User Manual
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...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
...UGTOC.fm 23 Understanding Your Printer Software . 557 Printer Settings Utility 559 Status Window 560 Tool Box 560 Updater 560 Troubleshooting 560 Address Book Editor 560 ScanButton Manager 560 Dell ScanCenter 560 Address Books 561 Types of Address Books 561 Adding and Editing Entries to the Address Books 562 Status ... Monitor Console . . 572 Installing the Status Monitor Console 572 Starting the Status Monitor Console 573 Printer Selection Window 573 Printer Status Window 574 Dell Supplies Management System Window . . . 575 Service Tag Window 577 Settings Window 577 18 Contents
User Manual
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... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
... Clearing Paper Jams From the Fuser 672 Clearing Paper Jams From the Duplexer 676 Clearing Paper Jams From the Optional 250-Sheet Feeder 677 Troubleshooting 683 31 Troubleshooting Guide 685 Basic Printer Problems 685 Display Problems 685 Printing Problems 686 Print Quality Problems 688 The output is too light 689 Toner smears...
User Manual
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...Information Drivers • Manuals- Find it here • Answers to access help tools and information. Printer documentation and product specifications Go to support.dell.com. Upgrade information for ? PRE LIMINARY 9/13/10 - Contact information, order status, warranty, and repair information • Downloads - FILE ...??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section02.fm What are you looking for components, such as the printer drivers • Customer Care - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - DE LL CONFIDENTIAL -
...Information Drivers • Manuals- Find it here • Answers to access help tools and information. Printer documentation and product specifications Go to support.dell.com. Upgrade information for ? PRE LIMINARY 9/13/10 - Contact information, order status, warranty, and repair information • Downloads - FILE ...??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section02.fm What are you looking for components, such as the printer drivers • Customer Care - Troubleshooting hints and tips, articles from technicians, and online courses • Upgrades - DE LL CONFIDENTIAL -
User Manual
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... N A RY 9 / 1 3 / 1 0 - To use the Quick Launch Utility, select to install the Quick Launch Utility when you install the Dell software. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window. P R E L I M I A L - F O R P R O O F O N LY... Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. For information about installing the software, see "Setting Up for Shared Printing...
... N A RY 9 / 1 3 / 1 0 - To use the Quick Launch Utility, select to install the Quick Launch Utility when you install the Dell software. To open the Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter using the Quick Launch Utility window. P R E L I M I A L - F O R P R O O F O N LY... Quick Launch Utility window provides seven buttons: Status Window, Tool Box, Updater, Troubleshooting, Address Book Editor, ScanButton Manager, and Dell ScanCenter. For information about installing the software, see "Setting Up for Shared Printing...
User Manual
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... opens the Tool Box. For more information about using ScanButton Manager, refer to "Dell ScanCenter" or PaperPort's Help menu. Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to scan items and send them directly to "Printer Status...running the PaperPort program first. Updater The Updater button updates the Dell software and printer firmware. Status Window The Status Window button opens the Printer Status window. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which is a PaperPort application that the device generates ...
... opens the Tool Box. For more information about using ScanButton Manager, refer to "Dell ScanCenter" or PaperPort's Help menu. Dell ScanCenter The Dell ScanCenter button opens the Dell ScanCenter, which allows you to scan items and send them directly to "Printer Status...running the PaperPort program first. Updater The Updater button updates the Dell software and printer firmware. Status Window The Status Window button opens the Printer Status window. Troubleshooting The Troubleshooting button opens the Troubleshooting Guide, which is a PaperPort application that the device generates ...
User Manual
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... The printer is blank, keeps showing • Self Test Message appears on effect. F O R P R O O F O N LY Troubleshooting Guide 685 Display Problems Problem Action After the printer is turned on, • Turn off the printer, wait for 10 seconds, and then turn..., and turn on the printer. P R E L I M I A L - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm 31 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. When Please wait..., or the back light is displayed. D E L L C ON F I D E ...
... The printer is blank, keeps showing • Self Test Message appears on effect. F O R P R O O F O N LY Troubleshooting Guide 685 Display Problems Problem Action After the printer is turned on, • Turn off the printer, wait for 10 seconds, and then turn..., and turn on the printer. P R E L I M I A L - FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm 31 Troubleshooting Guide Basic Printer Problems Some printer problems can be easily resolved. When Please wait..., or the back light is displayed. D E L L C ON F I D E ...
User Manual
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... menu. Verify that the current interface settings are using . Check the printer's interface from the Admin Menu. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 686 Troubleshooting Guide Press the (Menu) button to return to print. Ensure that the top menu appears on the operator panel before you are correct. FILE LOCATION...
... menu. Verify that the current interface settings are using . Check the printer's interface from the Admin Menu. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 686 Troubleshooting Guide Press the (Menu) button to return to print. Ensure that the top menu appears on the operator panel before you are correct. FILE LOCATION...
