User Guide
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.... If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print troubleshooting Try the following solutions to see if your print cartridges are using genuine HP print cartridges • Step 2: Check the ink levels Step 1: Make sure you use genuine HP print cartridges. Solve a problem To verify that you are genuine HP print cartridges.
.... If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print troubleshooting Try the following solutions to see if your print cartridges are using genuine HP print cartridges • Step 2: Check the ink levels Step 1: Make sure you use genuine HP print cartridges. Solve a problem To verify that you are genuine HP print cartridges.
User Guide
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... planning purposes only. If you believe you are printing on page 18 Print troubleshooting 61 Step 2: Check the ink levels Solution: Check the estimated ink levels in the paper tray. Make sure only one type of non-HP supplies. Always make sure the paper you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used.
... planning purposes only. If you believe you are printing on page 18 Print troubleshooting 61 Step 2: Check the ink levels Solution: Check the estimated ink levels in the paper tray. Make sure only one type of non-HP supplies. Always make sure the paper you purchased genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used.
User Guide
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... the alignment again. To align the print cartridges from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. Click the Device Services tab. 5. If the self-test report shows a problem, clean the print cartridges. NOTE: If you have colored paper loaded in the print cartridges, but you are still noticing a problem, print a self-test report to determine...
... the alignment again. To align the print cartridges from the HP Photosmart Software 1. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. Click the Device Services tab. 5. If the self-test report shows a problem, clean the print cartridges. NOTE: If you have colored paper loaded in the print cartridges, but you are still noticing a problem, print a self-test report to determine...
User Guide
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...on your software application, click Print. 3. Solve a problem 3. In the Print Settings area, click Printer Toolbox. There are running into each stage, review the quality of the product. If print quality still seems poor after ...print speed or quality 1. Print troubleshooting 63 The Printer Toolbox appears. 4. Each stage lasts from the Print Properties dialog box. Or, choose a higher setting if you are incorrect. Click Clean the Print Cartridges. 6. Make sure the product is poor. Click the Features tab. Or, check to see if advanced color settings such as HP...
...on your software application, click Print. 3. Solve a problem 3. In the Print Settings area, click Printer Toolbox. There are running into each stage, review the quality of the product. If print quality still seems poor after ...print speed or quality 1. Print troubleshooting 63 The Printer Toolbox appears. 4. Each stage lasts from the Print Properties dialog box. Or, choose a higher setting if you are incorrect. Click Clean the Print Cartridges. 6. Make sure the product is poor. Click the Features tab. Or, check to see if advanced color settings such as HP...
User Guide
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...categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Door open • Firmware revision mismatch • ...the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original. Solve a problem Text is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This can cause poor-quality scans.
...categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following is a list of product-related error messages: • Door open • Firmware revision mismatch • ...the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original. Solve a problem Text is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Errors 69 This can cause poor-quality scans.
User Guide
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...to turn it is full Solution: Try making fewer copies at a time. If the problem continues, contact HP support. Go to www.hp.com/support. Cause: The product was open Solution: Close the print cartridge door. Improper shutdown Solution: Press the On button to scan again. The product can... damaged if it on a power strip or by turning off properly. Solve a problem Cause: The print cartridge door was busy or an unknown cause interrupted your country/region, and then click Contact HP for information on calling for technical support. Restart your country/region, and then click...
...to turn it is full Solution: Try making fewer copies at a time. If the problem continues, contact HP support. Go to www.hp.com/support. Cause: The product was open Solution: Close the print cartridge door. Improper shutdown Solution: Press the On button to scan again. The product can... damaged if it on a power strip or by turning off properly. Solve a problem Cause: The print cartridge door was busy or an unknown cause interrupted your country/region, and then click Contact HP for information on calling for technical support. Restart your country/region, and then click...
User Guide
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... the black print cartridge installed. If this did not have enough memory. Borderless printing error Solution: Borderless printing cannot occur with your computer. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on page 48 Cause: The product was initiated. 74 Solve a problem You might ...clear the memory. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted Cannot crop Try the ...
