Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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... Store Solutions Information Development | Department ZBDA | PO Box 12195 | Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of...
... Store Solutions Information Development | Department ZBDA | PO Box 12195 | Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of...
Service Guide
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... the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-... Machine serial number location 16 Chapter 2. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii ...
... the default CMOS settings 22 Clearing the CMOS settings 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-... Machine serial number location 16 Chapter 2. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii ...
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... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables ... removing and replacing 52 LED card and cable - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 84 Keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and...
... 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for counter mount systems . . . . 59 Connecting cables ... removing and replacing 52 LED card and cable - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 84 Keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and...
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... unit with 15-inch display 173 Dimensions of unit with 17-inch display 174 Wall mount dimensions 175 Dimensions of unit with MSR 142 Appendix A. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 121 4610 SureMark - removal 122 4610 SureMark printer - removing and replacing 105 Full-size... Assembly 1: System parts Assembly 2: System board Assembly 3: Wall Mount feature parts Assembly 4: Optional features Assembly 5: Countertop non-keyboard integration tray and filler panels . . . disassembling 118 IBM 4610 SureMark printers -
... unit with 15-inch display 173 Dimensions of unit with 17-inch display 174 Wall mount dimensions 175 Dimensions of unit with MSR 142 Appendix A. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v removing and replacing 121 4610 SureMark - removal 122 4610 SureMark printer - removing and replacing 105 Full-size... Assembly 1: System parts Assembly 2: System board Assembly 3: Wall Mount feature parts Assembly 4: Optional features Assembly 5: Countertop non-keyboard integration tray and filler panels . . . disassembling 118 IBM 4610 SureMark printers -
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...28. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Wall mounting option 11 8. The Main window 19 13. Removing.... LED card and cable, presence sensor 53 33. Power supply remove/replace 58 39. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint... jumper JP7 23 16. Removing side covers 42 23. Latch 49 30. HDD replacement 51 32. Power supply remove/replace 57 38. System board jumper locations 67 47. August 3, 2006 Figures...
...28. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Wall mounting option 11 8. The Main window 19 13. Removing.... LED card and cable, presence sensor 53 33. Power supply remove/replace 58 39. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint... jumper JP7 23 16. Removing side covers 42 23. Latch 49 30. HDD replacement 51 32. Power supply remove/replace 57 38. System board jumper locations 67 47. August 3, 2006 Figures...
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...94. Countertop non-keyboard integration tray 86 63. Removing rear modesty cover and distributed customer display 89 66. Removing the SurePOS 500 Models 5x3 and 544/564 from the SurePOS 500 Models 5x3 and 544/564 85 62. Compact cash drawer with a non-keyboard integration tray for a non-keyboard .... Releasing the drawer from cash drawer integration tray 90 67. Detaching system from the slide assembly 108 84. Removing the SurePOS 500 Models 5x3 and 544/564 from the full-size keyboard integration tray 94 71. Cash-drawer latch and sensor assembly 115 ...
...94. Countertop non-keyboard integration tray 86 63. Removing rear modesty cover and distributed customer display 89 66. Removing the SurePOS 500 Models 5x3 and 544/564 from the SurePOS 500 Models 5x3 and 544/564 85 62. Compact cash drawer with a non-keyboard integration tray for a non-keyboard .... Releasing the drawer from cash drawer integration tray 90 67. Detaching system from the slide assembly 108 84. Removing the SurePOS 500 Models 5x3 and 544/564 from the full-size keyboard integration tray 94 71. Cash-drawer latch and sensor assembly 115 ...
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... connector-pin assignments 180 25. Assignment of external-video connector pins 185 35. Assignment of parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi Default serial-port assignments 15 3. System board jumper settings 67 9. 4610 SureMark printer on... a full-size keyboard integration tray legend 94 10. 4610 SureMark printer on a full-size keyboard integration tray legend 126 11. SurePOS 500 Series dimensions...
