Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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... the back of Retail Store Solutions documentation are available on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the product it supports...
... the back of Retail Store Solutions documentation are available on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the product it supports...
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Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Configuring the system 17 How to use the touch screen 17 The Setup Utility 18 Usage tips and navigation... clock and CMOS 22 Restoring the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem...
Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii Configuring the system 17 How to use the touch screen 17 The Setup Utility 18 Usage tips and navigation... clock and CMOS 22 Restoring the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem...
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...rear connector panel 59 Dual-video adapter - removing and replacing 46 Magnetic stripe reader (MSR) - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 55 Power supply - removing and replacing 64 System board - ...Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
...rear connector panel 59 Dual-video adapter - removing and replacing 46 Magnetic stripe reader (MSR) - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 55 Power supply - removing and replacing 64 System board - ...Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers -...
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...Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Note: References in this guide...Model E44; references to Model 564 also apply to : www.ibm.com/solutions/retail/store/. 2. Go to Model E64; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides ...
...Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. Note: References in this guide...Model E44; references to Model 564 also apply to : www.ibm.com/solutions/retail/store/. 2. Go to Model E64; v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3, GA27-4330 This guide provides ...
Service Guide
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The machine type for these models is 4840. references to Model 543 also apply to Models E44; August 3, 2006 Chapter 1. references to Model 544 also apply to Models E43 and W43; references to Model 563 also apply to Model W73. references to Model 573 also ... this guide to Model 533 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4...
The machine type for these models is 4840. references to Model 543 also apply to Models E44; August 3, 2006 Chapter 1. references to Model 544 also apply to Models E43 and W43; references to Model 563 also apply to Model W73. references to Model 573 also ... this guide to Model 533 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4...
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... with Microsoft® Windows® XP Embedded | for Point of Service. | 2. August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are designed for food service or | hospitality retailers. (See Table 1 for second...MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered v One RS-232 serial port, powered v One 12-V, powered USB port v One 24-V, powered USB port v Six standard USB ports; Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 SurePOS 500...
... with Microsoft® Windows® XP Embedded | for Point of Service. | 2. August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are designed for food service or | hospitality retailers. (See Table 1 for second...MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered v One RS-232 serial port, powered v One 12-V, powered USB port v One 24-V, powered USB port v Six standard USB ports; Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 SurePOS 500...
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... of ports. 2. Two supported DIMMs can be use of 2 GB (two 1-GB DIMMs). v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5...port v Two cash-drawer ports v External CRT video port v Parallel port v External legacy diskette-drive v Speaker kit, microphone jack, headphone jack (Models 553, 563, 564, 573, and 5A3 only) v PC card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1.
... of ports. 2. Two supported DIMMs can be use of 2 GB (two 1-GB DIMMs). v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4, TG5...port v Two cash-drawer ports v External CRT video port v Parallel port v External legacy diskette-drive v Speaker kit, microphone jack, headphone jack (Models 553, 563, 564, 573, and 5A3 only) v PC card slot (Models 553, 563, 564, 573, and 5A3 only) Notes: 1.
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System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. The subsystem allows you to use a wireless card on ... Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5
System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. The subsystem allows you to use a wireless card on ... Power Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5
Service Guide
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... option, the printer is always mounted on the SurePOS 500 Models 5x3 and 544/564 is then securely attached to a countertop integration tray. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the integration tray...
... option, the printer is always mounted on the SurePOS 500 Models 5x3 and 544/564 is then securely attached to a countertop integration tray. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the integration tray...
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... mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar...
... mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. Figure 5. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar...
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Figure 7. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option.
Figure 7. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option.
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 Remote display tablet mounting option Chapter 1. August 3, 2006 Display mounting option Figure 9.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 13 Remote display tablet mounting option Chapter 1. August 3, 2006 Display mounting option Figure 9.
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...in the configurations for Windows that must be set the IRQ and I /O address ranges are dynamically assigned. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 Default parallel-port assignment Port assignment Address range (hex) IRQ Parallel 0378-037F ...-port assignment used in order to ″Auto″. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. Table 3.
...in the configurations for Windows that must be set the IRQ and I /O address ranges are dynamically assigned. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 15 Default parallel-port assignment Port assignment Address range (hex) IRQ Parallel 0378-037F ...-port assignment used in order to ″Auto″. PS/2 keyboard/mouse port assignment Port assignment Addresses IRQ level IBM PS/2 keyboard 60 and 64 1 Mouse 60 and 64 12 The SurePOS 500 Models 5x3 and 544/564 has an integrated Ethernet subsystem. Table 3.
