Users Manual - English
Page 9
...the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting... Status Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW ...
...the consumable items...93 Consumables...93 Toner cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting... Status Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW ...
Users Manual - English
Page 52
... is in memory before printing. 42 Receiving a print file or document or pressing Go will appear. Driver and Software Sleep Time 3 When the printer does not receive data for a certain period of full-page images. Double-click the word Timer Setting (Min.), and the Sleep Time Off function... Advanced tab, click the Other Print Options... For more information about Sleep Time setting change, please visit the product page at http://solutions.brother.com/ and see "Information". Selections are off, the Status LED lights up the printer to stop the printer going into sleep mode.
... is in memory before printing. 42 Receiving a print file or document or pressing Go will appear. Driver and Software Sleep Time 3 When the printer does not receive data for a certain period of full-page images. Double-click the word Timer Setting (Min.), and the Sleep Time Off function... Advanced tab, click the Other Print Options... For more information about Sleep Time setting change, please visit the product page at http://solutions.brother.com/ and see "Information". Selections are off, the Status LED lights up the printer to stop the printer going into sleep mode.
Users Manual - English
Page 57
If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g. Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47
If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g. Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47
Users Manual - English
Page 63
... Curl If you choose this setting, the paper curl may be improved. When you change , please visit the product page at http://solutions.brother.com/ and see "Information". Halftone Screen Lock Stops other applications from modifying the Halftone settings. Receiving a print file or document ... not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to start printing. 3 For more information about Sleep Time setting change the printer driver setting in Media Type to choose this setting. The default setting is in Media Type ...
... Curl If you choose this setting, the paper curl may be improved. When you change , please visit the product page at http://solutions.brother.com/ and see "Information". Halftone Screen Lock Stops other applications from modifying the Halftone settings. Receiving a print file or document ... not receive data for a certain period of time, it were turned off , the Status LED lights up the printer to start printing. 3 For more information about Sleep Time setting change the printer driver setting in Media Type to choose this setting. The default setting is in Media Type ...
Users Manual - English
Page 70
... Fixing If you want to change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 The default setting for a certain period of time, it were turned off , the Status LED lights up the printer to choose this setting, the paper curl may be reduced. Driver and Software ...
... Fixing If you want to change , please visit the product page at http://solutions.brother.com/ and see "Information". 60 The default setting for a certain period of time, it were turned off , the Status LED lights up the printer to choose this setting, the paper curl may be reduced. Driver and Software ...
Users Manual - English
Page 73
...then click the Utility. If you would like to turn the status monitor on, follow these steps: For Mac OS X 10.3 and 10.4 a Run the Printer Setup Utility (from the Go menu, choose Applications, Utilities), then choose the printer. Turn the paper over and reload it in the tray, ...and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Driver and Software For Mac OS X ...
...then click the Utility. If you would like to turn the status monitor on, follow these steps: For Mac OS X 10.3 and 10.4 a Run the Printer Setup Utility (from the Go menu, choose Applications, Utilities), then choose the printer. Turn the paper over and reload it in the tray, ...and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Driver and Software For Mac OS X ...
Users Manual - English
Page 82
..., TXT or SQL format. For users who want to install it again. This utility can search for Brother products on your network and view the device status from any client PC with the ability to read explorer style window that are connected to a client PC... Software Software 3 Software for networks (For HL-5350DN and HL-5370DW) 3 BRAdmin Light 3 BRAdmin Light is a utility for initial setup of network connected Brother devices. This utility can be installed automatically when you do not have to monitor locally connected printers, install the BRPrint Auditor software on your ...
..., TXT or SQL format. For users who want to install it again. This utility can search for Brother products on your network and view the device status from any client PC with the ability to read explorer style window that are connected to a client PC... Software Software 3 Software for networks (For HL-5350DN and HL-5370DW) 3 BRAdmin Light 3 BRAdmin Light is a utility for initial setup of network connected Brother devices. This utility can be installed automatically when you do not have to monitor locally connected printers, install the BRPrint Auditor software on your ...