User Manual
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... "Loading Envelopes in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray. F O R P R O O F O N LY Troubleshooting Guide 687 otherwise, it ; The envelope is empty. Do not force print media into the single sheet feeder when you load it may skew or...
... "Loading Envelopes in the Standard 250-Sheet Tray and the Optional 250-Sheet Feeder" or "Loading an Envelope in the standard 250-sheet tray. F O R P R O O F O N LY Troubleshooting Guide 687 otherwise, it ; The envelope is empty. Do not force print media into the single sheet feeder when you load it may skew or...
User Manual
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...Duplex menu on the Paper/Output tab in unexpected places. standard 250-sheet tray because the print media in the tray. FOR PROOF ONLY 688 Troubleshooting Guide Cannot perform manual duplex printing. Turn the print media stack over in the tray is black • Pitched color dots • Vertical... CONFIDENTIAL - Select Flip on Short Edge or Flip on how to use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on Long Edge from the Load the print media into the single sheet feeder. FILE LOCATION: C:\Users...
...Duplex menu on the Paper/Output tab in unexpected places. standard 250-sheet tray because the print media in the tray. FOR PROOF ONLY 688 Troubleshooting Guide Cannot perform manual duplex printing. Turn the print media stack over in the tray is black • Pitched color dots • Vertical... CONFIDENTIAL - Select Flip on Short Edge or Flip on how to use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on Long Edge from the Load the print media into the single sheet feeder. FILE LOCATION: C:\Users...
User Manual
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... Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in the printer The task is driver. Go to action 3. P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 689 b Ensure that the Toner Saving ...Mode check box is not selected. each toner cartridge. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is not selected. D E L L C ON F I D E N T I N A RY...
... Launch the Tool Box, and click Non-Dell Toner on the leading edge of toner left in the printer The task is driver. Go to action 3. P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 689 b Ensure that the Toner Saving ...Mode check box is not selected. each toner cartridge. Does this solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is not selected. D E L L C ON F I D E N T I N A RY...
User Manual
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... that the developer motor functions properly. The task is complete. See "Removing the Print Head Device (PHD) Ribbons" and "Installing a PHD Unit." Contact Dell. FOR PROOF ONLY 690 Troubleshooting Guide The task is See "Supported Paper Types." If not, remove the ribbons. Go to check the motor sound. Go to thick. complete...
... that the developer motor functions properly. The task is complete. See "Removing the Print Head Device (PHD) Ribbons" and "Installing a PHD Unit." Contact Dell. FOR PROOF ONLY 690 Troubleshooting Guide The task is See "Supported Paper Types." If not, remove the ribbons. Go to check the motor sound. Go to thick. complete...
User Manual
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...??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Go to check the motor sound. Contact Dell. c Click the Play of the toner cartridges. d Repeat steps b and c to action 10. a Launch the Tool Box, and click Refresh Mode on the Diagnosis tab... the Toner Refresh Mode, select Chart Print from the drop-down list box, and click the Start button. e Click the 4 Colors Configuration Chart button. F O R P R O O F O N LY Troubleshooting Guide 691
...??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes No 8 Ensure that the dispense motor for Magenta, Cyan, and Black buttons. Go to check the motor sound. Contact Dell. c Click the Play of the toner cartridges. d Repeat steps b and c to action 10. a Launch the Tool Box, and click Refresh Mode on the Diagnosis tab... the Toner Refresh Mode, select Chart Print from the drop-down list box, and click the Start button. e Click the 4 Colors Configuration Chart button. F O R P R O O F O N LY Troubleshooting Guide 691
User Manual
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...? Try The task is See "Supported Paper Types." No Go to action 3. b After you have a spare unit. Toner smears or print comes off No Contact Dell. Does this solve your problem? 2 Verify that the correct print media is complete. Action Yes 1 The print media surface may be uneven. a On the Paper... Chart is printed. Go to action 2. media recommended for the printer. PRE LIMINARY 9/13/10 - c Click the 4 Colors Configuration Chart button. FOR PROOF ONLY 692 Troubleshooting Guide
...? Try The task is See "Supported Paper Types." No Go to action 3. b After you have a spare unit. Toner smears or print comes off No Contact Dell. Does this solve your problem? 2 Verify that the correct print media is complete. Action Yes 1 The print media surface may be uneven. a On the Paper... Chart is printed. Go to action 2. media recommended for the printer. PRE LIMINARY 9/13/10 - c Click the 4 Colors Configuration Chart button. FOR PROOF ONLY 692 Troubleshooting Guide
User Manual
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... this solve your problem? Action Yes 1 Ensure that the PHD unit is See "Replacing the Print Head Device (PHD) Unit" complete. Go to action 2. F O R P R O O F O N LY Troubleshooting Guide 693 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action 3 Replace the PHD unit if you replace the PHD unit, test print... correctly. No Go to action 3. See "Installing a Toner Cartridge." Does this solve your document again. a Replace the PHD unit. Random spots/Blurred images No Contact Dell.
