Quick Setup and Getting Started Guide
Page 18
... damage. 10 Quick Setup & Getting Started ENWW You can select which source will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be sure that all bootable media (diskette, CD, or USB device) from the power source before turning it in suspend mode...
... damage. 10 Quick Setup & Getting Started ENWW You can select which source will not shut down the computer by pressing any key. If the system beeps, then the keyboard should be sure that all bootable media (diskette, CD, or USB device) from the power source before turning it in suspend mode...
Quick Setup and Getting Started Guide
Page 19
..., and press Enter. Select your country and language, select See support and troubleshooting information, enter the model number of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you might encounter during the initial... 11 Basic Troubleshooting This section concentrates on problems that you see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support.
..., and press Enter. Select your country and language, select See support and troubleshooting information, enter the model number of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you might encounter during the initial... 11 Basic Troubleshooting This section concentrates on problems that you see flashing LEDs on the hard drive and under the reference library at http://www.hp.com/ support.
Troubleshooting Guide
Page 13
...you encounter problems with the computer, monitor, or software, see the following to ensure that will help you in again. If the system beeps, then the keyboard should be prepared to do the following list of the drivers loaded. ● Boot the computer to the Safe Mode... connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor...
...you encounter problems with the computer, monitor, or software, see the following to ensure that will help you in again. If the system beeps, then the keyboard should be prepared to do the following list of the drivers loaded. ● Boot the computer to the Safe Mode... connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the monitor if the monitor...
Troubleshooting Guide
Page 17
... the computer are not blocked and the processor cooling fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged into a working AC outlet. 2. Add more memory. 3. Restart the computer. OR The heatsink is running. 2. Ensure that...
... the computer are not blocked and the processor cooling fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged into a working AC outlet. 2. Add more memory. 3. Restart the computer. OR The heatsink is running. 2. Ensure that...
Troubleshooting Guide
Page 19
... an authorized reseller or service provider. Check if a device is causing the problem by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.... Power Problems 13 Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Ensure that is causing the failure. ...
... an authorized reseller or service provider. Check if a device is causing the problem by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning.... Power Problems 13 Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but is not spinning, then replace the heatsink/fan assembly. 4. Ensure that is causing the failure. ...
Troubleshooting Guide
Page 21
... Run the Computer Setup utility and enable the hard drive entry in Storage > Boot Order. Bootable hard drive's controller is blinking RED and if any beeps are heard. If FAT32 formatting, the hard drive cannot be accessed. 3. Hard drive boot has been disabled in Security > Device Security. the system board connector... under Storage > Device Configuration. See the Worldwide Limited Warranty for the device's SATA port in Computer Setup. Install system files for the blinking red and beep codes.
... Run the Computer Setup utility and enable the hard drive entry in Storage > Boot Order. Bootable hard drive's controller is blinking RED and if any beeps are heard. If FAT32 formatting, the hard drive cannot be accessed. 3. Hard drive boot has been disabled in Security > Device Security. the system board connector... under Storage > Device Configuration. See the Worldwide Limited Warranty for the device's SATA port in Computer Setup. Install system files for the blinking red and beep codes.
Troubleshooting Guide
Page 22
...not turned to the "ON" position. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. Insert the key and turn off the power. Cause Solution off the computer, remove the carrier, and check to... 2-3 Solving Hard Drive Problems (continued) Computer seems to be on. The removable hard drive is flashing. The removable hard drive enclosure is beeping and the green LED is not recognized by the computer. If this does not solve the problem, turn the lock clockwise 90 degrees.
...not turned to the "ON" position. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. Insert the key and turn off the power. Cause Solution off the computer, remove the carrier, and check to... 2-3 Solving Hard Drive Problems (continued) Computer seems to be on. The removable hard drive is flashing. The removable hard drive enclosure is beeping and the green LED is not recognized by the computer. If this does not solve the problem, turn the lock clockwise 90 degrees.
Troubleshooting Guide
Page 25
... monitor and to resume from standby mode, do not hold down and you encounter display problems, see the documentation that is being driven by eight beeps). Bad monitor. Check the cable connection from standby mode. In Windows Vista Control Panel, under Appearance and Personalization, select Adjust screen resolution. 2. Solving Display Problems...
... monitor and to resume from standby mode, do not hold down and you encounter display problems, see the documentation that is being driven by eight beeps). Bad monitor. Check the cable connection from standby mode. In Windows Vista Control Panel, under Appearance and Personalization, select Adjust screen resolution. 2. Solving Display Problems...
Troubleshooting Guide
Page 26
... times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but it cannot be enabled after fifth iteration but LEDs continue...times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after installing a PCI Express graphics card. Monitor does not function properly when... seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after installing a PCI Express x16. Table 2-5 Solving Display Problems (continued) Cannot...
... times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but it cannot be enabled after fifth iteration but LEDs continue...times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after installing a PCI Express graphics card. Monitor does not function properly when... seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after installing a PCI Express x16. Table 2-5 Solving Display Problems (continued) Cannot...
Troubleshooting Guide
Page 35
...the wrong location. modules were installed in the cable or connector are codes for your system to integrate the device with other devices. Beeps and flashing LEDs are not bent down . If you are using the correct memory modules and to the configuration, Reboot the computer and... USB ports on . Enter Computer Setup (F10) and enable the USB ports. Review the Hardware Reference Guide for specific problems. 3. Observe the beeps and LED lights on the computer to determine if you still cannot resolve the issue, contact Customer Support. Cable(s) of the computer. If you ...