... connector-pin assignments 180 25. Assignment of external-video connector pins 185 35. Assignment of parallel-connector pins 183 32. Trademarks 197 © Copyright IBM Corp. 2004, 2006 xi Default serial-port assignments 15 3. System board jumper settings 67 9. 4610 SureMark printer on... a full-size keyboard integration tray legend 94 10. 4610 SureMark printer on a full-size keyboard integration tray legend 126 11. SurePOS 500 Series dimensions...
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... also apply to Model E64; Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to...to Model 543 also apply to Model WA3. Note: References in this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 5A3 also apply to Model W43;...
... also apply to Model E64; Publications accessibility The soft-copy version of the following publications: v IBM SurePOS 500 Series Hardware Service Guide for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to...to Model 543 also apply to Model WA3. Note: References in this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3. references to Model 5A3 also apply to Model W43;...
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The machine type for these models is 4840. references to Model 564 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 ...System management 14 System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service...
The machine type for these models is 4840. references to Model 564 also apply to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 ...System management 14 System management programs 14 Remote management 14 Compatible products 14 System port specifications 15 Machine serial number location 16 The IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 enable you to provide fast, accurate customer service...
Service Guide
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SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2
SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. Introduction August 3, 2006 Figure 1. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2
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...hospitality retailers. (See Table 1 for Point of Service. | 2. four USB 2.0 (2 side, 2 rear) plus two USB 1.1 (tablet) Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 dual-bulb No ||| 553/W53 12.1-in . Wx3 models are preloaded with ... 12.1-in . August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only)...
...hospitality retailers. (See Table 1 for Point of Service. | 2. four USB 2.0 (2 side, 2 rear) plus two USB 1.1 (tablet) Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 3 dual-bulb No ||| 553/W53 12.1-in . Wx3 models are preloaded with ... 12.1-in . August 3, 2006 Introduction SurePOS 500 Models 5x3 and 544/564 Features The SurePOS 500 Models 5x3 and 544/564 are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only)...
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... present. Two supported DIMMs can be attached (Models 5x3 only). | This display operates independently of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only)... v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4...
... present. Two supported DIMMs can be attached (Models 5x3 only). | This display operates independently of the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only)... v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6, TF7, IF6, TG3, TG4...
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...(DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional ... supported only on these models. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. The subsystem allows ...
...(DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 5 August 3, 2006 Optional ... supported only on these models. System software features The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. The subsystem allows ...
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... tray) v Secured to a full-size cash drawer (with an integration tray) v Secured to a wall. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. You should use the integration tray instead... tray. Figure 2. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564.
... tray) v Secured to a full-size cash drawer (with an integration tray) v Secured to a wall. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a narrow cash drawer is not recommended. You should use the integration tray instead... tray. Figure 2. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564.
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...integration tray. The unit is replaced with a mounting bracket. Countertop mounting option with two screws. Figure 3. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option. Note: With the countertop integration... options There are using a countertop integration tray, the base foot on the left side, when facing the unit. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 If you can use the countertop integration tray.
...integration tray. The unit is replaced with a mounting bracket. Countertop mounting option with two screws. Figure 3. Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option. Note: With the countertop integration... options There are using a countertop integration tray, the base foot on the left side, when facing the unit. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 If you can use the countertop integration tray.
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Countertop mounting option with keyboard-integration tray 8 System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4.
Countertop mounting option with keyboard-integration tray 8 System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Figure 4.
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... SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August... 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to ...
... SurePoint Solution options Chapter 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 9 Figure 5. Cash-drawer mounting option with keyboard integration tray, distributed character display and IBM 4820 SurePoint® Solution display option. August... 3, 2006 System mounting options Cash-drawer mounting option The SurePOS 500 Models 5x3 and 544/564 cash-drawer mounting option is similar to ...
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option.
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 11 Figure 7. Wall mounting option Chapter 1. August 3, 2006 Wall mounting Wall-mounting option Figure 7 illustrates the SurePOS 500 Models 5x3 and 544/564 with the Wall Mount option.