Service Guide
Page 6
...bar - removing and replacing 69 Processor module - removing and replacing 71 Memory modules - removing and replacing 74 Rear connector panel (tailgate) - removing and replacing 80 Mounting foot - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers ...30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers ...
...bar - removing and replacing 69 Processor module - removing and replacing 71 Memory modules - removing and replacing 74 Rear connector panel (tailgate) - removing and replacing 80 Mounting foot - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 40 Side covers ...30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers ...
Service Guide
Page 9
...remove/replace 57 38. Side connector panel 59 40. Removing the system board 66 46. Memory socket location 72 50. Mounting foot option 12 9. Setup Utility panels locations 18 12. ...jumper location 68 48. Free-standing option 6 3. Removing hinge cover 46 27. HDD replacement 51 32. Compact-size cash-drawer with keyboard integration tray, integrated character display and 4820 SurePoint Solution options ... a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii August 3, 2006 Figures 1. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2.
...remove/replace 57 38. Side connector panel 59 40. Removing the system board 66 46. Memory socket location 72 50. Mounting foot option 12 9. Setup Utility panels locations 18 12. ...jumper location 68 48. Free-standing option 6 3. Removing hinge cover 46 27. HDD replacement 51 32. Compact-size cash-drawer with keyboard integration tray, integrated character display and 4820 SurePoint Solution options ... a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii August 3, 2006 Figures 1. SurePOS 500 Models 5x3 and 544/564 configuration with optional features 2 2.
Service Guide
Page 30
...memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of ports. 2. Exactly two memory slots are available on an attached display. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500.... 4 Optional features The following options are present. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models...
...memory: 128-MB, 256-MB, 512-MB, and 1-GB memory upgrades, allowing a maximum of ports. 2. Exactly two memory slots are available on an attached display. The 4820 SurePoint Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) can limit the use in Model 533 only, replaces HDD Dual-display feature The SurePOS 500.... 4 Optional features The following options are present. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models...
Service Guide
Page 40
...Windows XP. The following products with the SurePOS 500 Models 5x3 and 544/564: 14 These applications are the BIOS level, processor type, speed, manufacturer, system-board information, and detailed memory information. RDM (Remote Deployment Manager) and IBM Director. RDM can enable power up ...(wake) on daily alarm by enabling Power up on a network. Remote management The SurePOS 500 Models 5x3 and 544/564 supports remote system ...
...Windows XP. The following products with the SurePOS 500 Models 5x3 and 544/564: 14 These applications are the BIOS level, processor type, speed, manufacturer, system-board information, and detailed memory information. RDM (Remote Deployment Manager) and IBM Director. RDM can enable power up ...(wake) on daily alarm by enabling Power up on a network. Remote management The SurePOS 500 Models 5x3 and 544/564 supports remote system ...
Service Guide
Page 46
... Exit Up Down Enter Select PU Value PD F10 Value Save Figure 13. It also provides basic information, such as BIOS version, Ethernet MAC address, memory size, and machine serial number.
... Exit Up Down Enter Select PU Value PD F10 Value Save Figure 13. It also provides basic information, such as BIOS version, Ethernet MAC address, memory size, and machine serial number.
Service Guide
Page 49
...specific settings that were changed before the CMOS was reset. Chapter 2. This resets the CMOS. 5. Return the jumper to store system settings. If the CMOS memory becomes corrupted and the system does not boot, you restart the system after resetting the CMOS, the following these errors, run the Setup Utility and...Optimized Defaults. defaults loaded To correct these steps: 1. CMOS reset jumper JP7 3. Configuring the system 23 August 3, 2006 Control procedures Clearing the CMOS settings The SurePOS 500 Models 5x3 and 544/564 uses battery-backed CMOS memory to pins 1 and 2. 6.
...specific settings that were changed before the CMOS was reset. Chapter 2. This resets the CMOS. 5. Return the jumper to store system settings. If the CMOS memory becomes corrupted and the system does not boot, you restart the system after resetting the CMOS, the following these errors, run the Setup Utility and...Optimized Defaults. defaults loaded To correct these steps: 1. CMOS reset jumper JP7 3. Configuring the system 23 August 3, 2006 Control procedures Clearing the CMOS settings The SurePOS 500 Models 5x3 and 544/564 uses battery-backed CMOS memory to pins 1 and 2. 6.
