Users Manual - English
Page 9
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
4 Control Panel 76 LEDs (Light Emitting Diodes)...76 Service call indications ...82 Control panel buttons...84 Print a test page ...85 Print the Printer Settings page...86 Print Fonts ...87 Default ...Replacing the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 63
...Software Sleep Time When the printer does not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to a thin setting. Improve Toner Fixing If you choose this setting, ...the paper curl may be improved. We recommend that you choose Printer Default the timeout setting will automatically wake up slightly, but the printer can get high quality image printing. When you change , please visit the product page at http://solutions.brother...
...Software Sleep Time When the printer does not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to a thin setting. Improve Toner Fixing If you choose this setting, ...the paper curl may be improved. We recommend that you choose Printer Default the timeout setting will automatically wake up slightly, but the printer can get high quality image printing. When you change , please visit the product page at http://solutions.brother...
Users Manual - English
Page 70
... is in Media Type to a thin setting. 3 Improve Toner Fixing If you want to change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 We recommend that you change the printer driver setting in sleep mode, all the LEDs are printing only a ... a certain period of time, it were turned off , the Status LED lights up the printer to choose this setting, the toner fixing on the driver. If you are off . While the printer is 1 minute. In sleep mode, the printer acts as though it enters sleep mode. This feature allows you to improve...
... is in Media Type to a thin setting. 3 Improve Toner Fixing If you want to change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 We recommend that you change the printer driver setting in sleep mode, all the LEDs are printing only a ... a certain period of time, it were turned off , the Status LED lights up the printer to choose this setting, the toner fixing on the driver. If you are off . While the printer is 1 minute. In sleep mode, the printer acts as though it enters sleep mode. This feature allows you to improve...
Users Manual - English
Page 86
...LED indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back ...Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end...
...LED indications shown in the table below are used in the illustrations in this chapter. Control Panel4 4 Control Panel 4 LEDs (Light Emitting Diodes) 4 This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back ...Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum LED indicates when the Drum is nearing the end...
Users Manual - English
Page 92
LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on and try to identify the...off and then back on . If the error is needed by the user, the printer will light up all the LEDs as shown in the table below . 4 If you see the service call your dealer or Brother Customer Service. 82 If the error occurs again, call indication shown above, turn off...
LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on and try to identify the...off and then back on . If the error is needed by the user, the printer will light up all the LEDs as shown in the table below . 4 If you see the service call your dealer or Brother Customer Service. 82 If the error occurs again, call indication shown above, turn off...
Users Manual - English
Page 95
... page. Control Panel Print a test page 4 You can use the Go button or the printer driver to print a test page. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using the Windows® printer driver, click the Print Test Page button in . Using the Go button 4 a Turn ...off . Using the printer driver 4 If you turn on the power switch. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release...
... page. Control Panel Print a test page 4 You can use the Go button or the printer driver to print a test page. b Make sure that the Back Cover, Toner, Drum and Paper LEDs are using the Windows® printer driver, click the Print Test Page button in . Using the Go button 4 a Turn ...off . Using the printer driver 4 If you turn on the power switch. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Release...
Users Manual - English
Page 97
... sure that the Back Cover, Toner, Drum and Paper LEDs are using the Brother's Windows® printer driver, you turn on the power switch. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Keep Go pressed down Go as you can print a list of the internal fonts by clicking the Print Fonts...
... sure that the Back Cover, Toner, Drum and Paper LEDs are using the Brother's Windows® printer driver, you turn on the power switch. c Hold down until the Back Cover, Toner, 4 Drum and Paper LEDs light up. Keep Go pressed down Go as you can print a list of the internal fonts by clicking the Print Fonts...
Users Manual - English
Page 108
...in direct sunlight or room light, the unit may be damaged. If toner cartridges are left unpacked for a long time the toner life will be shortened. 6 If an unpacked drum unit is put it from side to side several times to distribute the toner evenly inside the cartridge. Gently... shake it in the illustrations. 98 Routine Maintenance d Unpack the new toner cartridge. To prevent any degradation to unpack the toner cartridge until immediately before you have removed the protective cover....
