error message is closest to the memory sockets.) 4. Configuring the system 23 Return the jumper to store system settings. Locate the CMOS reset jumper (JP7) on pins 2 and 3... This restores the CMOS defaults. August 3, 2006 Control procedures Clearing the CMOS settings The SurePOS 500 Models 5x3 and 544/564 uses battery-backed CMOS memory to pins 1 and 2. 6. If the CMOS memory becomes corrupted and the system does not boot, you restart the system after resetting the CMOS...
Service Guide
Page 56
...application software. Record any error messages or symptoms for a description of those devices. 2. Select SurePOS 500-xx3 Diagnostic/Service Diskette. | To build diskettes from the IBM Retail Store Solutions | Web site using application programs, you can create | one by downloading the.... 5. CMOS recovery If the CMOS memory becomes corrupted and the system does not boot, restore the factory default values by attempting to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Symptoms and actions...
...application software. Record any error messages or symptoms for a description of those devices. 2. Select SurePOS 500-xx3 Diagnostic/Service Diskette. | To build diskettes from the IBM Retail Store Solutions | Web site using application programs, you can create | one by downloading the.... 5. CMOS recovery If the CMOS memory becomes corrupted and the system does not boot, restore the factory default values by attempting to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Symptoms and actions...
Service Guide
Page 57
... and Peripherals | Diagnostic wrap plugs | The following to www.ibm.com/solutions/retail/store/ and select Support. | 2. It requires the use of a | memory key that has a minimum of 256 MB on a memory key. There are dynamically tailored for | VPD). Go to ...POS System test or Ethernet test. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. The diagnostics require the use of a | memory key that is to be diagnosed. Select IBM Diagnostics for POS Systems and Peripherals | Using the IBM Diagnostics for POS System Units and Peripherals ...
... and Peripherals | Diagnostic wrap plugs | The following to www.ibm.com/solutions/retail/store/ and select Support. | 2. It requires the use of a | memory key that has a minimum of 256 MB on a memory key. There are dynamically tailored for | VPD). Go to ...POS System test or Ethernet test. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. The diagnostics require the use of a | memory key that is to be diagnosed. Select IBM Diagnostics for POS Systems and Peripherals | Using the IBM Diagnostics for POS System Units and Peripherals ...
Service Guide
Page 59
...and replacing 45 Hinge cover - removing and replacing 58 Connecting the cables and using cable-ties for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing and replacing 67 System-board battery... sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 71 Memory modules - removing and replacing 84 Countertop non-keyboard integration tray systems - removing and replacing 52 LED card and cable...-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33
...and replacing 45 Hinge cover - removing and replacing 58 Connecting the cables and using cable-ties for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing and replacing 67 System-board battery... sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 71 Memory modules - removing and replacing 84 Countertop non-keyboard integration tray systems - removing and replacing 52 LED card and cable...-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33
Service Guide
Page 91
...replacing" on page 69. See "Cooling duct - See "Memory modules - removing and replacing" on page 78. 6. See "Processor module - See "Dual-video adapter - Install these parts on page 22. 2. Ensure system BIOS is equal to the SurePOS 500 Models 5x3 and 544/564. Reprogram the Vital Product Data... 1. Notes: 1. See "Rear connector panel (tailgate) - The new system board comes with all cables from the system board for the SurePOS 500 Models 5x3 and 544/564 65 removing and replacing" on page 197. removing and replacing" on page 72. The new system board comes with...
...replacing" on page 69. See "Cooling duct - See "Memory modules - removing and replacing" on page 78. 6. See "Processor module - See "Dual-video adapter - Install these parts on page 22. 2. Ensure system BIOS is equal to the SurePOS 500 Models 5x3 and 544/564. Reprogram the Vital Product Data... 1. Notes: 1. See "Rear connector panel (tailgate) - The new system board comes with all cables from the system board for the SurePOS 500 Models 5x3 and 544/564 65 removing and replacing" on page 197. removing and replacing" on page 72. The new system board comes with...
Service Guide
Page 93
..."Covers - System board jumper settings Jumper Default pin location: Description JP7 pins 1-2 CMOS Memory clear - Note: Pin 1 is populated on the system board, the jumper must remain on the system board for the SurePOS 500 Models 5x3 and 544/564 67 Remove the two screws attaching the side I/O EMC shield... to the SurePOS 500 Models 5x3 and 544/564. removing and replacing 1. removing and replacing" on page 57...