Service Guide
Page 56
..., you may receive error messages that the correct boot device is not working. 1. Go to load a bootable diskette. 5. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Replace the system board. Audio is selected in drive | A: and run the EXE file. 30 system ...recovery If the CMOS memory becomes corrupted and the system does not boot, restore the factory default values by attempting to www.ibm.com/solutions/retail/store/ and select Support. | 2. Select SurePOS 500-xx3 Diagnostic/Service Diskette. | To build diskettes from the IBM Retail Store Solutions |...
..., you may receive error messages that the correct boot device is not working. 1. Go to load a bootable diskette. 5. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Replace the system board. Audio is selected in drive | A: and run the EXE file. 30 system ...recovery If the CMOS memory becomes corrupted and the system does not boot, restore the factory default values by attempting to www.ibm.com/solutions/retail/store/ and select Support. | 2. Select SurePOS 500-xx3 Diagnostic/Service Diskette. | To build diskettes from the IBM Retail Store Solutions |...
Service Guide
Page 57
..., Subsystem Unit Test, and Utilities (for | VPD). The diagnostics require the use of 256 MB on a memory key. Do the following to acquire the diagnostics: | 1. Go to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Choose POS System test or Ethernet test. August 3, 2006 Troubleshooting | When...
..., Subsystem Unit Test, and Utilities (for | VPD). The diagnostics require the use of 256 MB on a memory key. Do the following to acquire the diagnostics: | 1. Go to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx3 Downloads. | 3. Choose POS System test or Ethernet test. August 3, 2006 Troubleshooting | When...
Service Guide
Page 59
... and cable - removing and replacing 57 Cable tie bar - removing and replacing 71 Memory modules - removing and replacing 76 Rear inner metal cover - removing and replacing 80 ...for countertop and cash drawer . . . . 91 Full-size keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing and replacing 36 HDD ...51 HDD cables - Removing and replacing FRUs for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 36 HDD cover and speaker panel - removing and...
... and cable - removing and replacing 57 Cable tie bar - removing and replacing 71 Memory modules - removing and replacing 76 Rear inner metal cover - removing and replacing 80 ...for countertop and cash drawer . . . . 91 Full-size keyboard integration tray mounting for the SurePOS 500 Models 5x3 and 544/564 Handling static-sensitive devices 34 Covers - removing and replacing 36 HDD ...51 HDD cables - Removing and replacing FRUs for countertop and cash drawer 91 © Copyright IBM Corp. 2004, 2006 33 removing and replacing 36 HDD cover and speaker panel - removing and...
Service Guide
Page 91
... board. Notes: 1. Switch OFF the power to the new system board Place the assembly on page 66. 10. Transfer modules to the SurePOS 500 Models 5x3 and 544/564. v Fansink - See "Dual-video adapter - The new system board comes with all cables from the external...Chapter 4. removing and replacing" on page 22. 2. Disconnect all required jumpers and with factory default CMOS settings. Remove the cooling duct. See "Memory modules - removing and replacing" on page 71. removing and replacing" on page 72. removing and replacing" on page 64. 9. Remove jumpers ...
... board. Notes: 1. Switch OFF the power to the new system board Place the assembly on page 66. 10. Transfer modules to the SurePOS 500 Models 5x3 and 544/564. v Fansink - See "Dual-video adapter - The new system board comes with all cables from the external...Chapter 4. removing and replacing" on page 22. 2. Disconnect all required jumpers and with factory default CMOS settings. Remove the cooling duct. See "Memory modules - removing and replacing" on page 71. removing and replacing" on page 72. removing and replacing" on page 64. 9. Remove jumpers ...
Service Guide
Page 93
...Memory clear - Note: Pin 1 is indicated on all jumpers from the external power source. 2. Remove the system board. Remove the back cover as described at all times. Remove the two screws attaching the side I/O EMC shield to clear CMOS, momentarily place the jumper on the system board for the SurePOS 500... remove all jumpers by a small white circle. removing and replacing" on page 78. 4. Remove the power supply. Chapter 4. to the SurePOS 500 Models 5x3 and 544/564. Unplug the power cord from these pins JP6 pins 1-2 If JP6 header is attached to the system board, and...