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...video adapter - removing and replacing 43 Tower center cover - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 69 Processor module - ...keyboard integration tray cash drawer - removing and replacing 78 Integrated customer display - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 38 Top cover - removing and replacing . . . 51... integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33
...video adapter - removing and replacing 43 Tower center cover - removing and replacing 53 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) . . . 54 Speaker - removing and replacing 69 Processor module - ...keyboard integration tray cash drawer - removing and replacing 78 Integrated customer display - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 38 Top cover - removing and replacing . . . 51... integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33
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...1. Remove the two screws from the external power source. 2. Remove the power supply as described at "Rear cover - See "Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)" on page 36. 3. Remove the back cover as described at "HDD cover and speaker panel - Unplug the power cord ... if the LED card cable is present it out from the LED card. 4. Figure 32. Disconnect the speaker cable and sensor cable from the front of the machine. b. If a presence sensor is to the SurePOS 500 Models 5x3 and 544/564. August 3, 2006 LED card and cable LED card and ...
...1. Remove the two screws from the external power source. 2. Remove the power supply as described at "Rear cover - See "Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only)" on page 36. 3. Remove the back cover as described at "HDD cover and speaker panel - Unplug the power cord ... if the LED card cable is present it out from the LED card. 4. Figure 32. Disconnect the speaker cable and sensor cable from the front of the machine. b. If a presence sensor is to the SurePOS 500 Models 5x3 and 544/564. August 3, 2006 LED card and cable LED card and ...
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... (preferably a white object for an additional 5 seconds. 54 Press the two brightness buttons simultaneously. LED card and cable August 3, 2006 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) A presence sensor A Figure 33 causes the system to resume from the sensor at the distance from standby, based upon the...
... (preferably a white object for an additional 5 seconds. 54 Press the two brightness buttons simultaneously. LED card and cable August 3, 2006 Calibrating the presence sensor (Models 563, 564, 573, and 5A3 only) A presence sensor A Figure 33 causes the system to resume from the sensor at the distance from standby, based upon the...
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Connector A Power switch B External diskette drive C USB connectors D Keyboard/mouse connector E Headphone connector (Models 553, 563, 564, 573 only) F Microphone connector (Models 553, 563, 564, 573 only) A B C D E F Figure 39. Use cable ties if desired. Connecting cables to the side ...show the connector locations and description. Connecting cables to the rear connector panel This section explains how to connect cables to the SurePOS 500 Models 5x3 and 544/564. 2. Connect the cables in Figure 40 on page 38. August 3, 2006 Cable connections Connecting the...
Connector A Power switch B External diskette drive C USB connectors D Keyboard/mouse connector E Headphone connector (Models 553, 563, 564, 573 only) F Microphone connector (Models 553, 563, 564, 573 only) A B C D E F Figure 39. Use cable ties if desired. Connecting cables to the side ...show the connector locations and description. Connecting cables to the rear connector panel This section explains how to connect cables to the SurePOS 500 Models 5x3 and 544/564. 2. Connect the cables in Figure 40 on page 38. August 3, 2006 Cable connections Connecting the...
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... kit, top, center, hinge (Model 573 only) 1 Cover, front, hard disk drive - Parts catalog 147 touch screen assembly, 12-inch, dual-bulb (Models 543, 544, 563, 564) 1 Tablet - Index 1- -1 - -2 - -4 -5 -6 -7 -8 -9 - -10 -11 -12 -12 -13 - - -14 -15 - -16 - -17 -18 Part Number 99P9839 39V5018...sensor, no presence sensor 1 Cable, LED card 1 Bracket, HDD, with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix A. August...
... kit, top, center, hinge (Model 573 only) 1 Cover, front, hard disk drive - Parts catalog 147 touch screen assembly, 12-inch, dual-bulb (Models 543, 544, 563, 564) 1 Tablet - Index 1- -1 - -2 - -4 -5 -6 -7 -8 -9 - -10 -11 -12 -12 -13 - - -14 -15 - -16 - -17 -18 Part Number 99P9839 39V5018...sensor, no presence sensor 1 Cable, LED card 1 Bracket, HDD, with mounting bracket (Model 573 only) (not shown) 1 Speaker kit 1 ESD shield 1 CompactFlash, 512 MB (not shown) 1 Cable kit, HDD (not shown) 1 Kit, screw (not shown) 1 Kit, tablet stand adapter (Model 573 only) (not shown) Appendix A. August...