Service Guide
Page 1
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
Page 3
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
Page 4
... and environmental notices" on page xiii and the general information in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this publication. Click Publications. | A form for...
... and environmental notices" on page xiii and the general information in any way it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this publication. Click Publications. | A form for...
Service Guide
Page 5
Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information ...CMOS 22 Restoring the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5...
Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information ...CMOS 22 Restoring the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5...
Service Guide
Page 6
...76 Rear inner metal cover - removing and replacing 81 Mounting options - removing and replacing 84 Keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and replacing 38 Top cover - removing and replacing 43 Tower center ... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables ...
...76 Rear inner metal cover - removing and replacing 81 Mounting options - removing and replacing 84 Keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and replacing 38 Top cover - removing and replacing 43 Tower center ... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables ...
Service Guide
Page 7
...integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - removal 122 4610 SureMark printer - disassembling 118 IBM 4610 SureMark printers - Power Cords 167 Power cords 167 Appendix C. Assembly 6: Cash drawer non-keyboard integration tray and filler panels... Wall Mount feature parts Assembly 4: Optional features Assembly 5: Countertop non-keyboard integration tray and filler panels . . . SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 121 4610 SureMark - removing and replacing 113 Distributed customer display - removing ...
...integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - removal 122 4610 SureMark printer - disassembling 118 IBM 4610 SureMark printers - Power Cords 167 Power cords 167 Appendix C. Assembly 6: Cash drawer non-keyboard integration tray and filler panels... Wall Mount feature parts Assembly 4: Optional features Assembly 5: Countertop non-keyboard integration tray and filler panels . . . SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 121 4610 SureMark - removing and replacing 113 Distributed customer display - removing ...
Service Guide
Page 9
... 42 23. Removing tower center cover 45 26. HDD replacement 51 32. Location of the Power Management window 21 15. Power supply remove/... 11. Dual video adapter jumper location 63 44. Removing the fansink 70 49. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2. Mounting foot option 12 9. Rear connector panel... 60 41. Video card removal 62 43. Removing hinge cover 46 27. Cooling duct 64 45. Removing a PC card adapter 75 © Copyright IBM...
... 42 23. Removing tower center cover 45 26. HDD replacement 51 32. Location of the Power Management window 21 15. Power supply remove/... 11. Dual video adapter jumper location 63 44. Removing the fansink 70 49. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2. Mounting foot option 12 9. Rear connector panel... 60 41. Video card removal 62 43. Removing hinge cover 46 27. Cooling duct 64 45. Removing a PC card adapter 75 © Copyright IBM...
Service Guide
Page 10
... integration tray . . . . 124 101. 4610 SureMark printer cable routing on a non-keyboard integration tray 125 102. Removing the SurePOS 500 Models 5x3 and 544/564 from the integration tray 100 77. Removing the keyboard integration tray attached to a cash drawer 97 74. Removing cash-drawer slide... foot from the full-size keyboard integration tray 94 71. Removing the 4610 printer from the SurePOS 500 Models 5x3 and 544/564 85 62. Free-standing SurePOS 500 Models 5x3 and 544/564 82 60. Removing rear modesty cover and distributed customer display 89 66. Attaching and routing...
... integration tray . . . . 124 101. 4610 SureMark printer cable routing on a non-keyboard integration tray 125 102. Removing the SurePOS 500 Models 5x3 and 544/564 from the integration tray 100 77. Removing the keyboard integration tray attached to a cash drawer 97 74. Removing cash-drawer slide... foot from the full-size keyboard integration tray 94 71. Removing the 4610 printer from the SurePOS 500 Models 5x3 and 544/564 85 62. Free-standing SurePOS 500 Models 5x3 and 544/564 82 60. Removing rear modesty cover and distributed customer display 89 66. Attaching and routing...
Service Guide
Page 13
... 197 © Copyright IBM Corp. 2004, 2006 xi Symptoms and actions 27 8. Power cords 167 14. SurePOS 500 Series power supply 178 ... CANPOS keyboard problems 135 12. August 3, 2006 Tables | 1. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Default parallel-port assignment 15 4. Using the... touch screen 17 6. Speaker connector-pin assignments 179 22. Keyboard and mouse connector-pin assignments 180 26. Assignment for 9-pin serial connector 181 29. Assignment of parallel-connector pins 183 32...
... 197 © Copyright IBM Corp. 2004, 2006 xi Symptoms and actions 27 8. Power cords 167 14. SurePOS 500 Series power supply 178 ... CANPOS keyboard problems 135 12. August 3, 2006 Tables | 1. SurePOS 500 Models 5x3 and 544/564 Features 3 2. Default parallel-port assignment 15 4. Using the... touch screen 17 6. Speaker connector-pin assignments 179 22. Keyboard and mouse connector-pin assignments 180 26. Assignment for 9-pin serial connector 181 29. Assignment of parallel-connector pins 183 32...
