User Guide
Page 5
... Work with print cartridges 95 11 Troubleshooting information 103 View the Readme file 103 Setup troubleshooting 104 Operational troubleshooting 127 12 Order supplies 133 Order paper, or other media 133 Order print cartridges 133 Order accessories 134 Order other supplies 134 13 HP warranty and support 137 Warranty ...137...Environmental specifications 151 Memory specifications 151 Environmental product stewardship program 151 Regulatory notices 152 Declaration of conformity (European Economic Area 156 HP Officejet 6300 All-in-One series declaration of conformity 157 Index...159...
... Work with print cartridges 95 11 Troubleshooting information 103 View the Readme file 103 Setup troubleshooting 104 Operational troubleshooting 127 12 Order supplies 133 Order paper, or other media 133 Order print cartridges 133 Order accessories 134 Order other supplies 134 13 HP warranty and support 137 Warranty ...137...Environmental specifications 151 Memory specifications 151 Environmental product stewardship program 151 Regulatory notices 152 Declaration of conformity (European Economic Area 156 HP Officejet 6300 All-in-One series declaration of conformity 157 Index...159...
User Guide
Page 17
...HP All-in-One. 14 HP Officejet 6300 All-in other publications. The help topic opens on your software and device. ● The Get step-by-step instructions topic provides information on using the HP All-in resolving any issues you can do topic provides more information, see the Troubleshooting...the practical and creative things you might not be found in -One series To access onscreen help is available from the control panel 1. Note The onscreen Help also provides troubleshooting topics to assist you in -One. topic provides access to access the Readme file. For more ...
...HP All-in-One. 14 HP Officejet 6300 All-in other publications. The help topic opens on your software and device. ● The Get step-by-step instructions topic provides information on using the HP All-in resolving any issues you can do topic provides more information, see the Troubleshooting...the practical and creative things you might not be found in -One series To access onscreen help is available from the control panel 1. Note The onscreen Help also provides troubleshooting topics to assist you in -One. topic provides access to access the Readme file. For more ...
User Guide
Page 19
... name or topic name on the Contents tab. To view a list of returning all the information provided about the HP All-in-One, open the Troubleshooting and support book, and then open the 6300 series Help book near the bottom of index entries relevant to the ...troubleshooting information about a single feature, such as "borderless print". Double-click any of the words you are entering are trying to find all topics that contain either the word "borderless" or the word "print", the search will only return topics that contain the phrase "borderless print". 16 HP Officejet 6300 All-in-One...
... name or topic name on the Contents tab. To view a list of returning all the information provided about the HP All-in-One, open the Troubleshooting and support book, and then open the 6300 series Help book near the bottom of index entries relevant to the ...troubleshooting information about a single feature, such as "borderless print". Double-click any of the words you are entering are trying to find all topics that contain either the word "borderless" or the word "print", the search will only return topics that contain the phrase "borderless print". 16 HP Officejet 6300 All-in-One...
User Guide
Page 106
... installation, and fax setup troubleshooting information. ● Operational troubleshooting: Contains information on the computer. Troubleshooting User Guide 103 View the Readme file You might have already installed it . 5. Many issues are unable to OfficeJet AllIn-One 6300 series, and then clicking Readme. ● From a Mac, you connected the HP All-in -One features. See the list below...
... installation, and fax setup troubleshooting information. ● Operational troubleshooting: Contains information on the computer. Troubleshooting User Guide 103 View the Readme file You might have already installed it . 5. Many issues are unable to OfficeJet AllIn-One 6300 series, and then clicking Readme. ● From a Mac, you connected the HP All-in -One features. See the list below...
User Guide
Page 107
...the power cord into a switched outlet, make sure the switch is on. Solution The HP All-in-One might not respond if you are using a power strip, make sure the power strip is on. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If ... make sure it is working. Hardware setup troubleshooting Use this section to solve any problems you know works, and see if the appliance has power. Chapter 11 Setup troubleshooting This section includes installation and configuration troubleshooting tips for the HP All-in- 104 HP Officejet 6300 All-in-One series
...the power cord into a switched outlet, make sure the switch is on. Solution The HP All-in-One might not respond if you are using a power strip, make sure the power strip is on. Troubleshooting 1 Power connection 2 Power cord and adaptor 3 Grounded power outlet ● If ... make sure it is working. Hardware setup troubleshooting Use this section to solve any problems you know works, and see if the appliance has power. Chapter 11 Setup troubleshooting This section includes installation and configuration troubleshooting tips for the HP All-in- 104 HP Officejet 6300 All-in-One series
User Guide
Page 109
...information, see Set your 106 HP Officejet 6300 All-in -One. You can change the language settings at any time from the Setup Menu. The HP All-in-One remembers the alignment values for ... in the input tray (for example, colored paper, paper with the HP All-in -One prompts you install a new print cartridge. Contact HP Support. To change the language settings at... print cartridges. I received a message on it or, certain recycled paper). Chapter 11 Troubleshooting For more information, see Align the print cartridges. The display shows the wrong language Solution...
