Service Guide
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...card - removing and replacing 74 Rear connector panel (tailgate) - removing and replacing 80 Mounting foot - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing from the base 82 Non-keyboard integration tray - removing and replacing 36 HDD cover and speaker ...models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables to the side access panel 59 Connecting cables to the rear connector panel 59 Dual-video adapter - Removing and replacing FRUs for countertop and cash drawer . . . ....
...card - removing and replacing 74 Rear connector panel (tailgate) - removing and replacing 80 Mounting foot - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing from the base 82 Non-keyboard integration tray - removing and replacing 36 HDD cover and speaker ...models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables to the side access panel 59 Connecting cables to the rear connector panel 59 Dual-video adapter - Removing and replacing FRUs for countertop and cash drawer . . . ....
Service Guide
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... the display tablet on a remote display stand 132 Chapter 5. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 105 Full-size cash drawer FRUs - disassembling 118 IBM 4610 SureMark printers - removing and replacing 137 CANPOS keypad assembly...connectors 179 Temperature, humidity, and altitude limits 187 Appendix D. August 3, 2006 Compact-size keyboard integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - removing and replacing 121 4610 SureMark - Parts catalog Assembly 1: System parts Assembly 2: System board Assembly 3: Wall...
... the display tablet on a remote display stand 132 Chapter 5. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 105 Full-size cash drawer FRUs - disassembling 118 IBM 4610 SureMark printers - removing and replacing 137 CANPOS keypad assembly...connectors 179 Temperature, humidity, and altitude limits 187 Appendix D. August 3, 2006 Compact-size keyboard integration tray mounting for the cash drawer. . . . 98 Cash drawer FRUs - removing and replacing 121 4610 SureMark - Parts catalog Assembly 1: System parts Assembly 2: System board Assembly 3: Wall...
Service Guide
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...45 26. Latch 49 30. HDD replacement 51 32. Speaker hooks 56 36. Power supply remove/...a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Compact-size cash-drawer with keyboard-integration tray 8 5. Side connector... panel 59 40. Rear connector panel 60 41. Cooling duct 64 45. Free-standing option 6 3. Mounting foot option 12 9. Removing top cover 40 21. Removing the MSR 47 28. Speaker removal 55 35. Removing the system board 66 46. Memory module removal 73 51. SurePOS 500...
...45 26. Latch 49 30. HDD replacement 51 32. Speaker hooks 56 36. Power supply remove/...a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Compact-size cash-drawer with keyboard-integration tray 8 5. Side connector... panel 59 40. Rear connector panel 60 41. Cooling duct 64 45. Free-standing option 6 3. Mounting foot option 12 9. Removing top cover 40 21. Removing the MSR 47 28. Speaker removal 55 35. Removing the system board 66 46. Memory module removal 73 51. SurePOS 500...
Service Guide
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... cables to the system unit 119 96. Connecting filler panels 87 64. Remove the distributed character display from the slide assembly 108 84. Compact cash drawer with a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Removing the 4820 SurePoint Solution display cable and covers 101 78. Removing...
... cables to the system unit 119 96. Connecting filler panels 87 64. Remove the distributed character display from the slide assembly 108 84. Compact cash drawer with a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Removing the 4820 SurePoint Solution display cable and covers 101 78. Removing...
Service Guide
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...SurePOS 500 Series weights 170 16. Unit dimensions with 4820 SurePoint Solution 176 18. Input voltage, frequency 178 19. MSR connector-pin assignments 179 23. RJ-45 connector-pin assignments 181 30. Assignment of integrated customer-display connector pins 186 37. Assignment of cash drawer connector pins 186 36. Trademarks 197 © Copyright IBM...22. Headphone connector-pin assignments 181 28. Assignment of parallel-connector pins 183 32. Temperature, humidity, altitude limits 187 38. SurePOS 500 Models 5x3 and 544/564 task information 25 7. USB port connector-pin ...
...SurePOS 500 Series weights 170 16. Unit dimensions with 4820 SurePoint Solution 176 18. Input voltage, frequency 178 19. MSR connector-pin assignments 179 23. RJ-45 connector-pin assignments 181 30. Assignment of integrated customer-display connector pins 186 37. Assignment of cash drawer connector pins 186 36. Trademarks 197 © Copyright IBM...22. Headphone connector-pin assignments 181 28. Assignment of parallel-connector pins 183 32. Temperature, humidity, altitude limits 187 38. SurePOS 500 Models 5x3 and 544/564 task information 25 7. USB port connector-pin ...