Service Guide
Page 23
...guide and other related publications are accessibility-enabled. © Copyright IBM Corp. 2004, 2006 xxi references to Model 543 also apply to Model E64; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, SY27-0417 ...Model W53; references to Model 573 also apply to Model WA3. v IBM Safety Information - Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This ...
...guide and other related publications are accessibility-enabled. © Copyright IBM Corp. 2004, 2006 xxi references to Model 543 also apply to Model E64; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, SY27-0417 ...Model W53; references to Model 573 also apply to Model WA3. v IBM Safety Information - Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This ...
Service Guide
Page 24
...information, go to SY27-0417-02 v This update adds: - Select Knowledgebase. v Print and fill out the form at http://www.ibm.com/solutions/retail/store. The latest version of life disposal statements. This site contains additional information, gathered from field experience, not available... when this document. Please take a few moments to SY27-0417-02 | This update: | v Changes information regarding the new Models 544 and 564. - Select the publication comments link within the introductory text. Fill in the left | margin. Return the form to provide feedback: ...
...information, go to SY27-0417-02 v This update adds: - Select Knowledgebase. v Print and fill out the form at http://www.ibm.com/solutions/retail/store. The latest version of life disposal statements. This site contains additional information, gathered from field experience, not available... when this document. Please take a few moments to SY27-0417-02 | This update: | v Changes information regarding the new Models 544 and 564. - Select the publication comments link within the introductory text. Fill in the left | margin. Return the form to provide feedback: ...
Service Guide
Page 27
... is 4840. references to Model 573 also apply to Models E44; references to Model 544 also apply to Model W73. references to Model 563 also apply to Model W53; references to Model 553 also apply to Models E63 and W63; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM...
... is 4840. references to Model 573 also apply to Models E44; references to Model 544 also apply to Model W73. references to Model 563 also apply to Model W53; references to Model 553 also apply to Models E63 and W63; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM...
Service Guide
Page 28
SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2
SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2
Service Guide
Page 29
Ex3 and Ex4 models are preloaded with Microsoft Windows XP Professional. | Table 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . dual-bulb No ||| 553/W53 12.1-in ...Yes Yes Option Yes Standard features The following features are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered ...
Ex3 and Ex4 models are preloaded with Microsoft Windows XP Professional. | Table 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . dual-bulb No ||| 553/W53 12.1-in ...Yes Yes Option Yes Standard features The following features are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered ...
Service Guide
Page 30
...cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. The 4820 SurePoint Solutions (Models 4FT, 4FD, ...display and requires an optional | display adapter feature card. 4 v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7...
...cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. The 4820 SurePoint Solutions (Models 4FT, 4FD, ...display and requires an optional | display adapter feature card. 4 v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7...
Service Guide
Page 31
...subsystem that accepts a single Type 2 PC Card. Note: Remote Program Load (RPL) and power up on these models. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 The subsystem allows you to use a wireless card on LAN or Ring are ... Play BIOS v Power-on Windows-based systems Chapter 1. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported only on self-test (...
...subsystem that accepts a single Type 2 PC Card. Note: Remote Program Load (RPL) and power up on these models. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 The subsystem allows you to use a wireless card on LAN or Ring are ... Play BIOS v Power-on Windows-based systems Chapter 1. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported only on self-test (...
Service Guide
Page 32
The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. Free-standing option Figure 2 illustrates the free-standing mounting option. Figure 2. You should use the integration tray instead. v Using a stand and cable for the ... a counter top v Secured to a counter top (with or without integration tray. Free-standing option 6 System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended.
The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. Free-standing option Figure 2 illustrates the free-standing mounting option. Figure 2. You should use the integration tray instead. v Using a stand and cable for the ... a counter top v Secured to a counter top (with or without integration tray. Free-standing option 6 System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended.
Service Guide
Page 33
Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the integration tray with integration tray Chapter 1. Figure 3. You can mount the free-standing base foot to the counter... then securely attached to a countertop integration tray. If you can use the countertop integration tray. Countertop mounting option with two screws. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 August 3, 2006 System mounting options Countertop mounting options There are using a countertop integration tray, the base...
Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the integration tray with integration tray Chapter 1. Figure 3. You can mount the free-standing base foot to the counter... then securely attached to a countertop integration tray. If you can use the countertop integration tray. Countertop mounting option with two screws. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 August 3, 2006 System mounting options Countertop mounting options There are using a countertop integration tray, the base...
Service Guide
Page 34
Figure 4. System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Countertop mounting option with keyboard-integration tray 8
Figure 4. System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Countertop mounting option with keyboard-integration tray 8
Service Guide
Page 35
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Figure 5. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer...
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5 shows the full-size cash-drawer mounting option with keyboard integration tray, integrated character display and 4820 SurePoint Solution options Chapter 1. Figure 5. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer...