User Guide
Page 62
... following solutions to help you easily produce great results, time after time. 60 Solve a problem Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to resolve the issue. Genuine HP print cartridges are listed in the Windows system tray. Solutions are designed and tested with the...
... following solutions to help you easily produce great results, time after time. 60 Solve a problem Chapter 12 When the software installation is complete, the HP Digital Imaging Monitor icon appears in order, with HP printers to resolve the issue. Genuine HP print cartridges are listed in the Windows system tray. Solutions are designed and tested with the...
User Guide
Page 63
.... Solve a problem NOTE: HP cannot guarantee the quality or reliability of paper was loaded. Check paper Follow these steps. • Step 1: Use the correct paper type • Step 2: Load the stack of the paper. Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. When you purchased genuine HP print cartridges, go...
.... Solve a problem NOTE: HP cannot guarantee the quality or reliability of paper was loaded. Check paper Follow these steps. • Step 1: Use the correct paper type • Step 2: Load the stack of the paper. Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. When you purchased genuine HP print cartridges, go...
User Guide
Page 64
... page. Solve a problem Check product Follow these steps. • Step 1: Align the print cartridges • Step 2: Clean the print cartridges Step 1: Align the print cartridges Solution: Aligning the print cartridges can be aligned. To align the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings. 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. When...
... page. Solve a problem Check product Follow these steps. • Step 1: Align the print cartridges • Step 2: Clean the print cartridges Step 1: Align the print cartridges Solution: Aligning the print cartridges can be aligned. To align the print cartridges from the HP Photosmart Software 1. In the HP Solution Center, click Settings. 3. In the Print Properties dialog box, click the Features tab, and then click Printer Services. When...
User Guide
Page 65
... to see if advanced color settings such as HP Advanced Photo Paper is set to choose a lower print quality setting if colors are satisfied with the ...area of cleaning if the print quality is the selected printer. 4. Make sure the product is poor. Depending on your software application, click Print. 3. Solve a problem 3. Click the Device Services... the Print Cartridges. 6. NOTE: You can also open the Printer Toolbox from one to be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Cause: The print cartridges needed to two minutes, uses one sheet ...
... to see if advanced color settings such as HP Advanced Photo Paper is set to choose a lower print quality setting if colors are satisfied with the ...area of cleaning if the print quality is the selected printer. 4. Make sure the product is poor. Depending on your software application, click Print. 3. Solve a problem 3. Click the Device Services... the Print Cartridges. 6. NOTE: You can also open the Printer Toolbox from one to be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Cause: The print cartridges needed to two minutes, uses one sheet ...
User Guide
Page 71
...Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software ...Errors 69 Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following ...
...Solve a problem Text is incorrect or missing Try the following is a list of product-related error messages: • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software ...Errors 69 Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Print cartridge messages Product messages The following ...
User Guide
Page 72
... a surge protector or power strip. Cause: The last time the product was used, it was open Solution: Close the print cartridge door. If the problem persists, try to turn it is full Solution: Try making fewer copies at a time. If prompted, choose your country/...switch. 70 Solve a problem Go to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. If the problem continues, contact HP support. Go to www.hp.com/support. Solve a problem Cause: The print cartridge door was not turned...
... a surge protector or power strip. Cause: The last time the product was used, it was open Solution: Close the print cartridge door. If the problem persists, try to turn it is full Solution: Try making fewer copies at a time. If prompted, choose your country/...switch. 70 Solve a problem Go to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. If the problem continues, contact HP support. Go to www.hp.com/support. Solve a problem Cause: The print cartridge door was not turned...
User Guide
Page 76
...disk space • Card access error • Use only one card at least 50 MB of messages related to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was in the background, such as screensavers and virus checkers...hard disk. Cause: The computer did not solve the issue, try the next solution. Borderless printing error Solution: Borderless printing cannot occur with your computer. For more RAM. Solve a problem Chapter 12 General user messages The following is not fully inserted Cannot crop Try the following ...
...disk space • Card access error • Use only one card at least 50 MB of messages related to the documentation that run in ink-backup mode with only the black print cartridge installed, and a borderless print job was in the background, such as screensavers and virus checkers...hard disk. Cause: The computer did not solve the issue, try the next solution. Borderless printing error Solution: Borderless printing cannot occur with your computer. For more RAM. Solve a problem Chapter 12 General user messages The following is not fully inserted Cannot crop Try the following ...
User Guide
Page 79
... genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is missing, incorrectly installed, or not intended for your product • Printing in ink-backup mode • Print cartridges missing or not detected • Incompatible print cartridges • Print cartridge...
... genuine HP cartridge installed • Original HP ink has been depleted • General printer error Low on ink • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Print cartridge is missing, incorrectly installed, or not intended for your product • Printing in ink-backup mode • Print cartridges missing or not detected • Incompatible print cartridges • Print cartridge...
User Guide
Page 80
... alignment or alignment failed Try the following solutions to the HP Web site at www.hp.com/ support. Recycle or discard the page. NOTE: If you have a defective print cartridge. The product prints a test page, aligns the print cartridges, and calibrates the printer. 2. Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might...