Service Guide
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...: | v Changes information regarding the new Models 544 and 564. - Summary of this document. Macrovision copy protection technology notice. v Moved cash drawer parts to the "Point of Sale Options and I/O Devices Service Guide," GC30-9737 November 2005 Web update Inserted the latest End of these ...Models 544 and 564 | v Adds information about this document is available on which you think Your feedback is indicated by giving it to an IBM representative. Please take a few moments to tell us what you think about Diagnostic programs | v Changes a field replaceable unit (FRU) number...
...: | v Changes information regarding the new Models 544 and 564. - Summary of this document. Macrovision copy protection technology notice. v Moved cash drawer parts to the "Point of Sale Options and I/O Devices Service Guide," GC30-9737 November 2005 Web update Inserted the latest End of these ...Models 544 and 564 | v Adds information about this document is available on which you think Your feedback is indicated by giving it to an IBM representative. Please take a few moments to tell us what you think about Diagnostic programs | v Changes a field replaceable unit (FRU) number...
Service Guide
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... store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 Free-standing option 6 Countertop mounting options 7 Cash-drawer mounting option 9 Wall...
... store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features 5 Mounting options 6 Free-standing option 6 Countertop mounting options 7 Cash-drawer mounting option 9 Wall...
Service Guide
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... for cash drawer and countertop v Full-size, keyboard-integration tray for cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of ports. 2. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600...
... for cash drawer and countertop v Full-size, keyboard-integration tray for cash drawer and countertop v Compact keyboard-integration tray for cash drawer v Supported memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of ports. 2. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600...
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The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a full-size cash drawer (with Model 573 on a counter top v Secured to ...the integration tray instead. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a mounting foot for remote mounting of the display tablet Note...
The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564. v Using a stand and cable for the cash drawer or mounting a 4820 SurePoint Solution without an integration tray) v Secured to a full-size cash drawer (with Model 573 on a counter top v Secured to ...the integration tray instead. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. v Using a mounting foot for remote mounting of the display tablet Note...
Service Guide
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... Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to...
... Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to...
Service Guide
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System mounting options August 3, 2006 Figure 6 shows the compact-size cash-drawer with keyboard-integration tray mounting option 10 Figure 6. Compact-size cash-drawer with the keyboard-integration tray mounting option.
System mounting options August 3, 2006 Figure 6 shows the compact-size cash-drawer with keyboard-integration tray mounting option 10 Figure 6. Compact-size cash-drawer with the keyboard-integration tray mounting option.
Service Guide
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...SurePOS 500 Models 5x3 and 544/564. You can specify this feature when ordering your 4840 on page 13 illustrates the remote operator display mounting option. Two features are required for remote mounting: the stand and the attachment feature. 12 Mounting foot option Remote display tablet mounting option Figure 9 on a cash drawer.... A B Figure 8. You should use the integration tray instead. Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on ...
...SurePOS 500 Models 5x3 and 544/564. You can specify this feature when ordering your 4840 on page 13 illustrates the remote operator display mounting option. Two features are required for remote mounting: the stand and the attachment feature. 12 Mounting foot option Remote display tablet mounting option Figure 9 on a cash drawer.... A B Figure 8. You should use the integration tray instead. Mounting foot August 3, 2006 Mounting foot Figure 8 illustrates the SurePOS 500 Models 5x3 and 544/564 with Model 573 on ...
Service Guide
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... while holding the key turned to determine if the slide assembly is binding. removing and replacing" on page 113. Cash drawer does not open when cash drawer key is turned to the open position to the open position. 1. Look for a bent actuator rod. Replace the actuator rod if ...necessary. Replace the system board. Check for items that the operator display cable is securely connected. 3. August 3, 2006 Troubleshooting Troubleshooting If the SurePOS 500 Models 5x3 and 544/564 system fails and there is no error message or beep code, see if corrupted CMOS is the source of ...
... while holding the key turned to determine if the slide assembly is binding. removing and replacing" on page 113. Cash drawer does not open when cash drawer key is turned to the open position to the open position. 1. Look for a bent actuator rod. Replace the actuator rod if ...necessary. Replace the system board. Check for items that the operator display cable is securely connected. 3. August 3, 2006 Troubleshooting Troubleshooting If the SurePOS 500 Models 5x3 and 544/564 system fails and there is no error message or beep code, see if corrupted CMOS is the source of ...
Service Guide
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...Removing and replacing the latch and sensor assembly" on page 109. Pens or paper close smoothly, or appears to make sure that IBM cash drawer setting is binding. See "Removing and replacing a full-size slide assembly" on page 106 or "Removing and replacing the compact ...slide assembly" on page 114. 4. Ensure that could cause binding. 2. Cash drawer does not open position. Replace the latch and the sensor assembly card. Replace the system board. Troubleshooting August 3, 2006 Table 7. Replace ...