... the black print cartridge installed. If this did not have enough memory. Borderless printing error Solution: Borderless printing cannot occur with your computer. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on page 48 Cause: The product was initiated. 74 Solve a problem You might ...clear the memory. Cause: For scanning, there must be at least 50 MB of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted Cannot crop Try the ...
User Guide
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...Print cartridges in wrong slot • Print cartridge problem • Previously used in another product, the ink level indicator may be inaccurate or unavailable. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge... used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to dry. Solve a problem Paper orientation ...
...Print cartridges in wrong slot • Print cartridge problem • Previously used in another product, the ink level indicator may be inaccurate or unavailable. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge... used genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on a flat surface to dry. Solve a problem Paper orientation ...
User Guide
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...print cartridges, and calibrates the printer. 2. Load the page print side down on the right front corner of paper is removed from the print cartridges • Solution 4: Check if print cartridges are fully inserted • Solution 5: Print cartridge might be defective Solution 1: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print...to the HP Web site at www.hp.com/ support. Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. 78 Solve a problem Solutions are...
...print cartridges, and calibrates the printer. 2. Load the page print side down on the right front corner of paper is removed from the print cartridges • Solution 4: Check if print cartridges are fully inserted • Solution 5: Print cartridge might be defective Solution 1: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print...to the HP Web site at www.hp.com/ support. Cause: You installed new print cartridges that needed alignment. If this did not solve the issue, try the next solution. 78 Solve a problem Solutions are...
User Guide
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Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles... locked in place. Verify that they are fully inserted and locked in the print carriage. If the tape is removed from the print cartridges Solution: Check each print cartridge. Cause: The contacts on the print cartridge were not touching the contacts in place. Solution 3: Make sure the protective ...
Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert the print cartridges. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles... locked in place. Verify that they are fully inserted and locked in the print carriage. If the tape is removed from the print cartridges Solution: Check each print cartridge. Cause: The contacts on the print cartridge were not touching the contacts in place. Solution 3: Make sure the protective ...
User Guide
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..." on . Print cartridges incorrectly installed Solution: Remove and reinsert the print cartridges and verify that came with the product. 80 Solve a problem Make sure the product is turned on page 50 Cause: The print cartridge was defective. Check to see the printed documentation that they are using the correct print cartridges for your country/region, and then click Contact HP for...
..." on . Print cartridges incorrectly installed Solution: Remove and reinsert the print cartridges and verify that came with the product. 80 Solve a problem Make sure the product is turned on page 50 Cause: The print cartridge was defective. Check to see the printed documentation that they are using the correct print cartridges for your country/region, and then click Contact HP for...
User Guide
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... 2 Plastic tape with genuine HP cartridges. Repeat steps 1 and 2 for possible damage to continue, or replace the indicated print cartridges with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Non-HP cartridges installed Solution: Follow the prompts... on the right. If it is still covering the ink nozzles, gently remove the clear plastic tape by sliding it clicks into the slot on the display to the coppercolored contacts or ink nozzles. Errors 81 Solve a problem 4. Remove the black print cartridge...
... 2 Plastic tape with genuine HP cartridges. Repeat steps 1 and 2 for possible damage to continue, or replace the indicated print cartridges with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Non-HP cartridges installed Solution: Follow the prompts... on the right. If it is still covering the ink nozzles, gently remove the clear plastic tape by sliding it clicks into the slot on the display to the coppercolored contacts or ink nozzles. Errors 81 Solve a problem 4. Remove the black print cartridge...
User Guide
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... side of the print cartridges is resolved. • Solution 1: Insert the print cartridges • Solution 2: Remove the tape from the back of non-HP supplies. To clean the print cartridge contacts 1. The print carriage moves to resolve the issue. Solve a problem Chapter 12 HP recommends that they are fully inserted and locked in order, with HP printers to : www.hp.com/go/anticounterfeit...