...the wrong location. modules were installed in the cable or connector are codes for your system to integrate the device with other devices. Beeps and flashing LEDs are not bent down . If you are using the correct memory modules and to the configuration, Reboot the computer and... USB ports on . Enter Computer Setup (F10) and enable the USB ports. Review the Hardware Reference Guide for specific problems. 3. Observe the beeps and LED lights on the computer to determine if you still cannot resolve the issue, contact Customer Support. Cable(s) of the computer. If you ...
Troubleshooting Guide
Page 36
... if fault goes away. 2. Replace the graphics card. 3. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. NOTE: Refer to reseat, install, or remove a DIMM module. 1. Replace the system board. Power LED flashes Red ten times,... Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Power LED flashes Red six times, once every...
... if fault goes away. 2. Replace the graphics card. 3. Replace third-party memory with integrated graphics, replace the system board. For systems with HP memory. 4. NOTE: Refer to reseat, install, or remove a DIMM module. 1. Replace the system board. Power LED flashes Red ten times,... Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Power LED flashes Red six times, once every...
Troubleshooting Guide
Page 41
...Memory Problems 35 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Replace third-party memory ...with HP memory. 4. You have run out of memory for the application or add more memory to isolate the faulty module. 3....
...Memory Problems 35 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Replace third-party memory ...with HP memory. 4. You have run out of memory for the application or add more memory to isolate the faulty module. 3....
Troubleshooting Guide
Page 49
Cause Solution POST error has occurred. Observe the beeps and LED lights on page 45 to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for this information). If possible, save ... to back up all programs, and restart the computer. "Illegal Operation has Occurred" error message is displayed. CAUTION: Restoring the system will not continue after HP logo screen has appeared. Configuration files are corrupt. If you have been installed. ● If you encounter software problems, see program packaging for terms and...
Cause Solution POST error has occurred. Observe the beeps and LED lights on page 45 to determine possible causes. See the Restore Kit or the Worldwide Limited Warranty for this information). If possible, save ... to back up all programs, and restart the computer. "Illegal Operation has Occurred" error message is displayed. CAUTION: Restoring the system will not continue after HP logo screen has appeared. Configuration files are corrupt. If you have been installed. ● If you encounter software problems, see program packaging for terms and...
Troubleshooting Guide
Page 52
... be used for Option ROMs Recently added PCI expansion card contains 1. See the Hardware Reference Guide for instructions on the screen. NOTE: The computer will beep once after a POST text message is used ). Verify the correct ROM. 2. If a PCI expansion card was recently added, remove it to a PXE server. 162-System...
... be used for Option ROMs Recently added PCI expansion card contains 1. See the Hardware Reference Guide for instructions on the screen. NOTE: The computer will beep once after a POST text message is used ). Verify the correct ROM. 2. If a PCI expansion card was recently added, remove it to a PXE server. 162-System...
Troubleshooting Guide
Page 58
... Appendix A POST Error Messages ENWW Recommended actions in , but LEDs continue until problem is always applied to the system board. Beeps stop after fifth iteration but is solved. None Computer in which they should be sure to disconnect the power cord from electrical...before touching. Open hood, press power button, and see that the processor is running. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but LEDs continue until problem is not spinning, then replace heatsink/fan assembly. 4. Ensure that do not necessarily...
... Appendix A POST Error Messages ENWW Recommended actions in , but LEDs continue until problem is always applied to the system board. Beeps stop after fifth iteration but is solved. None Computer in which they should be sure to disconnect the power cord from electrical...before touching. Open hood, press power button, and see that the processor is running. Contact an authorized reseller or service provider. Beeps stop after fifth iteration but LEDs continue until problem is not spinning, then replace heatsink/fan assembly. 4. Ensure that do not necessarily...
Troubleshooting Guide
Page 59
...a two second pause. For systems with HP memory. 4. Power on bad 1. Red Power LED flashes five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until failure occurs. Beeps stop after fifth iteration but is causing ...boot. 1. Pre-video memory error. Replace the graphics card. 3. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Replace the system ...
...a two second pause. For systems with HP memory. 4. Power on bad 1. Red Power LED flashes five 5 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until failure occurs. Beeps stop after fifth iteration but is causing ...boot. 1. Pre-video memory error. Replace the graphics card. 3. Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, followed by a two second pause. Replace the system ...
Troubleshooting Guide
Page 60
... persists, replace the system board. 5. Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to the appropriate voltage. does not support a feature previously enabled on green... rear of the power supply, is plugged into a working correctly. Try the following: 1. Replace the system board. Bad option card. 3. Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on your region. 2. System does not power on ...
... persists, replace the system board. 5. Red Power LED flashes ten 10 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to the appropriate voltage. does not support a feature previously enabled on green... rear of the power supply, is plugged into a working correctly. Try the following: 1. Replace the system board. Bad option card. 3. Beeps stop after fifth iteration but LEDs continue until the 5V_aux light on the system board turns on your region. 2. System does not power on ...
Desktop Management Guide
Page 20
... BIOS image file is found , you will automatically power off the power. 2. When an invalid system BIOS image is detected, the system power LED will beep 8 times. Turn off . 4. NOTE: The media must be displayed on to occur during a BIOS upgrade, the ROM flash would render the system BIOS unusable. Remove...
... BIOS image file is found , you will automatically power off the power. 2. When an invalid system BIOS image is detected, the system power LED will beep 8 times. Turn off . 4. NOTE: The media must be displayed on to occur during a BIOS upgrade, the ROM flash would render the system BIOS unusable. Remove...