...Memory clear - Note: Pin 1 is indicated on all jumpers from the external power source. 2. Remove the system board. Remove the back cover as described at all times. Remove the two screws attaching the side I/O EMC shield to clear CMOS, momentarily place the jumper on the system board for the SurePOS 500... remove all jumpers by a small white circle. removing and replacing" on page 78. 4. Remove the power supply. Chapter 4. to the SurePOS 500 Models 5x3 and 544/564. Unplug the power cord from these pins JP6 pins 1-2 If JP6 header is attached to the system board, and...
Service Guide
Page 98
... - The system board provides two memory-module sockets. You can install any combination of memory modules into either socket and in any combination of the module, pull it gently until it is free from the socket. 72 Switch OFF the power to the SurePOS 500 Models 5x3 and 544/564. Remove the... back cover. Remove the rear inner metal cover. Memory socket location 1. See Figure 50 on page 197. For more information, see "Electrostatic discharge (ESD)" on...
... - The system board provides two memory-module sockets. You can install any combination of memory modules into either socket and in any combination of the module, pull it gently until it is free from the socket. 72 Switch OFF the power to the SurePOS 500 Models 5x3 and 544/564. Remove the... back cover. Remove the rear inner metal cover. Memory socket location 1. See Figure 50 on page 197. For more information, see "Electrostatic discharge (ESD)" on...
Service Guide
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... 50. Chapter 4. One notch is offset. 7. Note: Ensure the memory module is secured by the clip. Replace the components removed earlier in the memory module side notches. 8. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 73 Carefully align the module in the slot... and then press it into the slot. Memory module removal 6. Before inserting a replacement module, ...
... 50. Chapter 4. One notch is offset. 7. Note: Ensure the memory module is secured by the clip. Replace the components removed earlier in the memory module side notches. 8. Removing and replacing FRUs for the SurePOS 500 Models 5x3 and 544/564 73 Carefully align the module in the slot... and then press it into the slot. Memory module removal 6. Before inserting a replacement module, ...
Service Guide
Page 251
... defaults 21 logic card, removing and replacing CANPOS keyboard 141 M magnetic stripe reader connector pin assignments 179 main window, configuration 19 management features, system 14 memory modules removing and replacing 72 mercury-added statement xx microphone connector pin assignments 180 model number location 16 models 2 mounting 4820 distributed 127 4820 integrated...
... defaults 21 logic card, removing and replacing CANPOS keyboard 141 M magnetic stripe reader connector pin assignments 179 main window, configuration 19 management features, system 14 memory modules removing and replacing 72 mercury-added statement xx microphone connector pin assignments 180 model number location 16 models 2 mounting 4820 distributed 127 4820 integrated...
Service Guide
Page 253
...and sensor assembly components, cash drawer 115 latch and sensor assembly, cash drawer 114 LED cable 53 LED card 53 logic card, CANPOS keyboard 141 memory modules 72 mother board (system board) 65 mounting foot 81 mounting options 82 MSR 47 MSR, CANPOS keyboard 142 non-keyboard integration tray 84 non... 42 slide assembly, compact cash drawer 109 slide assembly, full size cash drawer 106 slide latches, compact cash drawer 108 speaker 55 speaker panel 36 SurePOS 500 Models 5x3 and 544/564 on a keyboard integration tray 96, 103 system board 65 system on a cash drawer 88 tablet 48 tailgate 76 tie ...
...and sensor assembly components, cash drawer 115 latch and sensor assembly, cash drawer 114 LED cable 53 LED card 53 logic card, CANPOS keyboard 141 memory modules 72 mother board (system board) 65 mounting foot 81 mounting options 82 MSR 47 MSR, CANPOS keyboard 142 non-keyboard integration tray 84 non... 42 slide assembly, compact cash drawer 109 slide assembly, full size cash drawer 106 slide latches, compact cash drawer 108 speaker 55 speaker panel 36 SurePOS 500 Models 5x3 and 544/564 on a keyboard integration tray 96, 103 system board 65 system on a cash drawer 88 tablet 48 tailgate 76 tie ...