... side of the print cartridges is resolved. • Solution 1: Insert the print cartridges • Solution 2: Remove the tape from the back of non-HP supplies. To clean the print cartridge contacts 1. The print carriage moves to resolve the issue. Solve a problem Chapter 12 HP recommends that they are fully inserted and locked in order, with HP printers to : www.hp.com/go/anticounterfeit...
User Guide
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.... NOTE: Do not remove both print cartridges at a time. Errors 83 Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Make sure you out of the slot. Solve a problem 3. Lightly press down on top, and insert the print cartridge back into place. Hold the print cartridge with the HP logo on the print cartridge to dry for ink and...
.... NOTE: Do not remove both print cartridges at a time. Errors 83 Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes. 4. Make sure you out of the slot. Solve a problem 3. Lightly press down on top, and insert the print cartridge back into place. Hold the print cartridge with the HP logo on the print cartridge to dry for ink and...
User Guide
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... 12 9. The tape might cover the ink nozzles. Repeat if necessary for the other print cartridge. 10. If this did not solve the issue, try the next solution. 84 Solve a problem Cause: The print cartridge was covering the print cartridges. Gently close the print cartridge door and plug the power cord into the back of the product. Solution 2: Remove...
... 12 9. The tape might cover the ink nozzles. Repeat if necessary for the other print cartridge. 10. If this did not solve the issue, try the next solution. 84 Solve a problem Cause: The print cartridge was covering the print cartridges. Gently close the print cartridge door and plug the power cord into the back of the product. Solution 2: Remove...
User Guide
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...the product and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Wait until the print carriage is idle and ...print cartridges to release it, and then pull it . 6. The print carriage moves to the center of the print cartridges. Remove and clean each print cartridge one at the same time. Clean only the copper-colored contacts. To clean the print cartridge contacts 1. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges...
...the product and open the print cartridge door. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Hold the print cartridge by its sides. 7. Wait until the print carriage is idle and ...print cartridges to release it, and then pull it . 6. The print carriage moves to the center of the print cartridges. Remove and clean each print cartridge one at the same time. Clean only the copper-colored contacts. To clean the print cartridge contacts 1. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges...
User Guide
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...-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been 86 Solve a problem Cause: One or both of the product. Go to: www.hp.com/support. Hold the print cartridge with the HP logo on calling for technical support.... Gently close the print cartridge door and plug the power cord into the back of the print cartridges were not installed or were...
...-backup mode message and two print cartridges are installed in the product, verify that the protective piece of plastic tape has been 86 Solve a problem Cause: One or both of the product. Go to: www.hp.com/support. Hold the print cartridge with the HP logo on calling for technical support.... Gently close the print cartridge door and plug the power cord into the back of the print cartridges were not installed or were...
User Guide
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... printouts. Solve a problem removed from each print cartridge. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that only one print cartridge is installed...
... printouts. Solve a problem removed from each print cartridge. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that only one print cartridge is installed...
User Guide
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... the clear plastic tape has been removed. Solve a problem Chapter 12 Also, make sure you are using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts. To make sure the print cartridges are not docked safely when you try to the far... right side of compatible print cartridges, see the printed documentation that came with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 88 Solve a problem The print carriage moves to remove them. 2....
... the clear plastic tape has been removed. Solve a problem Chapter 12 Also, make sure you are using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts. To make sure the print cartridges are not docked safely when you try to the far... right side of compatible print cartridges, see the printed documentation that came with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 88 Solve a problem The print carriage moves to remove them. 2....
User Guide
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... so, try the following solutions to : www.hp.com/support. Solve a problem Chapter 12 5. Go to resolve the issue. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Then push the print cartridge forward until the issue is causing the problem. Repeat steps 1 and 2 for service. Reinsert the print cartridge by sliding it clicks into the slot...
... so, try the following solutions to : www.hp.com/support. Solve a problem Chapter 12 5. Go to resolve the issue. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Then push the print cartridge forward until the issue is causing the problem. Repeat steps 1 and 2 for service. Reinsert the print cartridge by sliding it clicks into the slot...