Service Guide
Page 4
... form has been removed, address | your comments to: | IBM Corporation | Retail Store Solutions Information Development | Department ZBDA | PO Box 12195 | Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you | ...for reader's comments is also provided at the back of this information and the product it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and...
... form has been removed, address | your comments to: | IBM Corporation | Retail Store Solutions Information Development | Department ZBDA | PO Box 12195 | Research Triangle Park, North Carolina 27709 USA | When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you | ...for reader's comments is also provided at the back of this information and the product it believes appropriate without incurring any obligation to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and...
Service Guide
Page 6
...assembly and HDD bracket - removing and replacing 62 Cooling duct - removing and replacing 67 Fansink - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 84 Keyboard integration tray mounting for the 5x4 models 31 Diagnostic wrap plugs 31 ...27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for countertop and cash drawer . . . . 91 removing and replacing ...
...assembly and HDD bracket - removing and replacing 62 Cooling duct - removing and replacing 67 Fansink - removing and replacing 82 Free-standing SurePOS 500 Models 5x3 and 544/564 - removing and replacing 84 Keyboard integration tray mounting for the 5x4 models 31 Diagnostic wrap plugs 31 ...27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for countertop and cash drawer . . . . 91 removing and replacing ...
Service Guide
Page 40
... 2006 System management This section describes the types of system management available with the many POS PC applications. You can use the following system and power management programs: Desktop Management Interface The SurePOS 500 Series supports System Management BIOS (SMBIOS) 2.3, supporting a DMI-compliant agent such as ...BIOS from the network v Ethernet setup v Power up on LAN This feature enables the system to power on LAN Compatible products IBM designed the SurePOS 500 Models 5x3 and 544/564 to reduce power consumption. You can enable power up (wake) on LAN by enabling Power up ...
... 2006 System management This section describes the types of system management available with the many POS PC applications. You can use the following system and power management programs: Desktop Management Interface The SurePOS 500 Series supports System Management BIOS (SMBIOS) 2.3, supporting a DMI-compliant agent such as ...BIOS from the network v Ethernet setup v Power up on LAN This feature enables the system to power on LAN Compatible products IBM designed the SurePOS 500 Models 5x3 and 544/564 to reduce power consumption. You can enable power up (wake) on LAN by enabling Power up ...
Service Guide
Page 51
... Diskette (for the 5x3 models 30 | Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 | Using the IBM Diagnostics for POS System Units and Peripherals (for the | 5x4 models 31 | Diagnostic wrap plugs 31 This chapter contains the problem determination procedures for the SurePOS 500 Models 5x3 and 544/564," on page 33...
... Diskette (for the 5x3 models 30 | Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 | Using the IBM Diagnostics for POS System Units and Peripherals (for the | 5x4 models 31 | Diagnostic wrap plugs 31 This chapter contains the problem determination procedures for the SurePOS 500 Models 5x3 and 544/564," on page 33...
Service Guide
Page 57
... select Support. | 2. Go to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx4 Downloads. | 3. Do the following to be diagnosed. The diagnostics require the use of a | memory key that has a minimum of 256 MB on the system that is displayed for POS Devices Test, Subsystem Unit Test, and...
... select Support. | 2. Go to www.ibm.com/solutions/retail/store/ and select Support. | 2. Under SurePOS 500/600 Series select SurePOS 500-xx4 Downloads. | 3. Do the following to be diagnosed. The diagnostics require the use of a | memory key that has a minimum of 256 MB on the system that is displayed for POS Devices Test, Subsystem Unit Test, and...
Service Guide
Page 92
d. f. e. g. August 3, 2006 Figure 45. Removing the system board System-board jumper locations and settings Figure 46 on page 67 shows the system-board jumper locations. h. Choose POS System Test. Choose Vital Product Data Utility. i. Enter the machine serial number and press Enter. Choose Update VPD. Exit. Choose Update VPD again. Choose Utilities. System board b. c. Choose the model and press Enter. See the following topics for jumper descriptions and information about jumper settings. 66
d. f. e. g. August 3, 2006 Figure 45. Removing the system board System-board jumper locations and settings Figure 46 on page 67 shows the system-board jumper locations. h. Choose POS System Test. Choose Vital Product Data Utility. i. Enter the machine serial number and press Enter. Choose Update VPD. Exit. Choose Update VPD again. Choose Utilities. System board b. c. Choose the model and press Enter. See the following topics for jumper descriptions and information about jumper settings. 66
Service Guide
Page 249
...SureMark printer 122, 123 removing 121 4820 SurePoint Solution display removing 127 5x3 models, using the IBM diagnostics for POS system units and peripherals 31 5x4 models, using the IBM diagnostics for POS system units and peripherals 31 9-pin serial connector pin assignments 181 A about this guide xxi... FRUs removing and replacing 105 cash-drawer mounting option 9 © Copyright IBM Corp. 2004, 2006 checklist, problem diagnosis 26 clearing CMOS settings 23 system password 21 clock, real-time 22 CMOS RAM 22 recovery 30 settings clearing 23 restoring defaults 22 standard features 20 coin ...