Users Manual - English
Page 83
...of the Network User's Guide on pages. This utility can then pass this information to Brother network management applications this printer supports the PCL6 language of the Hewlett-Packard LaserJet laser printer. This allows the administrator to run on the CD-ROM we have to be used ... increased security Web Based Management also support HTTPS. The BRPrint Auditor can view the status of Brother products on your printer to check items such as page counts, toner and drum status and the firmware version. Driver and Software BRPrint Auditor (for Windows®) 3 ...
...of the Network User's Guide on pages. This utility can then pass this information to Brother network management applications this printer supports the PCL6 language of the Hewlett-Packard LaserJet laser printer. This allows the administrator to run on the CD-ROM we have to be used ... increased security Web Based Management also support HTTPS. The BRPrint Auditor can view the status of Brother products on your printer to check items such as page counts, toner and drum status and the firmware version. Driver and Software BRPrint Auditor (for Windows®) 3 ...
Users Manual - English
Page 86
...This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low ... Drum is nearing the end of the following states: No paper / Paper jam / Cover open 5) Status LED The Status LED will flash depending on . LED is in this chapter. LED is dimmed. The LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery...
...This section refers to five LEDs Back Cover, Toner, Drum, Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low ... Drum is nearing the end of the following states: No paper / Paper jam / Cover open 5) Status LED The Status LED will flash depending on . LED is in this chapter. LED is dimmed. The LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery...
Users Manual - English
Page 87
Warming up The printer is in sleep mode. The Status LED will turn on for 1 second and off for 1 second. 77 LED Control Panel Printer status Sleep mode The printer is warming up. Pressing Go wakes up the printer from sleep mode to ready mode. 4 Ready to print The printer is ready to print.
Warming up The printer is in sleep mode. The Status LED will turn on for 1 second and off for 1 second. 77 LED Control Panel Printer status Sleep mode The printer is warming up. Pressing Go wakes up the printer from sleep mode to ready mode. 4 Ready to print The printer is ready to print.
Users Manual - English
Page 88
... second and off for a few seconds until inside of its life. Cooling down The printer is not installed correctly. Replace toner Replace the toner cartridge with a new one. Wait for 1 second. If the yellow Status LED is on page 95. The Toner LED will turn on page 94. 78 Cartridge ...is remaining print data in memory. Buy a new toner cartridge and have it back in memory or printing the data. LED Control Panel Printer status Receiving data The printer is either receiving data from the computer, processing data in . Take the drum unit out of the machine and put it ready for ...
... second and off for a few seconds until inside of its life. Cooling down The printer is not installed correctly. Replace toner Replace the toner cartridge with a new one. Wait for 1 second. If the yellow Status LED is on page 95. The Toner LED will turn on page 94. 78 Cartridge ...is remaining print data in memory. Buy a new toner cartridge and have it back in memory or printing the data. LED Control Panel Printer status Receiving data The printer is either receiving data from the computer, processing data in . Take the drum unit out of the machine and put it ready for ...
Users Manual - English
Page 89
... Replace the drum with a new one . The Drum LED will end soon The drum unit is near the end of its life. LED Control Panel Printer status Drum life will turn on page 111. 79
... Replace the drum with a new one . The Drum LED will end soon The drum unit is near the end of its life. LED Control Panel Printer status Drum life will turn on page 111. 79
Users Manual - English
Page 90
...want to clear them on page 120. The Back Cover LED will turn on for 0.5 seconds and off for 0.5 seconds. 80 If the printer does not start printing, press Go. LED Control Panel Printer status No tray The paper tray was not detected, install it, or ensure it is selected in the... printer driver, and then press Go. Paper jam Clear the paper jam. The Paper LED will turn on for 0.5 seconds and off for auto DX ...
...want to clear them on page 120. The Back Cover LED will turn on for 0.5 seconds and off for 0.5 seconds. 80 If the printer does not start printing, press Go. LED Control Panel Printer status No tray The paper tray was not detected, install it, or ensure it is selected in the... printer driver, and then press Go. Paper jam Clear the paper jam. The Paper LED will turn on for 0.5 seconds and off for auto DX ...
Users Manual - English
Page 91
... print full pages of a document. Download full The download buffer of the printer. Font full The font memory area is two. LED Control Panel Printer status Front cover is open Close the front cover of the printer is full. See Solving print problems on page 91. Delete fonts or add ...more memory to the printer. If your LED's still shows the same error indication ...