...information, see Set your 106 HP Officejet 6300 All-in -One. You can change the language settings at any time from the Setup Menu. The HP All-in-One remembers the alignment values for ... in the input tray (for example, colored paper, paper with the HP All-in -One prompts you install a new print cartridge. Contact HP Support. To change the language settings at... print cartridges. I received a message on it or, certain recycled paper). Chapter 11 Troubleshooting For more information, see Align the print cartridges. The display shows the wrong language Solution...
User Guide
Page 111
...printers or scanners. Troubleshooting ● If you check the connections, try restarting your computer. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is on your computer. ● Check other end of the HP All-in-One. Check the .... After you are using an older cable, it to your computer, see the documentation that came with the HP All-in-One. 108 HP Officejet 6300 All-in-One series Turn the HP All-inOne off and then on again. ● After you installed with your operating system for more information....
...printers or scanners. Troubleshooting ● If you check the connections, try restarting your computer. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is on your computer. ● Check other end of the HP All-in-One. Check the .... After you are using an older cable, it to your computer, see the documentation that came with the HP All-in-One. 108 HP Officejet 6300 All-in-One series Turn the HP All-inOne off and then on again. ● After you installed with your operating system for more information....
User Guide
Page 113
... space and memory on your computer. For more information about installing the HP Photosmart Essential software, see what the specific problem is successful. Troubleshooting 110 HP Officejet 6300 All-in . HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it in -One. To start the installation from a Windows computer 1. To start the installation...
... space and memory on your computer. For more information about installing the HP Photosmart Essential software, see what the specific problem is successful. Troubleshooting 110 HP Officejet 6300 All-in . HP Photosmart Essential provides less functionality than the HP Photosmart Premier software, but it in -One. To start the installation from a Windows computer 1. To start the installation...
User Guide
Page 115
...Troubleshooting Uninstall and reinstall the software If your computer until after you might need to uninstall and then reinstall the software. There are there. One to your installation is incomplete, or if you connected the USB cable to the computer before prompted by clicking Start, pointing to Programs or All Programs, HP, OfficeJet... All-In-One 6300 series, and then clicking Product Registration. In the HP Photosmart Studio task bar, click Devices. The registration screen does not appear...
...Troubleshooting Uninstall and reinstall the software If your computer until after you might need to uninstall and then reinstall the software. There are there. One to your installation is incomplete, or if you connected the USB cable to the computer before prompted by clicking Start, pointing to Programs or All Programs, HP, OfficeJet... All-In-One 6300 series, and then clicking Product Registration. In the HP Photosmart Studio task bar, click Devices. The registration screen does not appear...
User Guide
Page 116
... button to your computer. Follow the onscreen instructions. Follow the onscreen instructions. 4. Disconnect the HP All-in -One. 8. Restart your computer. 5. Select HP PSC & Officejet 6.0, and then click Change/Remove. Troubleshooting User Guide 113 Do not connect the HP All-in-One to your computer's CD-ROM drive, and follow the onscreen instructions and the instructions provided...
... button to your computer. Follow the onscreen instructions. Follow the onscreen instructions. 4. Disconnect the HP All-in -One. 8. Restart your computer. 5. Select HP PSC & Officejet 6.0, and then click Change/Remove. Troubleshooting User Guide 113 Do not connect the HP All-in-One to your computer's CD-ROM drive, and follow the onscreen instructions and the instructions provided...
User Guide
Page 117
...installed properly and set up for the HP All-in -One from your computer. Disconnect the HP All-in -One again. 6. On the desktop, open the CD-ROM and then double-click HP All-in -One series Troubleshooting 114 HP Officejet 6300 All-in -One Installer. 7. Restart your Mac. ...2. To uninstall from your computer. Network setup troubleshooting This section addresses network setup problems you might encounter after you have...
...installed properly and set up for the HP All-in -One from your computer. Disconnect the HP All-in -One again. 6. On the desktop, open the CD-ROM and then double-click HP All-in -One series Troubleshooting 114 HP Officejet 6300 All-in -One Installer. 7. Restart your Mac. ...2. To uninstall from your computer. Network setup troubleshooting This section addresses network setup problems you might encounter after you have...
User Guide
Page 119
... a message indicating that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in -One. Go to see which part of Phone Cord with the HP All-in -One directly to the telephone wall jack. Troubleshooting 116 HP Officejet 6300 All-in this can send or receive a fax successfully, there might not be...
... a message indicating that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in -One. Go to see which part of Phone Cord with the HP All-in -One directly to the telephone wall jack. Troubleshooting 116 HP Officejet 6300 All-in this can send or receive a fax successfully, there might not be...
User Guide
Page 121
After you plug in the phone cord that came with the HP All-in-One. Troubleshooting 118 HP Officejet 6300 All-in -One, you might not be connected to the port labeled 1-LINE on the back of the phone cord should be able to the telephone wall jack. ... Back view of Phone Cord with Fax" test failed Solution ● Make sure you used the phone cord supplied in the box with the HP All-in- One to connect to send or receive faxes. Try to send or receive a test fax. ● Make sure you use the supplied phone cord to...
