Users Manual - English
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...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
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... is installed. The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Pages are printed, but there are fully closed. Paper is ... on page 136. 115 Visit us at http://solutions.brother.com/. If you did not solve your problem and then go to the page suggested below. Printer LED is incorrect See Solving print problems on page 137. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself.
... is installed. The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Pages are printed, but there are fully closed. Paper is ... on page 136. 115 Visit us at http://solutions.brother.com/. If you did not solve your problem and then go to the page suggested below. Printer LED is incorrect See Solving print problems on page 137. Troubleshooting7 7 Troubleshooting 7 You can correct most problems by yourself.
Users Manual - English
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... of the printer and put the duplex tray back in the current driver setting. No Toner Add more memory. See Installing extra memory on page 102. See Replacing the drum unit on page 91. Open the front cover, then install the toner cartridge. 116 Troubleshooting Error messages... Action Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Replace Drum See Replacing the drum unit on page 63(For Macintosh users). Set the correct paper that you want to turn the...
... of the printer and put the duplex tray back in the current driver setting. No Toner Add more memory. See Installing extra memory on page 102. See Replacing the drum unit on page 91. Open the front cover, then install the toner cartridge. 116 Troubleshooting Error messages... Action Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will report problems with the printer. Replace Drum See Replacing the drum unit on page 63(For Macintosh users). Set the correct paper that you want to turn the...
Users Manual - English
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...is no space to delete the remaining data in the printer memory. Delete unnecessary macros or fonts. Replace PF KitMP Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper ... up roller and separation plate) for Tray 1. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page...132; Reduce the amount of paper in the paper tray, and then try again. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size ...
...is no space to delete the remaining data in the printer memory. Delete unnecessary macros or fonts. Replace PF KitMP Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper ... up roller and separation plate) for Tray 1. Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page...132; Reduce the amount of paper in the paper tray, and then try again. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size ...
Users Manual - English
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Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or... message Memory Full Print Overrun Resolution Adapted Action Press Go to print the remaining data in the printer memory. Cancel the print job if you print to delete the remaining data in Print Settings, and then... job if you want to identify and clear the error message. If you want to prevent automatic reduction in the printer memory. The default setting for the error message printout is off. See Control panel buttons on your document: ...
Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or... message Memory Full Print Overrun Resolution Adapted Action Press Go to print the remaining data in the printer memory. Cancel the print job if you print to delete the remaining data in Print Settings, and then... job if you want to identify and clear the error message. If you want to prevent automatic reduction in the printer memory. The default setting for the error message printout is off. See Control panel buttons on your document: ...
Users Manual - English
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...is powered on and that no error LEDs are lit on page 111. from the multi-purpose tray. See Cleaning the paper pick-up roller. Troubleshooting Paper handling 7 First, make sure that you are using . Turn the stack over and put it , before printing. You must set up ...print. Make sure that the cable is connected to the printer. Make sure the printer is not chosen in the printer driver. Clean the paper pick-up roller on the printer control panel. Make sure that meets Brother recommended paper specifications. (See About paper on the size of envelopes...
...is powered on and that no error LEDs are lit on page 111. from the multi-purpose tray. See Cleaning the paper pick-up roller. Troubleshooting Paper handling 7 First, make sure that you are using . Turn the stack over and put it , before printing. You must set up ...print. Make sure that the cable is connected to the printer. Make sure the printer is not chosen in the printer driver. Clean the paper pick-up roller on the printer control panel. Make sure that meets Brother recommended paper specifications. (See About paper on the size of envelopes...
Users Manual - English
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... CAUTION After you can install the paper tray, and then close the front cover. The printer will resume printing automatically. If the printer still does not start printing automatically, press Go. Then try printing again. 120 Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3...) of the printer will be extremely hot. If the printer does not start printing, check that all the remaining jammed paper has been removed from the printer. Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT touch...
... CAUTION After you can install the paper tray, and then close the front cover. The printer will resume printing automatically. If the printer still does not start printing automatically, press Go. Then try printing again. 120 Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3...) of the printer will be extremely hot. If the printer does not start printing, check that all the remaining jammed paper has been removed from the printer. Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT touch...
Users Manual - English
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... unit in your Brother machine. This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you have installed the drum unit improperly, then this may cause a paper jam in the machine. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and...
... unit in your Brother machine. This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you have installed the drum unit improperly, then this may cause a paper jam in the machine. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and...
Users Manual - English
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d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point.
Users Manual - English
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To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting f Push down and out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Troubleshooting f Push down and out of the drum unit. Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Users Manual - English
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If you hear it lock into the drum unit until you put the cartridge in the printer. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. Troubleshooting g Put the toner cartridge back into place. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 j Close the front cover. h Open the front cover.