... print full pages of a document. Download full The download buffer of the printer. Font full The font memory area is two. LED Control Panel Printer status Front cover is open Close the front cover of the printer is full. See Solving print problems on page 91. Delete fonts or add ...more memory to the printer. If your LED's still shows the same error indication ...
Users Manual - English
Page 92
... above, turn off and then back on, press Go and Job Cancel together, the LEDs will show that a service call your dealer or Brother Customer Service. 82 If the error occurs again, call is not cleared after turning the power switch off the power switch, and then turn ...below to print again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on .
... above, turn off and then back on, press Go and Job Cancel together, the LEDs will show that a service call your dealer or Brother Customer Service. 82 If the error occurs again, call is not cleared after turning the power switch off the power switch, and then turn ...below to print again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn off the printer power switch, wait a few seconds, and then turn it on .
Users Manual - English
Page 93
Control Panel 4 Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service. Note Make sure that the front cover is completely closed before you report a service call. 83 For example, the LED indication below shows a fuser unit failure.
Control Panel 4 Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service. Note Make sure that the front cover is completely closed before you report a service call. 83 For example, the LED indication below shows a fuser unit failure.
Users Manual - English
Page 94
...Reprint check box. See Other Print Options... Cancel all the received jobs: 4 To delete all jobs are canceled. Wake-up If the printer is in the printer memory. Reprint To reprint the last document, press Go for about 4 seconds until all the LEDs light up and go to use ...the printer. Form feed If the yellow Status LED is an error, the printer will flash green, red and yellow until all jobs, press and hold Job Cancel for about 4 seconds. Control Panel...
...Reprint check box. See Other Print Options... Cancel all the received jobs: 4 To delete all jobs are canceled. Wake-up If the printer is in the printer memory. Reprint To reprint the last document, press Go for about 4 seconds until all the LEDs light up and go to use ...the printer. Form feed If the yellow Status LED is an error, the printer will flash green, red and yellow until all jobs, press and hold Job Cancel for about 4 seconds. Control Panel...
Users Manual - English
Page 98
... Panel Default settings 4 If you want to reset the print server back to its default printer settings. Make sure that all the LEDs light up and then Status LED turns off the printer. Factory Reset 4 You can partially reset the machine back to its factory default settings (... Go pressed down Go as the password and IP address information), follow these steps: Network default settings (HL-5350DN / HL-5370DW only) 4 a Turn off . e Press Go six times. The printer will automatically restart. 88 Make sure that were set at the factory: a Turn off . b Make sure that the ...
... Panel Default settings 4 If you want to reset the print server back to its default printer settings. Make sure that all the LEDs light up and then Status LED turns off the printer. Factory Reset 4 You can partially reset the machine back to its factory default settings (... Go pressed down Go as the password and IP address information), follow these steps: Network default settings (HL-5350DN / HL-5370DW only) 4 a Turn off . e Press Go six times. The printer will automatically restart. 88 Make sure that were set at the factory: a Turn off . b Make sure that the ...
Users Manual - English
Page 110
... switch or open the front cover until you put in the printer. h Put the drum unit and toner cartridge assembly back in the toner cartridge properly or it lock into the drum unit until the Status LED lights up. 100 If you put it in properly, the lock lever will lift automatically...
... switch or open the front cover until you put in the printer. h Put the drum unit and toner cartridge assembly back in the toner cartridge properly or it lock into the drum unit until the Status LED lights up. 100 If you put it in properly, the lock lever will lift automatically...
Users Manual - English
Page 125
... are fully closed. Paper is inserted properly in the Status Monitor on page 116. Paper handling See Paper handling on page 119 and Paper jams and how to the page suggested below. Printer LED is incorrect See Solving print problems on page 136. 115 ... The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks...
... are fully closed. Paper is inserted properly in the Status Monitor on page 116. Paper handling See Paper handling on page 119 and Paper jams and how to the page suggested below. Printer LED is incorrect See Solving print problems on page 136. 115 ... The computer is set up to connect to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you did not solve your problem with the above checks...