..."Covers - System board jumper settings Jumper Default pin location: Description JP7 pins 1-2 CMOS Memory clear - Note: Pin 1 is populated on the system board, the jumper must remain on the system board for the SurePOS 500 Models 5x3 and 544/564 67 Remove the two screws attaching the side I/O EMC shield... to the SurePOS 500 Models 5x3 and 544/564. removing and replacing 1. removing and replacing" on page 57...
Service Guide
Page 98
...the socket. 72 See Figure 50 on page 197. See Figure 49. Figure 49. Remove the back cover. The system board provides two memory-module sockets. Press the latches away from the external power source. 2. removing and replacing Attention: Establish personal grounding before touching this unit. ... top corners of sizes. removing and replacing" on page 78. 4. removing and replacing" on page 36. 3. Switch OFF the power to the SurePOS 500 Models 5x3 and 544/564. See "Rear inner metal cover - Memory modules August 3, 2006 Memory modules - Memory socket location 1.
...the socket. 72 See Figure 50 on page 197. See Figure 49. Figure 49. Remove the back cover. The system board provides two memory-module sockets. Press the latches away from the external power source. 2. removing and replacing Attention: Establish personal grounding before touching this unit. ... top corners of sizes. removing and replacing" on page 78. 4. removing and replacing" on page 36. 3. Switch OFF the power to the SurePOS 500 Models 5x3 and 544/564. See "Rear inner metal cover - Memory modules August 3, 2006 Memory modules - Memory socket location 1.
Service Guide
Page 99
...SurePOS 500 Models 5x3 and 544/564 73 One notch is located in the slot and then press it is offset. 7. Carefully align the module in the center of the module and where the module plugs into the slot until it into the slot. Replace the components removed earlier in the memory... module side notches. 8. Before inserting a replacement module, note the alignment notches along the bottom of the gold connectors and the other notch is secured by the clip. Note: Ensure the memory module is fully seated in the socket and the...
...SurePOS 500 Models 5x3 and 544/564 73 One notch is located in the slot and then press it is offset. 7. Carefully align the module in the center of the module and where the module plugs into the slot until it into the slot. Replace the components removed earlier in the memory... module side notches. 8. Before inserting a replacement module, note the alignment notches along the bottom of the gold connectors and the other notch is secured by the clip. Note: Ensure the memory module is fully seated in the socket and the...
Service Guide
Page 251
... defaults 21 logic card, removing and replacing CANPOS keyboard 141 M magnetic stripe reader connector pin assignments 179 main window, configuration 19 management features, system 14 memory modules removing and replacing 72 mercury-added statement xx microphone connector pin assignments 180 model number location 16 models 2 mounting 4820 distributed 127 4820 integrated...
... defaults 21 logic card, removing and replacing CANPOS keyboard 141 M magnetic stripe reader connector pin assignments 179 main window, configuration 19 management features, system 14 memory modules removing and replacing 72 mercury-added statement xx microphone connector pin assignments 180 model number location 16 models 2 mounting 4820 distributed 127 4820 integrated...
Service Guide
Page 253
...and sensor assembly components, cash drawer 115 latch and sensor assembly, cash drawer 114 LED cable 53 LED card 53 logic card, CANPOS keyboard 141 memory modules 72 mother board (system board) 65 mounting foot 81 mounting options 82 MSR 47 MSR, CANPOS keyboard 142 non-keyboard integration tray 84 non... 42 slide assembly, compact cash drawer 109 slide assembly, full size cash drawer 106 slide latches, compact cash drawer 108 speaker 55 speaker panel 36 SurePOS 500 Models 5x3 and 544/564 on a keyboard integration tray 96, 103 system board 65 system on a cash drawer 88 tablet 48 tailgate 76 tie ...
...and sensor assembly components, cash drawer 115 latch and sensor assembly, cash drawer 114 LED cable 53 LED card 53 logic card, CANPOS keyboard 141 memory modules 72 mother board (system board) 65 mounting foot 81 mounting options 82 MSR 47 MSR, CANPOS keyboard 142 non-keyboard integration tray 84 non... 42 slide assembly, compact cash drawer 109 slide assembly, full size cash drawer 106 slide latches, compact cash drawer 108 speaker 55 speaker panel 36 SurePOS 500 Models 5x3 and 544/564 on a keyboard integration tray 96, 103 system board 65 system on a cash drawer 88 tablet 48 tailgate 76 tie ...