...Removing and replacing the latch and sensor assembly" on page 109. Pens or paper close smoothly, or appears to make sure that IBM cash drawer setting is binding. See "Removing and replacing a full-size slide assembly" on page 106 or "Removing and replacing the compact ...slide assembly" on page 114. 4. Ensure that could cause binding. 2. Cash drawer does not open position. Replace the latch and the sensor assembly card. Replace the system board. Troubleshooting August 3, 2006 Table 7. Replace ...
Service Guide
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... - removing and replacing 55 Power supply - removing and replacing 64 System board - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 49 Hinge assembly - removing and replacing 57 Cable tie bar -.... 54 Speaker - removing and replacing . . . 88 Keyboard integration tray mounting for countertop and cash drawer . . . . 91 Full-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 36 HDD cover clips - removing and replacing 42 Side...
... - removing and replacing 55 Power supply - removing and replacing 64 System board - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 49 Hinge assembly - removing and replacing 57 Cable tie bar -.... 54 Speaker - removing and replacing . . . 88 Keyboard integration tray mounting for countertop and cash drawer . . . . 91 Full-size keyboard integration tray mounting for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 36 HDD cover clips - removing and replacing 42 Side...
Service Guide
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... xiii. 2. The machine serial number for the cash drawer. . . . 98 Cash drawer FRUs - To avoid damage, keep static-sensitive devices in their static protective bags until you perform any removal and replacement procedures, see the section titled "Safety Information" on all SurePOS 500 Models 5x3 and 544/564 models (4840), although some procedures are for features that...
... xiii. 2. The machine serial number for the cash drawer. . . . 98 Cash drawer FRUs - To avoid damage, keep static-sensitive devices in their static protective bags until you perform any removal and replacement procedures, see the section titled "Safety Information" on all SurePOS 500 Models 5x3 and 544/564 models (4840), although some procedures are for features that...
Service Guide
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A B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) 60 Cable connections August 3, 2006 Attention: All cables in the rear should be routed to the right of the AC power cable, when facing the rear of the machine, as shown in Figure 41 on page 61. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E USB connectors (2) F 12-volt USB connector G 24-volt USB connector H Distributed customer display connector I J Figure 40. Rear connector panel Ref.
A B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) 60 Cable connections August 3, 2006 Attention: All cables in the rear should be routed to the right of the AC power cable, when facing the rear of the machine, as shown in Figure 41 on page 61. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E USB connectors (2) F 12-volt USB connector G 24-volt USB connector H Distributed customer display connector I J Figure 40. Rear connector panel Ref.
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Tailgate connector locations Ref. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E 12-volt USB connector F 24-volt USB connector G USB connectors (2) H Integrated or distributed customer display connector I J Figure 54. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 77 August 3, 2006 A Rear connector panel (tailgate) B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) Chapter 4.
Tailgate connector locations Ref. Connector A Serial connectors (3) B Parallel connector C External video connector D Ethernet connector E 12-volt USB connector F 24-volt USB connector G USB connectors (2) H Integrated or distributed customer display connector I J Figure 54. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 77 August 3, 2006 A Rear connector panel (tailgate) B C D E F G H I Keyboard/mouse cable J Cash drawer connectors (2) Chapter 4.
Service Guide
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... Chapter 4. removing and replacing Note: Refer to a mounting foot: 1. To remove and replace the SurePOS 500 Models 5x3 and 544/564 attached to Figure 57 on page 80. removing and replacing" on a cash drawer. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 81 See "Rear cover - Remove the two screws. 3. Slide...
... Chapter 4. removing and replacing Note: Refer to a mounting foot: 1. To remove and replace the SurePOS 500 Models 5x3 and 544/564 attached to Figure 57 on page 80. removing and replacing" on a cash drawer. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 81 See "Rear cover - Remove the two screws. 3. Slide...
Service Guide
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... the appropriate mounting configuration for use with screws, see "Non-keyboard integration tray - removing and replacing The SurePOS 500 Models 5x3 and 544/564 can be used to a countertop or full-size cash drawer, see "Free-standing SurePOS 500 Models 5x3 and 544/564 - removing from the base Figure 59 is available as a kit. v Mounted to...
... the appropriate mounting configuration for use with screws, see "Non-keyboard integration tray - removing and replacing The SurePOS 500 Models 5x3 and 544/564 can be used to a countertop or full-size cash drawer, see "Free-standing SurePOS 500 Models 5x3 and 544/564 - removing from the base Figure 59 is available as a kit. v Mounted to...