... this solve your problem? Action Yes 1 Ensure that the PHD unit is See "Replacing the Print Head Device (PHD) Unit" complete. Go to action 2. F O R P R O O F O N LY Troubleshooting Guide 693 FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action 3 Replace the PHD unit if you replace the PHD unit, test print... correctly. No Go to action 3. See "Installing a Toner Cartridge." Does this solve your document again. a Replace the PHD unit. Random spots/Blurred images No Contact Dell.
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... on the Diagnosis tab. DE LL CONFIDENTIAL - The Pitch Configuration Chart is blank No Contact Dell. Does this solve your problem? FOR PROOF ONLY 694 Troubleshooting Guide No Go to be replaced. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." Does this ...solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is complete. b ...
... on the Diagnosis tab. DE LL CONFIDENTIAL - The Pitch Configuration Chart is blank No Contact Dell. Does this solve your problem? FOR PROOF ONLY 694 Troubleshooting Guide No Go to be replaced. See "Replacing the Print Head Device (PHD) Unit" and "Installing a PHD Unit." Does this ...solve your problem? 2 If you are using non-Dell brand toner cartridges, The task is complete. b ...
User Manual
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... click the Start button. media recommended for the printer. Go to action 4. Does the motor function properly? Go to action 7. Go to action 5. Contact Dell. P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 695 Go to action 6. Does this solve your problem? 7 Ensure that the Toner Saving Mode check box is See "Supported Paper Types." Does this...
... click the Start button. media recommended for the printer. Go to action 4. Does the motor function properly? Go to action 7. Go to action 5. Contact Dell. P R E L I M I A L - F O R P R O O F O N LY Troubleshooting Guide 695 Go to action 6. Does this solve your problem? 7 Ensure that the Toner Saving Mode check box is See "Supported Paper Types." Does this...
User Manual
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.... The 4 Colors Configuration Chart is a Replace the PHD unit. The task is printed. Does this solve your problem? Contact Dell. Contact Dell. Streaks appear on the Diagnosis tab. Go to perform Dispense Motor Check for CMYK in any order you desire. c Click the... 4 Colors Configuration Chart button. b After you have a spare unit. FOR PROOF ONLY 696 Troubleshooting Guide c Click the Play of the toner cartridges. d...
.... The 4 Colors Configuration Chart is a Replace the PHD unit. The task is printed. Does this solve your problem? Contact Dell. Contact Dell. Streaks appear on the Diagnosis tab. Go to perform Dispense Motor Check for CMYK in any order you desire. c Click the... 4 Colors Configuration Chart button. b After you have a spare unit. FOR PROOF ONLY 696 Troubleshooting Guide c Click the Play of the toner cartridges. d...
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... L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. The task is printed. Does this solve your problem? F O R P R O O F O N LY Troubleshooting Guide 697 toner cartridge. Does this solve your problem? 3 Replace the PHD unit if you are using non...-Dell brand toner cartridges, The task is not selected. b After you replace the PHD unit,...
... L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - a Launch the Tool Box, and click Non-Dell Toner on the Diagnosis tab. The task is printed. Does this solve your problem? F O R P R O O F O N LY Troubleshooting Guide 697 toner cartridge. Does this solve your problem? 3 Replace the PHD unit if you are using non...-Dell brand toner cartridges, The task is not selected. b After you replace the PHD unit,...
User Manual
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...PHD unit. The task is printed. The 4 Colors Configuration Chart is complete. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 698 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is set to Color (Auto...). Pitched color dots No Go to action 2. Contact Dell. b After you have a spare unit. c Click the 4 Colors Configuration Chart button. Does this solve your problem? DE LL ...
...PHD unit. The task is printed. The 4 Colors Configuration Chart is complete. PRE LIMINARY 9/13/10 - FOR PROOF ONLY 698 Troubleshooting Guide FILE LOCATION: C:\Users\fxstdpcadmin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm Action Yes 1 Ensure Output Color is set to Color (Auto...). Pitched color dots No Go to action 2. Contact Dell. b After you have a spare unit. c Click the 4 Colors Configuration Chart button. Does this solve your problem? DE LL ...
User Manual
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...Diagnosis tab. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the printer - a Replace the PHD unit. b After you have a spare unit. F O R P R O O F O N LY Troubleshooting Guide 699 c Click the Pitch Configuration Chart button. Vertical blanks D E ...L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - Configuration Chart. to the Contact Dell. Contact Dell. 2 Replace the PHD unit if you replace the PHD unit...
...Diagnosis tab. Is the cause of the problem located? • Fuser Contact Dell and replace the fuser. • Main unit of the printer - a Replace the PHD unit. b After you have a spare unit. F O R P R O O F O N LY Troubleshooting Guide 699 c Click the Pitch Configuration Chart button. Vertical blanks D E ...L L C ON F I D E N T I N A RY 9 / 1 3 / 1 0 - Configuration Chart. to the Contact Dell. Contact Dell. 2 Replace the PHD unit if you replace the PHD unit...