If you hear it lock into the drum unit until you put the cartridge in the printer. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. Troubleshooting g Put the toner cartridge back into place. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 j Close the front cover. h Open the front cover.
Users Manual - English
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If you do this, you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. CAUTION 7 After you may get burned. 125 To prevent injury, when you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
If you do this, you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. CAUTION 7 After you may get burned. 125 To prevent injury, when you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
Users Manual - English
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a Press the cover release button and then open the front cover. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126
a Press the cover release button and then open the front cover. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you accidentally spill or scatter toner. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126
Users Manual - English
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c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer. 127 Troubleshooting d Pull the tabs at the left and right hand sides toward you have just used the printer, some internal parts of the printer will be extremely hot. CAUTION After you to cool down before you touch the internal parts of the fuser unit.
c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the printer. 127 Troubleshooting d Pull the tabs at the left and right hand sides toward you have just used the printer, some internal parts of the printer will be extremely hot. CAUTION After you to cool down before you touch the internal parts of the fuser unit.
Users Manual - English
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k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers.
k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. f Put the drum unit and toner cartridge assembly back in the printer. g Fully close the front and back covers.
Users Manual - English
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Troubleshooting Improving the print quality 7 If you use paper that meets our specifications. See ...drum unit may clear the problem by wiping the scanner window with a soft cloth. Examples of paper you are using. Call Brother Customer Service. Gray background Put in a new drum unit. See About paper on . Toner specks 129 Turn ...off Toner Save Mode in the driver matches the type of poor print quality Recommendation Check the printer's environment. See Cleaning the inside of the driver. Put in a new drum unit. See About paper on...
Troubleshooting Improving the print quality 7 If you use paper that meets our specifications. See ...drum unit may clear the problem by wiping the scanner window with a soft cloth. Examples of paper you are using. Call Brother Customer Service. Gray background Put in a new drum unit. See About paper on . Toner specks 129 Turn ...off Toner Save Mode in the driver matches the type of poor print quality Recommendation Check the printer's environment. See Cleaning the inside of the driver. Put in a new drum unit. See About paper on...
Users Manual - English
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..., put in a new drum unit. (See Replacing the drum unit on page 102. The fuser unit may be contaminated. Call Brother Customer Service. 7 All black White lines across the page Make sure that you use paper that meets our specifications. See Replacing the...page 102.) White lines, bands or ribbing across the page Check the printer's environment. Conditions such as high humidity and high temperatures may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that...
..., put in a new drum unit. (See Replacing the drum unit on page 102. The fuser unit may be contaminated. Call Brother Customer Service. 7 All black White lines across the page Make sure that you use paper that meets our specifications. See Replacing the...page 102.) White lines, bands or ribbing across the page Check the printer's environment. Conditions such as high humidity and high temperatures may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that...
Users Manual - English
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Troubleshooting Examples of the photosensitive drum with a dry cotton swab until the dust or glue on the surface comes off. IMPORTANT DO NOT clean the surface ...
Troubleshooting Examples of the photosensitive drum with a dry cotton swab until the dust or glue on the surface comes off. IMPORTANT DO NOT clean the surface ...
Users Manual - English
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...See Cleaning the inside the printer covering the scanner window. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 95. Troubleshooting Examples of poor print quality ... cartridge on page 108. The toner cartridge may be damaged. Call your dealer or Brother Customer Service. Make sure that meets our specifications. See Replacing the toner cartridge on...to the OPC drum surface. Page skewed If you use label sheets for laser printers, the glue from the MP tray on page 6. 132 Clean the drum unit. Put in ...
...See Cleaning the inside the printer covering the scanner window. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 95. Troubleshooting Examples of poor print quality ... cartridge on page 108. The toner cartridge may be damaged. Call your dealer or Brother Customer Service. Make sure that meets our specifications. See Replacing the toner cartridge on...to the OPC drum surface. Page skewed If you use label sheets for laser printers, the glue from the MP tray on page 6. 132 Clean the drum unit. Put in ...
Users Manual - English
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Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. See About paper on page 6. ... stack and then rotate the paper 180° in the paper tray. High temperatures and high humidity will cause paper to their original position. 133 Troubleshooting Examples of paper in the paper tray. Curled or wavy Wrinkles or creases Make sure that the envelope levers inside the back cover is...
Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. See About paper on page 6. ... stack and then rotate the paper 180° in the paper tray. High temperatures and high humidity will cause paper to their original position. 133 Troubleshooting Examples of paper in the paper tray. Curled or wavy Wrinkles or creases Make sure that the envelope levers inside the back cover is...