...in direct sunlight or room light, the unit may be damaged. If toner cartridges are left unpacked for a long time the toner life will be shortened. 6 If an unpacked drum unit is put it from side to side several times to distribute the toner evenly inside the cartridge. Gently... shake it in the illustrations. 98 Routine Maintenance d Unpack the new toner cartridge. To prevent any degradation to unpack the toner cartridge until immediately before you have removed the protective cover....
Users Manual - English
Page 110
... switch or open the front cover until you put in the toner cartridge properly or it in the printer. Routine Maintenance f Put the new toner cartridge firmly into the drum unit until the Status LED lights up. 100 h Put the drum unit and toner cartridge assembly back in properly, the lock lever will lift automatically...
... switch or open the front cover until you put in the toner cartridge properly or it in the printer. Routine Maintenance f Put the new toner cartridge firmly into the drum unit until the Status LED lights up. 100 h Put the drum unit and toner cartridge assembly back in properly, the lock lever will lift automatically...
Users Manual - English
Page 111
... drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it means the drum unit should be printed by the use only genuine Brother toner. We recommend that you replace the drum unit with a new one before there is a noticeable deterioration in a clean, dustfree environment with adequate ...your drum. • For best performance, use of its life. Replace Drum message 6 If Drum LED lights, it means the drum unit is estimated at 1 per/ job. The printer should be significantly less than this estimate. Routine Maintenance Drum unit 6 A new drum unit can print ...
... drum unit. 6 Drum End Soon message 6 If Drum LED blinks, it means the drum unit should be printed by the use only genuine Brother toner. We recommend that you replace the drum unit with a new one before there is a noticeable deterioration in a clean, dustfree environment with adequate ...your drum. • For best performance, use of its life. Replace Drum message 6 If Drum LED lights, it means the drum unit is estimated at 1 per/ job. The printer should be significantly less than this estimate. Routine Maintenance Drum unit 6 A new drum unit can print ...
Users Manual - English
Page 114
To avoid print quality problems, DO NOT touch the shaded parts shown in the printer. IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Note Make sure that you put the cartridge in the toner cartridge properly, or it may damage the drum unit. Exposure to unpack a drum.... If you hear it lock into the new drum unit until immediately before you put in properly, the blue lock lever will lift automatically. If toner scatters on your hands or clothes, wipe or wash it in the illustrations. 6 d Unpack the new drum unit. e Put the...
To avoid print quality problems, DO NOT touch the shaded parts shown in the printer. IMPORTANT Wait to direct sunlight or room light may separate from the drum unit. 104 Note Make sure that you put the cartridge in the toner cartridge properly, or it may damage the drum unit. Exposure to unpack a drum.... If you hear it lock into the new drum unit until immediately before you put in properly, the blue lock lever will lift automatically. If toner scatters on your hands or clothes, wipe or wash it in the illustrations. 6 d Unpack the new drum unit. e Put the...
Users Manual - English
Page 115
Once all the LEDs light up. h Close the front cover. f Put the drum unit and toner cartridge assembly back in the printer. i Make sure that the Drum LED is now off. 105 Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge.
Once all the LEDs light up. h Close the front cover. f Put the drum unit and toner cartridge assembly back in the printer. i Make sure that the Drum LED is now off. 105 Routine Maintenance g Press and hold down the Go for about 4 seconds until all four LEDs are lit, release Go. 6 IMPORTANT Do not reset the drum counter when you only replace the toner cartridge.
Users Manual - English
Page 125
...your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly. The front and back covers are problems with the... 7 Print quality See Improving the print quality on page 129. Printout is blinking See LEDs (Light Emitting Diodes) on page 136. 115 Visit us at http://solutions.brother.com/. Pages are printed, but there are fully closed. Paper is inserted properly in the Status Monitor on...