...SureMark printer 122, 123 removing 121 4820 SurePoint Solution display removing 127 5x3 models, using the IBM diagnostics for POS system units and peripherals 31 5x4 models, using the IBM diagnostics for POS system units and peripherals 31 9-pin serial connector pin assignments 181 A about this guide xxi... FRUs removing and replacing 105 cash-drawer mounting option 9 © Copyright IBM Corp. 2004, 2006 checklist, problem diagnosis 26 clearing CMOS settings 23 system password 21 clock, real-time 22 CMOS RAM 22 recovery 30 settings clearing 23 restoring defaults 22 standard features 20 coin ...
Service Guide
Page 250
... preliminary checklist 26 diagnostic programs 30 diagnostic wrap plugs 31 diagnostics 30 diagnostics for peripherals (for the 5x3 models) 31 diagnostics for POS system units and peripherals (for the 5x4 models) 31 dimensions 170, 172 disability 198 diskette drive, connector pin assignments 184 display...sink 69 height 170 hinge cover 46 humidity limits 187 I I/O door 43 IBM diagnostics for peripherals (for the 5x3 models) 31 IBM diagnostics for POS system units and peripherals (for the 5x4 models) 31 IBM knowledgebase web site 189 information, task 25 insert, keylock 116 integrated 4820 ...
... preliminary checklist 26 diagnostic programs 30 diagnostic wrap plugs 31 diagnostics 30 diagnostics for peripherals (for the 5x3 models) 31 diagnostics for POS system units and peripherals (for the 5x4 models) 31 dimensions 170, 172 disability 198 diskette drive, connector pin assignments 184 display...sink 69 height 170 hinge cover 46 humidity limits 187 I I/O door 43 IBM diagnostics for peripherals (for the 5x3 models) 31 IBM diagnostics for POS system units and peripherals (for the 5x4 models) 31 IBM knowledgebase web site 189 information, task 25 insert, keylock 116 integrated 4820 ...
Service Guide
Page 252
...21 PC card support 5 PC card adapter removing and replacing 74 PC health status 21 peripherals (for the 5x3 models), using IBM diagnostics 31 pin assignments 179 Ethernet connector 184 PnP/PCI configurations option 21 pointer cap 135 port specifications Ethernet 15 parallel 15 serial 15... POS system units and peripherals (for the 5x4 models), using IBM diagnostics 31 power consumption 178 power cords part numbers 167 power management window 21 power requirements 178 power ...
...21 PC card support 5 PC card adapter removing and replacing 74 PC health status 21 peripherals (for the 5x3 models), using IBM diagnostics 31 pin assignments 179 Ethernet connector 184 PnP/PCI configurations option 21 pointer cap 135 port specifications Ethernet 15 parallel 15 serial 15... POS system units and peripherals (for the 5x4 models), using IBM diagnostics 31 power consumption 178 power cords part numbers 167 power management window 21 power requirements 178 power ...
Service Guide
Page 254
...xxii summary window, configuration 19 support xxii, 30 support Web site 189 SureMark printer, 4610 122 SurePoint Solution unit dimensions with 176 SurePOS 500 with Wall Mount feature specific part numbers 150 symptoms, keyboard 135 system configuring 17 system board jumper locations 66 jumper settings 67 part...26 U universal serial bus (USB) connector pin assignments 180 update flash BIOS 22 url, support 30 using IBM diagnostics for peripherals (for the 5x3 models) 31 using IBM diagnostics for POS system units and peripherals (for the 5x4 models) 31 using, touch screen 17 utility, setup 18 V ...
...xxii summary window, configuration 19 support xxii, 30 support Web site 189 SureMark printer, 4610 122 SurePoint Solution unit dimensions with 176 SurePOS 500 with Wall Mount feature specific part numbers 150 symptoms, keyboard 135 system configuring 17 system board jumper locations 66 jumper settings 67 part...26 U universal serial bus (USB) connector pin assignments 180 update flash BIOS 22 url, support 30 using IBM diagnostics for peripherals (for the 5x3 models) 31 using IBM diagnostics for POS system units and peripherals (for the 5x4 models) 31 using, touch screen 17 utility, setup 18 V ...