After you plug in the phone cord that came with the HP All-in-One. Troubleshooting 118 HP Officejet 6300 All-in -One, you might not be connected to the port labeled 1-LINE on the back of the phone cord should be able to the telephone wall jack. ... Back view of Phone Cord with Fax" test failed Solution ● Make sure you used the phone cord supplied in the box with the HP All-in- One to connect to send or receive faxes. Try to send or receive a test fax. ● Make sure you use the supplied phone cord to...
User Guide
Page 123
... is set up for your phone line is causing a problem, disconnect everything from the telephone wall jack to the HP All-in -One to an analog phone line and try Troubleshooting 120 HP Officejet 6300 All-in -One, might have them check the phone line. To check if your country/region. After you resolve any problems...
... is set up for your phone line is causing a problem, disconnect everything from the telephone wall jack to the HP All-in -One to an analog phone line and try Troubleshooting 120 HP Officejet 6300 All-in -One, might have them check the phone line. To check if your country/region. After you resolve any problems...
User Guide
Page 125
... line is digital, connect a regular analog phone to the correct port and the terminal adapter is an error, the HP All-in-One will not be able to fax successfully. Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with poor sound quality (noise) can extend ..., call your local telephone company for service. ● Other equipment, which uses the same phone line as shown below. For more 122 HP Officejet 6300 All-in -One is not connected to a telephone wall jack that you have a DSL filter connected or you are using a digital subscriber line (DSL) service...
... line is digital, connect a regular analog phone to the correct port and the terminal adapter is an error, the HP All-in-One will not be able to fax successfully. Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with poor sound quality (noise) can extend ..., call your local telephone company for service. ● Other equipment, which uses the same phone line as shown below. For more 122 HP Officejet 6300 All-in -One is not connected to a telephone wall jack that you have a DSL filter connected or you are using a digital subscriber line (DSL) service...
User Guide
Page 127
...that the software that came with your modem is not set up the HP All-in person to incoming fax calls. Chapter 11 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone ● If ...you are sending a fax manually from your phone that is connected directly to the HP All-in -One cable which prevents the HP All-in-One from receiving fax calls. 124 HP Officejet 6300 All-in -One will need to receive faxes manually; For information on receiving faxes manually, see Receive a fax manually...
...that the software that came with your modem is not set up the HP All-in person to incoming fax calls. Chapter 11 Troubleshooting 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone ● If ...you are sending a fax manually from your phone that is connected directly to the HP All-in -One cable which prevents the HP All-in-One from receiving fax calls. 124 HP Officejet 6300 All-in -One will need to receive faxes manually; For information on receiving faxes manually, see Receive a fax manually...
User Guide
Page 129
...might be interfering with the recipient's phone line. For more information, see Set the number of your answering machine. ● Make sure the HP All-in -One are typing, press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-) appears on the same phone line you entered ...tones will be recorded on your dialing and respond to the HP All-in-One as follows: 9-555-5555. If the answering machine and the HP All-in -One is set to answer for distinctive ringing. Troubleshooting 126 HP Officejet 6300 All-in -One cannot send faxes, but can also send the fax using ...
...might be interfering with the recipient's phone line. For more information, see Set the number of your answering machine. ● Make sure the HP All-in -One are typing, press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-) appears on the same phone line you entered ...tones will be recorded on your dialing and respond to the HP All-in-One as follows: 9-555-5555. If the answering machine and the HP All-in -One is set to answer for distinctive ringing. Troubleshooting 126 HP Officejet 6300 All-in -One cannot send faxes, but can also send the fax using ...
User Guide
Page 131
... of the automatic document feeder. 128 HP Officejet 6300 All-in the document feeder tray. Caution Trying to jam the automatic document feeder: ● Placing too much paper in -One series Always access and clear paper jams through the rear door. Troubleshooting 2. If you might be remaining inside... the device. To clear a paper jam from the front of paper from the HP All-in the automatic document feeder. Gently push...
... of the automatic document feeder. 128 HP Officejet 6300 All-in the document feeder tray. Caution Trying to jam the automatic document feeder: ● Placing too much paper in -One series Always access and clear paper jams through the rear door. Troubleshooting 2. If you might be remaining inside... the device. To clear a paper jam from the front of paper from the HP All-in the automatic document feeder. Gently push...
User Guide
Page 133
...into the document feeder tray and press Start Copy Black. Lift the automatic document feeder cover (1). This provides easy access to be cleaned. Troubleshooting 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. As the plain paper passes through the automatic document feeder, the paper releases ...are heavy with ink. ● If the automatic document feeder does not pick up any excess liquid from the cloth. 130 HP Officejet 6300 All-in-One series Remove all , the rollers inside the automatic document feeder needs to the rollers (2) and separator pad (3), as shown below....
...into the document feeder tray and press Start Copy Black. Lift the automatic document feeder cover (1). This provides easy access to be cleaned. Troubleshooting 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. As the plain paper passes through the automatic document feeder, the paper releases ...are heavy with ink. ● If the automatic document feeder does not pick up any excess liquid from the cloth. 130 HP Officejet 6300 All-in-One series Remove all , the rollers inside the automatic document feeder needs to the rollers (2) and separator pad (3), as shown below....