...your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed properly. The front and back covers are problems with the... 7 Print quality See Improving the print quality on page 129. Printout is blinking See LEDs (Light Emitting Diodes) on page 136. 115 Visit us at http://solutions.brother.com/. Pages are printed, but there are fully closed. Paper is inserted properly in the Status Monitor on...
Users Manual - English
Page 134
Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. h Open the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 j Close the front cover. Troubleshooting g Put the toner cartridge back into place. If you hear it lock into the drum unit until you put the cartridge in the printer.
Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. h Open the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 j Close the front cover. Troubleshooting g Put the toner cartridge back into place. If you hear it lock into the drum unit until you put the cartridge in the printer.
Users Manual - English
Page 138
h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer.
h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers. f Put the drum unit and toner cartridge assembly back in the printer.
Users Manual - English
Page 139
... About paper on page 95. Put in the printer Properties tab of background shading. Call Brother Customer Service. This section gives information on . See Positioning the printer on page 5. If the whole page is probably not the printer. Turn off Toner Save Mode in a new drum unit. Put in a new... on page 102. 7 You may cause this problem. If the printout looks good, the problem is too light, Toner Save Mode may be on the following topics. Toner specks 129 See Replacing the drum unit on page 102. Make sure that you use paper that meets our ...
... About paper on page 95. Put in the printer Properties tab of background shading. Call Brother Customer Service. This section gives information on . See Positioning the printer on page 5. If the whole page is probably not the printer. Turn off Toner Save Mode in a new drum unit. Put in a new... on page 102. 7 You may cause this problem. If the printout looks good, the problem is too light, Toner Save Mode may be on the following topics. Toner specks 129 See Replacing the drum unit on page 102. Make sure that you use paper that meets our ...
Users Manual - English
Page 142
... drum unit. See Replacing the drum unit on page 6. If you use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 102. Put in a new drum unit. ... The toner cartridge may be damaged. See About paper on page 95. See Replacing the toner cartridge on page 6. 132 Put in a new toner cartridge. Put in direct sunlight or room light, the... Replacing the toner cartridge on page 108. The toner cartridge may be damaged. Clean the primary corona wire inside the printer covering the scanner window. Call your dealer or Brother Customer Service...
... drum unit. See Replacing the drum unit on page 6. If you use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 102. Put in a new drum unit. ... The toner cartridge may be damaged. See About paper on page 95. See Replacing the toner cartridge on page 6. 132 Put in a new toner cartridge. Put in direct sunlight or room light, the... Replacing the toner cartridge on page 108. The toner cartridge may be damaged. Clean the primary corona wire inside the printer covering the scanner window. Call your dealer or Brother Customer Service...
Network Users Manual - English
Page 120
... See Printing the Printer Settings Page on page 118. Reset the network settings to the factory default See Reset the network settings to the factory default on page 117. Control panel features8 8 Control panel features 8 Overview 8 HL-5350DN and HL-5370DW have five LEDs (Back Cover, Toner, Drum, Paper,... control panel (For HL-5380DN) See NETWORK menu (For HL-5380DN) on the control panel. HL-5380DN has one back lit Liquid Crystal Display (LCD), seven buttons and two Light Emitting Diodes (LEDs) on page 119. 110 Enable or Disable the wireless network (For HL-5370DW) See Enabling or...
... See Printing the Printer Settings Page on page 118. Reset the network settings to the factory default See Reset the network settings to the factory default on page 117. Control panel features8 8 Control panel features 8 Overview 8 HL-5350DN and HL-5370DW have five LEDs (Back Cover, Toner, Drum, Paper,... control panel (For HL-5380DN) See NETWORK menu (For HL-5380DN) on the control panel. HL-5380DN has one back lit Liquid Crystal Display (LCD), seven buttons and two Light Emitting Diodes (LEDs) on page 119. 110 Enable or Disable the wireless network (For HL-5370DW) See Enabling or...