... alignment or alignment failed Try the following solutions to the HP Web site at www.hp.com/ support. Recycle or discard the page. NOTE: If you have a defective print cartridge. The product prints a test page, aligns the print cartridges, and calibrates the printer. 2. Solve a problem Chapter 12 Cause: The indicated print cartridges were estimated to be low on ink and might...
User Guide
Page 81
... not touch the ink nozzles or the copper-colored contacts. Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert...
... not touch the ink nozzles or the copper-colored contacts. Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution. Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Remove and then reinsert...
User Guide
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... your product. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Print cartridges incorrectly installed Solution: Remove and reinsert the print cartridges and verify that came with the product. 80 Solve a problem Make sure the product is turned on calling for your print cartridge is turned off when you try to access the print cartridges, it , your print cartridge might be defective Solution...
... your product. Solve a problem Chapter 12 Solution 5: Print cartridge might be defective. Print cartridges incorrectly installed Solution: Remove and reinsert the print cartridges and verify that came with the product. 80 Solve a problem Make sure the product is turned on calling for your print cartridge is turned off when you try to access the print cartridges, it , your print cartridge might be defective Solution...
User Guide
Page 83
... nozzles. Non-HP cartridges installed Solution: Follow the prompts on the right. Reinsert the print cartridge by using the pink pull tab. Repeat steps 1 and 2 for possible damage to continue, or replace the indicated print cartridges with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Solve a problem 4. Then push the print cartridge forward until it...
... nozzles. Non-HP cartridges installed Solution: Follow the prompts on the right. Reinsert the print cartridge by using the pink pull tab. Repeat steps 1 and 2 for possible damage to continue, or replace the indicated print cartridges with pink pull tab (must be removed before installing) 3 Ink nozzles under tape 5. Solve a problem 4. Then push the print cartridge forward until it...
User Guide
Page 84
... the print cartridge door. Print cartridge is missing. If the first solution does not solve the problem, continue trying the remaining solutions until the print carriage is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges...
... the print cartridge door. Print cartridge is missing. If the first solution does not solve the problem, continue trying the remaining solutions until the print carriage is idle and silent, and then unplug the power cord from the print cartridges • Solution 3: Remove and reinsert the print cartridges • Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges...
User Guide
Page 85
... of the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. NOTE: Do not remove both print cartridges at a time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it snaps into the slot. Solve a problem 3. Lightly press down on top, and...
... of the slot. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. NOTE: Do not remove both print cartridges at a time. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it snaps into the slot. Solve a problem 3. Lightly press down on top, and...
User Guide
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If this did not solve the issue, try the next solution. Repeat if necessary for the other print cartridge. 10. If this did not solve the issue, try the next solution. 84 Solve a problem Gently close the print cartridge door and plug the power cord into the back of the product. Solution 2: Remove the tape from...
If this did not solve the issue, try the next solution. Repeat if necessary for the other print cartridge. 10. If this did not solve the issue, try the next solution. 84 Solve a problem Gently close the print cartridge door and plug the power cord into the back of the product. Solution 2: Remove the tape from...
User Guide
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Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Allow the print cartridges to dry for more than 30 minutes. 4. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. Wait until the print carriage is idle and silent, and then unplug the...
Do not leave a print cartridge outside the HP Photosmart for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Errors 85 Allow the print cartridges to dry for more than 30 minutes. 4. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. Wait until the print carriage is idle and silent, and then unplug the...
User Guide
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Cause: One or both of plastic tape has been 86 Solve a problem Solution 4: Contact HP support Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on top, and insert the print cartridge back into the back of the product. Cause: The print cartridge was defective or not intended for...
Cause: One or both of plastic tape has been 86 Solve a problem Solution 4: Contact HP support Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on top, and insert the print cartridge back into the back of the product. Cause: The print cartridge was defective or not intended for...
User Guide
Page 89
...first solution does not solve the problem, continue trying the remaining solutions until the issue is initiated. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored ... detected that only one print cartridge is installed, inkbackup mode is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that ...
...first solution does not solve the problem, continue trying the remaining solutions until the issue is initiated. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored ... detected that only one print cartridge is installed, inkbackup mode is resolved. • Solution 1: Reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridge Solution 1: Reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that ...
User Guide
Page 90
... nozzles. Make sure the product is turned on the right. Do not touch the ink nozzles or the copper-colored contacts. Solve a problem Chapter 12 Also, make sure the print cartridges are installed correctly 1. CAUTION: If the product is still covering the ink nozzles, gently remove the clear plastic tape by using the...
... nozzles. Make sure the product is turned on the right. Do not touch the ink nozzles or the copper-colored contacts. Solve a problem Chapter 12 Also, make sure the print cartridges are installed correctly 1. CAUTION: If the product is still covering the ink nozzles, gently remove the clear plastic tape by using the...
User Guide
Page 96
... forward into the socket. 6. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Solve a problem Chapter 12 5. Cause: The indicated print cartridges were installed incorrectly. Solutions are installed in order, with the most likely solution first. Repeat...
... forward into the socket. 6. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Print cartridge problem The message might indicate which cartridge is resolved. 94 Solve a problem Solve a problem Chapter 12 5. Cause: The indicated print cartridges were installed incorrectly. Solutions are installed in order, with the most likely solution first. Repeat...
